Le client n'a pas laissé de commentaire.
garnett B.
Customer Reviews for Brookvale Moving Supplies
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly service
Terri S.Online drop off did not work. Had to call and was on hold for about 30 minutes to complete the after hours drop off. Mitzy on the phone was very pleasant and helpful.
SETHALLEN W.Service was above and beyond. Staff were friendly and helpful. The whole check in procedure was smooth and painless
Jon L.Excellent as always
GLENN ALAN M.Excellent as always
GLENN ALAN M.Above and beyond as usual
GLENN ALAN M.Not the local office, but Corporate needs to be more transparent about fees and how they are charged.
Jeffrey V.As always excellent experience.
GLENNALAN M.We had several excellent experiences with Donna at Brookvale U-Haul. She went above and beyond to help meet our needs. She came in a snow storm and swept off our trailer to make sure we were able to get our job done. I highly recommend Donna and Brookvale for your U-Haul needs!
PAULW W.There needs to be a jack handy on sundays so you can disconnect a trailer from your vehicle.
TAMMYANN W.No one was there, when we left the truck. It was a great location for us to return the truck.
Margaret R.Again found this to be an easy in and out and staff member friendly and helpful.
ROBERTGEORGE H.Brakes on truck should be checked. Truck was hard to stop even when empty.
Chris B.No one was at this location even though I checked to make sure it would be open. No clear signage posted about where to drop the key.
Stephany R.Not much. Donna was very knowledgeable and helpful
Nancy B.overall experience was excellent. They were waiting for me and the trailer was ready and very clean. Pre-checkin worked great.
Don D.The owner was very welcoming.
MARKDAVID P.This location was closed the day we dropped the truck off. A note was on the door to text them then they got back to us right away. The note wasnt very obvious. It would have been better to know ahead of time that they were closed. We wasted time trying to figure out what to do.
DAVID S.Donna was great Generous attentive very professional Great experience
Jack C.A great location to rent UHaul equipment from. Courteous, helpful staff, the usual great UHaul equipment make something that is not fun much more pleasant. (You do not usually rent a car dolly for fun) Wonderful people and a great place.
WILLIAMPHILIP M.Having Donna as a dealer is a definite asset for uhaul
GLENNALAN M.This was my first experience renting a trailer..... I'll be back
DAVIDARNOLD L.Super friendly staff who reminded me to take my house key back! Thank goodness!
ABASMUDA A.Nice people
Richard S.Always accommodates
GLENNALAN M.Rien
Peter R.This location has great and very friendly and easy to work with.
Alberto T.Even though the office was closed when I dropped off the trailer (I was advised in advance), the owner saw me on her monitoring camera struggling to unhook the trailer. She sent her husband to help me. Very grateful!
Doris L.See above remarks for pick up location.
ANTWONLYDELL B.Great service
Glenn M.Total positive experience. Dona is the best
GLENN ALAN M.Dona was extremely helpful.
JONATHAN E.Incredibly friendly staff.
CASSANDRANADINE H.Nope
STEPHENMARK A.Better updates on availability of equipment. I was initially told no equipment available and only because I took effort to check back learned a trailercame available. The process to notify me that equipment came in could be automated. People I worked with in phone were very helpful.
steve C.Keep up the good work.
Brian C.Donna Was very helpful and made my truck rental experience very easy
Valerie G.Owner was very helpful and accommodating
Carroll S.Great service, Great Support, awesome U-haul neighborhood location!!
Jonathan O.I was charged 20 $for dropping off after hours despite using my mobile device to remotely verify the drop off to avoid the charge. No one warned me of this, but I saw it in the fine print and used my phone. I even have photos of the screen showing that I remotely verified drop off. The representative at this location told me to call the 800 number for U-Haul, which I did. I spoke to someone who said that I would receive a call back, which I never did. I will think twice about using U-Haul in the future given this customer service and excess charge I should not have received.
Elizabeth F.I can't remember her name. But she was ULTRA FRIENDLY, PROFESSIONAL and had everything ready to go.
curtis J.I was and still am about the amount I was charged. According to my calculations it was about 60 $more than I projected but I was able to clean out my father's house, so it was worth more than that to me. It was a good experience but one I hope to never have yo repeat. The truck was in great condition and very clean.
Sheryl H.Awesome customer service
Glenn M.Courteous and helpful.
James B.Always awesome service
Glenn M.Dona McNeal at the the drop off point was very very helpful. she contacted someone online and straightened the situation. i didn't have to pay an additional charge and she gave me her card so i can go through her in the future for the rental and the drop-off. a great deal of praise should go to her through U-haul management for how she handled the ordeal.
John M.Unable to rate this location because it was closed when I dropped the truck off.
Carolyn A.Excellent. Got me started 1/2 hour early so I finished about 4 hours early. Very accommodating.
Nicholas F.Donna was grest to work with. She is nost definately an asset to the uhail company.
diane T.