Évaluations des clients Brookvale Mini Storage

Again found this to be an easy in and out and staff member friendly and helpful.

Brakes on truck should be checked. Truck was hard to stop even when empty.

No one was at this location even though I checked to make sure it would be open. No clear signage posted about where to drop the key.

Not much. Donna was very knowledgeable and helpful

overall experience was excellent. They were waiting for me and the trailer was ready and very clean. Pre-checkin worked great.

The owner was very welcoming.

This location was closed the day we dropped the truck off. A note was on the door to text them then they got back to us right away. The note wasnt very obvious. It would have been better to know ahead of time that they were closed. We wasted time trying to figure out what to do.

Donna was great Generous attentive very professional Great experience

A great location to rent UHaul equipment from. Courteous, helpful staff, the usual great UHaul equipment make something that is not fun much more pleasant. (You do not usually rent a car dolly for fun) Wonderful people and a great place.

Having Donna as a dealer is a definite asset for uhaul

This was my first experience renting a trailer..... I'll be back

Super friendly staff who reminded me to take my house key back! Thank goodness!

Nice people

Always accommodates

Nothing

This location has great and very friendly and easy to work with.

Even though the office was closed when I dropped off the trailer (I was advised in advance), the owner saw me on her monitoring camera struggling to unhook the trailer. She sent her husband to help me. Very grateful!

See above remarks for pick up location.

Great service

Total positive experience. Dona is the best

Dona was extremely helpful.

Incredibly friendly staff.

Nope

Better updates on availability of equipment. I was initially told no equipment available and only because I took effort to check back learned a trailercame available. The process to notify me that equipment came in could be automated. People I worked with in phone were very helpful.

Keep up the good work.

Donna Was very helpful and made my truck rental experience very easy

Owner was very helpful and accommodating

Great service, Great Support, awesome U-haul neighborhood location!!

I was charged $20 for dropping off after hours despite using my mobile device to remotely verify the drop off to avoid the charge. No one warned me of this, but I saw it in the fine print and used my phone. I even have photos of the screen showing that I remotely verified drop off. The representative at this location told me to call the 800 number for U-Haul, which I did. I spoke to someone who said that I would receive a call back, which I never did. I will think twice about using U-Haul in the future given this customer service and excess charge I should not have received.

I can't remember her name. But she was ULTRA FRIENDLY, PROFESSIONAL and had everything ready to go.

I was and still am about the amount I was charged. According to my calculations it was about $60 more than I projected but I was able to clean out my father's house, so it was worth more than that to me. It was a good experience but one I hope to never have yo repeat. The truck was in great condition and very clean.

Awesome customer service

Courteous and helpful.

Always awesome service

Dona McNeal at the the drop off point was very very helpful. she contacted someone online and straightened the situation. i didn't have to pay an additional charge and she gave me her card so i can go through her in the future for the rental and the drop-off. a great deal of praise should go to her through U-haul management for how she handled the ordeal.

Unable to rate this location because it was closed when I dropped the truck off.

Excellent. Got me started 1/2 hour early so I finished about 4 hours early. Very accommodating.

Donna was grest to work with. She is nost definately an asset to the uhail company.

The trucks should be full of gas when picked up and returned full.

Nothing. Donna was knowledgeable and had everything ready at the scheduled time.

Dona was extremely helpful. I called to tell her I was on my way and got a voice mail. She called right back and waited for me to arrive even though she had already worked 2 hours beyond closing. I told her about all the deception I received on the pick up end and she gave me a phone number to call to file a complaint. Very nice and customer service oriented person.

Recommend Dona all the time

Great overall service!!! Couldn't be better. Very helpful in making a reservation. U-haul web site was almost impossible to work with Lancaster site did the reservation for me.

I made a reservation for a motorcycle trailer in White Stone. As I am driving to get the trailer, you text me to say I now need to pick up the trailer in Gloucester, 40 minutes in the wrong direction. I call to figure out a solution, you offer a different trailer, and demand a higher rental fee for it. When I begrudgingly agree, your credit card processing fails multiple times during payment wasting 30 more minutes of my day. Your inept system and agents delayed me 2 hours, gave me a trailer I didn't want and had the gall to charge me more for it. If i had any other local option I would have cancelled and never use UHaul again. My rental should be refunded, please send the check to: Matthew Greene PO BOX 1155 White Stone, VA 22578 My # is 804-651-7003 if you wish to gain more details of my miserable experience.

We always receive excellent service from Brookvale. Thank you.

Donna provides excellent service above and beyond.

Improve the internet for 24/7 pickup.

Donna was excellent!

Could not get anything done on web site. Very cumbersome. Had to phone in return. Overall an easy expierienice all the way around. Thank you!

Good customer service. When they found an extra key on the floorboard, they immediately called me to see if it belonged to me. They were very honest and friendly.

Continue with the excellent work.

Great job as usual