Customer Reviews for Browns Auto Sales
(U-Haul Neighborhood Dealer)

33 reviews

5864 Hwy 90   Theodore, AL 36582

(251) 378-2167

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 378-2167

5864 Hwy 90
Theodore, AL 36582

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1

the two women were very rude. One yelled from porch to bring in blankets. imout them in front on counter and orher woman yelled NO SIR NO SIR PUT THEM OVER THERE. It was three feet away. then the ither one said you need to put them on top of the stack. Terrible rude service. I will never go back. they should be fired

Philip S. 
Rating:
1

Every time I rent from u-haul, we have been o recharged and I have to go back and fight to get our account credited. I'm so tired of having to deal with this!! We were charged for 6 days and for dolly and furniture pads. We only had trailer for 4 days to haul luggage for a youth group conference. We didn't use or require dolly or furniture pads. They charged my card 258 $for a 100 $transaction. :(

THEODORE R. 
Rating:
1

The worker was okay but had an annoying buzzing alarm that went off anytime you would approach the front of the building. Then they reported the fuel level below what I had picked up. BIG LIE that resulted in another 60 $charge. Another unpleasant experience. The last time I will every second UHaul.

Julius P. 
Rating:
3

One of the tail lights did not work we had to stop and buy a battery operated tail light

Vernon P. 
Rating:
4

Employee was very kind and knowledgeable.

Stacy B. 
Rating:
5

Customer did not leave a comment.

ANTHONY M. 
Rating:
5

Customer did not leave a comment.

stephanie W. 
Rating:
5

Customer did not leave a comment.

Omar H. 
Rating:
5

Customer did not leave a comment.

David S. 
Rating:
5

Customer did not leave a comment.

gerry R. 
Rating:
1

Dealer we picked up the trailer from refused to hook up the trailer to the truck. Told me instruction were in pamphlet. Dropping off location told me to take it to another location because he was full. Took to the other location and he refused because manager not on site said to. Had to get corporate uhaul on the on the phone before I could leave it. uhaul corporate gave me a 20 credit.

john H. 
Rating:
3

Customer did not leave a comment.

SARAH W. 
Rating:
1

Truck was not cleaned out, they did not do a walk through and I lost the link and they would not resend it. Was charged more than I was told. Will not recommend to anyone in the future!

Jennifer H. 
Rating:
3

Customer did not leave a comment.

David P. 
Rating:
5

Customer did not leave a comment.

Alan A. 
Rating:
5

Customer did not leave a comment.

Joann R. 
Rating:
5

They have friendly and quick customer service

donald Z. 
Rating:
4

Customer did not leave a comment.

Anthony M. 
Rating:
3

Truck was in need of some serious chassis work. It shook and wandered everywhere I drove it. Engine ran ok once it got going. This truck was a lot bigger than I intended to get but all in all it needs work. The lady was very friendly and courteous at the pick up location

Nicholas L. 
Rating:
5

Customer did not leave a comment.

Ed P. 
Rating:
5

She was very sweet and helpful.

Angel M. 
Rating:
5

Customer did not leave a comment.

Ken J. 
Rating:
3

Customer did not leave a comment.

Kristie S. 
Rating:
1

No one at pick-up location during hours of operation. I called and left a message. No one returned my call. 2 other people there to pick up trucks left furious. The general manager saved the day for me and drove over to allow me to pick up the only auto transporter in the area. GREAT thanks to the regional manager! You single-handedly secured my faith and hope in U-Haul. I would have been totally screwed if it had not been for your personal attention. THANK YOU!

Darlene B. 
Rating:
3

Customer representative was nice and knowledgeable, the location was lacking assistance in hooking up heavy trailer.

Amanda S. 
Rating:
1

Truck was not available at original scheduled location, was sent to this pick-up location to find it closed.

HELEN P. 
Rating:
5

The original location that you reserved for us was on old Pascagoula road. We drove all the way out there on Friday to pick up our trailer only to find that they didn't have that size trailer at all. We then had to wait until she found us a trailer then drive somewhere else to pick it up. It was time consuming and very inconvenient.

Theodore R. 
Rating:
4

Customer did not leave a comment.

Sandee C. 
Rating:
5

Customer did not leave a comment.

Jessica W. 
Rating:
5

Customer did not leave a comment.

Cleveland F. 
Rating:
1

I was transferred to location by another U-Haul dearler to get the upsized truck needed. no problems and was told that the truck was ready at 10:30. I waited for 45min to get the truck do to her dealing with another customer. I was in a time crunch and waited do to, I needed the truck all was fine and no issues. I get the invoice this morning and she has a 25 cleaning fee on the invoice. I left a pack of smokes and a glass in the truck. I remember right as I shut the door. To late Sunday she is closed. Really. The truck was clean no sweeping no trash or anything ready to rent. I cleaned the truck rented a 26' for 2 days last week my company uses your services couple times a year. I/we have never had this happen. Not good at all in my opinion. Make this good please and save a bad mark......................

ray D. 
Rating:
5

Customer did not leave a comment.

Kenneth S. 
Rating:
5

None

Keo K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at 14,95 $!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top