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Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Brown's RV is our absolute go-to for our U-Haul needs. Twelve years in the county, and it's just always so easy, so seamless. No stress. Moving anything can be stressful, but Brown's takes the stress out of it. Thank you!!
Rebecca CAt least clean the crap off the windshield before you rent the truck. I could hardly see to get to the gas station to clean the windshield. No no
James AAll was great.
Theresa Bperfect
PHILIP TThe equipment was well maintained but the ramp was filthy. Previous users didn't wash it off.
Rosalie CWith all the moving and storage stuff I've been doing lately I have rented quite a few U-Hauls from these people and every time it's been great and I love the trucks I wish I could keep them and the men have been so up and beyond nice and everything just perfect
Kathy VService was very good
Scott PThought maybe since I returned early I get some money back
Brian Fthe floor of the back of the truck, the steering wheel, and the handles of this truck were not visibly dirty, but everything left black on our hands, and belongings. forgot to mention to the store, they were super nice and I was in rush. other than that this location has been good for us.
JULIE DThe trailer had leaves. Small pieces of paper and was over dirty in side.
WILLIAM PUhaul vehicle reeked of marijuana and had a diesel leak making our 6 hour trip nearly unbearable. If it were for the urgency of the need for the additional truck, I would have returned it and gotten my truck from another dealer
Kricket JCustomer service was really helpful in working out a refund time within my schedule. He was very friendly n knowledgable. They were right there to help when I returned the truck and didn't even have to go inside and have to wait for oth ers to finish. I would hihhly recommend them
Judy SNothing yo improve. I had a task. I completed, kept for an extra day and returned Monday.
Bruce RNothing. Everything was quick and easy.
Marci RVery easy process to rent and pick up. Browns RV provided excellent customer service.
Scott BBrown's RV makes renting from you easy.
hal mUhaul is the best in moving needs, true professionals.
Ty RBrown's RV is ALWAYS OUTSTANDING. Amazing customer service. Takes so much stress out of everything. Thank you, Brown's!!
Rebecca CI rented a flat bed trailer to haul a show car. I wasn't told about what size of hitch I needed to hookup to the trailer until I arrived to pick up the trailer. I had to purchase one at the facility. I should have been made aware when I reserved the trailer. Otherwise the trailer worked fine.
ricky aRien
CLYDE CThe employees were very thorough on explaining the potential "what if's" that can happen when people are moving, perspectives that don't come to mind when making literal life changing moves. Very grateful for the extra care they took for preparing me for my next stage in life. I heard them share the same information to the customers before and after me. They go the extra mile to make things easier for everyone whether it's comforting them on the size of vehicle they're driving, or if they aren't as experienced in towing a trailer. I will send everyone to their office that I can!
Frankie HI think ya the best. I used gas with resources from my own pocket due to the fact that the tank ran totally empty even after filling up the recommended gas. I ended up adding up more gas. Spent about $85 from lower lake to Ukiah and back.
Lowie BRien
Wesley DEverything works, the staff is courteous. Everything's always maintained. Ready to go, brandley? So I can't offer any advice on how to improve the operation. Tell me operation, I'll go to. What do you hold in Lake County?
Michael RYou guys are great, you're cool, and when we ran a little bit behind you didn't mind you were very pleasant about it, thank you. At their all the stress, people go through in the movie. It's nice to know that somebody's out there. Remembering how it might be to have all that responsibility and s*** to do. And you guys were just great no pressure was stories
Michael RFrankie was super helpful and professional. Kept me up to date with any changes that were made and made it super easy to rent from U-Haul.
johnny mGreat location, professional and friendly staff, professional service, plenty of resources and options.
Faron CGreat customer service, enjoyed renting from this location.
Rose GNice People
Dean MService was great in and out in 15 minutes perfect
James EI arrived, showed him my license, they hooked up the trailer and I was out of there. When I returned, they promptly took the trailer off and I was gone. The entire experience was quick and easy, just the way I like it.
Robert KI am still waiting for my deposit to be returned on my card
ANGELA TNothing I walk into the store and in about 20 minutes later I was out. Thank you UHaul
Daniel MEverything was as it should be and the crew there is very professional and service with a smile.
John HLooking To rent a U-Haul I would just go to Brown's RV In Lower Lake, Ca . Very nice and helpful珞 They will get what you need... Stop by and see for yoursel.狼 Thank you , Brown's RV ( Lorraine )
LORRAINE Lprofessional, friendly, courteous. much appreciated this treatment.
mark eAll employees did a fine job with service and helpfulness
Christopher DThe man that helped me named Frankie was amazing he understood that I was having issues with my card and let me pay cash, I just can't say enough good things about this U-Haul place. P
Denise BIam a single girl not knowing a lot of stuff, and You all have treated me very very well. Iam delighted and would refer Brown's rental to any one of my nursing buddies…. Thank you to all
Denise BAlways a wonderful experience, prompt and friendly service!
Teresa HGreat place!
Joey DGas tank was 1/4 full. I don't mind filling it up but no refund is available after I return it 1/2 full. Truck was a little dirty as well but the staff are pleasant and helpful I would recommend.
Mark FNothing. Thank you !
Kerin CThe only problem I had was with the original location that I reserved the equipment. He stated he did not see the reservation and told, I must've made it at another location. When I went to the next one it showed I DID HAVE ONE AT THE FIRST LOCATION. Dude was sleeping on the couch in his office.
Edward AIt would be very helpful and considerate if when renting one of your trucks, vans or moving box trucks that someone went over the features of the rented vehicle upon giving the key to the customer and just assuming that they are familiar with the rental vehicle. I also have never rented a freshly washed and clean vehicle but I always return it much cleaner than the way I received it
BEVERLY MLe personnel était amical et serviable.
Charles SThe windshield wipers needed to be changed. The customer service was great.
Tomala JKeep doing the excellent job you do.
TABITHA CNothing. This place was great. In and out on both pick up and drop off
LOUIS AAll good
Javier SQuick and easy pick up and drop off. Staff is supper helpful and informational. Would definitely be returning for any and all uhaul rentals at browns uhaul location. Thank you for great service and experience.
Kayla S