This particular piece of equipment had bad tires, which had me delayed by 3 hours on my trip, because a chunk of the tire went missing. I missed my job interview because I didn't get to my destination til 4 am in the morning.BRIAN M.
Customer Reviews for Browns RV
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lower Lake, CA 95457
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 3h30 pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Inside the front was dirty.MARK G.
Dan Who hooked us up and unhooked us , gave us friendly and Great customer service. Thank You !DEAN M.
Enjoyed the customer serviceMARIE K.
Le client n'a pas laissé de commentaire.Garrett S.
Le client n'a pas laissé de commentaire.ANGIE S.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Mary L.
Brown's RV, always professional courteous great locationTHOMAS D.
Le client n'a pas laissé de commentaire.MINDY P.
Le client n'a pas laissé de commentaire.ALESSANDRA N.
Le client n'a pas laissé de commentaire.SCOTT H.
Nothing every was perfect.Kristina K.
Le client n'a pas laissé de commentaire.MINDY P.
Can't expect a work trailer to be clean, but we'll maintained. Great trailer.HIRAM C.
Pop perhaps a thank yougrace D.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.LEE P.
Efficient, polite. Helpful, well stocked.ROBERT A.
Such an easy and great experience!! Thank you!RIGOBERTO E.
Browns RV was fine. I was the first customer at 9:30AM and was served right away. The rented trailer had dented fenders and no pull cord but markers were placed so I would not get charged. Otherwise clean. My original reservation was at 7AM in Ukiah, an hour away. I was notified the night before by UHaul that Browns was the closest location. But because of the change in time and location UHaul refunded me 50 $for their reservation guarantee.STEPHAN ANDREW M.
Le client n'a pas laissé de commentaire.Mary L.
Le client n'a pas laissé de commentaire.Lance W.
Le client n'a pas laissé de commentaire.PHILIP T.
Representative was on time and attentive.LISA N.
The entire transaction with this location was a good one. We were checked in hooked up and on the road in a matter of about 10-15 minutes. Everyone was polite and no issuesStevi K.
Le client n'a pas laissé de commentaire.Mary F.
Le client n'a pas laissé de commentaire.WALDO A.
Unfortunately U-Haul â€œplanned maintenance â€œ during the time I went to pick up my rental van, 10 am. So I was unable to rent on time (most businesses do planned system maintenance during graveyard hours, not regular business hours). So we were delayed, but that was not the fault of this merchant. My van was clean, roomy and nicely air conditioned. Would definitely recommend this location.LESLIE P.
This location is run by a very decent human being named Jeff. He called me the day before to let me know that my trailer reservation (that I had made for a location 10 miles from me) was actually 80 miles away at his place. He gave me a number to call to try to change it. No one at Uhaul would change it so I had to drive the 80 miles. At least he let me know, so I could leave early.Kristen M.
Awesome people to work with!ANITA S.
Simple easy and professionalmartin L.
Extremely dirty cab and truck. Smelled heavy heavy cigarettes and everything was super sticky and dirty in the cab.CHRISSY S.
Everything was fine. Would use them again for sure.JAMES T.
Le client n'a pas laissé de commentaire.ENRIQUE C.
'excellent service!!!!!!TERESA H.
And they always take the time to hook up the trailer and unhook the trailer . For you. Thank you U-Haul.ALLEN W.
Le client n'a pas laissé de commentaire.MICHAEL S.
Merci!THOMAS HOWARD S.
Great service. Friendly and helpful staff.Wilfredo B.
It was the easiest rental I have ever done. Knowledgeable and quick . Really nice people.Theresa C.
Great rental. Fast in and out serviceELTON E.
Freddy was awesome!JOHN A.
Personnel were friendly, knowledgeable, and extremely helpfulCOY T.
Let them know they would be filling in odometer reading after usage, via a link in a text message. Make sure they note that reading BEFORE locking the truck and depositing key in drop-box!WILLIAM B.
Le client n'a pas laissé de commentaire.Thomas W.
Everything about the rental experience was quite pleasant. The staff were knowledgeable and quite helpful in every way. I ended up unable to return the cargo van myself due to an injury that affected my eyesight. They sent someone to come and collect the van for me, saving me from having to drive with questionable vision. I would highly recommend this particular U-Haul location over any other I have ever used.EDITH A.
Le client n'a pas laissé de commentaire.Marcie A.
Stop selling insurance to people and not allowing them to use it. My wife and I were on hold 4,5 hours with uhaul extended policy coverage company cause the wind blew the door shut of all things.. COST 225 $private towing thankxxxxxx!DAVID G.
The gentlemen over at Brown's RV in Upper Lake Ca went above and beyond they were very helpful and accommodating. I will definitely drive the extra miles because of this. Good customer service and employees who actually care about providing it is damn hard to come bye these days.JAMES C.
Le client n'a pas laissé de commentaire.HOLLY G.
Le client n'a pas laissé de commentaire.JOSEPH S.
Good customer service and helpful. My first choice is Brown's.Ferdinand B.
We already knew what we wanted and our UHaul assistant was quick and knowledgeable, I need to let everyone know that this was our first without DAD, who we lost in November, thank you UHaul for making it so easyTINA S.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.JOHN A.
At this point nothing, but if there is a reason I will let you know. The beginning and the end of the transaction was more than satisfactory. Thank you great jobMARTIN L.
Le client n'a pas laissé de commentaire.NORMAN R.
Great rental location!!!!THOMAS D.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.BLAS O.
Le client n'a pas laissé de commentaire.Gregory P.
Make my reservations online convenient no hassles . In and out and just a few minutes and that's what I like. Thank You browns RV.Allen W.
Le client n'a pas laissé de commentaire.ARTHUR B.
Le client n'a pas laissé de commentaire.Mashon J.
Helpful staff.Megan A.
Fast,friendly service,clean store,well maintained equipment, easy reuse,good pricingMARY S.
Le client n'a pas laissé de commentaire.ROY C.
Everything went perfectly. The agent was knowledgeable and professional. The vehicle performed as required. The after-hours drop off was easy and key drop box was clearly identifiable. My bill was conveniently emailed to me in the morning with no surprise charges. I wish life itself ran as smoothly... Merci.Larry V.
Le client n'a pas laissé de commentaire.ROBERT V.
They were great. While one person was preparing the paperwork, another was bringing the truck around. The office person was excellent in his work ethic, explanations, and efficiency. The yard person was also excellent in his explanations related to the truck.Dennis D.
I was very dissatisfied with the entire experience with this particular U-Haul location. The guy that helped me seemed very disinterested in getting me on the road. I was handed the keys and told you take the van out in the lot, the guy didn't even go out there with me which I thought was a bit weird. After about 30 minutes on the road to my destination the tire air signal light went on. I checked them they were all fine.Once I arrived at the location where I was getting some furniture, I noticed a 40 ounce empty corona bottle under the passenger seat, not cool. On my way back The traction warning light began flashing the car was shaking at times, it was saying service needed. At that point I was in an area with no cell coverage so I decided to keep going instead of pulling over. Once I got back to Lake County I was driving 30mph and that's as high as it would go. I barely made it back but luckily the thing made it. I dropped it off after hours so I really couldn't discuss it with anybody at that point. I called the next morning and explained what happened. Not much of an apology, even about the beer bottle, it was a really crappy experience. This is a true storyTIMOTHY D.
Friendly, courteous service.John R.
Le client n'a pas laissé de commentaire.rebecca M.
Le client n'a pas laissé de commentaire.David C.
Fire everyone There including the owner and start over with people who gave a crap and knew what they were doing.Jason B.
Le client n'a pas laissé de commentaire.Hans H.
Best guys to rent from in Lake CountyEdwin Y.
The staff was friendly and very accommodating overall a very good experienceJAMES C.
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.Gary M.
The yard attendant was awesome, very accommodating and super nice. A really good experience!Charles D.
Start accepting PayPal and Venmo.Charles P.
Le client n'a pas laissé de commentaire.Gary B.
I had a flat tire returning to my residence and Brown's was kind enough to respond to my plea for help after I called 800-gouhaul for assistance and waited on a borrowed phone for over 20 minutes. I would hope that UHaul would be a little more responsive to emergency services. I am a frequent renter and have never had a need for service, however this is a big disappointment regarding the corporation and I'm thankful that Brown's assisted since there was no mobile service to my phone and I did not have any other method to contact UHaul other than a borrowed phone from a nearby resident.CLYDE H.
U-Hall is amazing, there is not a close second.Rodrigo S.
The only complaint is that one of the tires was a little slick could have been a better tire on the trailerBelinda W.
Excellent help when my reservation was overbooked! Called me multiple times to let me know the status of my rental and was very courteous and professional!TIMOTHY V.
Absolutely superior service! The truck was clean and the team was accommodating. Best uHaul experience ever.KAE S.
Le client n'a pas laissé de commentaire.Deanna W.
The folks at Browns RV were great. They made suggestions concerning the Uhaul rental that helped me save money, which I really appreciated. Merci.Dianne H.
Le client n'a pas laissé de commentaire.Hannah D.
Change oil soon was on whole time I had truckCHRISTINE T.
nice folks, they take very good care of customers.John E.
Just keep doing what you're doing - thumbs upEDWIN Y.
Nothing to do with the site. The dolly was in poor condition. Wheels so out of balance it had a terrible vibration. The tires were in bad condition, one had to be replaced on the trip.Robert C.
Short staff due to covid 19. That will change.Michael L.
Le client n'a pas laissé de commentaire.Jimmie D.
Le client n'a pas laissé de commentaire.Robert M.