review doesnt mention experience overall. over 48 minutes on hold trying to drop off truck because of app. then hung up because apparently there were issues with your phone line. then another half hour on hold to get checked in. charged 20 dollars for after hours drop off when this facility wasnt even open on Sundays.and I was expected to do a self check in. the App to "locate me" to make sure I was at right facility is ridiculous. I would have to be an IT expert.FRANCINEE S.
Customer Reviews for Browns Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Port Hope, ON L1A3V5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew B.
Not smoke inside the business building.Nicholas C.
Le client n'a pas laissé de commentaire.Alastair M.
Was late due to major traffic on hwy. Liz at browns towing called me various times from her personal phone and when I spoke to her at 5:45pm, she told me that I was ruining her night and she would charge me extra just because I cannot control traffic on the 401. Liz was late coming to work and we didn't get the truck until she got in which was 45 minutes later than we had reserved it. Liz said to get the truck back fast at which time I told her I wasn't going to speed to get there and she was aware the entire time that the location was 2hrs away from browns towing. I will be contacting uhaul further regarding the additional charges as I do not agree with them and not sure why it's okay for her to be very rude and harrassing by calling me a ton of times.Tanya L.
I was told truck full (gas) so went 2km to gas station, fiiled it (took 26,46 $) and kept receipt. Dropped it off full in Pembroke and SHOULD have had the 26,46 as a credit but did not. Ended up paying 17 $(and change) for over kms. The extra gas I paid for was not applied which is disappointing as I paid almost 500 $altogether for the truck ðŸ˜'Lori R.
I returned the equipment after hours. I used the Uhaul app to complete the return. I could not attached a photo as instructed. I called the toll free number under Contact Us. Talked to a nice lady who verified my phone setting but still could not attach a photo. I was instructed to to use the Uhaul website instead and that worked.Bernard C.
Customer service was excellent and the lovely lady who helped us with our rental was pleasant and made an early tired day better. Merci.Cody V.