Customer Reviews for Brownsburg BP
(U-Haul Neighborhood Dealer)

378 évaluations

51 Hornaday Rd   Brownsburg, IN 46112
(Main St & Hornaday Rd)

(317) 858-1169

Heures d'ouverture de l'établissement

  • Lun - Jeu : 11h am à 4h pm
  • Ven : 11h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(317) 858-1169

51 Hornaday Rd
Brownsburg, IN 46112
(Main St & Hornaday Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 11h am à 4h pm
  • Ven : 11h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick A. 
Évaluation :
3

I would like to see more locations that have trailers available.

Gregory S. 
Évaluation :
1

2 weeks in a row I rented from this location and the first week they were an hour and a half late for my reservation time at 10:00. The second week he was late 45 minutes late. I don't know why we have to put down the reservation time if they're going to be late and put you behind on the work you need to get done.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anatoliy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krista V. 
Évaluation :
5

The jack on the trailer stopped working. They had to lift it off my hitch!

Steven J. 
Évaluation :
3

BP Store was dirty and just needs some extra care to keep parking lot clean from cigarette butts and small trash.

richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacia W. 
Évaluation :
3

I paid for the trailer/ hitch inspection to make sure it was attached properly, but no one there knew how to hook up the trailer and wasn't inspected. Trailer was in good condition and trip was fine, but paying for the additional service it should have been completed.

Josh M. 
Évaluation :
3

Location has a junked up car wash, lots of trash on the lot.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Everything went smoothly. The truck itself was in pretty poor condition but other than that it was a positive experience

Jonathan M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle D. 
Évaluation :
3

I was charged $40 for an extra day, which I should not have been. I called customer service and they said someone would call me back within 24 to 48 hours to credit the charge. When I talked to scheduling on Friday due to location change for pickup, they said it could be picked up Friday at no extra charge and still be due back by Monday at 8 am as originally scheduled.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul D. 
Évaluation :
5

Floor was not clean. Not sure why there were blankets and a dolly that I did not order. Oil light came on. Staff was very helpful.

Beth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt R. 
Évaluation :
5

Everything was perfect, only uhaul open on a Sunday and their was nothing that can be improved for my experience.

Brian G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Just a short furniture haul to Bloomington, Indiana (approx. 60 miles) and back with a 5 x 8 open top trailer. No issues. Equipment performed well.

STEVEN R. 
Évaluation :
3

I ordered blankets and they were not in the truck. Also, when I placed my order, I was to pick up the truck in one location and at some point it was changed to another location.

Jason A. 
Évaluation :
3

Get a better automated system

Justin C. 
Évaluation :
3

I chose One location for pickup. After searching for the van I was told that my reservation was switched to a different location. Finally found the van only to discover the low tire pressure light was on. 2 gas stations, 30 minutes and $6 later I was able to properly inflate the tire and continue.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Fantastic service!

Nathaniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
1

Truck was beat up pretty good lot of popping in the front end and truck was a gas hog was really hard to keep in the green and there was no ac and cab was just dirty and sticky and radio didn't work

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher M. 
Évaluation :
3

Truck was so damaged, did not smell good, drove terrible

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
3

We did not receive the dolly and pads we ordered then when we returned the truck they tried to charge us for the items we never received.

Matthew P. 
Évaluation :
2

Arrived after hours on a Sunday. Followed instructions on agreement to call (317) 858-1169 upon arrival in Brownsburg, IN. When contacted, the phone rang and rang and finally a message was heard indicating "the voice mailbox is full". So... no help. Logged onto Uhaul.com/share per instructions - unable to complete return transaction electronically as the web site could not verify my location. I tried numerous times to execute the device adjustments necessary for the web site to track me, to no avail. After 30 minutes lost to this debacle, I took photos of the trailer and my contract, deposited my paperwork in a box at the location and departed. This extremely confusing and wasteful process is in need of serious review and improvement.

Patrick L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

I like the text notifications. Process was seemless.

MARK B. 
Évaluation :
4

It took about 15 minutes of waiting for the attendant before the Uhual rep that was there dropping off equipment just helped me instead. It was a busy morning, but more help is needed as the attendant was running the gas station and trying to help the 3 people picking up equipment.

Mark K. 
Évaluation :
1

This was without a doubt the WORST service based experience I've ever had. The pick up process had issues and took over an hour. The extra equipment I reserved wasn't in the truck. The drop off process didn't work, so the end result was I left the keys with the gas station attendant who told me the "u-haul guy" would be in the next day to check it in. I was told on the day of the rental that a $50 refund would be submitted and someone would call me. After another call later in the week, NINE DAYS LATER I got an e-mail stating I had been issued a gift certificate for $25. I'm unlikely to need to use u-haul again for a long time, so I called back in to ask for the refund (which was the original promise) instead. I explained the situation and was put on a "brief hold". Over an hour later I was still on hold, and started a chat with someone. I was told that a "customer action file" had been submitted and to allow 72 hours to get it resolved. 75 hours later, and surprise surprise I had heard nothing. Back to chat, where I was told as if I wasn't already aware that a $25 gift certificate had been issued. I asked again for that to be changed to a refund and was told no further compensation would be issued. I'll NEVER use U-Haul again, and I'll do everything I can to stop anyone I know from using them, and save them from going through the miserable experience that this company calls service.

Patrick V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarod N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

Show up to work on time, help the customer connect the trailer. Clean the trailer, inspect the trailer. Pretty much be customer aware. I will not rent from this location again

Chad C. 
Évaluation :
5

I always use this location. Very good service

Subank B. 
Évaluation :
5

Outstanding service at this place

Subank B. 
Évaluation :
5

Excellent service

Subank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Spencer S. 
Évaluation :
4

When I arrived the only employee stated he had never done a truck rental before. I had already completed everything on line and via my phone and advised him of this, and I had called the location 2 days ahead to ensure the rental. The employee spent about an hour on the phone getting coached before I was able to get the truck and leave.

Lee C. 
Évaluation :
1

The representative said just park the trailer out there somewhere.

Micheal W. 
Évaluation :
1

Agent was late at opening. Had to connect trailer to vehicle myself, location staffed by person who also checks out fuel customers. Horrible customer service!!

Nick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
4

Friendly staff. Truck drove well, but was difficult to start.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
2

Back end tech and corporate is totally out of touch with the customer experience.

Keegan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
1

We were to pick up the truck in Carmel, Indiana but I guess U-Haul is too cheap to have an employee drive the truck from Brownburg, Indiana to Carmel. poor service and wasted our gas and time.

Lucinda M. 
Évaluation :
3

Did self drop off. Was a little annoying I had to drop my tow dolly off here and then take my truck accross the street to be dropped off.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina F. 
Évaluation :
2

Horrible, just don't even use this this location. Not one good thing happened in the whole process.

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONOVAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin J. 
Évaluation :
1

The truck was dirty and the appliance dolly that I paid for was NOT in the truck. As a matter of fact, no dolly was available for my use. I called customer service and was told that the uhal center would not open until 2 hours after my 7 am pick up. It was suggested that I go to 1 of 2 other locations to pick up an appliance dolly. I told that would add to the miles on my truck and she said, "Yeah sorry!" I also said that I couldn't wait 2 hours for a dolly as that would cut into my time of use with the truck!! I left and returned to another location, as I was told there was an appliance dolly available there.ch

Kelita W. 
Évaluation :
5

Great guys at location and far friendlier then the ace hardware location. Can was great and an overall great experience.

Zachary G. 
Évaluation :
2

Staff at this location was nice enough, but the truck was not adequate. Truck was clean, but not in good shape. The truck had obviously been in an accident. The drivers door didn't open or close properly. It would have been fine for driving a few miles around town, but for an 8oo mile round trip it was not good/comfortable. It was extremely loud as the door didn't close properly, so we had to shout to even talk to each other. Cold air came in the door and the door handle and the speaker opening, so I was constantly frozen.

David W. 
Évaluation :
2

Truck was frozen everywhere! Had to warm truck up to clear windshield. Had to blowdry the back lock to open. Reserved a dolly and didn't get one.

Todd M. 
Évaluation :
2

Have more than one person running the gas station and the uhaul dealership. The text “ before you go” to check my equipment didn't arrive until I had the trailer at my house.

HEATHER S. 
Évaluation :
2

The chains and electric connection were frozen to the asphalt. The tongue of the trailer was unbelievable. It was crooked so the trailer was off set of the car by at least a foot. Never use again.

HARVEY H. 
Évaluation :
3

The Review doesn't pertain to Overall location, but my experience with U-Haul. 2 weeks prior to my move I had a location closer to my house, then I was told I needed to go to brownsburg, and then there was a closer location to where I was moving but equipment was vandalized. I then had to go back to brownsburg outta my way after driving the opposite way to get equipment that wasn't working. Upset by response, was there anything they could do for me? Nope, so cost to me was extra mileage and gas with no thought of expenditures.

MATTHEW S. 
Évaluation :
3

Be on site

RUSSELL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

set pick up time for 11:00, apparently the time the place opened. Arrived at 10:55, agent did not arrive until 11:25. Very disappointed to have to wait that long because the agent did not show up. I could understand if he was busy with other customers but to not show up on time is unacceptable. I was not the only customer waiting.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet L. 
Évaluation :
1

Oh where to begin. Truck wasn't cleaned, nothing was ready for pick-up, the frame on the truck itself was bent (lawsuit waiting to happen there), injectors on the truck were clogged.

ALEX C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page