Customer Reviews for Brownsburg BP
(U-Haul Neighborhood Dealer)

Évaluation :

3

I set up the reservation and even confirmed it with a location that was less than 2 miles from my house. I got notifies at 5:25 the night before that I had to pickup my truck almost 10 miles further away….. $.99 per mile, added $20 to my bill. Extra 30 minutes of my rental time was also gone. Maybe UHaul should consider that when billing customers for their own last minute changes?

Évaluation :

5

U-haul representative was helpful and courteous. Top notch service!!

Évaluation :

3

Actually have a realistic account of equipment at these vendors. 2 times back to back me using uhaul services needing an appliance dolly and renting because it says they have one. Arriving to find out they do not.

Évaluation :

1

Would be nice if they hadn't double charged me and even better if they would answer the phone

Évaluation :

3

Dirty, tie down loops broke, holes in floor leaked rain water up into trailer. Old beat up unit. Had to self hook up

Évaluation :

5

No issues, very quick and easy

Évaluation :

5

Great job u haul of Brownsburg

Évaluation :

4

I didn't experience any problems. It was very easy to get assistance on the phone or online when I needed it. I would use this service again in the future.

Évaluation :

3

Help dropping off and staging trailers.

Évaluation :

3

The two front tires need to be replaced and we got several inches of snow which made driving the truck nerve wracking. The truck was clean and it ran well. It just needs better tires.

Évaluation :

5

Everything is good

Évaluation :

1

Trailer was tightly tucked in a line of trailers with zero room for my truck to get at the hitch. I had to push it out of the line and then could not turn it. Was about to call "bullshit" and turn the contract in and get a refund. Gas station kid must have seen me struggling with trailer.

Évaluation :

5

great job

Évaluation :

2

The biggest issue I have is that you didn't have a truck nearby so I needed to drive 25 extra miles out of the way to pick one up. At a buck a mile thats adds up. I had requested a truck at the location within walking distance but was only made aware the day before we needed it. It was too late to get another one. I don't think I should have had to pay to pick up a truck that was 25 mins out of the way. Inside the truck looked like someone spilled coffee or a drink all over the dash and floor and never cleaned it up.

Évaluation :

5

The attendant is the greatest!!!

Évaluation :

5

same as above

Évaluation :

2

The truck needed cleaning, old leaves were in it. There was no utility dolly. This location is just a BP gas station.

Évaluation :

1

Location did not have the trailer I reserved 2 weeks prior, attendant very hard to understand and did nothing to try to assist. He just told me to "call u-haul." I did, spent almost 20 minutes on hold, and was given another trailer (at same price - the only good thing about this transaction). Since I was on a very tight timeline, I did a cursory inspection and left. Trailer was in less-than-stellar condition, missing a light and had one tire (of the 4) with its tread worn down to the reinforcing metal mesh. When I returned the trailer, the APP didn't work and I had to go back into the location to return it. This was a comedy of errors and I will more than likely not ever use this facility again. Too bad - it is the most convenient one for me. I would welcome a phone call if you wish. Jim Hallock 317.258.7017

Évaluation :

5

Keep up the great work

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Truck was not swept out and smelled like smoke. Needless to say, the experience with receiving the truck was quick and easy to pickup and drop off.

Évaluation :

3

The salesman I dealt with wasn’t very welcoming or pleasant but the truck was fine and the pricing was reasonable.

Évaluation :

5

The young man who assisted me was veryhelpful

Évaluation :

5

The gentleman that assisted me was fantastic!

Évaluation :

5

Easy to get truck, very nice service

Évaluation :

5

We ordered a small trailer and decided to change a larger trailer. They were very accommodating to our needs.

Évaluation :

1

The guy at the counter barely spoke English and kept getting interrupted because this uhaul is out of a gas station. Then the guy who "helped" hook up the trailer was on the phone the whole time and never once said a word to me. Glad I already knew how to hook up the trailer because I did most of it

Évaluation :

5

Truck was fine! I guess I'm used to the old days when more time was spent on cleaning vehicles and washing windows! Person at counter was very helpful with my rental!

Évaluation :

2

I reserved a dolly and when I got there they didn’t have one

Évaluation :

5

The employees were great the truck not so much. The truck had cigarette butts, pop bottles and a check engine light on.

Évaluation :

1

Waited inline for 45 minutes with 5 customers ahead. Had completed reservation on app and merely needed to sign contract and retrieve key. Instead, I was given the key and told no need to sign contract. Contract emailed to me was NOT signed by me which is unacceptable and illegal. In addition, I could not return truck to same location; therefore, I had to hire ride to travel the 21 miles to pickup location and, separately, 11 miles to drop off location. Therefore, 32 miles of 30 miles were used on picking up and returning truck along with rides before and after. At $1 per mile overage, the savings compared to others was not realized. No real value in using UHaul, Never again.

Évaluation :

5

I was turned away from the location because their office did not open until 10 despite my rental beginning at 9. This lead to a delay in plans for our whole moving day. This is of course a problem with uhaul's system and not the location

Évaluation :

5

The staff were friendly. The location is great being in a gas station! Filling the truck before turning it back in so easy and convenient.

Évaluation :

1

Location is inside of a gas station and they have no moving supplies available such as boxes, tape, etc. I was also supposed to be getting a utility dolly and an appliance dolly and upon arrival I was told they do not keep any dollies or moving equipment and that they would just take those items off of my order. Luckily I had friends in the area I was able to borrow equipment from. The truck I rented was also very old and in rough shape. The steering wheel had to be held way off center to get the truck to go straight and I the engine was having multiple misfires and acted like it was going to die at stops on occasion. The back of the truck was also not swept out from the last people that used it

Évaluation :

1

Have the workers train better .

Évaluation :

4

The nighttime clerk who is not knowledgeable about accepting trailers and the time you can do that. He kept telling me I had to come back in the morning and I said no I'm just dropping the trailer off.

Évaluation :

5

Everything went just fine!

Évaluation :

5

Newer trucks?

Évaluation :

1

I reserved a truck 5 days prior to the date I needed. The clerk wrote down all information for rental. However when I arrived on the date to rent the truck, the requested truck size wasn't available. A larger truck at $30 more was offered. A huge truck wasn't needed nor did I want to pay extra money. As I was extremely upset, the rental price was discounted by $20. There was never an apology offered. And due to the confusion, it took 30 minutes to get a truck. The experience wasted money and time. I'll never use this business again.

Évaluation :

1

When I arrived the employee was concerned with watching videos on TicToc while attempting to loggin and take care of me. Once I finally got my keys I went to the rental truck assigned to me and did a quick walk around to check for damaged then looked at the gas level in the truck which was 3/4 full the employee marked full on my paperwork I informed the employee of the mistake and he used a highlighter and marked 3/4 full now I have paper work marked full and 3/4 full. I asked him to change the level on the computer to 3/4.

Évaluation :

5

Very helpful and friendly

Évaluation :

4

The trailer had clumps of dirt stuck to the floor..

Évaluation :

5

Always perfect

Évaluation :

5

The trailer was very bouncy /made loud noise during trip. Other than that, experience was ok.