I was dropping off after hours, and there were no signs of where to park the trailer. Much of the lot was roped off as they're redoing the blacktop. No security whatsoever. Definitely not very comfortable for a drop off experience.
Glenn Livezey
Customer Reviews for Bruneel Point S Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Bad electrical wiring on trailer.
fred kopelSame as the pickup location, you shouldn't be dropping the trailer here because we don't have room! I finally backed the trailer out of the way and was told to disconnect, I told him to disconnect it and he did a walked off saying I would get a email showing my return!
Terry IhlerEasy drop off after hours.
Fred AyalaExcellent to do business with
Kevin DickenSee above Check in related comments.
Jason JonesHayden at the Star, Idaho BRUNEEL facility was amazing to work with. His customer service is excellent. I had to change dates and times repeatedly and he was amazing to deal with the. He always has a smile on his face ! Thank you for such great customer service!
stacy nakkenDrop off was great. No waiting.
TERRY ARTHUR RICCIThe folks at Bruneel Tire were great,
DARIN KEZARStaff was friendly and helped me hook up my rental very quickly.
Adam KramerMakes drop offs easy!
Kevin DickenQuick and easy, in and out in 15 minutes. Easy no hassle Return. Will recommend you to friends.
Michael DehartVehicle was dirty on the inside and outside. Empty soda cans inside cab. Outside had lots of dirt and mud. Also, when checking out I was told there was a 1/4 tank of gas but upon driving off of lot it my tank was clearly below 1/4 and I had to get gas immediately.
John GriffithThank you so very much for doing everything you guys could to get me a truck on such short notice. We got it all moved in one day.
patty lyleEverything was great. A young man helped hook up and load our classic car. Great guy.
Terry teccaTrucks are parked in very muddy lot and interior floor was very muddy.
Jeffery BushExcellent and professional service. Thank you
PAUL BOLANDERNice guy always helpful after 3 drop offs within a week
Spencer BoyerGreat staff to work with. Quick and easy check in and out.
Michael CarterGreat attitudes and service
Kevin DickenNone. Thank you.
Brian TiffanyGreat owner's great location for U-Haul
Kyle Kimberly HazardExcellent service and equipment. The only thing I would suggest is to get the parking lot paved, as the whole lot was a mud pit
Laurel DuganGive Hayden a raise!!
John OddonettoGreat service today 👏
David MedinaTruck was dirty inside cab and box.
jeff bushThe truck was filthy on the inside and dirty on the out. The previous renter must have had a dog in the cab with them. The driver window had slower on the inside. the floor mats were dirty. The outside windows were just as dirty. The attendant at the store just dumped the blankets by the door and did not help me carry them to the truck. Very poor customer service. The dirty truck was the worst part of the experience.
Larry OsbornWorse company ever. Overcharges you. Doesn't send receipts. Can't provide proof of why you were charged. Only reason still in business is cuz there is limited other companies. GARBAGE.
Michael JusticeThe location and people we excellent. I am however very unhappy with the entire process. I rented the truck 10 days ahead of time in Emmett and then was call and told that that truck had been rented to someone else and I would be required to pick up the truck in Star and return the truck to Star. This was very very inconvenient and not what I had planned for.
kyle strattonThis rental went very smoothly. I will rent from UHaul again.
larry stevensQuick and efficient
Kevin DickenThe right rear tire had a bolt in it which was not visible until I began loading. I replaced the tire, but should not be responsible for the cost when it was already damaged (just not visible until weight was added. Please respond to my request for reimbursement for the $121 tire. It is a Uhaul responsibility if it was already damaged. Jerry Edgihgton
Jerry EdgingtonI was told the charge for a dolly was $7 for the entire time I was using the truck, but it was actually $7/day. I also filled the gas before I returned the truck, but they still charged me for 3 gallons of gas.
Bethany BakerNumber one issue that was a none issue. Within 30 minutes of making my reservation I get a call from U-Haul saying that the trailer I reserved would no be available at this location and that I would have to drive to Caldwell to pick it up !! I told the person who was going to pay for my gas and since they had 5 trailers at my location my location why drive 10 miles or more to pick one up . The person said they would call Monday but never called back. My problem is Why the call in the first place ?????
jeffrey busbymerci
Valerie BauhsThe whole experience perfect!
Deb TarkonClean the windshield before renting the truck
Jim EddingtonAll Employees very helpful.
Stephen MinguraBruneel Point S & Tires staff were extremely friendly & helpful at time of Uhaul truck reservation, follow up of reservation & pick up for day use. I absolutely will use their services again & would not hesitate to recommend them. They also assisted me w/appropriate size truck needed for my move. Only one small mention, truck was not cleaned prior to my use … dirty, with actual dirt where my home furnishings had to be loaded & packed in. Fortunately I had xtra blankets to line the floor
Pamala SmithCharged me for gas when I returned it full
Bryan BoyleGreat people
Allan CurrNeeds new front tires. Dirty front window.
Rupert KnowlesExcellent customer service. Trailer was well maintained . I highly recommend the Star location for your rental trailer needs
tom grecoThe truck had no equipment that I asked for (ie. blankets furniture dolly regular dolly furniture dolly )
David LandryFilthy truck, less than 1/4 tank of fuel, no furniture blankets or appliance dolly that had been ordered
Greg MikelEfficient and personable
Jorge GonzalezThis was a rough experience but can't really blame a location. Came down to lack of equipment at the time of my rental. Instead of a 15' truck was given a 10' truck and a 6' x 12' trailer to tow. No ramp, less clearance (had to lay a refer on it's back after muscling it into the truck). Had to pick up the equipment in Star instead of location of choice near me...and still got charged $11 for going over allotted miles. Towing a trailer didn't help the gas mileage hauling it 90 miles.
John HinshawKeep up the good work
Sara StacyTruck was filthy, could not even see out of the front window. Supposedly the truck could only have 1/4 tank of gas which barely got us to our destination. It would have been nice if the truck could at least have had a 1/2 tank and the windows cleaned before pickup.
Rick ArnellAt 78 years, I cannot easily disconnect, nor lift and drop a trailer. The man pointed to a spot to back into and walked away. My wife and I spent 25 minutes on that trailer. Obvious what you can improve!
Allan CurrThanks Nate for the great service
John BourneI was charged $100 plus another $12 for a $29 rental and one dollar per mile the amount of miles driven was 42 so it should’ve been around $70 plus I put $40 in the gas tank and you guys charged me another $12 when I called I was placed on hold for an extended period of time
Katherine RidleyMost importantly they were quick and timely.
Jense RoundtreeI ordered the truck and an appliance dolly. The dolly was not available when I went there so I had to move the appliances without that valued assistance. The truck had a 1/4 tank of gas which meant I had to stop for gas before I could do any moving and the windows of the truck were really dirty. I was never given any instruction on how to drive the truck or where the gas tank was or any other information. I was told there is the truck and happy trails.
Ralph Wilson