Le client n'a pas laissé de commentaire.SANDRA P.
Customer Reviews for BTA Self Storage Rockwall
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rockwall, TX 75032
(E of Hwy 549)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.christopher H.
Le client n'a pas laissé de commentaire.Karen B.
Car hauler had recap tires and tread came off. Someone had TRIED to recap a tire carcass that had been severely abused so the recap would NOT adhere to it. I have pictures if ANYONE is interested. A young lady named Randy at uHaul Nevada Street, Colorado Springs, CO went above & beyond to get me back on the road. I was tired of waiting on "roadside" help & took the car to her place. Word of warning to future renters: EXAMINE THE uHaul EQUIPMENT VERY, VERY THOROUGHLY FOR RECAP TIRES! IF FOUND, GO SOMEWHERE ELSE FOR EQUIPMENT TO RENT!JERRY G.
Cruise control nowadays is a thing, for people with long drives ahead. Other than that everything else was smooth and easy.Christian P.
BTA Rockwall is awesome!! They went out of their way to ensure I kept on schedule by going and retrieving the truck I needed. Superb customer service!!Stephen H.
Smooth experience all together. Rental unit was ready when I arrived, a few minutes checking in and we were on our way. Returning the rental was even easier, simply drop it off, let the reps know its there and we were on our way. Nice job U-HAUL!NICHOLAS H.
Truck had mud all throughout the inside of cab-there was dirt & random particles of fluff in the back. The steering wheel would veer to the right if you go over 40 - the truck feels like its gonna fall apart - I didnt feel dafe driving it.Jessica K.
Awesome facility and priced very well for the area!!Richard B. | Expérience générale
Tthe entire process with BTA storage was simple and easy. We were able to identify the type of unit we wanted in advance by visiting their website. A quick call to confirm and a stop at the office when we arrived and we had our space. The staff was helpful, polite and very friendly. The facility was very clean, well lit, had excellent security and met every expectation. I highly recommend this facility.Pamela W. | Expérience générale
U-Haul.com showed 3 places to pickup a small utility trailer for 14,95 $. First one had no trailers but found one at BTA. BTA didn't have one but a larger more expensive one. I was first in line and it took 40 to finish the transaction. I bought a 2 inch ball marked 9,90 $ but was charged 15 $. Took 15 minutes to solve that. Frustrating experience! Bad info on website and painfully slow experience in the store.WILLIAM U.
Great serviceOSCAR L.
Very friendly and accommodating staff. I had a climate controlled facility that was very clean and easily accessible. I would highly recommend this facility to others.Gerald S. | Expérience générale
Le client n'a pas laissé de commentaire.Kervin D.
I honestly can't think of anything to improve at the pickup location. Process was super easy. Outstanding customer service! The online check-in instructions for uploading a picture of drivers license could use a tweak. It is not clear that the upload needs to be a JPG file. My first couple of attempts were to upload a PDF... the system just spun, no error, no message wrong file type. The next morning I re-scanned my drivers license and saved as a JPG file, attempted the upload again... no issues.William F.
Outstanding staff that greeted me upon arrival and assisted throughout the process.ALLAN D.
Le client n'a pas laissé de commentaire.RENALDO H.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.PETER EARL O.
Everyone was so nice and had us ready to go in no time. I rented a 20 ft truck and it was perfect for our big move. I highly recommend this UHAUL place!Cathy L.
Taylor was very knowledgeable, friendly and helpful. Her explanation made the rental so easy. Love BTA Storage where I rented my UHaul truck. Will use them again.JUDI ANN E.
Le client n'a pas laissé de commentaire.BRIAN B.
Very polite. Courteous and smooth transaction.BECKY W.
BTA has great service!AARON F.
RV storage is all of the above, plus you feel secure and your property is secure.George D. | Expérience générale
Le client n'a pas laissé de commentaire.TRENA N.
Le client n'a pas laissé de commentaire.Gregory L. | Expérience générale
Le client n'a pas laissé de commentaire.Daryl B. | Expérience générale
Le client n'a pas laissé de commentaire.TY W.
Nothing, everyone helped and made my job go smooth Thanks to the employees there .PETE R.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.George D. | Expérience générale
Trailer was not ready when we arrived - snow was inside trailer when we picked it up. I asked for a broom and I had to sweep out snow myself. Office knew we would only need trailer for a few hours - no mention that they would be closing for an hour for lunch. We arrived to return trailer only to find sign saying they were at lunch and would return at 2:20 PM. Tried contactless return on our mobile device but it was going to cost 20 $! No answer at phone number listed on lunch sign, so we waited 45 minutes for staff to return from lunch. Upon return they said, "You could have just left the trailer and called us later." Um no, we had to sign all sorts of paperwork that said we are responsible if any loss or damage. I've rented from several different Uhaul offices these past couple of years and I am not impressed with how this one is run. Very unsatisfactory experience.LINDA D.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Virginia W. | Expérience générale
Le client n'a pas laissé de commentaire.ALLAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.EDWIN D. | Expérience générale
Le client n'a pas laissé de commentaire.William H. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.Mark B.
Excellent service!!!TONY J.
Le client n'a pas laissé de commentaire.ROBERT J.
Perfect transaction with excellent customer service!!!John G.
Needed a small trailer to move some furniture. Didn't have a reservation for a trailer. Called after lunch, while on the way to BTA. They had a trailer. Was in & out in 10 min. ðŸ'ðŸ¼SHELLY T.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.STEVEN B.
I use this facility all the time the staff is very friendly, professional, helpful and courteous! Thanks again guys! Ricky MorganRicky M.
Le client n'a pas laissé de commentaire.LACEY L.
Very happy thereGEORGE B. | Expérience générale
This location is awesome. I have dropped my truck at a couple other locations in the past. Some good, some not so. This location the people are so nice, happy to help and make it simple to return the truck. Great people and location!Scott R.
Had a truck reserved at another location and uhaul did not have the truck and would not answer call after being on hold for 40 mins. The two locations can't communicate so reservation was canceled and cost of new truck was more than original reservation. Truck was not clean inside.KELLY DON Y.
Accommodated me when I reserved a 26' truck from this location but uhaul changed my pickup location to 30 miles away. Used a 20 truck insteadDaryl B.
Le client n'a pas laissé de commentaire.Steven J.
The ladies at the front desk were VERY kind and helpful! The truck was clean and drove wellMENDI SUE M.
Online check in was not good. Location had poor phone service and app kept timing out. I had to restart the pickup process several times. When it asked for a picture, it should mention to take off your hat and sunglasses. The pictures of the truck pre-pick up where not clear, only if part of the truck was crushed could to you tell if something was wrong. Turning it in was a bit easier. I won't use that type of pickup again unless it's absolutely necessary.Jerry M.
The truck we used was dirty and the ride was extremely bumpy and loud with a lot of toad noise. It was very uncomfortable.HARVEY J.
Le client n'a pas laissé de commentaire.Benjamin W.
Great location. Very close to our destination. Lots of room to maneuver the big truck. Personnel amical.James Q.
Le client n'a pas laissé de commentaire.Joel W.
Very good experience, knowledgeable and professional business. Highly recommend BTA Storage!LOYD R.
Le client n'a pas laissé de commentaire.GARY E.
Le client n'a pas laissé de commentaire.GALE THOMAS O.
Le client n'a pas laissé de commentaire.Clifford C.
Le client n'a pas laissé de commentaire.Keith H.
Allow people to pick up vehicles after hours, for a inconvenience fee. And to be more lenient on what cards to use. Or if they only have cash, obtain the full amount due, and withhold their car or a belonging that they actual need. But besides that super easy to use and I'm grateful for your servicePaula Ane H.
Great customer service!DANIEL R.
All good!Curtis M.
Recent model van - fuel efficient Lined floor kept materials from slipping in transit. Excellent customer service. I will rent from BTA next time.FREDERICK W.
Le client n'a pas laissé de commentaire.Sierra D.
Le client n'a pas laissé de commentaire.Morris G.
Make sure the sales representative knows the specifications on the equipment and does not rent out equipment describing the dimensions to be other than what they truly are.Mykel G.
Le client n'a pas laissé de commentaire.PAUL JAMES S.
Le client n'a pas laissé de commentaire.JERRY JOE O.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.TINA JACKSON H.
Excellent services!IVAN B.
Le client n'a pas laissé de commentaire.Bill H.
nothing, customer service was great.RICHARD P.
Le client n'a pas laissé de commentaire.ALEXIS W.
Le client n'a pas laissé de commentaire.Robert A.
No improvement recommend at this time. Everything met or exceeded expectations. Actually maybe could recommend 1/2 day rates. I had my rental trailer for exactly 2 hours. Just a thought. Thanks!GORDON J.
We did experience delays in the processing of contract and card reader. All due to the system. Employee hand to manually input some steps due to this. Employee was great , very professional and helpful.Steven Y.
No suggestion. The entire experience was great.David W.
The U-Haul we were assigned had tons of pet hair in it. It needed to be vacuumed out prior to us receiving. Had we been allergic to pet hair this would have been a real problem.Stanley B.
Le client n'a pas laissé de commentaire.RAUL R.
The location that I picked up was not the originally scheduled location. I was supposed to pick up in Rowlett but was called and told that I need to pickup in Garland. When I went to Garland at my pick up time they did not have my trailer. Garland could not help me find another trailer and I had to call UHaul myself to find a trailer. This was a huge inconvenience and I will never use UHaul again for any services... the customer service that Garland displayed was completely unprofessional.Damren K.
Not a thing. My lady was quick, efficient, cordial and super nice. Had me on my way with a minimum of effort on my part. Well done!MARION EDWARD A.
Best customer service I have had in a very long time!!! All the ladies I spoke with was n the phone and in person were incredibly helpful and fun to interact with. My plans changed for pick up time because of a pet emergency and they called to confirm I would still need the truck and assisted my drop off check in when my phone was dead!!!! Will definitely refer friends and use again when I need to!!!!!Alesia C.
The staff was very nice and had me on my way quickly.Charles T.
Le client n'a pas laissé de commentaire.Warren H.
Le client n'a pas laissé de commentaire.Clayton D T.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.renay N.
Easy. Kind folks. Great equipment. Perfect!Laura K.
Jessica was amazing!! A storage is a storage... But trying to do all the things I had to do on line was confusing!!? I try over an hour. I was just leaving to go somewhere elseTaffie N.
The only problem I had was trying to unlock the lift gate on the truck. The lock used was very hard to turn. I had to ask assistance from the employee at U-Haul to open it.Brandon W.
Dirt in the floor of the van. I had to sweep out the dirt before I moved furniture that included mattresses.Robert M.
Le client n'a pas laissé de commentaire.Robert Q.
Convenient and easy. Tasha and Trey are great!Alan B.
Le client n'a pas laissé de commentaire.Sean H.
The rental experience itself was absolutely miserable! I rented on a Sunday knowing the location would be closed for pickup and was told if I had any issues picking it up. I was supposed to pick the truck up at 10 am. It is what they didn't tell me and technical problems with the website the delays began to mount. My first call to Uhaul was a neverending wait which I was simply told that I needed to set up an account with my reservation number and it would prompt me from there. Wrong.. it was then approximately 11:15 or so..I decided to use the chat forum rather than wait on hold forever. Again not prompt, they informed me that I needed to check the 24/7 , ok no problem but I had 1 more question? But they had promptly ended the chat session before I could ask ! I went back into my account page and checked 24/7 pick up.. it said due to technical difficulties we are unable to complete your request, try again in a few minutes. After trying for about 30 minutes with no success, I grudgingly went back into the chat forum. They were like " Oh no that can take a while to fix." (At this point I feel just a bit irritated ) They proceed to tell me that I need to call 24/7 Dispatch! After another long hold time and past 12 noon, they tell me that they know what the problem is and proceeded to help me ( leaving out "many" issues that were involved in this process & the reason for 24/7 is to be able to pick up my rental when the location is closed ) . Now another error message stating " Wait for the location to open to be hand delivered " he had to get his manager involved ( another 15 minutes) We are just about finished and I ask what time will my rental be due back as it was now 12:44 pm and the original agreement had been 10am almost 3 hours later he said I changed it to 12:30 .. too beyond agrivated to argue that I didn't even have the keys yet. I just wanted to retrieve them and leave. If that wasn't bad enough, when I returned the rental about 10 minutes early I sat and talked with the lady about the experience I had on the rental. When she printed out my receipt it had charged me for an additional day.. Uhaul's policy is that if the rental is " 45 SECONDS LATE" they charge you for an additional day! The man at 24/7 told me 12:30 but in fact it was 12:24 . Thank goodness I returned it 10 minutes early and we had sat there and talked before she put it in the computer and the fact the fact they have cameras. I will say the truck was new and they have a great selection. But Buyer Be Warned! I don't know that I would rent again when the location is closed. Absolutely a MISERABLE EXPERIENCE!!!!!Deborah M.
The Passenger side front corner was missing a bolt, where the side and front come together. Also the ratchets for the straps where rusty and hard to use, I had to grease them up so i could use them. Everything else was great.TY C.
Very good experienceDaniel B.
Le client n'a pas laissé de commentaire.Curtis R.
Very easy and convenient we didn't have to wait very long I just wish the app option was more availableAshley C.
Staff very friendly and helpfulStephen B.
Le client n'a pas laissé de commentaire.Donald K.
Was very quick and easy.Tommy B.
Le client n'a pas laissé de commentaire.Julie M.
Super helpful and friendly!Breanna G. | Réservation
All of the employees were helpful and kind.Blair S. | Réservation
Great!Terri T. | Réservation
Everything was very smooth! Its a very nice and clean indoor facility for the climate controlled units. Ladies at the front desk were awesome and very helpful. Highly recommendChristopher A. | Réservation
Staff was always very courteous and helpfulJOE F. | Expérience générale
Good storage, moved out because most of the time I was doing OTR [Over the road] deliveries , so rearly packed my truck there.SAMUEL O. | Expérience générale
Best storage facility I’ve used.DAVID M. | Expérience générale
We have been renting storage from bta off and on for several years, always been very kind and professional, would highly recommend them.DOREEN S. | Expérience générale
Great place to store RV. Staff helpful and very polite.MICHAEL T. | Expérience générale
Thank you for your helpLATASA H. | Expérience générale
Very friendly and helpful staff in terms of storage, rental trucks, and other issues that came up on my move in and move out. Highly recommend this facility.SAM C. | Expérience générale
I have rented several units here over the past few years and have always found the staff to be friendly and helpful, the premises are clean and well maintained.MARY A. | Expérience générale
very clean storage place for rvs,boats,etc.They increased our monthly rent from 59 to 74,95 $ and we felt that was too steep an increase for us to take on.Thx..HAL H. | Expérience générale
Very pleased with staff and the facility. Never any issues and renting from this facility was organized and very professional. I will be back to this location for my storage and rental needs.MIKE C. | Expérience générale
Excellent Service!!! After reserving the storage unit online, the process at the office took less than 10 minutes. Very courteous staff and super helpful.CARL C. | Premières impressions
Very helpful, was quick in and out with our travel trailer.SARA A. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!