Le client n'a pas laissé de commentaire.Jamie M.
Customer Reviews for BTA Self Storage Terrell
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Terrell, TX 75160
(3 miles north of wal-mart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I found this storage place as a great place to store my boat. I signed the contract the next day and was hoping to have my boat there the next day, but I told the manager that many times I come in late at night from the lake and I needed 24-7 access. They wanted to charge me 15,00 $ extra for that which doesn't cost them a red cent. I told them I was not paying 180,00 $ a year more and they would not budge, so I told them to cancel my contract. Very disappointing and bad customer service. I'm surprised they didn't have a fee for my vehicle being black.Gregory L. | Expérience générale
U-Haul's mobile check-out process is a disaster. I will never use it again unless U-Haul substantially updates it so that it works properly. My move was delayed 45 minutes because the website didn't function as advertised or intended. It took 20 minutes to get a customer service representative on the phone, who then had to modify my reservation several times to get the steps I needed to appear, and U-Haul also never warned me that I'd need a friend on-call to verify my identity, which naturally turned out to be problematic. Not once did the customer service rep apologize for my experience. I will use BTA storage again -- they're excellent -- but I will never use U-Haul again.Jacob W.
Le client n'a pas laissé de commentaire.Karine G.
Exceptional customer service!!!! Very welcoming atmosphere and facility/property very clean and well kept.yolanda P.
Le client n'a pas laissé de commentaire.Tommy P. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Expérience générale
Le client n'a pas laissé de commentaire.Lekishia B. | Expérience générale
It was a good experience during a stressful time. Every staff person was extremely nice and helpful bSheree D. | Expérience générale
Le client n'a pas laissé de commentaire.JEREMY P.
Had no problems, very friendly serviceBruce B. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M.
Rental truck was parked in area with huge puddles surrounding it entirely. Lock was extremely difficult to open and provided pictures of lock were inaccurate.Angelica B.
Le client n'a pas laissé de commentaire.Bryan M.
I will use the facilities again. The staff was helpful and diligent. Very friendly as well.Martin F. | Expérience générale
Good experience with facility and staff. Will return I'm sure in the future.DANIEL T. | Expérience générale
Very good experience for checkin, access, and checkout.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon R.
Le client n'a pas laissé de commentaire.NOEL S.
Le client n'a pas laissé de commentaire.Thomas M. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE ANTIONE N.
Uhaul and/or BTA Storage can reimburse me for having a tow truck pull your truck out of the ditch on the BTA Storage property.PAUL W.
I had my belongings there over 6 yrs and seemed safe and secure. I didn't know what to expect when I opened the door for the first time after 6 years but I didn't expect it to stay perfect either. Everything got kinda dusty and dirty but what can you expect, the units are outside...but it all stayed dry as far as I can tell which is all I cared about. Very nice people. Only thing I wished is that there was trash cans or dumpster available so I could have thrown some stuff away and more lights would be good but overall it's a great place...secure...many cameras...wide aisles with plenty of room for the biggest U-Haul trucks to get around and staff was great... highly recommend and would use again!WILLIAM H. | Expérience générale
Quick, easy, and works great! I'll be getting all of my future U-Haul equipment from BTA Self Storage.MATTHEW C.
Excellent friendly service and pleasant experienceWILLIAM M.
Great staff and Angela is the best! Best customer service from her I have had in a while.Stephen M. | Expérience générale
Le client n'a pas laissé de commentaire.Donnie C. | Expérience générale
I rented 2 parking spots for my trucking business to store my trucks every day after the drivers finished running. We are in the gravel and sand business, so we needed a place to park every night and all weekend. This facility is perfect for this! However, if you are a small business and are forced to do your own maintenance and repair, they do not allow this type of work to be done on their lot. The facility is well lit up front where the buildings are but toward the back where trucks park the lighting is practically non-existent. Security was great with the entrance gate being code access and we paid for the 24/7 access due to our operating hours so this was a huge benefit for us and the way that we operate. Location is great and the office staff that I dealt with were EXCELLENT!! I would recommend this facility to anyone and everyone, I would just encourage people to make a plan for maintenance, cleaning, and repair of your rigs if for whatever reason you do that yourself.Stephen T. | Expérience générale
Le client n'a pas laissé de commentaire.Brian B. | Expérience générale
The Terrell location was amazing. The office personnel was very kind and extremely helpful.Crystale K. | Expérience générale
All of the ladies that I came in contact with where very helpful and friendly. Would recommend your storage facility again. Thank you Jack MckinnessJames M. | Expérience générale
I was not told that I would have to return the truck to the same location and I left it at another and am been charged hundreds of dollar and cant get anyone to help I am willing to go pick upcand transfer to the other locationChristian F.
A bathroom available at the big open parking area is needed.Michael L. | Expérience générale
This location was clean and easy to access for the two years we had a unit here. Would definitely recommend.Jordan C. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER H.
Le client n'a pas laissé de commentaire.Dean R. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel H. | Expérience générale
Le client n'a pas laissé de commentaire.CANDACE S.
Way out of way to drop it off it off here. The lady was very helpful.John J.
Le client n'a pas laissé de commentaire.MARK L. | Expérience générale
Do you location and staff was great!Patrick B. | Expérience générale
Always appreciate Angela! She is great to work with.Christopher W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.richard M.
such a great experienceJohn Q.
Up date the straps on the 2 wheels auto dolly, they needed some maintance!! Would not use it until maintance preformed!!!billie H.
Le client n'a pas laissé de commentaire.Brandon W.
I loved the on-line check-in and the photo's of the truck and dash board. Fabulous idea! It made things much more streamline.Kevin N.
Quick check out. Helped me change my internet reservation to change my drop off location without a hassle. Allotted me a few extra miles for the change as well.Steven N.
Good vehicle and excellent service from AngelaGavin R.
Le client n'a pas laissé de commentaire.Elijah J.
Le client n'a pas laissé de commentaire.FRANCISCO P.
Le client n'a pas laissé de commentaire.Corky C.
Le client n'a pas laissé de commentaire.TAELUR M.
Nice polite and professional. Equipment in good working condition. seamless transaction. My only turnoff is probably corp guidelines "not allowing customers inside store bcs of COVID. standing outside a locked door waiting to be seen. Getting real old for fear hysteria for a flu type bug and a turnoff for this customer.Anthony Z.
After I made my reservation confirmation everything looked like it was ready for a 7 AM pick up on Monday, May 25. I knew it was gonna be memorial day, but everything said I could do this online with my mobile phone so I didn't think it to be any kind of a problem. Until I got to the store at 7 AM Monday morning May 25 and discovered that they wouldn't open until 9 AM. That was frustrating!Paul S.
Le client n'a pas laissé de commentaire.Stephenie G.
Le client n'a pas laissé de commentaire.MIKE H.
Le client n'a pas laissé de commentaire.Douglas C.
It was great! Thank you!Debbie F.
Le client n'a pas laissé de commentaire.Tonya D.
Everything was spot on.Jesse W.
Great people very easy to deal with.Drew B.
Nothing, great experience. Excellent representative.Joseph M.
The online application fails to see the location every time I have tried to check in the equipmentBarbara B.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Samuel M.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Melisa R.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Brandie W.
The person who helped us was very knowledgeable. He helped us with the closest and easiest place to get gas, too.James C.
Le client n'a pas laissé de commentaire.Waylon J.
My rental and return went smoothly as expected. Thank you Mike for your service and professionalism.William B.
Le client n'a pas laissé de commentaire.melisa R.
I was well received on my pick-up day and returned the equipment with no problems.BILL B.
Le client n'a pas laissé de commentaire.Odelia B.
Le client n'a pas laissé de commentaire.Charlotte R.
Le client n'a pas laissé de commentaire.MIKE H.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.RAY P.
Le client n'a pas laissé de commentaire.Jackie S.
Photos to view and inspect trailer could never download either on my device or the associates' device. So maybe have another way to approve as this added some extra time to pick up unit.Steven C.
Le client n'a pas laissé de commentaire.Michael G.
AFTER HOURS DROP OFF AREA FOR SMALLER EQUIPMENT THAT CANNOT BE LOCKED WITH A KEYScott B.
Very easy and painless. Highly recommend, rented 15 ft truck, very clean and easy to maneuver.Don S.
Le client n'a pas laissé de commentaire.WILDRED M.
Le client n'a pas laissé de commentaire.Michael M.
We do move clean items, so it is important that the equipment be very clean.Perry H.
I've always had pleasant resultsLucy H.
Le client n'a pas laissé de commentaire.dustin S.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Shandel B.
Le client n'a pas laissé de commentaire.Alex M.
Le client n'a pas laissé de commentaire.david S.
None at this timeWalter L.
Le client n'a pas laissé de commentaire.Patricia B.
everything was professionally done.The salesman explained everything to me and was professional about it.Thank if i have to use yall again I will.Paul D.
Le client n'a pas laissé de commentaire.Shawn K.
I have used this location for many years when I needed to rent equipment. It is not the closest to my home but they always treat you very well. They also act like they want you to come back again.WALTER' L.
Le client n'a pas laissé de commentaire.jerry S.
Trey McWhirter was professional, caring and knowledgeable. What an excellent experience! GratefulBart K.
Le client n'a pas laissé de commentaire.patrick H.
Le client n'a pas laissé de commentaire.Frank G.
Put jacks on 6x12 trailers to make it easier to take off the hitch.JAMES M.
Le client n'a pas laissé de commentaire.Roy M.
Great experience. No suggestions except to keep doing what you're doing.Patricia S.
Le client n'a pas laissé de commentaire.Julia P.
Le client n'a pas laissé de commentaire.STEpHEN L.
No gas station near drop off had to put more miles on itGaylon S.
Manager was on the phone and continued to stay on the phone for 15 mins. Then when I returned the truck I was late by 2 hours and had to pay for an additional day. The manager was an asshole stating he had a reservation on the truck and preferred I didn't take the truck even if I was paying an additional day. So I left paying for a full day without the use of the truck. Worse experience of my life and I'm rent from another company before going back to uhaul. I especially that location! What will uhaul do to fix this situation? I will wait to see how Uhaul values their customers. Sincerely, Jeana Reid Delawder / Tina Chancey 469 474 4315Tina C.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.william C.
Nothing. Great service!Bryan W.
Le client n'a pas laissé de commentaire.Andrea C.
Le client n'a pas laissé de commentaire.brandi M.
Le client n'a pas laissé de commentaire.Damir N.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.KIMBERLY B.
Truck was clean but it kept jumping like it had a miss in it. Didn't run right. Would had changed trucks but I got to the place too late because of work. They need to be test drove after soo many rentals. The people were great & helpful. They need to have a dumpster on site. Couldn't properly clean the truck after unloading at storage.Kelly B.
Le client n'a pas laissé de commentaire.Caleb J.
So far it has been good.TARA M. | Premières impressions
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