BTA Self Storage Terrell
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

Way out of way to drop it off it off here. The lady was very helpful.

Évaluation :

5

Do you location and staff was great!

Évaluation :

5

Always appreciate Angela! She is great to work with.

Évaluation :

5

such a great experience

Évaluation :

5

Up date the straps on the 2 wheels auto dolly, they needed some maintance!! Would not use it until maintance preformed!!!

Évaluation :

5

I loved the on-line check-in and the photo's of the truck and dash board. Fabulous idea! It made things much more streamline.

Évaluation :

5

Quick check out. Helped me change my internet reservation to change my drop off location without a hassle. Allotted me a few extra miles for the change as well.

Évaluation :

5

Good vehicle and excellent service from Angela

Évaluation :

4

Nice polite and professional. Equipment in good working condition. seamless transaction. My only turnoff is probably corp guidelines "not allowing customers inside store bcs of COVID. standing outside a locked door waiting to be seen. Getting real old for fear hysteria for a flu type bug and a turnoff for this customer.

Évaluation :

2

After I made my reservation confirmation everything looked like it was ready for a 7 AM pick up on Monday, May 25. I knew it was gonna be memorial day, but everything said I could do this online with my mobile phone so I didn't think it to be any kind of a problem. Until I got to the store at 7 AM Monday morning May 25 and discovered that they wouldn't open until 9 AM. That was frustrating!

Évaluation :

5

It was great! Thank you!

Évaluation :

5

Everything was spot on.

Évaluation :

5

Great people very easy to deal with.

Évaluation :

5

Nothing, great experience. Excellent representative.

Évaluation :

4

The online application fails to see the location every time I have tried to check in the equipment

Évaluation :

5

The person who helped us was very knowledgeable. He helped us with the closest and easiest place to get gas, too.

Évaluation :

5

My rental and return went smoothly as expected. Thank you Mike for your service and professionalism.

Évaluation :

5

I was well received on my pick-up day and returned the equipment with no problems.

Évaluation :

2

The gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?

Évaluation :

5

Photos to view and inspect trailer could never download either on my device or the associates' device. So maybe have another way to approve as this added some extra time to pick up unit.

Évaluation :

5

AFTER HOURS DROP OFF AREA FOR SMALLER EQUIPMENT THAT CANNOT BE LOCKED WITH A KEY

Évaluation :

5

Very easy and painless. Highly recommend, rented 15 ft truck, very clean and easy to maneuver.

Évaluation :

5

Very nice and secure facility!

Évaluation :

5

The guy that's working in the office now he is very well concerned about the customers. He is more than accommodating to the customers he wants the customers to be well satisfied he is always suppor

Évaluation :

3

I never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.

Évaluation :

5

Great experience! Over a year and a half with them

Évaluation :

5

Thay was Friendly and very helpful when I had Questions.

Évaluation :

4

We do move clean items, so it is important that the equipment be very clean.

Évaluation :

5

I've always had pleasant results

Évaluation :

5

I would move my things again there if I needed to. Thank You, Barb Esslinger

Évaluation :

5

This is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.

Évaluation :

5

Great place.

Évaluation :

5

None at this time

Évaluation :

5

everything was professionally done.The salesman explained everything to me and was professional about it.Thank if i have to use yall again I will.

Évaluation :

5

I have used this location for many years when I needed to rent equipment. It is not the closest to my home but they always treat you very well. They also act like they want you to come back again.

Évaluation :

5

Trey McWhirter was professional, caring and knowledgeable. What an excellent experience! Grateful

Évaluation :

5

Put jacks on 6x12 trailers to make it easier to take off the hitch.

Évaluation :

5

Great experience. No suggestions except to keep doing what you're doing.

Évaluation :

3

Great customer service very helpful and attentive

Évaluation :

2

No gas station near drop off had to put more miles on it

Évaluation :

2

Manager was on the phone and continued to stay on the phone for 15 mins. Then when I returned the truck I was late by 2 hours and had to pay for an additional day. The manager was an asshole stating he had a reservation on the truck and preferred I didn't take the truck even if I was paying an additional day. So I left paying for a full day without the use of the truck. Worse experience of my life and I'm rent from another company before going back to uhaul. I especially that location! What will uhaul do to fix this situation? I will wait to see how Uhaul values their customers. Sincerely, Jeana Reid Delawder / Tina Chancey 469 474 4315

Évaluation :

5

Nothing. Great service!

Évaluation :

2

There is alot of misinfo on the website.

Évaluation :

4

Truck was clean but it kept jumping like it had a miss in it. Didn't run right. Would had changed trucks but I got to the place too late because of work. They need to be test drove after soo many rentals. The people were great & helpful. They need to have a dumpster on site. Couldn't properly clean the truck after unloading at storage.

Évaluation :

5

Glad this place was available. The online and pickup is not something I will ever do again as it made me late. The storage place in Terrell was the original location.

Évaluation :

2

Don't know much about this location because when we got there to pick up our 26 ft truck that we had reserved for over a week it has just been rented to someone else. The man at the counter was very nice and apologetic and so was the representative I talked to on the phone. We had to get a smaller truck farther away, which increased out mileage fees. They did, however, offer us a separate 50 $credit. From what I understand this is typical practice for UHaul, so I will think twice before ever renting from them again.

Évaluation :

5

Great people I paid for this truck then picked it up much later.

Évaluation :

3

Evidence of rodents.... rats. I will be moving very soon.

Évaluation :

3

They did not have the correct ball size available for customers to use with the trailers. We had to go buy one specific for the trailer to use.

Évaluation :

5

Keep up the the good work y'all do to keep customers like me happy

Évaluation :

5

Genuinely kind, knowledgeable management, true stress savers. I'm beyond greatful for their service, thanks.

Évaluation :

2

Office should be open at the correct time. I had a ,9am reservation and the girl showed up at about 9:10. Then she was more concerned with the gossip at work and spraying herself with nasty perfume. Then the next day when I called to extend my rental another day, nobody answered the phone.