Customer Reviews for Budget Mini Storage E Long Mesa
(Concessionnaire U-Haul dans le voisinage)

182 évaluations

8500 E Long Mesa Dr   Prescott Valley, AZ 86314

(928) 772-5942

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(928) 772-5942

8500 E Long Mesa Dr
Prescott Valley, AZ 86314

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/26/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

No one at this site no one answered the phone left message no one returned call I got a woman on the phone who helped save the day. I wish I could remember her name. She was wonderful.

RICHARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Not a fan of Uhaul picking the place that the customer returns the vehicle. I was offered 3 locations that would have been at least an hour drive for me one way. Sure that makes it convenient for Uhaul but not the customer. I finally got a location 20 minutes from us. Have your own employees relocate trucks.

PERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goran P. 
Évaluation :
5

Excellent service à la clientèle. Pleasure to do business with.

Jason H. 
Évaluation :
2

Lights were falling off the car dolly and we told him and he said it would be fine. Lights did fall off the trailer and trying to contact someone from UHaul is almost impossible.

PAMELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin M. 
Évaluation :
4

The price quoted was 159 $- however the bill came to over 181 $+ which he said was tax. I don't mind paying tax but we all know tax is not 14 to 15 %. I asked what the fees were (once on the phone and once in person) and was told tax - so really don't think the guy was too up front. Also was told that Uhaul would call me within an hour once they located a trailer - no one called for two hours - I checked back and then was told that they had a trailer available. Not a bad experience but could have been better.

SHAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
1

Had to call a number on a window at a closed front office at a storage place. Of course the number rang busy for 20 minutes until someone finally answered, then took 15 minutes for employee to drive over from another rental yard to do the paperwork.

Frank J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIEM O. 
Évaluation :
4

truck needed new windsheild wipers

DEBRA L. 
Évaluation :
5

Customer service at both locations was great.

SHANE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
4

The cost of renting a 6x12 trailer was exorbitant. You are price gouging the public.

Harold B. 
Évaluation :
5

Attended friendly and helpful

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jann K. 
Évaluation :
5

The local manager of the U-Haul rental sight went above and beyond normal service by helping me to secure my rental when I was having difficulty with the mobile app pickup. It was 8:00pm and the facility was closed, but he noticed my struggles with the app and came outside and checked me in over his office computer.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
5

It was a very pleasant experience.. the owner and his employee Baxton were both patient and very helpful.. returning the truck was simple.. I would recommend renting your next uhaul from them..

Norma J. 
Évaluation :
5

Build a website that actually works or stop telling people to use it.

kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W. 
Évaluation :
3

The van worked well with no problems. Though the interior appeared to have been vacuumed, the rest of it clearly had not been wiped down at all. The interior of the windshield hasn't been cleaned and was actually dangerous when driving in sun glare. The location attendant was very nice and helpful, especially when checking the van back in and the Uhaul app wouldn't work.

Daniel D. 
Évaluation :
4

Excellent overall experience with this rental....Thanks!

James L. 
Évaluation :
4

Confirm that the towing equipment is good to go before completing a rental. My truck did not have the required hardware and only found out after I was charged for the rental.

Francisco G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Y. 
Évaluation :
5

I dropped the truck off after it was closed, so there's not much to say other than that it was convenient to be able to do that.

Stephen W. 
Évaluation :
5

Everything was great..

Christy C. 
Évaluation :
3

Attendant was not aware that I was dropping off the trailer. Probably not her fault as the drop off location changed three times. It seems odd that you charge when someone drops off at different location, but you don't seem to have a problem changing the drop off on the customer, which is a major inconvenience. Especially when it is last minute.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry A. 
Évaluation :
5

Excellent personal, when Robert could not full fill my request,he found what I needed at another location near by. Annie was just as pleasant and professional. Return was easy a d pleasant. Merci

Michael S. 
Évaluation :
4

We could not get the uhaul promised to us only 2 miles away and had to drive an hour to the closest location for a smaller trk that we had to use to make 2 moving trips that would have only taken one trip with larger truck.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
5

Keep up the good work, and never forget how stressful a move can be for someone renting their truck. For us it was such a relief to get a clean reliable truck, one less worry.

Gerald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

My experience was perfect in every regard...!! Thx

DAN D. 
Évaluation :
5

I have already recommended our dear friend who will rent a truck in a few weeks. Thanks so much for everything.

Susan O. 
Évaluation :
3

Location was fine,just took 35minutes to do the paperwork and I had been in th eday before to confirm all was good wit the booking.The guy was helpfull but I 'cant understand how it wasn't a straight forward pickup.It wasn't a great experience from the online booking all the way through to the drop off location and phone calls and being put on hold etc.Painful would best describe the rental process. Thanks Paul Hardy

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Ed at Budget storage was awesome to work with. He went out if his way to help us

Chris L. 
Évaluation :
5

Ed is great to work with

rob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy J W. 
Évaluation :
5

Very friendly staff.

ruth R. 
Évaluation :
4

Employees were very friendly. Office parking lot well maintained. The only thing was the customer parking. I dont think there was enough. But that hust me or didnt see the whole parking lot.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE A. 
Évaluation :
5

Maggie is awesome! Her assistance and customer service is one of the very best I have EVER experienced!! Would highly recommend.

jill T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVERA C. 
Évaluation :
5

Very helpful staff. The woman that rented the truck to us went above and beyond to help us.

VICTORIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORNA P. 
Évaluation :
2

This was the location for drop off on our paperwork, but we were told it was NOT a drop off place ( it is actually a storage facility). Since the address was on our docs, she accepted the truck, but wasn't happy about it.

Edward M. 
Évaluation :
5

I wanted to rent at a facility closer to my home. I was able to do that online. The day before the move, I received an email telling me to go to the above location. It was way out of the way and uhaul only gave me 133 miles thinking that was all I needed from original location to new location but because I was transfered to above location I went over mileage because it was further away. If you do this sort of thing in the future, I suggest you round up and add an additional 50 miles.

MARY L. 
Évaluation :
5

The truck was in good condition. The manager was very helpfull.

DOUGLAS J. 
Évaluation :
5

Very good experience. Very helpful with everything.

RICHARD J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

Be clear about commitments of trucks and equipment. This cost us much time and trouble.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Thank you soooo much during this difficult move!

Beth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL H. 
Évaluation :
5

Great customer service. Will be using again.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Y. 
Évaluation :
4

Very dark and hard to see.

Deanna H. 
Évaluation :
5

I have used this location several times and always had good service. However I was concerned that truck wouldn't arrive as it was not at location when went to reserve it. Manager said he could have it ready by date ordered. The manager promised me he would take care of it... AND that he did! He personally called me and delivered the truck to me at the time promised!!!! Very impressed with the service this location provides!!! I can only give high remarks for the service and dependability this staff does to accommodate all their patrons. Brendan you are the best!!!!!

NORMAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY V. 
Évaluation :
4

Let them know that you close for an hour for lunch.

Brad L. 
Évaluation :
5

Brandon was great I will be back the next time I need a box van

Shelby N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISTREF S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Dealt with a very nice young man by the name of Brandon,knowledgeable polite, and extremely helpful.

REX K. 
Évaluation :
5

We've always used U-Haul when we needed and as before, were well pleased in the service and equipment. Your Agent, Brandon Bollinger, was very helpful, professional and was a pleasure to associate with. Merci.

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
2

Make sure if someone is renting a cargo trailer there are all the metal tie down rings

BRANDY L. 
Évaluation :
5

Excellent place to rent. Good service all around.

william J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFANI L. 
Évaluation :
5

Incredible customer service! Professional, affordable and friendly. Will definitely recommend to my fellow realtors

Christopher K. 
Évaluation :
5

Rien

JUDI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Connie R. 
Évaluation :
5

Nice doing business with this U Haul location.

Richard L. 
Évaluation :
4

Brandon was very helpful, I rent here again

STEPHEN W. 
Évaluation :
5

Very helpful, polite and quick service

WILLIAM J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

My only complaint would be regarding miscommunication between stores. I'm told to do one thing and then told another when dropping off equipment. 3 days later they still think equipment hasn't been returned when it has been. It's been a frustrating experience this time around.

CRAIG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
5

The young man in the office was excellent. He is an asset to your company.

BILLIE M. 
Non les évaluations ont été soumises pour cet établissement.

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