Customer Reviews for Budget Rent A Space Inc
(U-Haul Neighborhood Dealer)

788 évaluations

3300 River Rd N   Keizer, OR 97303

(503) 390-5045

Heures d'ouverture de l'établissement

  • Lundi :
    9h30 am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Mardi au vendredi :
    9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(503) 390-5045

3300 River Rd N
Keizer, OR 97303

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    9h30 am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Mardi au vendredi :
    9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Christy is Great!

Michael M. 
Évaluation :
5

Always great customer service!

THE P. 
Évaluation :
5

Great and helpful service. Delivered clean well maintained truck. Great experience overall.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald E. 
Évaluation :
5

Very kind, knowledgeable and professional!

kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duane G. 
Évaluation :
5

Everything was great. Keep up the good work. Merci.

LAURENCE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
3

It had a lot of mileage on it and it creaked and grond as it went down the highway because of it's age and 78000. miles.

Jim C. 
Évaluation :
5

Be open on Saturdays

LEA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne B. 
Évaluation :
1

The store wasn't open no one to help had to call customer service twice. More charges added to bill then what expected. Moving in August and will NOT be using them again!

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allysa R. 
Évaluation :
5

Christie is wonderful. This is the only rental space I would recommend.

Robin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
3

Remote pick up is ridiculous. Reservation was not ready for pick up. Had to call the 800 number to have the reservation completed. Was initially charged for hand truck, appliance dolly and furniture pads. There was no way to delete these in the online form. Was able to get these taken off at return of van. Attendant at the location seemed annoyed when asked for assistance. Advised me to just do it on line.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avamere C. 
Évaluation :
4

The location was good. But I had a terrible experience with the app it took me over an hour to return the truck It would not let me go past the first part. I tried calling u hal but was on hold for a hour when the finally answer the lady was very helpful and was ready to go within a few minutes. Please fix your app moving is stressful as it is spending over an hour trying to just return the truck is not cool.

Ramiro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Always great service at this location.

THE P. 
Évaluation :
3

Got a call the night before saying they didn't have the truck we reserved and would have to pay for a larger truck . Was not happy !!! Very unprofessional and won't recommend uHaul !!

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

God Bless America!!

Timothy H. 
Évaluation :
5

Friendly staff that goes above and beyond to help their customers

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene M. 
Évaluation :
5

Everything was perfect

Ethan C. 
Évaluation :
5

The person who help me was very nice and knowledgeable. I would recommend this location to everyone.

david R. 
Évaluation :
5

Excellent service. Friendly and helpful. Merci.

Kimberly B. 
Évaluation :
1

Open a CAF on this location and look into the shady dealings. This person changed my drop off location without my knowing to a random city hundreds of miles from where I originally scheduled the drop. Costing me money for your mistake.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Went above and beyond to ensure a good experience. Merci.

jocelyn L. 
Évaluation :
1

The dolly wasn't there. The app didn't work right. And you charged me $20 because I forgot to sweep the truck out after, which probably took all of 5 minutes for a minimum wage UHaul employee to finish

MICHAEL M. 
Évaluation :
5

Always excellent customer service at this location.

THE P. 
Évaluation :
5

U-Haul app is glitching, could not return the truck via app. I had perfect connection on my phone.

Vladimir D. 
Évaluation :
5

Absolutely nothing. You were very good in your info to me. Everything went well. Thank you again. Judy Glore

judi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene C. 
Évaluation :
5

The customer service was exceptional! I was in and out of the office several times before my move to purchase supplies. Easily exchanged boxes when I decided I wanted smaller boxes. Truck ran well, no problems.

tamera S. 
Évaluation :
5

24/7 access was easy and efficient. I appreciate it.

Curtis W. 
Évaluation :
5

The bumper was rubbing on the tire when turning someone should fix it.

Brady L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hemere M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

This office was great. Staff was very helpful. I would recommend this location.

Shalin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Rien

ruby H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent service à la clientèle.

Paula J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
1

I pulled in to return my rental and the car shop next door had taken up all parking stalls. Another person that returned rental before me parked 15 feet from the curb. So I had to wedge truck in where I could. Not owners fault, but this is about the experience. Just very frustrating.

Jesse P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Christy is The Best! As Always She is Very Professional & Friendly In All Ways! Very Recommended!

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
5

Friendly staff and great equipment. Thanks

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eamon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA MARGARET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
2

No space to leave the equipment

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip A. 
Évaluation :
4

Employee was helpful & very knowledgeable.

Stephen T. 
Évaluation :
3

Truck was old and no in the best condition. Transmission was odd. Worker seemed rushed. Not a fan of the checkout system to just drop off truck and they check in when you are gone.

kelly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl W. 
Évaluation :
5

Amazing customer service !

Melony W. 
Évaluation :
5

Everything was super smooth.

Janet H. 
Évaluation :
1

App is absolutely the worst I have ever used. It took 45min to pick up and two calls to customer service. The first rep offered no assistance rather suggested going to a secondary location. Second rep was helpful. Check out/drop off did not work on the app. Overall a terrible, time wasting and unnecessarily stressful experience!

Bill T. 
Évaluation :
5

We had a very good experience!

Linda M. 
Évaluation :
5

The technical stuff Is a little frustrating for us old guys but the fact that I dropped it off after hours and they checked it back in when they opened is satisfying for me

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charolette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd B. 
Évaluation :
3

clean the vehicles inside and out between customers, and insure fluids are full. The pickup was dirty inside and out, and the windshield washer fluid was non-existent. Oil was marginal and dark.

Roger P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel S. 
Évaluation :
1

Over priced. Price gouging. trucks are dirty. Couldn't even see out of the front windshield or side mirrors

Wesley M. 
Évaluation :
5

The customer service was very professional and helpful. The only thing that would of made it better was when I arrived in keizer after a long trip half way across America, I needed to keep trailer an additional day. When I rented it I ask if that option would be available in case my trip had any delays, the salesman assured me it would . But when I let the person at drop off site know I would need an extra day, it was denied and I was told it had already been reserved. My trip was very challenging and without any rest I had to go the day I arrived in to town to empty out the trailer in a couple of hours. I felt very let down putting me in a difficult situation. Absolutely exhausting. So I think if uhaul does not reserve an already rented equipment would greatly help the customer. Or if customer does need another day it should be a priority over a reservation. Or customer service rep. should let customer know the reservation of another will override their own need of additional time.

SANDRA LEE J. 
Évaluation :
1

After renting the truck it took hours before we could use the truck someone had put a lock on the roll up door and no one seemed to know the code for the lock it took 2 hrs before someone came to help us. I even asked if we could get another truck but nobody seemed to care. I was told by the u-haul place that they would give me a $50 credit still have not seen it.

Karen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ANTHONY L. 
Évaluation :
5

I can't see any improvement because you provided excellent service.

Peggy C. 
Évaluation :
1

The equipment was absolutely great no complaints whatsoever the place I rented it from which is in Keizer Oregon was absolutely unprofessional and rude I was to return my truck at 2:30 in the morning at that location and could not find the Dropbox for my key so I took it home and returned it the next morning the lady at the storage unit called and accused me of not taking the vehicle back when I tried to explain to her where it was parked she called me a liar so I left work 2 Double Check and it was sitting right where I said it was so I called her back and she tried to backpedal when I told her that I had dropped the key in the Dropbox that morning again she called me a liar I asked her to go look in the box right now and she said no she's already did and it wasn't there eventually she got up and looked and seeing indeed it was there but not once did she apologize completely rude and short with me I rented a U-Haul last month with no issues whatsoever at a different location and plans rent one every month from here on but to be treated the way she did and costing me part of a day's wages because she didn't go out and look in my opinion is uncalled for 100 % I normally wouldn't write a report but someone needs to document how rude that lady was when we as a community are having enough troubles with the loss of many jobs and and the stress of not knowing if you can feed your family that week you would think someone like her who represents you all at U-haul would have a little compassion or at least not come right out and call a customer a liar when all she has to do is get up and walk outside of her building to look

CHARLES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

taylor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE JOSE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
3

The online system needs work! I was unable to check in on my phone either time even after checking the location services & restarting my phone. I had to use someone else's phone to get the truck picked up and when I took the truck back, my friend's phone couldn't get the app to work after trying the same “tricks” the employee told us to try. Also, in order to get pictures of the outter sides of the truck after use, customers need a well-lit area at the location where they can take those pictures without other uhauls or vehicles parked within a few feet of the truck.

renea B. 
Non les évaluations ont été soumises pour cet établissement.

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