At the time I picked up the truck, no one was there to help me. I was supposed to do everything online, but no one told me that, and the phone representative typed my name wrong so I couldn't get into the website. I was stuck there for an hour waiting on hold to talk to someone on the phone. I tried 10 times to chat live with someone but they were not able to help. Overall the customer service was HORRIBLE, although I have to say the one person who helped me get access to the truck (after being on hold for an hour) was excellent.Carie T.
Customer Reviews for Budget Self Storage
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Springfield, VA 22150
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off refused to take my rental; said they didn't have room for one ways. Tried to send me to another place 5 miles away. I insisted he call them first; found out they were full as well. I was told to go to Springfield Va, then, which was 10+ miles away and cost me another hour plus at that time of day. I expect when I am given a drop off location that that is final. Pick-ups and drop-offs with UHaul have become an unknown and makes renting a crap shoot.Charles R.
This is a terrible location with incredibly bad customer service and should not be affiliated with U-Haul at all. Additionally, I had to take a vehicle 3 times the size that I needed and was told to bring it back by 8am the next morning and then was charged 2 rental periods. Unacceptable.Micelle E.
Park vans near light of going to be picked up after dark.Drew C.
Streamline the mobile check in processChristopher K.
Le client n'a pas laissé de commentaire.Edwin C.
Le client n'a pas laissé de commentaire.Wendy B.
Le client n'a pas laissé de commentaire.Conroy W.
I've already sent in a message when I dropped off the Uhaul but would like to reiterate that I disappointed for the following reasons: 1. I was charged extra for the insurance. 2. There was no dolly in the truck I received, though I paid for one. This was noted in the system after we called that morning about this. We did not go to another Uhaul location along the way as the person recommended because we didn't want to get charged extra miles. 3. I was charged over 8 $for additional mileage when I took a direct route to go to my apartment and only went out of my way to stop for gas which I HAD TO GET BECAUSE THE TANK WAS EMPTY WHEN I PICKED THE TRUCK UP. I took it back to what the Uhaul site stated was the closest location when I booked (though there were 3 Uhauls within less than 2 miles). 4. I left the truck with 3/4 of a tank, and never received any sort of compensation on that end. To rectify these issues, I'd like to receive compensation for the following: 1. Extra insurance charge + additional miles -16,20 $ - bank statement of charge below 2. Dolly charge -10 $ - see attached for confirmation that I'd requested a dolly that was not in the truck. 3. Gas reimbursement for 5/8 of a tank of gas (returned the truck at 7/8 of a tank after receiving it at 1/4 of a tank) ; we paid roughly 45 $for the 3/4 of the tank we filled, meaning that the cost per tank would be 60 $. 60 $X 5/8 = 37,50 $. 16,20 $ + 10 $+ 37,50 $ = 63,70 $ I'd expect to be reimbursed. Someone reached out to me and said they'd â€œreleased the mileage charges from his end and someone should be reaching out to meâ€...nobody ever did. I didn't see the charges refunded but, as you could imagine, moving and changing jobs doesn't exactly allow for tons of extra time to be waiting around staring at one's virtual bank account like a person waiting to get a text from that special someone they just met. I was disappointed that this happened in the first place - not only get overcharged but also spending extra hours of my life because I was left dolly-less - but FREAKING TICKED when nobody had the decency to email or call stating that they've rectified this issue. Do you get paid extra by hitting delete to such emails? Do these emails get sent to monkeys as some sort of lab experiment to see if monkeys can master the art of scamming people? Do you know who really killed Tupac? (The last one is just genuine curiosity.) Regardless of the answer to any of the aforementioned questions, I'd really appreciate someone responding to me on the actual question I have - will I, or did I ever get refunded for the fraudulent charges previously mentioned?Kelly C.
Due to the landscape company in the parking lot, picking up the truck was difficultRyan P.
The vehicle was extremely filthy in the rear cargo hold of the 9' Cargo Van. The driving cabin was a bit dirty, but it was not as bad.Wilson G.
The cargo van was newish and drive well. However the people who rented the truck for me must've been hauling manure for fertilizer. The cargo van had the worst smell. I was a very uncomfortable drive.Daniel W.
ChargeS for things that were discussedEllen W.
Let people know ahead of time to download the app and to create an account ahead of actually arriving at the pickup site. This would save time and expedite the process. Also on the app it would be nice to have a pop-up to remind customers to refill the truck to the level found to avoid additional chargesAnthony C.
Le client n'a pas laissé de commentaire.Will H.
Le client n'a pas laissé de commentaire.JAY M.
The return date was marked incorrectly as two days later than I returned the truck, and I was charged a 40 $late return fee. The truck was returned within 6 hours of picking it up! The attendant at the return location was rude and provided zero receipt of return. Clearly the return was handled incorrectly.Zachary V.
As I was walking up to drop off my vehicle, the employee locked the office and walked away. I put the key in the drop box 1 day (February 4th) ahead of my drop off date. My drop off was not acknowledged in the computer system until the next day. (And that the vehicle was dropped off on 2/5; not on 2/4 when I returned it.)Paige Alison B.
Everything was perfect. The receptionist is very polite, friendly and professional. He gave me important advices when I asked him for some.Yared A.
Le client n'a pas laissé de commentaire.Lee O.
Make it more clear that gas is required. You pay a lot by the mile so I assumed gas was free. Never saw it anywhere saying differently.Christopher J.
Le client n'a pas laissé de commentaire.Evgeny C.
I did pick up the cargo van 3/4 full but when I returned mistakly I filled up mean I return it full the guy told me no refund. This is not fare if I return less you charge me why don't you refund should be balance. Other than everything was OK. Mercigatu T.
Very Professional and helpful. Excellent knowledge and customer serviceGabriele S.
We first were confirmed to pick-up in Alexandria by text. We got there at the time we were told to and the location was closed. No one was there and we had no instructions of what to do. We had to call Uhaul and tell them the location they sent us to was closed. Then they made us drive another 20-minutes to a different location that was also closed. We called again and they sent us a text to do a pick-up without an agent there to help us. The process would not let us enter the correct mileage on the odometer so I had to take a picture to make sure I wasn't charged extra.Carrie C.
The vehicle that I reserved was not available when I arrived at my appointment time. I contacted customer service to make them aware and so I could receive the 50 $refund because the guaranteed vehicle was not available. I have not yet received the credit against the failure to have the equipment available.DENNIS R.
easy pick upEdgar M.
The only thing I can suggest is that I wanted a receipt right away. I was told that the return was submitted and I had to wait for it to be emailed to me. I would have preferred to have my final charge done right then and known exactly what the charge was and had my receipt before leaving.Heather K.
Great service at drop off. Very nice van. Good comfort features and ride. Low miles. Moving blankets and appliance dolly are of good quality. Both a great value.Eric J.
Le client n'a pas laissé de commentaire.Travis S.
Very friendly and accommodatingmatt W.
Le client n'a pas laissé de commentaire.Bernita O.
Very easy process and ito my surprise an mpeccably clean van.Eric F.
Le client n'a pas laissé de commentaire.Cali M.
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.Orlando P.
Le client n'a pas laissé de commentaire.Adria L.
Excellent customer service.SAHR P.
Le client n'a pas laissé de commentaire.wilhimena G.
Le client n'a pas laissé de commentaire.HANGYU T.
Le client n'a pas laissé de commentaire.JOANN D.
the gentleman that helped me went above and beyond to make my move easier. thank you so much dude.Tanim A.
This location deserves 5 star! Ahmad was very responsive and helpful. He provided different options and advised on best of them such as price and convenience. We rented a trailer from this location. Thank you! B.Bauyrzhan A.
This location is not good if you have a large truck or a towing a vehicle transport. Hard to get into. They were closed by the time I got there so I just guessed on where I was supposed to leave the truck and trailer. No signs posted or anything. I tried the online return option but the website crashed every time I tried to upload a picture so I had to call the 1-800 number. What should have taken 15 minutes turned into over an hour return. The rep on the phone made no attempt to make things right other than checking me in over the phone and I still had to pay a late return fee of 100 dollars. I will never use U-haul again.Ryan P.
I was surprised to have learned my pick up location was nowhere near my house. Which caused an unnecessary inconvenience to my move, already surrounded by stress. I attempted to call U-haul to address the problem and waited on hold endlessly. Once someone answered the phone the representative transferred me to a number with an old greeting which advised the department would be closed for Christmas and concluded by hanging up on me. I then called U-Haul back and was put on hold again. I finally gave up and the clerk at the pick location did his best to the remedy the situation. It was very unpleasant experience.Patrick A.
Le client n'a pas laissé de commentaire.Tyler F.
Your employee, Alex, was very PROFFESSIONAL, FRIENDLY, and OVERALL, A GREAT PERSON!!! He definitely made my rental experience ENJOYABLE. Lorenzo D Walker US Diplomatic CourierLorenzo W.
Gentleman accommodated me at the last minute with no reservation with a vehicle. I appreciate it a lotMARY S.
The 24-hour drop box was used for this return. I was unaware this location existed until the U-Haul representative mentioned it. Thank you to the U-Haul representatives who assisted me over the phone with this rental. You were a blessing from God!star M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.travis S.
Ninguno!!!! tienen un buen servicio al clienteRomel C.
Have someone Present during business hours as well as being able to communicate properly in English and take the time to take you to the vehicle.Dani K.
Keep the quality of the service. Thankshenry B.
Ariz is an asset to your company. He is concern on my trip from VA to FL with the car dolly towing my small SUV. He remind me to be very careful and keep my eyes on the road. Excellent service à la clientèle.Rene J.
They charged me 7 dollars extra for gas even though i filled it up to fullDani K.
Nobody was there to help out or hand me a contract and after I did the self pick up I realized the car was under a quarter of a tank full and even though I had to go through the trouble of filling it up they still charged me with a fill up fee. I filed an objection to that fee but I hope that this is not normally how you run your business.Sherief B.
A bit out of the way to get there. People were very nice.ralph C.
Le client n'a pas laissé de commentaire.Jeff M.
The guy who helped me was excellent..don't know his name.Chris G.
No improvment needed. Good customer service.stephen M.
Le client n'a pas laissé de commentaire.Katie H.
Pick up location manager told me a whole different story which I had to believe but your spokeswoman giving me hard time for discount stuffAdeel S.
it all worked out wellTammara Z.
I like this servicesRoger C.
I selected a different location and time for pick-up, and it was changed the day before my scheduled move. Further, the location was not clearly marked.Mallory R.
Excellent customer service ever! With u haul.muluneh T.
Excellent service à la clientèle. Me Arif did a great job in assisting my moving needs. Mercistephen M.
Le client n'a pas laissé de commentaire.Paul J.
Everything was great. Very friendly, clean trucks. Superb customer service. 5 ??????????luis M.
Le client n'a pas laissé de commentaire.Alfonso R.
The gentleman working there was wonderful.Sloane B.
Le client n'a pas laissé de commentaire.Manuel M.
Great check in personRichard H.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.James Y.
Le client n'a pas laissé de commentaire.Morey G.
Le client n'a pas laissé de commentaire.Lawrence L.
Customer service was great! Overall great experienceUndra G.
Excellent customer service, the process was quick and easy.yeftahe N.
Le client n'a pas laissé de commentaire.Samuel G.
The manager was very pleasant. I would definitely use this location again.Tamika J.
Le client n'a pas laissé de commentaire.Sentu Z.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.LELAND F.
Le client n'a pas laissé de commentaire.Dawn L.
Dropped off early in the morning. No contact with the people working there Hard to find amidst the other businessesMichael B.
Better signage for key pick up location. When picking up in the evening/when it's not light out it was hard to find. Also, when making a reservation, it would be nice if customer was informed at what time they could no longer pick up vehicle if arriving after initial pickup/reservation time.Mai-Ly R.
The facility was closededwin R.
Le client n'a pas laissé de commentaire.Almaz A.
Le client n'a pas laissé de commentaire.Robert L.
Made my military move very easy .KEVIN B.
The U-Haul representative was extremely helpful and patient. However, the U-Haul system was not working properly and it took me over an hour to check in. This is after both the time and location to pick up the van was changed at the last minute. I didn't get a drop off location near me when I signed in and when I tried to change my drop off location, none of the U-Haul customer service people helped me at all.Patricia M.
Le client n'a pas laissé de commentaire.Ed K.
Le client n'a pas laissé de commentaire.Travis M.
Le client n'a pas laissé de commentaire.Rayana D.
There was no one in the office. Sign said back at 1130 but that didn't happen. There was a maintenance man who helped me figure it out he was working on the trucks not the office personDorsey D.
You may consider hours that better suited toe average customer's work schedule. Service was excellent, but the excellence did require an employee to stay beyond posted hours.Hashmatullah B.
The original location did not have a truck set-up for self pickup, which meant we had to spend time talking to customer service and then travel to another site, very out of our way. This wasted a lot of planned moving time and put us behind schedule. Very disappointed in this service.Zachary B.
Cleanest truck and friendliest staff I've ever dealt with renting a moving truck (UHaul, Penske, or Budget). No Joke. Will always rent from here if possible going forward.Robert V.