Évaluations des clients Budget Store & Lock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Budget Store & Lock

Cote générale :

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Sisomfong L.
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The clerk was professional, but the location is in the back alley and hard to find. The equipment that I asked for was not available. Out of all places, the scheduler had me pick up the vehicle here. Poor decision on their part. I will be reluctant to have uhaul as a moving provider in the future.

Robbie S.
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Nothing as far as the location, cust service rep or equipment. The $1.39 on weekends is horrible, that I will tell you. $.89 during the week. REALLY!!!!!!

Brandy G.
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The best

Amanda H.
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I had never driven a box truck before but the truck was so easy to drive. I usually drive a van and I was afraid to drive anything bigger. This was as easy as driving my van. Amazing!

Suzanne S.
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Le client n'a pas laissé de commentaire.

Tiffany M.
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Le client n'a pas laissé de commentaire.

Brian N.
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The smell was horrible in the cab.

Robert M.
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Manager, S, was appropriately helpful. Capable. She apologized about the situation. Vehicle was dirty Smell of what S and I believe to be cat urine was extremely strong. Staff loading furniture noticed and wondered why I drove it. Only vehicle available. With windows open it still caused my eyes and throat to be irritated... Alcohol found in cab... Reported to S Reported to Uhaul for resolution

ALLEN D.
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Le client n'a pas laissé de commentaire.

JANNETTE V.
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Le client n'a pas laissé de commentaire.

Lou F.
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Le client n'a pas laissé de commentaire.

seleana M.
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Le client n'a pas laissé de commentaire.

SHAWN A.
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Kind of hard to find. Truck was pulled in to parking spot, would have been nice to have been backed in.

Stephen K.
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No keys in the box. Couldnt use the truck

TIMOTHY JAMES K.
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While I had reserved one dozen blanket/pads for moving, the location had none. Disappointing. Also, there was no reminder about checking the outside of the truck for liability purposes.

Michael N.
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Nothing. Online reservation very easy. I arrived when I had said and the truck was ready and waiting. The woman who waited on me was very pleasant and everything went smooth. The return was also very easy.

jorge S.
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Excellent.

DAVID B. | Expérience générale |
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Good time

soraya O.
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Nothing! The service was PERFECT! SueAnn was helpful and great! She's awesome!

Ramon D.
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Le client n'a pas laissé de commentaire.

Sal G.
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Friendly and nice service at the counter!!

Andrea P.
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Le client n'a pas laissé de commentaire.

laurie T.
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There were issues establishing the correct location for pickup. Once there: office smelled like marijuana, staff was rude, staff didn't know computer system, staff expected me to haul dolly and furniture pads to truck, staff eventually took equipment to truck (grumbling & possibly swearing the whole way), staff shorted us on furniture pads (but didn't fix contract), truck had garbage in the back, cab of truck was covered in dust & reeked of smoke (even though truck was relatively new with approx 20k miles).

ROBERT S.
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Keep the way you have it

James M.
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Le client n'a pas laissé de commentaire.

Lydia P.
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Le client n'a pas laissé de commentaire.

Mike B.
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Le client n'a pas laissé de commentaire.

Joe S.
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Le client n'a pas laissé de commentaire.

Adriana A.
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Representative was very helpful and accommodating.

Dennis F.
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Le client n'a pas laissé de commentaire.

Sia R.
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Beautiful service received I did my reservation got a confirmation call and picked up the truck and I was out in less than 15 min. I love it!! No hassle what so ever. Will go this place again if I ever need a rental. Thank you for a great customer service.

EFRAIN R.
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Customer service was excellent nad Lissa was excellent with us,thanks guys!!

Anita B.
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Le client n'a pas laissé de commentaire.

Elton W.
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Great people to work. Everything was made clear and easy.

Aida Ivette C.
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Le client n'a pas laissé de commentaire.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

michael K.
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No problem drop key instruction were easy.

BARBARA W.
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The manager, Lisa, was extremely pleasant and helpful. She is a great asset to your company.

Kathleen J.
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Nothing...the experience was very easy and pleasant. We would reuse and recommend without hesitation!

DAVID S.
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Thanks

Karen J.
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Le client n'a pas laissé de commentaire.

DAVID K.
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Le client n'a pas laissé de commentaire.

James P.
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Le client n'a pas laissé de commentaire.

James M.
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Put the lady I met behind the counter at this location in every location you have... clone her!

Edward S.
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The fuel tank was claimed full at pickup. I drove 23 miles, then topped the tank with over 4 gallons, costing me $12. Either the cargo van only gets 6 miles/gallon (unlikely), or the tank was not really full at pickup (more likely). The gauge barely at 'F' is not really full. Of course, I received no credit for my fuel donation.

Jennifer M.
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Le client n'a pas laissé de commentaire.

Chris D.
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Le client n'a pas laissé de commentaire.

Denis E.
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Le client n'a pas laissé de commentaire.

Eddy R.
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Le client n'a pas laissé de commentaire.

Jose L.
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Front desk Lady great customer service

Glen T.
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Le client n'a pas laissé de commentaire.

FLAVIO L.
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Le client n'a pas laissé de commentaire.

debra F.
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Le client n'a pas laissé de commentaire.

cathrine B.
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Le client n'a pas laissé de commentaire.

Michele L.
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The only comment i have is that the guy at the desk was not very friendly.

William R.
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Le client n'a pas laissé de commentaire.

Jhonbel D.
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The inside of the van was dirty, seems to have been weeks since the last interior cleaning.

Brian F.
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clerk was very pleasant

colleen B.
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Can't top excellent

Seth A.
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Best experience with u haul to date

Brian V.
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Le client n'a pas laissé de commentaire.

Catherine V.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

ADAM G.
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Le client n'a pas laissé de commentaire.

Jack A.
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Lisa was very pleasant and efficient in renting a cargo van to us.

Gwendolyn G.
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the back of the cargo van was dirty and I am greatfulle the mattreses i picked up were in their new plastic seal. but besides from that all was great and the van drove nicelly, the actual passanger and driver area where clean and just a nice looking and nice ride that with the excellent customer service makes all worth it.

Carol C.
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Lisa at the desk was very pleasant and friendly, did not have to wait long. The truck was new and clean. Would definitely recommend. Price was also great, I had to pick up sofa and loveseat and mattress and a 9' van was perfect.

Samantha W.
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Charged me for 42 miles. Didn't take down the mileage before we left. Doubled our cost. No way we drove 42 miles. Cheated us out of money. Very unhappy.

Joanne G.
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Office staff very friendly and courteous, I will keep doing business with this location.

John L.
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Le client n'a pas laissé de commentaire.

RAKESH V.
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Atleast on a snowy day, there should be some equipment should be kept inside the van to clean up the snow, i had reallly bad experience to clean the vehicle with out the snow scrapper and De-Icer.

Phyllis M.
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The location was really far from where I was renting a storage unit from East Penn and I was forced to pay mileage that I feel I should not have. I will think twice about renting and storing with East Penn again. And this is my third time renting with them and I have always been satisfied in the past. I also reserved 10 moving blankets and they were not available and I now have damaged furniture. The tire pressure light was also on the entire time I had the moving van. All in all not a pleasurable experience, this time.

Ron D.
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This is a poor location that needs to have improved lighting at night so it can be safely and easily accessible. Also, the personnel who computed the final invoice should be more professional and understanding in determining the final charges. Permission was obtained to drop off a one day van rental at this location and no one was in the office at 5 pm on a Saturday (same day rental) to accept the vehicle so the key and contract was dropped into the drop off box as directed by the posted instructions on the door. A final email invoice was received on the following Tuesday listing charges for 3 days rental at a much higher rate. Customers need to be treated fairly if U-Haul wants them to come back.

Earl G.
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Lisa was a big help and the whole transaction went smoothly without a hitch! Thanks Lisa.

Lori V.
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Le client n'a pas laissé de commentaire.

Justine G.
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The woman at the front desk was very nice. Everything was ready to go the moment we got there. We were in and out in 15 minutes. It was much easier than other locations I've been to.

carmen S.
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Le client n'a pas laissé de commentaire.

marcia C.
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Le client n'a pas laissé de commentaire.

DEBRA F.
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Le client n'a pas laissé de commentaire.

Jamal D.
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Le client n'a pas laissé de commentaire.

kristina C.
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Le client n'a pas laissé de commentaire.

Debra F.
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Nothing to improve...

josh T.
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The lady in the front desk was fast nice and informational.

Ariana D.
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The employee there was personable, funny and entertaining. She was literally trying so hard to make my experience better. Give that girl a raise. Right there is how every single employee should be. And she said she just came back from vacation. Great girl. I'm glad my order was messed up and got the chance to meet her.

Sal G.
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Very good representative on site!!

Colyer J.
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Clear here in Allentown was very professional. She made me feel welcomed to.the area. She provided additional information about the area that is making this move a lot easier.

lauren H.
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I rented my truck and purchased a storage unit at the budget and lock on 4th street located in Allentown. The woman working at the front desk was amazing. Showed excellent customer service skills, and helped make my move very easy. I would recommend this location to a friend. Thank you so much for all your help.

Jeanine F.
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Le client n'a pas laissé de commentaire.

ISMAEL C.
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50cents a mhp

James O.
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Le client n'a pas laissé de commentaire.

Rodney H.
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This u-haul rental has been the smoothest move I have ever experienced. I reserved truck on-line. Truck I requested was ready and available as promised.And ready to go! Lisa was friendly, educated and courteous. I will definitely recommend this location. Thank you! Rodney H

james W.
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great experience , fast friendly service very convient . manager was amazing !

Carl S.
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Le client n'a pas laissé de commentaire.

TRASHENA J.
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Le client n'a pas laissé de commentaire.

OSCAR Y.
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Service was wonderful the manager first class

MORGAN S.
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Le client n'a pas laissé de commentaire.

CORINNE G.
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Le client n'a pas laissé de commentaire.

Robert D.
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This location had no furniture pads. Luckily, another storage facility did

nick M.
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Le client n'a pas laissé de commentaire.

HIGINO M.
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Right now nothing. It's was a brand new van and the price was great. Will rent again next time.

AYESHA S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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