Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

2

truck needed a battery to be charged and I had to wait for 90 minutes, then when I returned truck attendant was unfamiliar with submitting final billing and again I had to wait, ended up leaving - horrible experience from beginning to end

Évaluation :

5

The truck did not have harnesses/belts to secure cargo. Providing these will ensure safe transport of cargo.

Évaluation :

5

excellent experience the manager at the location is excellent

Évaluation :

3

The exterior of the truck looked good, the interior floors were dirty from muddy shoes. It was a rainy day, so I am sure that played into the dirty floors.

Évaluation :

4

Miranda was very helpful.

Évaluation :

5

Every time I've needed a storage unit Budget has been there. The staff has always been friendly and helpful.

Évaluation :

5

Outstanding customer service !

Évaluation :

1

Waited over an hour to get out truck. We pulled into the parking lot and found the truck, we were supposed to be able to pick it up with just the app. For some reason someone signed us up for hand delivery of the keys, but the establishment was closed and therefore could not do that. So we then had to wait on the telephone with uhaul support for about 45mins to an hour before we could use the truck. It took us 3 phone calls before we could actually resolve the issue due to being hung up on 2 times. Both of those times we were told we would get follow up info then did not. We finally got connected with Kaleb he was amazing, he got our issue solved in about 15mins and we were on our way.

Évaluation :

5

This is the worst place ever the people are rude disrespectful n lie I never moved out of my unit they sold my unit I tired for 4 days to call no one ever answered until the day they sold my unit

Évaluation :

5

We have rented units at this facility before and would again.

Évaluation :

5

Can you please give me a call @ 814-971-1259

Évaluation :

3

While the location was ok it was the booking part of this that is completely below sub par. They had no idea of the locations, apparently on how to use google maps, or how to communicate with those in there own office. Upon booking the truck we had a confirmation for a truck that was with in 5 miles of our house. Then we were contacted by the regional office stating that they did not have a truck at that location however they had one 45 miles in the opposite direction we were going to be traveling. The day before we were getting ready to leave another person from the office contacted us to state that the they had a truck closer to us and it would be on our way to our location and confirmed the booking. That afternoon we were again contacted and advised that that truck was not available and they scheduled us a truck to be picked up near NY city about 60 miles away from us and definitely not in the direction of travel. Finally we compromised on a location 65 miles away from us in the direction of travel while not ideal we were stuck as we had a deadline to get off of our storage bin and the help had already made a commitment to us to help out. We passed several locations on the trip that was much closer to us and observed the size truck we rented at those locations both days and they did not move so why were we made to travel extra miles to pick up and drop off the truck we rented, still waiting fro that answer and compensation for the mix up

Évaluation :

5

Please ensure the driver and passenger seat, console, dashboard are clean.

Évaluation :

5

I clicked 'no' to the second question regarding the facility being secure and well lighted. To specify more, It was secure. However, more lighting would be much more beneficial if people need to go to their unit at night. It will also provide a stronger sense of security. Overall, everything else was great. Merci.

Évaluation :

5

All good now

Évaluation :

5

Tried to make multiple payment arrangements and literally give them money but it wasn't good enough unless it was in full so then the bill just accumulated higher. Rude woman who answers the phone.

Évaluation :

5

Office manager was very good to work with and excellent at communicating with me as a customer

Évaluation :

5

Great place to store stuff.. thank you

Évaluation :

5

Staff so friendly and helpful!

Évaluation :

5

The staff that helped us was overly rude and condescending. I will never use this facility again.

Évaluation :

3

The 10 foot truck rented from this location was returned at the same fuel level when it was picked up. I provided the gas receipt with two gallons purchased and filled in this truck before being returned. I received a bill with a 30 dollar addition for fuel service and is currently being disputed. This facility is not a full Uhaul facility and is rental provider on behalf of U-Haul.

Évaluation :

5

I just need a storage unit to store some of my stuff and I’ll move it took a month and everybody was very helpful I would use it again

Évaluation :

5

Woman Staffer refused to wear face covering at the height of the Pandemic. Generally an un pleasant individual.

Évaluation :

5

Attendant was very helpful, and has great customer service

Évaluation :

5

Lady called you 3-4 times whenever you were late. I think the storage price was high including the late feed. I will never come here again.

Évaluation :

5

Sandra is spectacular. Because of her professionalism, charm and overwhelming competence, we will be back.

Évaluation :

5

We had a great storage unit and we were very pleased with the staff and facility. If we ever need a storage unit again, we will definitely return. Merci!

Évaluation :

5

I don't want my dissatisfaction to be directed to the location in any way. My dissatisfaction is 100 % directed at Uhaul. I've been in contact with customer service twice and now I'm waiting to hear back in email form. My truck was not at the first location when I arrived. The first customer service person told me that I'm guaranteed to have a truck there's just no guarantee when or where and the second customer service person told me I'm only guaranteed my truck if I get a phone call from someone guaranteeing it. Regardless of the guarantee I didn't have a truck when I booked it and it put me an hour and a half behind schedule. I did reach out via email and I have received a response that my situation is being handled at some level above customer service.

Évaluation :

1

Before my arrival I already uploaded my information and prepaid to save time at pickup but the person was not familiar with getting paperwork done and could not find key for the truck. I was there for fifty minutes. My other complaint with the pickup was that I made the reservation over a month ago at a location by my residence and was moved to one over 16 miles from my house.

Évaluation :

5

This UHAUL truck has an intermittent failure of the tire pressure sensor in the Left-rear wheel.

Évaluation :

1

They did not have any record of a reservation for us! I had to scramble at the last minute to find another available unit in the area. I will never use the U-haul storage system again!

Évaluation :

1

When I called to confirm the unit the sales person was so rude I went somewhere else

Évaluation :

1

Not rip me off for a cleaning after I spent allot of time to clean the truck !

Évaluation :

5

Excellent customer service

Évaluation :

3

The whole process with uhaul to change locations was very confusing

Évaluation :

5

Sandra is awesome!!

Évaluation :

5

Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.

Évaluation :

4

Why bother having an 800 number if you don't properly staff it. So, no, I would not recommend you.

Évaluation :

1

I rented only for 10 hours but charged for 3 days

Évaluation :

5

Quick, clean, easy.

Évaluation :

5

a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.

Évaluation :

5

Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.

Évaluation :

5

The service was excellent. Very friendly and courteous.

Évaluation :

5

I only recommend if Sandra is working there. She is the manager, and she's very helpful and friendly. If there is a funny looking little man behind the counter, I suggest you turn around a leave.

Évaluation :

1

This location was far from prepared for us to arrive for our reservation. It took an extremely long time to process the reservation and they then charged us for insurance I had denied on my online reservation that they were never able to retrieve. I have requested the charge for the insurance be refunded and I filed a complaint with the customer service number.

Évaluation :

4

Even though there was some confusion when we received our confirmation call the woman at budget was wonderful! All went well

Évaluation :

5

everything is great

Évaluation :

5

Very efficient and easy

Évaluation :

5

Sandra was very helpful! Great customer service

Évaluation :

5

All good

Évaluation :

5

Quick and easy. Very courteous and helpful.

Évaluation :

5

there were no issues so, nothing that i can think of

Évaluation :

5

We had an excellent rental experience. Speedy and easy check-in and check-out. I had read so many negative comments regarding customer service at this location, I was expecting a horror show, but the lady behind the counter couldn't have been nicer or more helpful. I would definitely recommend this location.

Évaluation :

3

I don't want to hear employee issues when I just want to rent a vehicle. Ultimately the employee took car of my request but I have could of done without all the drama.

Évaluation :

5

I did order moving blankets but they were not there

Évaluation :

5

I've been to this location twice and it's always been a great experience.

Évaluation :

5

Nothing. Excellent overall experience!

Évaluation :

1

Associate was very nice, however I'm glad I arrived early due to they equipment used for running credit cards malfunctioning causing a 40 minute delay. Associate couldn't be nicer, however the wait and struggle was horrendous. The vehicle was clean and had no issues when I finally received it.

Évaluation :

5

rented van, handles well on road, mat helped to stop any shift of cargo, clean van, side door and back well designed for loading, rental representative professional and attentive to my rental need, clearly explained contract and processed paperwork efficiently, excellent customer skills Thank You!

Évaluation :

5

Merci!

Évaluation :

5

It was a GREAT experience and I would rent from this location again.

Évaluation :

1

Representative had a nasty attitude. I asked her to put my brother as the driver and she said her screen doesn't allow her to do that. She said it's between me and my brother. I've rented from uhaul several times and i know better. I had to go in my vehicle and call the customer service number to complain. I went back into her office where she was on the phone trying to fix it. She should've tried to help me the first time instead of getting rid of me. I waited 30-45 going back forth with her and customer service. Ridiculous

Évaluation :

3

The lady that was helping me was not very helpful. She said I need to pay a $10 insurance extra on car and wouldn't tell me why. She was also a bit on the rude side in her interaction with me.

Évaluation :

3

Customer service was not the greatest. Employee offered a lot of attitude and sarcastic comments.

Évaluation :

5

Everything was beyond my expectations & we were delighted with our uhaul experience. The woman that worked with us was very knowledgeable & helpful and made this a pleasant experience.

Évaluation :

4

He was friendly and personable

Évaluation :

5

Informative and courteous staff. Vehicle was clean and fit my needs.

Évaluation :

4

Sandra was very courteous and helpful. One improvement would be to have more vehicles available at this location. There were only 3.

Évaluation :

3

Everything was fine

Évaluation :

3

They tried to charge me an extra day when I had returned the truck on same day I rented it

Évaluation :

5

Thank you for your service!

Évaluation :

3

Super easy to do online although the only problem is you can`t cancel.

Évaluation :

4

Dropped off after hours

Évaluation :

3

The poor man who waited on me was just back from vacation. The system to login to u-hall apparently had been changed while he was out and there was no one else there. After several phone calls he got it sorted out and everything was good from that point on. Lots of waiting while people were waiting for me to show up with the truck. Not the guys fault. He tried hard and eventually got it done.

Évaluation :

4

Easy drop off

Évaluation :

5

My experience was awesome. I have not received better customer service at any Uhaul location in Bethlehem. Thank you Sandra for a job well done.

Évaluation :

5

When I went online to reserve the truck. The website informed me that the only Uhaul location that had the 10ft I needed was out of my way. Our business is on Union Blvd and when we passed the Union Blvd location they had plenty of 10ft trucks available. So it was unfortunate that your website recommend a location for pick up that was out of our way.

Évaluation :

4

The individual who assisted me was very courteous and knowledgable. She was patient with all my questions and provide the right guidance to make my experience exceptional

Évaluation :

5

Fast and very helpful.

Évaluation :

5

Checking in and completing my reservation was a very pleasant experience. The woman who set everything up was very friendly and made the process run very smoothly.

Évaluation :

5

They were very helpful, polite, and easy to deal with. They were happy to answer all of my questions, and the building and lot were clean and well maintained.

Évaluation :

4

All I can think of be open on Sundays. But since I was allowed to pick up on sat. All went well

Évaluation :

5

Let me know by e- mail that the place of pickup had changed. I went to the place of pickup on my reservation, only to find out after a 20 minute wait that my rental was At another location. Needless to say I was not very happy about that. This reflects on u- haul themselves, not the people at the actual rental locations. They were very pleasant and helpful.

Évaluation :

4

Drove 577 miles PA to NC. No problems with the truck.

Évaluation :

2

I should have gone to union street location. I had reserved the larger hand cart and it wasn't there. The inside of truck was not very clean. pretty good truck as it is high miles. Just would not rent from there again

Évaluation :

1

I normally rent from Budget. I decided to use U-Haul because I needed a smaller truck and the price as cheaper. When I arrived the women didn't even greet us. She just stared at me until I said something. She barely explained the policies to me and had an attitude when I had questions. When explained the cleaning policy to me, she stated that she wasn't paid enough to have to clean up after me. She even had an attitude when I stated that I didn't want to purchase the truck insurance. When I got to the truck I walked around it to check for scratches and dents. I had to return to the office to inform her that I wanted to report them. She had an attitude with me about having to gt up and go outside. She didn't even document my scratches on any paperwork. Thankfully I didn't come to the location alone and have a smartphone for documentation. I will NEVER rent from U-Haul ever again and will most definitely never give this location any of my business!!

Évaluation :

4

I didn't know I had the truck til the next day at 5pm I thought it was same day. If I would have been told that my trip would have been much calmer without the rush thinking I only had the truck for 5 hours. However overall I had a great experience and will definitely do business again with the company.

Évaluation :

5

Excellent experience. Friendly service. Had everything I needed for my move.

Évaluation :

3

Couldnt easily find drop box for the keys.

Évaluation :

1

The woman working Sandra was very brash and rude when I first arrived. She told me there was no reservation made. She kept blaming uhaul. The whole situation was very confusing and frustrating.