Customer Reviews for Budget Store & Locke
(U-Haul Neighborhood Dealer)

60 évaluations

802 E Allen St   Allentown, PA 18109
(next to High School)

(610) 433-1851

Heures d’ouverture

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(610) 433-1851

802 E Allen St
Allentown, PA 18109
(next to High School)

Services dans cet établissement :

Heures d’ouverture

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL TATUM  |  Expérience générale 
Évaluation :
3

After I called and told him that I was going to move out they stalked me for something that wasn't even mine and left it empty and clean and they accused me of not leaving it that way what kind of a storage unit Hawks you for months after you need the unit

RAQUEL VELEZ-CALDERON  |  Expérience générale 
Évaluation :
5

The staff was very friendly and professional.

BETSABEL ESQUEA  |  Expérience générale 
Évaluation :
5

Robert was so helpful and friendly, and the unit was very clean and obviously well cared for. If we need storage in this area again, we will definitely choose Budget.

Anita Terry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Horwath 
Évaluation :
1

Stop overcharging, not even consistent with charges, every day wass different

ANNIE TALAVERA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Frye  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linzie Galipeau 
Évaluation :
5

Always problem putting on lock latch is hard to close notified management but never correctly fixed

wayman williams  |  Expérience générale 
Évaluation :
5

Good place and safe for your stuff and John the best staff

Alice Rivera  |  Expérience générale 
Évaluation :
5

The facility was clean the staff was great but the hours where bad and there is no way of getting in after hours Maybe you guys should install a gate pad instead of the key lock

Ruvenedi Mejias  |  Expérience générale 
Évaluation :
1

The staff was rude

CARMELO VEGA  |  Expérience générale 
Évaluation :
4

This was my first time renting UHaul, I reserved my cargo van at a location closest to my apartment. After a day, i got a confirmation that it has been rescheduled to another location. On the day of reservation, i went to the location and it was not open. I had to call the store and finally the store person came after 10 mins. After waiting for 20mins i was told that they dont have a cargo van, so i was sent to another location 5 miles from there. I was finally able to get the van. But i had to roam around for about an hour before i can get the van. I had a very bad experience with my 1st Uhaul rent.

Ajay Gautham Manicka Sureshbabu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delroy Ziegenfus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHA MIRANDA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Ortiz 
Évaluation :
5

The young lady at the front desk was very friendly on the phone when I called and then in person when I picked the truck up. She answered all of my questions.

MONICA GATEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eslander Lapierre 
Évaluation :
3

Very helpful and accommodating...

Privacy Request  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Jerome 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Caraballo 
Évaluation :
5

A little hard to get a bigger truck out of the gate.

CRAIG EVANS 
Évaluation :
3

Customer service was excellent. No complaints, would use them again.

MICHELLE DUKE-KLOSS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SMALTZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS BOLAND 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald Wambold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA WETZEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Padilla 
Évaluation :
3

I dropped the truck off after hours so, I do not really have naything to say about it. Except for it was not clear as to where to leave the truck.

Jimmy Torres 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VONDEANA MURRAY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Burkos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Berkery 
Évaluation :
4

Staff was nice,also got uhaul from them.fast service would recommend them.

Privacy Request  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott liberti 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD BONEILLO 
Évaluation :
1

HORRIBLE HORRIBLE HORRIBLE customer service! very disappointed! Still LOVE U HAUL but i will never ever use this location again and i wouldn't recommend this location to my worst enemy.

Ashley Jones 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia Check 
Évaluation :
2

I ordered blankets and apparently this place doesn't carry many, could only provide me with 6.

MICHAEL GILMORE 
Évaluation :
3

The place was a good choice

Privacy Request  |  Premières impressions 
Évaluation :
4

I reserved an appliance dolly which was not available at that location and I had to drive to another location to rent it. The lady was awesome and because of her excellent customer service I didn't mind the inconvenience.

Marisol LaTorres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kefah elabed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QI LI 
Évaluation :
4

This location didn`t work for me because there is no access on Sundays. However the woman was very helpful in accommodating me at another location.

Privacy Request  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL FORD 
Évaluation :
5

thank you very much

ANNETTE GREYDANUS 
Évaluation :
4

Ordered furniture covers but they didn't have them. Had to go to another location for them which was inconvenient

James Shaheen 
Évaluation :
1

The address in NOT where you drop off the van this needs to be rectified as it caused a lot of problems. The actual drop off was on Hanover Avenue. The person who received the van said yes it does cause a probem therefore why can't it be fixed.

JUNE SEEBOHM 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david ruhf 
Évaluation :
5

It delights me to highly praise both Ron Ravotti of West Wind Motors, Inc (Pittsburgh). and Sheila Morris, site manager, Budget Store & Lock (Allentown/Philadelphia). Such sincerity, care, courtesy and professionalism are quite striking in today's automated world. My cross-state move was (for me) tightly sandwiched with leaving for asia immediately after the move. Not only were rental pick-up and drop-off flawless and smooth, I have to tell you how they both so impressed me. At pick-up, Ron Ravotti showed and explained the 17-ft truck and car dolly, and added many helpful comments like, "This is a nice riding truck to drive and tow." I've never used either, so sharing his experience was welcomingly relaxing in the midst of moving a house. The strap ratchets to secure the car wheels to the dolly, while adequately operational, he felt should be better -- so he used his own mechanical supplies to improve them to what he had in mind. He kindly and expertly demonstrated attaching and detaching the car dolly to the truck, then loading and unloading procedures for the car, stressing safety and the Right Way the entire time. Excellent! (Natural teacher -- should be on YouTube!) After we attached the dolly, then loaded my car, he reviewed with me all important safety points, and then I was underway. The truck of this size was surprisingly easier than I had expected to drive. And, I have *never* towed anything before. Carefully and cautiously, loaded my contents, then turnpiked to destination. The last half hour of the drive was potentially dangerous weather. Severe wind gusts and very heavy thunderstorms had ambient freeway traffic down to 30-35mph, with several tractor-trailers pulled off to the berms. The fully loaded truck pulling my American sedan handled predictably with, thankfully, no surprises. At drop-off, which was also the storage location for my belongings, Sheila Morris was great: cheerful and warm, and always several steps ahead of what's next. After emptying the truck and while brooming the cabin and box, she checked out then signed off on the fuel level, etc., and told me everything is complete. I have to say, there is no possible way for my drop-off experience with her to be any simpler. Elegant! I know problems exist for any large company that deals with customer service. My move with U-Haul was reasonably priced, but this is totally eclipsed by the outstanding quality of these two human beings! I'm posting this to Yelp and telling all friends and family. Thank you, and kind regards, dr

DANIEL RAI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO RAMOS 
Évaluation :
1

I had no Idea where to leave the vehicle as the location was closed and there were no instructions.

LISE TWIFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTERRAS HUBBARD 
Évaluation :
5

I had excellent service and the manager was very caring.

Privacy Request  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK HEGEDUS 
Évaluation :
4

Drop-off did not include any staff interaction so this section is N/A overall. However, I would have appreciated clearer instructions posted outside the facility as to the drop-off procedure, as the phone associate did not explain the procedure beforehand.

Melissa Friel 
Évaluation :
3

I returned the truck clean and they charged me a cleaning fee!! thats bullshit!!

Anthony Odessa 
Évaluation :
4

Friendly service. Decent area, and close by.

Privacy Request  |  Premières impressions 
Évaluation :
4

make sure you have trucks available at each location

Évaluation :
5

Excellent service à la clientèle

Privacy Request  |  Premières impressions 
Évaluation :
5

"Becky" at the office was very very accomodating and mde everything right. When we arrived there was no room for us, etc. But she managed it very well indeed.

Privacy Request  |  Premières impressions 
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