Évaluations des clients Budget Unit Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Budget Unit Storage

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Shean M. le

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Le client n'a pas laissé de commentaire.

Falelua e. le

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They are very friendly and nice people, I will definitely go back to them if I need a rental truck again ??

Janet F. le

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Le client n'a pas laissé de commentaire.

Malinda M. le

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Le client n'a pas laissé de commentaire.

CHRISTEL S. le

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I have already registered a complaint and am waiting for the general manager to hopefully resolve the situation. I wish your survey included a question of how was my overall experience was because I would mark POOR. The LOCATION was not the problem. It was the fact that I reserved a 10 foot truck a week in advance at a location half a mile from my house, like 3 minutes away tops. The morning of my reservation I received a call saying they did not have the 10 foot truck available at that location and tried to sell me a 17 foot truck. I refused and she found me a 10 foot truck at a location 3 miles away. I drove 20 minutes in traffic to get there, apparently accidentally called the original location and was told that they had had my 10 foot truck there the whole time. So I ended up wasting at least 45 minutes plus gas for NO REASON because your scheduling department or SOMEONE is apparently incompetent. I called at that time and was told that they had changed my original reservation without consulting me for a reason that wasn’t even applicable to my situation. So now I am waiting for the manager because I think that I am entitled to some sort of compensation for the extreme inconvenience due to multiple mess-ups by your representatives. Note: I have used uhaul before several times and never had an issue, it I don’t think I’ll be using uhaul again after this, depending on how it is handled by management.

Kathleen B. le

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Le client n'a pas laissé de commentaire.

Joshua M. le

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Use trucks made after the fall of the Soviet Union

Phil C. le

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Excellent service! The truck and additional equipment was available at the time I reserved it. The truck and equipment were clean and ready for use.

Lisa M. le

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Great customer service !

david t. le

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Le client n'a pas laissé de commentaire.

duc n. le

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Le client n'a pas laissé de commentaire.

Keren C. le

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Le client n'a pas laissé de commentaire.

Brandon K. le

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Amazing service.

Richard S. le

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Improvements, they need not. Service was excellent.

Lieu S. le

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Owners were so friendly. Most pleasant rental experience ever.

Rhoshan A. le

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Le client n'a pas laissé de commentaire.

ERIC ROBERT H. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Took less than 10 minutes to get my rental asked for my credit card and drivers license and handed me the keys

rick h. le

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Le client n'a pas laissé de commentaire.

michelle g. le

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Le client n'a pas laissé de commentaire.

Andrew A. le

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Location was hard to find. Set well off main road behind a hotel. Equipment was well maintained, interior was clean. Exterior (other then windshield) was dirty.

Ron T. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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CJ and Michael were very helpful. Best U-Haul experience that we've ever had

James G. le

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Great people there. Friendly, efficient and clean equipment. Always my first choice.

Cuong D. le

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none

Melissa G. le

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They are always friendly and very easy going! It helps make our experience stress free, which is a lot!! Thanks so much!

Charles V. le

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It was great the truck drove great and it was a good experience I really truly enjoyed it thank you

Shaun W. le

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Le client n'a pas laissé de commentaire.

sue b. le

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Not only is this a convenient location, the store keeper is very helpful !

Michael W. le

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Le client n'a pas laissé de commentaire.

Amber W. le

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Promised a $18 credit for putting has in the truck witch I did and did not receive a credit. Also was charged for 2 dollys when the truck had one. When I called the owner he made up excuses and did not give me my crefit. Stealing from customers is bad busines. I Will never reny from them again and will be writing a negative help review.

Debbie B. le

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The gentleman that assisted us that morning when we picked up the truck provided exceptional customer service. Thank you very much!

TONY N. le

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1. Options- I verbally declined an option but it was still on my receipt. Instead of responding to your salesmen, it would be better if we were able to tick on/off boxes on your forms instead of verbally replying to your people. I was charged for something although I distinctly said that I wanted to decline a coverage. 2. I was quoted 89 cents per mile but the invoice came back $1.09 cents per mile. What gives? If there's a change, I should be informed. The move was only for 14 miles so I let it drop, but would hate to have it happen to someone else who may have a longer trip. 3. I was told that the priority was to the 600 other people who rent units first, then the worker can work on my rental issues (U-Haul truck); that's baloney- you have to multitask. Plus a customer don't need to hear that. In fairness, my issue was resolved in a timely manner, and I am satisfied with it.

Ryan H. le

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Self service trucK NOT available on time. Chose a 15' foot, was given a 12' truck. Horrible experience. I would like to be contacted about this.

Chanin M. le

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Le client n'a pas laissé de commentaire.

Jeff J. le

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Attempted to return my truck to this location which is very difficult to locate due to it being set behind a hotel. When I walked in to hand the keys over and close out my contact, the older gentleman behind the counter said all he needed were the keys. I asked if he was going to check the condition of the truck, the gas level or the blankets we rented. He said “I don’t have time to check your truck, i have 2 locations to show right now. Would not go back to this location.

Roxanne D. le

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Mike and CJ are very professional, super efficient, and I had my rental truck very quickly saving me lots of time. Returning the truck was quick and easy. Thank you. Roxanne

Erik T. le

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Great customer service, really nice staff!

SYLVIA N. le

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If we want to pick up a uhaul at the selected location, it should be there readily available. The man working at this office is very nice and helpful.

Les L. le

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Le client n'a pas laissé de commentaire.

RON G. le

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Extremely nice and helpful staff.

Rosa M. le

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Just be open a little later but other then that it was great.