Customer Reviews for Budget Unit Storage
(Concessionnaire U-Haul dans le voisinage)

248 évaluations

6742 Westminster Bl   Westminster, CA 92683
(@ Goldnwest)

(714) 895-7117

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 895-7117

6742 Westminster Bl
Westminster, CA 92683
(@ Goldnwest)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

No contract was given to me. I didn't know the gas level or how Much to refuel.

SON N. 
Évaluation :
3

I got the uhaul dirty and with only a little bit of gas.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haidoung N. 
Évaluation :
1

I was sent an email for a uhaul I didn't rent under the name Mary smyth

mary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Excellent service

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
5

Customer service was excellent. Truck was clean and well maintained. All rental equipment was available

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

The location off of garden grove Blvd canceled my truck without calling me and offered nothing for their error..very rude ! Thankfully the location off of Westminster had a truck for me .

Angela W. 
Évaluation :
5

When I pick up the truck it was dirty on the windows. Safety should always be taken with pride for others

Andrew M. 
Évaluation :
1

The representative that I met with was incredibly rude and was taking a nap when I walked in. Definitely the worst experience I've had in a long time.

Cory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zi Y. 
Évaluation :
3

truck smelled like smoke and there was no mention of the file service charge of 30 $or that I had to pay for gas. I got the truck with less than a quarter tank and was charges 55 $for gas! Ridiculous!

Scott S. 
Évaluation :
5

Honestly, the staff working goes amazing lengths for their customers. Keep up the good work

JAYSON M. 
Évaluation :
4

Unfortunately, the location was once off a main street which is now heavily traffic & signage limited. More info indicating to the rear of motel, etc.

MICHAEL T. 
Évaluation :
5

Had some complications with the online check in, never receiving my 3 digit code. But the gentleman working and helping me was extra helpful and kind. Made the whole experience much more pleasant.

Peter D. 
Évaluation :
4

It is very hidden away, should advise customers that it is at the motel that is there.

Shana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Great service, friendly staff...convenient location :)

MEGAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Great Staff. Very welcoming and professional.

Sharon S. 
Évaluation :
2

The location is behind a creepy motel. There were some questionable people coming and going from the motel after dark when I picked up and dropped off the truck.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

After giving all the details - time and estimated distance, I was quite surprised that I would be charged for gas on top of the mileage charge. We were charged over 40 $for 3/8 of a tank of gas. Lesson learned....

Kevin A. 
Évaluation :
5

Friendly and quick service

John D. 
Évaluation :
5

The back of the truck wasn't swept out when I picked it up.

Collin V. 
Évaluation :
5

This is my preferred pickup location. It's in my neighborhood, it's small and convenient. The people are friendly and helpful. I"ve never been disappointed in doing business at this location. They're the BEST!

Joel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore T. 
Évaluation :
1

The location is down an alley behind a locked gate

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shean M. 
Évaluation :
5

They are very friendly and nice people, I will definitely go back to them if I need a rental truck again ??

Falelua E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda M. 
Évaluation :
5

I have already registered a complaint and am waiting for the general manager to hopefully resolve the situation. I wish your survey included a question of how was my overall experience was because I would mark POOR. The LOCATION was not the problem. It was the fact that I reserved a 10 foot truck a week in advance at a location half a mile from my house, like 3 minutes away tops. The morning of my reservation I received a call saying they did not have the 10 foot truck available at that location and tried to sell me a 17 foot truck. I refused and she found me a 10 foot truck at a location 3 miles away. I drove 20 minutes in traffic to get there, apparently accidentally called the original location and was told that they had had my 10 foot truck there the whole time. So I ended up wasting at least 45 minutes plus gas for NO REASON because your scheduling department or SOMEONE is apparently incompetent. I called at that time and was told that they had changed my original reservation without consulting me for a reason that wasn't even applicable to my situation. So now I am waiting for the manager because I think that I am entitled to some sort of compensation for the extreme inconvenience due to multiple mess-ups by your representatives. Note: I have used uhaul before several times and never had an issue, it I don't think I'll be using uhaul again after this, depending on how it is handled by management.

CHRISTEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
1

Use trucks made after the fall of the Soviet Union

Joshua M. 
Évaluation :
5

Excellent service! The truck and additional equipment was available at the time I reserved it. The truck and equipment were clean and ready for use.

Phil C. 
Évaluation :
5

Great customer service !

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

duc N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keren C. 
Évaluation :
5

Amazing service.

Brandon K. 
Évaluation :
5

Improvements, they need not. Le service a été excellent.

Richard S. 
Évaluation :
5

Owners were so friendly. Most pleasant rental experience ever.

Lieu S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoshan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC ROBERT H. 
Évaluation :
2

Took less than 10 minutes to get my rental asked for my credit card and drivers license and handed me the keys

Ronald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle G. 
Évaluation :
4

Location was hard to find. Set well off main road behind a hotel. Equipment was well maintained, interior was clean. Exterior (other then windshield) was dirty.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T. 
Évaluation :
5

CJ and Michael were very helpful. Best U-Haul experience that we've ever had

Christopher R. 
Évaluation :
5

Great people there. Friendly, efficient and clean equipment. Always my first choice.

James G. 
Évaluation :
5

none

Cuong D. 
Évaluation :
5

They are always friendly and very easy going! It helps make our experience stress free, which is a lot!! Thanks so much!

Melissa G. 
Évaluation :
5

It was great the truck drove great and it was a good experience I really truly enjoyed it thank you

Charles V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun W. 
Évaluation :
5

Not only is this a convenient location, the store keeper is very helpful !

sue B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

Promised a 18 $credit for putting has in the truck witch I did and did not receive a credit. Also was charged for 2 dollys when the truck had one. When I called the owner he made up excuses and did not give me my crefit. Stealing from customers is bad busines. I Will never reny from them again and will be writing a negative help review.

Amber W. 
Évaluation :
5

The gentleman that assisted us that morning when we picked up the truck provided exceptional customer service. Thank you very much!

Debbie B. 
Évaluation :
2

1. Options- I verbally declined an option but it was still on my receipt. Instead of responding to your salesmen, it would be better if we were able to tick on/off boxes on your forms instead of verbally replying to your people. I was charged for something although I distinctly said that I wanted to decline a coverage. 2. I was quoted 89 cents per mile but the invoice came back 1,09 $ cents per mile. What gives? If there's a change, I should be informed. The move was only for 14 miles so I let it drop, but would hate to have it happen to someone else who may have a longer trip. 3. I was told that the priority was to the 600 other people who rent units first, then the worker can work on my rental issues (U-Haul truck); that's baloney- you have to multitask. Plus a customer don't need to hear that. In fairness, my issue was resolved in a timely manner, and I am satisfied with it.

TONY N. 
Évaluation :
1

Self service trucK NOT available on time. Chose a 15' foot, was given a 12' truck. Horrible experience. I would like to be contacted about this.

Ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chanin M. 
Évaluation :
1

Attempted to return my truck to this location which is very difficult to locate due to it being set behind a hotel. When I walked in to hand the keys over and close out my contact, the older gentleman behind the counter said all he needed were the keys. I asked if he was going to check the condition of the truck, the gas level or the blankets we rented. He said “I don't have time to check your truck, i have 2 locations to show right now. Would not go back to this location.

Jeff J. 
Évaluation :
5

Mike and CJ are very professional, super efficient, and I had my rental truck very quickly saving me lots of time. Returning the truck was quick and easy. Thank you. Roxanne

Roxanne D. 
Évaluation :
4

Great customer service, really nice staff!

Erik T. 
Évaluation :
5

If we want to pick up a uhaul at the selected location, it should be there readily available. The man working at this office is very nice and helpful.

SYLVIA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Les L. 
Évaluation :
5

Extremely nice and helpful staff.

RON G. 
Évaluation :
5

Just be open a little later but other then that it was great.

Rosa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Someone had smoked in this van prior to our use and it had a strong smell of smoke.

Milton D. 
Évaluation :
5

Easy to get the truck and return after hours. Couldn't be happier with my experience here.

Joel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rania F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe V. 
Évaluation :
4

Too hard to see while driving, we spent half an hour going up and down the street, same thing happened about a month ago with a drop off to a small pool company. We no longer will drop off at these smaller places. Much too hard to find while driving.

Virginia B. 
Évaluation :
2

The location was very hard to find. The truck was sluggish. The customer service was good. I was helped promptly and professionally (except for putting my change on the counter).

Tracey T. 
Évaluation :
5

They are so nice and polite. The rental went very smoothly. I needed to rent for an additional day and there was no problems with the change. I would recommend this location to anyone I know, who is in a need for a U-Haul truck rental.

linda M. 
Évaluation :
5

Was my best experience, Michael was the best on sight manager

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND C. 
Évaluation :
5

.

REGINALD F. 
Évaluation :
4

There needs to be a bigger street sign. Missed it and had to turn around when we had gone to far.

Diane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAM L. 
Évaluation :
5

the couple that runs this uhaul and storage are soooo nice, very welcoming, kind and helpful.

Sherry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esperanza S. 
Évaluation :
5

The service at this location is always great. Merci.

Takis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daveed L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
3

It was a brand new van and love the room and the pick up of van, but really feel this one has a suspension problem. I did report it to the manager too. I drive all types of transportation and the way the van swayed and the rough ride, has huge indicators of suspension or struts need work.

debbie W. 
Évaluation :
3

The first location I went to off Beach Blvd in Westminster wasn't really friendly. They sent me to another location down the street on a wild goose chase trying to find this place. If the first place I went to would have taken a few more minutes to explain the location which was in back of a motel. I would not have been frustrated and had wasted 45 mins of driving and moving time looking for this place. It's already frustrating to move but to have no one eager to help was a bummer.

Julieanna S. 
Non reviews have been submitted for this location.

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