Évaluations des clients Buena Park Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Buena Park Self Storage

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Alex K. le

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Le client n'a pas laissé de commentaire.

Rachel W. le

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The owner of the location was incredibly helpful and provide amazing service. I don't often write reviews, but thought he deserved a shout out for such great service.

Cathy M. le

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They could not have made the process easier.

Robert A. le

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Le client n'a pas laissé de commentaire.

Corina M. le

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I have had a great experience these last 2x renting from uhaul. I understand some renters leave the vehicles dirty and the reps get to busy to clean them. I always wash them before dropping them off. Just to help them out a bit. I would choose uhaul over any other renting company.

maxx b. le

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I never leave negative reviews. This was my first time using U-Haul and it may be the last. I believe corporate needs to review the unethical nature of this location. Please review all the yelp reviews for this location. All the bad reviews are accurate. Main issue is they charged me 15 miles over for what I actually drove. We used your service to pick up a bed then return to my house. I drove exactly 26.8 miles and when I got in somehow the odometer read 36 miles upon return. It’s not a huge issue about money. It’s how the representative responded. This location is strategic on how it takes more than it should. The reviews are evident and my experience today was. I know this is a corporate chain and your team doesn’t care about customer service but I am not going to be using U-Haul after today. The car was clean, easy and comfortable ride.

Matthew G. le

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Le client n'a pas laissé de commentaire.

erin F. le

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Le client n'a pas laissé de commentaire.

Lois P. le

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The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Leonel F. le

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Le client n'a pas laissé de commentaire.

kevin s. le

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Uhaul van was dirty and the employee kept hurrying me about truck

Adam L. le

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Le client n'a pas laissé de commentaire.

Apolinar S. le

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There’s was a McDonald’s coffee cup and hair ties in the cup holders. Also, this is my second time and not the last time I will use this service and the first time i had no problem with self check in. This time however, I was asked to retake my photo because I was wearing a hat, which I was the first time as well. Secondly, they had to call my contact to verify me.. which took too long and all for the the representative to just ask do you know Mr. Santana and all my wife did was say yes and the call ended. Then finally I was verified and able to get my keys. I was there too long. I would hope all this information can be saved on my profile to help speed the check in process on my future reservations. Or if you’re a returning customer working the same month I would have this trouble.

Matt d. le

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Le client n'a pas laissé de commentaire.

VIGGO R. le

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Le client n'a pas laissé de commentaire.

Jana K. le

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Wish I could have dropped off the trailer after hours; would have been very convenient.

Johnny G. le

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Le client n'a pas laissé de commentaire.

Breeze S. le

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Very nice man on duty this morning. Very kind and helpful. Professional.

Mike K. le

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I love this place the best service by far from any u-haul I ever been to every time I rent from this place the equipment is in very good condition. The service you receive from the guy there is the best customer service I have ever received from a rental place. I rent a lot of units and I always go back to this one.

Beverly L. le

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Agent was boring .

Vermetha R. le

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Le client n'a pas laissé de commentaire.

VIGGO R. le

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Le client n'a pas laissé de commentaire.

Clair F. le

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The only issue I experienced was the “checking in, approval” process. According to my confirmation email and the video that is sent out to all renters, it should have taken no more than a minute or two. I had to wait 15 minutes before I decided to call U-Haul and have them start it. It ended up taking 30 min total from my rental time which I was very unhappy about.

Bill K. le

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Absolutely nothing. Great experience. Good customer service and fair pricing

ANTONIO M. le

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Fast and friendly service. Third time. Thanks!

CHETAN M. le

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Only new term not like every time take pic driver licence and upload that too time consuming need some easy system

MARY G. le

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The one thing that I would like to address is that after purchasing the $14 insurance, I was told that it did not cover any damage if I drive under something too short for the height of the truck. Even though I would not do that, informing customers this information before any insurance is purchased is recommend. I did come close to canceling the insurance all together just because I was not informed of this information before hand. Customers expect and deserve information such as this before and not after the fact. If felt like this was done on purpose and as a customer, I do not tolerate these types of practices. U-Haul needs to do better regarding this subject.

Joel W. le

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Le client n'a pas laissé de commentaire.

BRETT W. le

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Le client n'a pas laissé de commentaire.

Thanya A. le

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Le client n'a pas laissé de commentaire.

Jesse F. le

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Le client n'a pas laissé de commentaire.

Irma Y P. le

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Simply the best! I loved the friendly but profesional attention we received from this young man. In addition the place is clean and organized.

Thuc D. le

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Le client n'a pas laissé de commentaire.

James H. le

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Employees were great and very helpful. I'm having all my friends come here

skyler b. le

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This is location is hands down the best run location I have come across. Eric along with all the other guys that work the rental desk always have a great attitude and are customer focused which is rare to find these days. Plus they seem to always have a truck available even for same day rentals. Personally for me this location is always the first truck rental place I call.

stephen j. le

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Great experience, person was friendly and very helpful. Rare thing nowadays

josue v. le

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Fast professional service. Couldn't have asked for anything more. Rented storage unit from them as well.

Maira V. le

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Person needs to be there on time and not waist our time

Petar P. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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The service was excellent and the man that helped me was friendly and helpful. I will definitely recommend you

Gerardo M. le

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the representative was very rude and attentive. Any questions asked he responded with i don't know you can read the policy online we don't have that here. After a few questions, he even rolled his eyes at me for asking the questions.

carolina m. le

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The customer service they had at closing time was very rude. Make me go and put gas on the truck, saying that it was going to be fast with the customer he had, and had the office closed by 6:10pm, I said that their sign says until 6:30pm, and he stated that those were the Storage hours, didn’t want to open the door for me.

Carla V. le

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Le client n'a pas laissé de commentaire.

rigoberto a. le

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Everything was perfect And clean

Judy D. le

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A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Kevin K. le

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I would say the easiest drop off I’ve ever experienced! So much better than going to an actual U-Haul location!

Steve S. le

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Very nice customer service quick and easy

Ilynne G. le

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The person who worked there was friendly, imformative, and easy to work with. The truck itself was in good condition and easy to use, especially the loading ramp which made my move so much easier.

David F. le

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Get rid of that guy behind the desk very rude tell me that I had to wait outside because he needed to move a truckHe charge me a cleanup fee I told him it was raining all night he said he don’t care he said for me being uncooperative I would never be able to buy from U-Haul again

Cuong N. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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Ken was friendly, fast and efficient during the rental and the return.

Amarkumar B. le

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Le client n'a pas laissé de commentaire.

Bryan E. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Customer service was great, very helpful and fast!

JASON H. le

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Always great customer service and very helpful

Connie R. le

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the store opens at 9 am on Saturday; it should open @ 7 am when it would be more convienient for customers who plan their moves w another location such as we did @ Huntington Beach, we had a 2 hour delay in picking up our truck. This location was also 30 from HB. Our travel time was delayed 3 hours, not professsional to be expected to put up w/a 3 hr delay.

MELANIE T. le

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Le client n'a pas laissé de commentaire.

Meliscent Hetty T. le

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Awesome service!!!

TJ D. le

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The owner provided extremely poor customer service and was rude after I showed him and confirmed with the customer service rep that I had rented an appliance dolly. Would never use this location and probably not use UHual again.

Julian R. le

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Le client n'a pas laissé de commentaire.

James H. le

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The guy behind the counter was very helpful in helping me choose the right truck for me.

Mike K. le

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Le client n'a pas laissé de commentaire.

wan k. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Very friendly and very efficient. Best U-Haul rental experience ever.

Joe G. le

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Le client n'a pas laissé de commentaire.

Aerwin B. le

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Great and uhaul is very helpful if you are moving but I hope they would change the rate if you are using it for 10-30 miles because I was charge $70 for a 20 miles total trip.

Carl V. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Brent F. le

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I would personally like to recognize ARA at Buena Park self-storage for going above and beyond to help me during my move. There was a mix-up between moving locally and the out-of-state and ARA took care of everything for me. Thank you Ara!!

Oliver A. le

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Everything was great

suzanne d. le

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Le client n'a pas laissé de commentaire.

Sheryl H. le

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Le client n'a pas laissé de commentaire.

Rhonda A. le

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Le client n'a pas laissé de commentaire.

PAMELA F. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Quick and easy! Thank you for your professionalism

Robert P. le

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Truck sounds like it’s on it’s last few trips or needs a major tune up

James H. le

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super helpful staff

Rhonda A. le

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Le client n'a pas laissé de commentaire.

Alice Y. le

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Le client n'a pas laissé de commentaire.

Omar R. le

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The staff was awesome and helpful and always willing to go the far distance to meet my needs..

ISAMAR R. le

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Staff very rude and unprofessional

John L. le

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Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

Rhonda A. le

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I have been using the Uhaul services at Buena Park, Ca for over 8 years. Ken who works at this location has always provided excellent service. He is polite, knowledgeable and ensures I have the equipment needed to make my moving experience go along smoothly.

Christopher Z. le

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No improvements necessary, excellent!

Taylor B. le

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Better customer service, sticking to Policy, not going back on your word, eye contact, understanding, dealing with the problem the correct way. Customer service was 3 out of a 10.

JUAN R. le

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Professional customer service and friendly

Kathy L. le

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We have rented Uhaul trucks from this location many times and have always had a great experience. The staff is always professional and very helpful! We will continue to use this location for our truck needs.

Hardik S. le

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I was told by customer representative that I have truck for 24 hours. I took truck at 1 PM and dropped off at 9PM at night , but still have been charged 2 rental period. Please help fixing that.

Omar R. le

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Le client n'a pas laissé de commentaire.

CARLO L. le

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Great front desk rep

Latrice B. le

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Le client n'a pas laissé de commentaire.

gerald d. le

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Le client n'a pas laissé de commentaire.

Ronald R. le

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Le client n'a pas laissé de commentaire.

Murray J. le

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Le client n'a pas laissé de commentaire.

briana e. le

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Le client n'a pas laissé de commentaire.

Thomas W. le

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Le client n'a pas laissé de commentaire.

KIM F. le

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Le client n'a pas laissé de commentaire.

Howard C. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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The truck was hammered and very dirty. The time at the desk and ease of pick up and drop off is why I would use this location and why I did in the first place.

Reza T. le

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Le client n'a pas laissé de commentaire.

Christian F. le

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The ac didn't work and it was 106 degrees in riverside

Charles P. le

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Le client n'a pas laissé de commentaire.

Ellen S. le

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Not a thing! Everything worked just the way I needed it to. Thanks!

pamela t. le

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Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

sang j. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Very nice facility.

JASON P. le

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Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

ASHWIN K. le

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Ken was very helpful getting our unit set up. Thank you!

NORMAN N. le

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Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.