Customer Reviews for Bunting Marine
(U-Haul Neighborhood Dealer)

682 évaluations

635 Eubanks Ln   Wylie, TX 75098

(972) 442-4483

Heures d’ouverture

  • Mon: 11 am–5 pm
  • Tue-Fri: 10 am–5 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(972) 442-4483

635 Eubanks Ln
Wylie, TX 75098

Services dans cet établissement :

Heures d’ouverture

  • Mon: 11 am–5 pm
  • Tue-Fri: 10 am–5 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everyone there was so professional and helpful.

cora jackson 
Évaluation :
5

The owner is so cool and has a great personality. We chatted for a while and he took time to listen. He also works on my friend's boat. I love coming here and will continue. I want everyone to rent a Uhaul from this place.

Reggie Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Metoyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boichin Mang 
Évaluation :
1

This is the worst service I have used in my entire life , I wouldn't dare this even in the enemy of human kind , it's is a huge scam , they make you pay a huge amount and a lil extra , saying u used extra miles while google map shows same amount of miles . And then to your bad surprise three days later they charge you again for fuel , and also services of filling the fuel to that danm old truck even after you paying them a dollar for a mile . Isn't that dollar for a mile supposed to cover fuel , if I'm paying 140 bucks for the truck and 68 miles then fuel for 68 miles should be covered , they took 170 for fuel and extra miles then they had the audacity to take 97 dollars from my account again because they had to refuel , why on earth do you have to refuel a truck 2 times ? After using once . For shame u haul for shame . My whole family has boycotted this scam company for the end of times . Suck an egg u haul

vishal bheemraj 
Évaluation :
3

Dark location, poor parking.

Jason Biddy 
Évaluation :
3

dropped off after hours, so i was not sure the process since the gate was locked and i could not drive in. I assumed since the key drop was outside the gate, I was supposed to leave it outside so that is what i did. Hoping that was okay.

James Cummings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Downing 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lupe Meraz 
Évaluation :
5

Easy to drop off.

Cammy Riley 
Évaluation :
5

Nothing. They're perfect

LONNIE CARROLL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasser Hassen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elva Davila 
Évaluation :
4

Drop off box

Monica Penn Sutgrey 
Évaluation :
5

Amazing customer service , never disappointed.

Andrea Hernandez 
Évaluation :
5

Merci.

BLAKE CLEMMONS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Meza 
Évaluation :
5

The staff was very friendly and helpful. Highly recommended

Ashley Smith 
Évaluation :
5

On line experience was helpful

Gary Garrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn Lotzer 
Évaluation :
5

The online experience to check in was poorly thought out. Why would you require additional verification while I am on site trying to pick up my van? This leads to a frustrating customer experience and unnecessary wait times. If you need additional information you absolutely need to gather this ahead of time. The check in process should be as frictionless as possible. The same is true for the drop off process. I could not take a picture of the odometer. This is due to the fact that they refresh rate on the display for your vehicle is very slow and therefore hard to capture by a camera. Thus I took a video and then took a picture from the video. I plan to simply upload the the photo I took from the video. However you're drop off process only allows me pictures with my camera at that very moment. I cannot upload photos or videos. Surely someone is familiar with the problem with taking pictures of the odometer and the fact that the odometers display has a very low refresh rate and therefore is often not successfully captured with a camera just due to the display type. This meant that we were not able to successfully complete the drop off process and had to come back the next day and make sure process was completed even though we had dropped off the vehicle the night before. Overall the web vehicle pick up and drop off processes need to be rethought. Each touch point needs to be considered and the use cases reevaluated. Customer friction points need to be minimized.

William London 
Évaluation :
5

Excellent.

farhan khan 
Évaluation :
1

Fire the clowns and give them poor recommendations. Reuire employees to take educational classes on the internet for times when business is slow and all work is done.

Greg Sims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Sprague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Nigro Gonzalez 
Évaluation :
4

Hard to get in and out of. Friendly and helpful folks.

Joe Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina lugo 
Évaluation :
5

Check actual inventories. Bag of moving pad was partially open. 3/12 ordered were cut out of one. Luckily I didn't need all 12.

James McManus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Couch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Bunting 
Évaluation :
4

This location was more about the service than anything else. The young man who helped me, Alex, was fast, efficient and courteous. I was in and out in minutes with exactly what i needed.

JAMES HALLAN 
Évaluation :
5

The staff helped me out tremendously. I didn't know much about my hitch and they told me what i needed. They was a big help

Trenise Jordan 
Évaluation :
5

Rien

Shannon Mosley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doyle Koop 
Évaluation :
5

Great service

Rosa Martinez 
Évaluation :
3

I did the self check in after visiting with the person at Bunting Marine. Very easy to return the rental.

Donald Dennis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morand Hartman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton Binder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david harrington 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Hash 
Évaluation :
5

I had a great experience the staff was very professional and knowledgeable.

Corey Moses 
Évaluation :
1

I'll be calling customer service. You basically charged me 7 times the amount for a car hauler to go 340 miles! I've used them at least four other times and get a 24 hour usage and it's always been $55 roughly. This time I go six hours away to pick up and drop off at my home area and you charged me $400 w tax basically. Never again will I use you guys. You've lost not only me as a customer but about ten of my friends and family!

Handley chad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas York 
Évaluation :
5

He was good and very helpful also .

Joseph Burch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Fitchue 
Évaluation :
5

Customer service was excellent

richard fisher SEE NOTES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Fox 
Évaluation :
5

This location should become a PRIME U-Haul rental location. The customer service is excellent, they take care of the equipment and vehicles, and they bend over backwards to ensure their customers are able to rent when needed. These guys are very personable and professional- excellent representives of the U-Haul name.

STORMY MAGIERA 
Évaluation :
5

Great dude running the business

Nick Marlow 
Évaluation :
3

I dropped off after hours so I cannot evaluate the location.

JAMES CRAIG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Gilhooley 
Évaluation :
5

Great equipment. Very friendly and helpful people working at this location.

Dan Pisacane 
Évaluation :
5

great service and easy pick up and drop off

James Oakes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Hallford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick Woodul 
Évaluation :
5

Very friendly service. I'd go back in a heart beat! 

Paula Wuerthele 
Évaluation :
5

All went well.

Robert Garland 
Évaluation :
3

The establishment was closed on a Sunday so we had to use the mobile app to access the lock box. Unfortunately the app was not working. After multiple attempts trying to chat we finally were given a number to call. The U-Haul help desk number had a 55 minute wait time. After over an hour we were finally able to access it in the website which also gave errors multiple times logging In. Let saying the session had timed out.

Samantha Brantley 
Évaluation :
4

There was no rolling dolly and I was charged for it… customer service person was an asshole

Justin Alvizo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Maxwell 
Évaluation :
4

Dropped off after hours.

Navid Mahmood 
Évaluation :
5

Merci

Bruce Saldivar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Gladney 
Évaluation :
1

One of the worsted U-Haul I very rented from!!! Spent 2 1/2 trying to pick up my rental. THESE GUY SHOULD NOT BE IN BUSINESS WITH U8HAUL! THEY SELL AND WORK ON BOATS!! NO TIME TO DO U-HAUL BUSINESS!! DROP THEM..... HIS BOAT COUSTERS CAME FIRST AND I HAD I WAIT --worst experience every!!

Carrington Adkikns 
Évaluation :
2

No one came out to great me to even let me know I was in right location. They were acted like we were wasting their time when we went in to ask. They did check it in for me because I couldn't get my app to work but they took the keys and told me they would take care of it later. Kinda of blowing us off at the same time.

Betty Bender 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregg wunneburger 
Évaluation :
1

Owner was not there and no one knew when/if he was coming in to work. A worker gave me a key to a truck after I showed him my reservation. He said this happens all the time.

Barb Pfander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faustina Anning 
Évaluation :
5

I will not ever use any other location when renting from Texas

JESSICA ALLEN 
Évaluation :
5

App did not work for check in had to go inside to get the rental completed. Never could find "find my truck" under my reservation in the app. Delayed checkin by 25 min.

Brian Brungardt 
Évaluation :
5

Very convenient and easy!

Vicente Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael Sizemore 
Évaluation :
5

While I loved the people at the Wylie location I was not happy that I was contacted an hour before my pickup to be told I had to drive 40 minutes away because the original location did not have my rental that I had reserved. This was poor service from Uhaul, but not the Wylie location.

Debbie Andrews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN LOWE 
Évaluation :
5

One of the ratchet straps would not ratchet, we had backups so no worries but may need attention for next user. Excellent service as usual from Bunting Marine

Vincent Gilhooley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Meraz 
Évaluation :
5

These guys were super friendly. My transaction was quick an easy. Definitely recommend them from moving in the area. They have some really cool boats there too. Merci.

Cheryl George 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Broughton 
Évaluation :
5

Perfect location for drop off and east online check in

Monica Blackburn 
Évaluation :
5

All good here!

Gary Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARYN VAN CISCO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARYN VAN CISCO 
Évaluation :
5

Very helpful in having everything ready when I arrived to get the truck.

Jerry Bassett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOSE AGUIRRE 
Évaluation :
1

I picked up before open business opened. Application wouldn't work. Had to call support. Finally got through. Key was not in the lock box. Had to call to get some on to come to location. Then they didn't have any moving pads available. Truck had a half tank of fuel. Took almost 1 1/2 hours to complete. Will not location again.

Rance Knisley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frankie goodson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danny Mullins 
Évaluation :
5

Perfect

Rick Borsetto 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBBIE FOSTER 
Évaluation :
5

Very friendly.

Nathan Eckel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lianne LeBlanc 
Évaluation :
5

Gentlemen at location got us checked in and completed our return with excellent service.

Jeffrey Tackett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Mondics 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don Patin 
Évaluation :
5

My reservation was changed twice, but U-Haul offered to excellent service by upgrading my truck at my preferred pick up location. It was greatly appreciated.

Aaron Longoria 
Évaluation :
5

The gentleman that helped me was very nice

Claudia Kramer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morand Hartman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON THOMAS 
Non les évaluations ont été soumises pour cet établissement.

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