Customer Reviews for Burdges Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burdges Auto

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murali B.
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Customer did not leave a comment.

John H.
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I chose the location because it was advertised as being open on Sundays, and was told a few days prior it was in fact not open on Sundays. Additionally I think they gave me a furniture dolly that wasn't requested and charged for it. It ended up being in the way and was a hindrance and never used.

Toni C.
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Extremely nice people!! Will use again if needed! Thank you!

James R.
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Customer did not leave a comment.

Chang-Hsin Y.
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The lady was very experienced when helping me for the pick up the truck. The place is bit outdated and messy, but overall the experience is still good.

Evan G.
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Streamline the after hours rental process to avoid , mix ups. Perhaps have an emergency contact number. I think we got lucky, the owner happened to be monitoring her contact on her day off. U haul corporate/ online help/ customer service were useless and unreachable.

Brian C.
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Customer did not leave a comment.

Robert T.
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My comments above to the corporation and not the locations

Timothy B.
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Gwen is outstanding! Always thoughtful, flexible, and understanding. She always goes out of her way to make sure the customer experience is top notch! Bravo!!

NICK F.
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No improvement required

richard B.
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more instruction on how to use the equipment.

Melissa M.
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Headlight was out and I didn't notice until we were on the road, so we had to stop driving once it was dark. It really through a wrench in the tight schedule I had for the move.

Dale B.
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Customer did not leave a comment.

Donna G.
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The manager is fantastic! I am retired Army, have made several moves and often rented Uhauls. Gwen has great attention to detail and is very considerate of customers. I will continue to go to her UHAUL in the future. Highly recommend this UHAUL dealer!

steven B.
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best of the best

john K.
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This is the best Uhaul location ever!!!! Friendly, Fast!!

Timothy B.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

Jelena T.
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The moving labor service was exceptional: B&H Elite Movers. Handling professionally the cargo, was on time and always willing to do a step more., if the situation requires.

Russell H.
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Excellent and quick customer service! 10/10 would rent again.

Beverly S.
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Customer did not leave a comment.

Georgia L.
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Love the drop off box

Lauren S.
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Customer did not leave a comment.

DANIEL H.
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Always friendly and courteous. Great place

Linda M.
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Nothing everything was great. The owners are the Best. Luv the old school feeling of the place.

Takisha K.
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Customer did not leave a comment.

Richard F.
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harry K.
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Gwen was efficient and courteous. Everything went well.

Alexis R.
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Customer did not leave a comment.

William S.
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Gwen at Burdges Auto was outstanding. She was extremely accommodating, super helpful, and made a difficult moving process much easier. I WILL ONLY BE USING GWEN AT BURDGES AUTO FOR ANY FUTURE TRUCK RENTALS. Thank you!!

MARIA B.
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This is the 3rd time I've rented and all times they have provided prompt and excellent service. Will continue to request when required and refer.

La state L.
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Everything went fine it was a smooth transaction. Just keep doing the great job that they do. Thanks, LA

PETER J.
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A box with electronic equipment got soaking wet (printer/fax, scanner and labeler). Not sure if the equipment still works because I had to drop off at a storage unit as our house is not ready until March 2020. Fortunately it was the only corrugated box on the floor of the truck. Everything else was in plastic bins. When I got to the UHaul facility that I used a few months earlier, they sent me to another place ...30 mile round trip! Not good. Lastly the inside passenger side windshield was highly smudged and looked like the sresult of a dog's snout up against the window.

NAOMI M.
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Customer did not leave a comment.

Jeffrey F.
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Gwen runs a great location and is very accommodating

ROBERT O.
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Gwenn, Is very efficient and customer focused. She had my reservation confirmed and completed within minutes. You should have more people like her representing U-Haul.

Timothy B.
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Truck was maintained well, but dirty inside, with lots of dog hair.

Jonathan K.
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Great people....good equipment....fair price

Terry T.
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Gwen and staff are amazing. I always have great service when I rent trucks from Brudges. A blessing to our town of Washington.

Paul R.
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Gwen was very helpful.

Robert V.
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Customer did not leave a comment.

Nick P.
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Never call corporate Mom Pop shop at Burgess made everything right I would highly recommend them to anybody

Leopoldo L.
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Customer did not leave a comment.

Vincent C.
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Thomas C.
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Customer did not leave a comment.

Bennett R.
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Very friendly and helpful. I was injured in a motorcycle accident and they made the return painless.

walter B.
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it was a rush job & it was handled perfectly. The women was very professional but very helpful Everything was ready & we were on our way..

Dan C.
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Customer did not leave a comment.

Faithann M.
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Customer did not leave a comment.

melissa N.
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The Burges do an AWSOME job!! Have dealt with them several times. Very friendly and courteous!!

Sharon S.
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The location I ultimately went with had great customer service and I was very pleased with them. My family members and I tried multiple times to make a preferable reservation for our needs online and over the phone but although the online system let us book certain equipment from certain locations, and a family member was able to book a one-way reservation, none of this actually existed. The 6pm confirmation process the night before may make sense for your business model, but is terrible for customers. Some of the regional directors (traffic control, I believe?) were less than enjoyable to speak with, and the customer service and booking reps made the experience worse.

Frank L.
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Customer did not leave a comment.

laura D.
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charles W.
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Gwen and David are great, hard working, and down to earth individuals!

lisa B.
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Our wxpierence was wonderful. Such nice people and very accomitated

Robert C.
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Thank you. You were all pleasant to deal with and talk to.

Rachael B.
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A confirmation call

Keith W.
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Customer did not leave a comment.

taranjit D.
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Peter R.
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Rafael B.
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everything was excellent thank you

charles W.
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Very friendly staff extremely helpful

Michael B.
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Better maintenance inspections on the trucks. Brakes started grinding Midway through the trip. Staff was very friendly.

Manuel C.
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Very friendly staff, answered all my questions. It was an in and out process.

Marie C.
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I was very glad that the truck I wanted was available with very short notice. Everything went super smoothly. Would definitely use this location again in the future.

Chris P.
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Over charged. Returned truck same day but after hours. They waited until after 24 hours to check in on Sunday and double charged me . I will take up with credit card company

DANIEL H.
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Friendly and fast service

Isaiah M.
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Customer did not leave a comment.

Keith L.
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Quicker paperwork and vehicle cleaned / swept before pickup

Kathryn L.
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Our experience at Burdges Auto in Washington NJ was beyond our expectations. Gwenn was able to address and resolve issues that the corporate office could not address due to a failure with their computer system. She kept us informed via my cell phone with updates regarding the computer failure. Gwenn remained calm and so helpful throughout the rental process, although I was very unhappy with the corporate responses to my concerns and issues. She got us on the road and we have booked another rental with her for the second part of our move in August. I would rate her service A++++++.

angela J.
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This lady is NASTY attitude the COMPLETE OPPOSITE of Uhaul representation. Uhaul must CEASE from doing business from outside vendors. This location is very poor and RACIST! She does not charge everyone the same fees & charges. If you perform an audit you will find I’m telling the truth! In fact she overcharged me by $540.93 and did not report the $150.00 I initially deposited on June 29th. I know I am the biggest rental she received this year. She threatened to call the police daily. I spoke to Chris in customer service as well as the traffic manager and they said this is HER truck. How would ANY customer tell the difference between HER PERSONAL truck and other Uhaul trucks in a fleet of parking lot of trucks. DO NOT RENT from this location. I’m posting to every website and blog. She works out of a antique furniture store. They do not make ANY money there, so Uhaul is the primary income. However, Uhaul needs to TERMINATE their business relationship with this RACIST location unless they would like to catch a law suit and partnering with racist people to be made known public. This location is Not the Uhaul way and I demand for my money to be returned as this woman is ROBBING me because it’s HER TRUCK I want my money back and Will dispute with my credit card company.

Daniel S.
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Go to location . Always have equipment on hand and are super friendly . Thank you!! Dan. S

Michelle O.
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Customer did not leave a comment.

zach W.
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Jody was amazing and extremely pleasant. She made my day!

Paul M.
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Nothing can improve upon the service we received from Jody - she was extremely patient and did everything she could to accommodate our request!

KEN M.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Keith W.
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The team at Burdges was very helpful, courteous, and efficient while completing my trailer rental and hooking it up to my vehicle. I had a great experience and will rent from them again and recommend them to others.

KEVIROTC G.
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Customer did not leave a comment.

john S.
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Very easy to work with!

gertrudis l S.
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Customer did not leave a comment.

Mary M.
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Staff was very friendly and efficient from check in to hooking up the trailer!

Terry L T.
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The service was quick and efficient. Great team that works there!

John T.
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Apparently your software was a little buggy and the design of scrolling capabilities on the verification screen (screen that determines the vehicle and trailer compatibility) first rejected my vehicle the accepted it. Additionally there was no scroll bar on the screen so the check-in reps had to page up/down to view the screen. I'm in software development professionally, so I understand their frustration. They still kept a positive attitude amongst the difficulty with the software and should be commended.

Joy S.
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Customer did not leave a comment.

John S.
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Receptionist was also excellent

Clifford M.
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Scheduling was horrible and an absolute nightmare, I will never use Uhaul again.

William Z.
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The service and truck was exceptional. Several times at a different location I was left without a truck rental available even after making a reservation. I was relieved that all went well with my moving.

pattricia B.
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Very efficient in and out quickly have used several times over last 12 years

Michele M.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Anthony H.
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Karen L.
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Customer did not leave a comment.

Claire B.
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Customer did not leave a comment.

Dennis R.
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Customer did not leave a comment.

Samy D.
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Customer did not leave a comment.

Terry H.
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We have used this location many times. Very polite and trucks are very clean

Daniel S.
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Always have auto transport trailers available !. Great service in and out in 5 min. My go to location!. Thanks Dan S

Beth D.
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Customer did not leave a comment.

CHARLES S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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