GREAT customer service at this location!!JODIE F.
Customer Reviews for Burlington Self Storage of Burlington
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burlington, MA 01803
Services dans cet établissement :
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/11/2021 - 8/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Jeff was very accommodating. Easy pick/return. Would recommend!Samantha L.
Le client n'a pas laissé de commentaire.SAMEERREDDY A.
Le client n'a pas laissé de commentaire.LISA N.
Le client n'a pas laissé de commentaire.THOMAS C.
Jeff is great and always accommodating.Calvin R.
Excellent customer service from Jeff Always courteous. The office is spotless and so are the units I have rented.Lee M.
Le client n'a pas laissé de commentaire.Cassandra H.
Great experiance....Robert F.
Great Covid protocols Clean van, easy to drive. Would surely use again. Very nice , professional employee checked me in.Sigita C.
Le client n'a pas laissé de commentaire.Arielle C.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Bruce S.
Excellent customer service- manager extremely responsiveeileen A.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Cary C.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Betty S.
The virtual pick up went really well. However, I would highly recommend that you tell your customers that they should arrive 15-30 minutes early to complete all of the virtual steps needed to complete on your phone! It took me almost 20 minutes, which ate into MY Paid for rental time!! :-) Drop off was a breeze too. THANKYOU!Cathleen L.
Le client n'a pas laissé de commentaire.Connor S.
Le client n'a pas laissé de commentaire.Boris H.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Mark B.
Based on the experience I had with uhaul overall the last couple days, I will not be recommending this service to anyone. With such a large company, it's unacceptable that requests for trucks and locations are not guaranteed when made in advance. Let alone a pick up in the same town/city requested. I was also given the wrong address for the new location which resulted in us already going out of our way to get the truck for it to not be there and for me to have to play runaround with the company. Way too much hassle and stress added on to an already difficult time of trying to move!Spencer Y.
Le client n'a pas laissé de commentaire.Paul B.
Truck had service light for stabilitraction needing servicing. This service light would not turn off, so I could not see the mileage while driving. Other than that truck worked very well.Richard F.
Le client n'a pas laissé de commentaire.Vincent K.
The agent was friendly and helpful. Return process was quick and efficient. Only suggestion is to have the return location for vehicles clearly marked. There were no signs so I pulled up near the door and then had to move the truck.Kip G.
Le client n'a pas laissé de commentaire.Tom P.
Le client n'a pas laissé de commentaire.Patrick H.
I had a horrible experience the person who set up my reservation was more interested in the sale than she was making sure she entered it in correctly . I had to wait over a hour to be told that the truck I rented was on site but did not have the 24/7 technology , I was transferred around multiple times and talked to several representatives before I was told I had to drive 30 minutes away to find a truck that actually had the technology . It was such a inconvenience the whole ordeal took 3 hours .Gifty M.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Jason T.
Great experience. Jeff, in the office, was wonderful throughout the rentalâ€"extremely helpful, polite, and knowledgeable. Thank you for great customer service and a clean and well-maintained truck.Catherine M.
Jeff is excellent at his job. He was extremely helpful when we were moving in and when we moved out.Rachael K.
Your on-line sign up system is terrible. I totally failed at setting things up in advance. The person on site was fantastic.Richard M.
Fast and good serviceCharles N.
Le client n'a pas laissé de commentaire.Marie S.
Le client n'a pas laissé de commentaire.Pipaspon U.
Rented a cargo van for the day - easy and friendly pickup an dropoff. Good parking for my car while renting the van. Will go backDonald H.
Excellent organized opeartionRobert C.
Everything went well except not knowing how much gas to return back to level I started. Pick up and return with a full tank would help. I knew I burned 1/8 of a tank but had to guess how many gallons.Steven D.
Jeff is the most friendliest person that I have met and he was very helpful throughout the process. He is an example of how a good customer service should be.Parthiban R.
Le client n'a pas laissé de commentaire.Kirill B.
Le client n'a pas laissé de commentaire.Yvonne O.
The self serve experience within UHaul is inefficient, it took me longer to get the vehicle than it would've taken me to just wait to the place opened. Also the communication between Uhaul and the store was off. The truck I rented did not have the dolly I purchased.DONNITA C.
Just an excellent experience unfrazzaledStephen Z.
Place non-slip material on the back step bumper. The exposed metal is too slippery when wet.James J.
Lose the rental return requirements on the ap to include photos of mileage, gas and condition, etc. That was a huge turn off after an otherwise good experience. And to indicate that there would be a 20 $â€œconvenience feeâ€ if that process wasn't done was enough to make me think twice about renting u-haul again. Great experience except for the return ap process. That soured it for me.Daniel C.
Le client n'a pas laissé de commentaire.Ryan L.
I had a great experience at this location. The gentleman at this location was very helpful and professional. I returned the vehicle 24vhours after I was supposed to with no problem. Would definitely use this location again and recommend to anyone looking to rent a Uhaul.Jennifer S.
Le client n'a pas laissé de commentaire.Kathie C.
The entire Experience was a nightmare. We were at the designated pick up at 7am and we finally left with the vehicle at 9:35am. There was a software issue with uhaul online and no one was able to get us into a truck. I had hired movers waiting over two hours for us at the house to help load and incurred an additional 300,00 $ to just sit and wait until the issue was resolved. Destiny at uhaul was wonderful and did all she could do as were Chris snd Jeff at Burlington self storage. I am not inclined to recommend anyone use uhaul with this issueTina C.