Customer Reviews for Burnet Tire and Automotive
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

2791 W State Hwy 29   Burnet, TX 78611

(512) 553-6002

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/24/2021 - 11/28/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 553-6002

2791 W State Hwy 29
Burnet, TX 78611

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/24/2021 - 11/28/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Service was timely and good but they added an 8 $cargo insurance charge without asking me if I wanted it and refused to take it off.

Charles D. 
Évaluation :
5

The online check in and out was challenging but ok once I figured it out.

Troy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
1

Owner was smoking inside and when I asked if he could Please go outside to smoke cause it makes me sick He told me if I didn't like the smoke then stand outside, I told him that I was trying to check out my reservation and just gave me dirty looks and refused to go outside, So I go outside cause smoke cause I was getting sick from smell of smoke , Then he comes outside stands besides blowing smoke in my face telling me that it really doesn't make me sick I'm just being a asshole cause I don't smoke and the whole time he is trying to start a arguement/fight . I WILL NEVER USE THIS LOCATION AGAIN OR RECOMMEND!!!!!!

Charles C. 
Évaluation :
1

company lied, with their consent,. returned equipment on weekend when they were closed, then they charged me 2 extra days on rental, ripoff scam! U-Haul Burnet Tire

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Excellent service. Everyone was very helpful and got me in and out promptly without any issues! Highly recommended...

Carlos G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnna M. 
Évaluation :
4

Better signage

Steven R. 
Évaluation :
5

Great Experience.

Jason L K. 
Évaluation :
5

Nothing. Perfect job.

JASON R. 
Évaluation :
5

Wonderful people here, friendly and very helpful. Thank you Charlie and for your helpful staff.

BRAD B. 
Évaluation :
5

Everything was great

laurie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron O. 
Évaluation :
1

I originally reserved at another location, as I have done many times in the past. Reservation got moved to pick up location due to the truck size I requested, 26 ft. I got a call Friday the 24th, day of pick up saying the truck was not there and I needed to call uhaul to find another pick up location. An hour later I got a call back saying that the truck would be there and for me to keep my reservation. On my way to pick up the truck I got another call saying that the truck wasn't there, it was 3:20pm and I was already on my way with the movers to pick up the truck that I was told would be there, AND was called and told that my truck wasn't there and I needed to call uhaul back for a different location. At this point I was very upset and the lady said that they had a smaller truck I could use that was 20'. After going back and forth a couple of times I finally agreed to take the smaller truck. Once I got to pick up the truck they tried to charge me 199.00. I told the lady that I was told since I was getting a smaller truck the price would be 40 a day. She adjusted some items on the truck and my total was 117 and some change. When I returned the truck via online return at the drop off location, my account said that I needed to pay more money and had charged me more for the rental. I asked for someone from uhaul to call me back so we can discuss this further. I should have only been charged for the smaller truck rental and an appliance dolly for two days.

Jodie B. 
Évaluation :
5

Burnet Tire and Automotive were wonderful. Service prompt, vehicle clean and well maintained, helpful and courteous. An epitome of Uhaul professionalism.

MARTELLE L. 
Évaluation :
1

Make sure the mileage is correct on the vehicle before you take it. I was charged 40 for 15 miles (and thats adding an extra mile for gas when the gas station is next door to the company) 5 holds were put on my debit card, for 197 each. Whether the money is debited or not the money was still put on hold. I was laughed at when I questioned why my card was charged so many times. told they credited me a day because they were trying to charge me for 4 days. Um, I had the vehicle 3 days. thats not a credit. Thats you doing your job. Very disappointing interaction with this company.

Jennifer Travis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy B. 
Évaluation :
5

People at this location were very friendy and helpful an i will use them again

David B. 
Évaluation :
5

Easy and helpful

Molly C. 
Évaluation :
5

Went above and beyond to help out, even staying late past closing to allow for us to pickup!

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bradley B. 
Évaluation :
5

The only problem that I found was that the aluminum floor left a residue on the bottom of my cargo. When I placed the items on my new carpets It left dark gray smears is hat had to be removed with a carpet cleaner.

Lorna A. 
Évaluation :
5

Just give a good return point.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Great friendly service.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley F. 
Évaluation :
3

I was picking up the trailer by myself and had no help hooking it up. I have rented from U-Haul numerous times and never had to hook up a trailer by myself. Other than that the trailer worked well and was in good shape.

Michael T. 
Évaluation :
5

It was easy peasy and Al was very nice and professional. Merci

Toni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen P. 
Évaluation :
3

Minimize the wait.

Joel U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS Y. 
Évaluation :
5

Don't change anything... the experience was perfect.

James L. 
Évaluation :
5

Have no complaints about service I received.

Frank W. 
Évaluation :
5

This location was great. I had reserved it from another location, they did not have it and sent me to Burnet Tire. Should have shown in the reservation that my pick up location was changed.

Don L. 
Évaluation :
4

Efficient and helpful.

Will W. 
Évaluation :
4

My Visa was hit with an extra mileage charge. 70 miles is nothing in Texas. I was charged for 49,2 miles over, and I only drove to the next county.

Larry N. 
Évaluation :
5

Al the guy that helped us out and got us on the road and explained everything in detail. Was very understanding of our situation and helped us In so many ways. Great customer service and i have referred them to so many people already..

Amber B. 
Évaluation :
2

We had a reservation for a 6x12 one way trailer to Dallas. We called our original pick up location to confirm they had one, they did not so we had to call ourselves to find one. There was nothing local so we had to drive to a different town. Once there they could not find our reservation despite having a printed reservation with a number. The guy just added drop off in Dallas, even though our reservation had a location to drop it off close to where we were moving.

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
4

One of the running lights on the trailer did not work. Upon advising the manager it was promptly repaired and I was on my way.

Kim T. 
Évaluation :
3

i had scheduled a truck 1 month in advance , I called 2 weeks before to verify truck would be there ......., still was not set up .....

ROBERT H. 
Évaluation :
3

It's a tire shop! I had to wait while the only guy there fixed a flat. It's a small town though, what do you expect.

dave R. 
Évaluation :
5

no suggestions, charlie and her team were very helpful

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Nothing at all. The girl at the counter was Awesome.

Linda N. 
Évaluation :
5

Brought the trailer back 14 hours early. They charged the full 24 hours. They should accommodate customers who endeavor to bring equipment back early. Small refunds make for a large loyal customer base.

paul K. 
Évaluation :
2

I was made to pay for two days even though I only needed it for one Day. I returned it to the U-Haul on Grissom road the same day. It doesn't take two days to drive from Burnet to San Antonio

elizabeth S. 
Évaluation :
4

More lighting for night drop off.

Jackie B. 
Évaluation :
5

Excellent service!

Dan S. 
Évaluation :
5

Can't think of anything. Staff was friendly and helpful, and checked me in and out quickly!

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard L. 
Évaluation :
3

I was not informed that in order for me to choose the drop off location that I had to do so BEFORE U-Haul chose it for me. I spent approximately 30 mins on the phone on the day I was going to turn the trailer in. I was also not verbally advised about what I needed to do to get a refund for any unused days of the rental. I have seen the worst side of U-Haul's customer service.

donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin F. 
Évaluation :
3

This location was nothing special. It was a dirty garage with the cold wind blowing through it. What made it special was the gentleman who helped me with this rental. As usual, UHAUL set up my reservation for a location that did not have any trucks in my size. More and more often UHAUL is a NOHAUL! The fellow at this location was kind and worked with me to get another truck in a different size. Burnet Tire and Automotive did good work. UHAUL not so much.

James C. 
Évaluation :
4

Paperwork went pretty fast and he answered all our questions.

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTIE OR VICTOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Paige P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin F. 
Évaluation :
5

0,7 cents a mile for a truck is outrageous. Going to have to shop around next time I need a truck

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

I was scheduled to drop off at JB's quick ship in Burnet, TX on 600 S Water st. When I arrived, I was greeted in an unfirendly manner and was told that I was unable to drop off there because it was "full". I was told to take it to one of the other dealerships in town, each of which were "3 miles up the road". When I arrived at my assigned drop off location, I was 1,6 miles under the alloted mileage. I left to look for one of the other Uhaul dealers, causing me to go over the mileage, which I was then charged for. Also, she did not provide an address and I was unable to find one of the service centers, which added to the mileage on the vehicle unnecessarily. She was unprofessional, unhelpful, and rude. The gentlemen at Burnet tire were great and very helpful. This has been the worst experience I have had with Uhaul after multiple positive experiences in the past, I would like to speak with someone about my poor experience and possibilities of refund of services partially and I am not complying to pay an overage in mileage for something that was out of my control .

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara S. 
Évaluation :
5

Google maps didnt quite get us to the location but it was just over the hill. Ni worries at all.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsea R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Very friendly and helpful.

Carolyn W. 
Évaluation :
1

Was told to back the trailer in and that the man would help me in a little while. The lady at the counter was on the phone when I walked in and she quickly turned and walked away without so much as eye contact. When the man did speak to tell me he would be a while I explained I was trying to make it to a drs appointment and he shrugged his shoulders. I was told I could just unhook the trailer by myself if I was in a hurry. Very poor customer service will not use this location again.

Alan W. 
Évaluation :
5

Staff assisted us right away and let us know where to park the rental.

Ramona L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH G. 
Évaluation :
5

Rien

Steve S. 
Évaluation :
5

Excellent customer service. Nice people, easy to work with. Best u-haul place in town.

Carolyn W. 
Non les évaluations ont été soumises pour cet établissement.

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