Works well as it is.
LEON J
Customer Reviews for Burns Landscaping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We were told that we had $33 coming back to us but we had to wait until Monday to receive it because she didn't have any change
Bill JHours open are pretty limited. Had to leave work to pick up trailer.
Tania II called both numbers multiple times and no one answered. Upon arrival to do mobile drop off, I couldn't get the app to load correctly. I went into the office and the guy said he would take care of it. My rental wasn't returned for over 30 hours AFTER I dropped it off. I'm thankful when I finally called 1800 GO UHAUL, that they were so helpful.
Kevin WTruck was full of roaches
Michael PMy GPS kept telling g me I was not at the correct place when I was. It over 2 HOURS TO GET INTO MY U HAUL. THAY JUST WASTED MY TIME And MONEY,
Bethany MYou were prompt. I got out quickly. Thanks again
linda wExcellent service, even hooked the trailer to my truck and showed us how the stand worked.
Rebecca KEverything Great
Michael KMake sure if the customer pays for equipment that it's on the truck.
Sammie WI appreciate the customer service at this location. We all know there are no navigation systems on your trucks. There SHOULD BE a Phone Holder and a USB outlet in the truck. That would make it safer.
Richard SMr Burns was very helpful and friendly.
Lowell MGreat service
PATRICIA GExcellent service.
Gayle MMaybe would be helpful if you could pick up anytime after they are closed.
LEONEL FThe pick up location was a JOKE! The guy's printer didn't work so I had to take pics of the paperwork with my phone. The right brake light didn't work on the the trailer, and he indicated our vehicle was the problem and made NO effort to resolve the problem. The problem was a result of poor maintenance on the trailer! The place was filthy and too FOREVER to get checked out. We were the only people there at the time! I WILL NOT EVER go there again!
Barbara CMade an exception and Helped me with a truck when I really needed it. Thanks so much
BOBBY WNot over charge
BRANDON BNo one at this location in the middle of the day, I had to use the after hours drop box
Drew LJerry was great to deal with. I would most definitely recommend his location to anyone needing moving help.
Kurt RYou could make sure the equipment is actually at the original booked sight at the original booked time. We basically lost a whole day of progress and hired help because your online and 800 service is extremely poor. Every physical rental place and people we dealt with were Excellent and had the exact same complaints. You guys over book and pull trucks away and shift people schedules around last minute and really mess with people's lives,time and money. And then we can't get any one of your arrogant phone jockeys to listen or make any reasonable compensations. They like to abuse their long distance, "you can't touch me" power to be rude and hang up on you or make you play a waiting game. Very dissapointed and disgusting. We should have , at least, been granted a whole free day of charge or something. Like I said, these poor folks providing the trucks are NOt the problem. It's corporate and your arrogant phone jockeys.
EDWIN SThere were roaches In the first and the second truck we tried. Then finally the third was half way clean. Then after I called the drop off location charged me for gas and we put it back to more than when we started. It was a HORRIBLE experience!
Barry CConsidering Uhaul changed my pick up location the morning of my scheduled pick up, the person at this location was very kind to stay open past his normal business hours bc we were 38 miles away.
Margie KThank you for your help, Jerry. We appreciate you!
Beth FThe truck needed to be cleaned out . Especially through this COVID it should have been cleaned
MICHAEL LTrailer was in good shape but could have used a wash down instead of just a sweeping
Robert BThere was nobody at the location so I called the owner; he was out of town and took down all my information over the phone and allowed me to take the trailer and be on my way. U-Haul however grew angry with me on the phone that i dared question why i could not take the trailer as i already paid for it and submitted all my information; the woman hung up the phone on me.
Jonathan HYour drop off location addresses were badly out of date.
Mark CThe actual business name on signage (at drop off site) is "Fast Track" & this was just a bit confusing as I didn't see anything with "Burns Landscaping" on it.
Angela D