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sean a
Customer Reviews for Bus Barn of Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location had a dirt path to go around. It had HUGE pot holes full of water to go through. It was difficult to find the main door to get help, but the employee did come out of the "house". He was very nice and friendly.
Betsy RDropped off after dark. Huge potholes and not well lit. Multiple businesses on property with large vehicles around. Sketchy area.
David JSmooth out the drive entry.
Enrique BThe location appears SHADY, like something out of the movie DELIVERANCE.
Janie CThe gentleman in the office at this location was the true professional
SHAUN WEverything is always great!
Albert TThis property is dark and the driveway is full of potholes that will be full of water after rain. I would never consider returning here at night. The operator of the property was nice and the trailer was in great condition. I would just choose a bigger uhaul location for my next rental.
Richard SJoe was kind and professional! The rental process was seamless and quick…We will be back! Merci.
Jennifer NIt was not the location I had a problem with but the 24hr service to pick up the truck that I had several problems with even to return it. Never want to do that again!
Aracely SThe place was a little old but the person there was friendly which made the experience good
Warren BOutstanding
Danielle wThe guy was so friendly and helpful!! Great customer service!!!!
Keina WJack was great
Charles NManager running location was very cordial and friendly!
Joseph DBud barn location is great. Customer service and equipment are excellent.
Rene SThis is more of a pasture location. Improve entrance as a dip as you come off of f the pavement. Very helpful and accommodating personnel.
ronald nTrailer was still filled with moving blankets. It also had spilled gasoline in it. I had to clean it with degreaser and air it out before I could begin using it. Wasted time that I paid for to clean it.
Travis EBest service I’ve ever had at uhaul!!!
VANCE GFriendly and attentive fellow. Took care of me right away.
Angelina SDirt driveway with potholes full of water. Not very clear where we should park the truck after use.
Curtis AA very isolated center. The in-house manager was beyond efficient and welcoming.
Gary KCountry but convenient.
Orok OConstant harassment to get equipment in even just at pickup. Rude staff. Horrible location. Not even allowed to keep truck as needed due to harassment. Overcharged for gas. Will go with another company in near future.
Janelle HLove BusBarn they are great.
STEPHEN KWas a smaller location. No clear return area. But I was able to return my trailer after hours. Was easy to find and there was room for me to pull the trailer in and back it up. The location did not feel very safe or secure at night. The parking lot was very dark. I had no interaction with any staff. I cannot comment on their service.
Chris AJack was great, but the location needs to be cleaned up a bit. A lot of brush.
Yadira GThe gentleman working there, possible the owner, is AMAZING, however, I initially turned around and went to a gas station to see if I could find slither location. The grass is very overgrown so it's hard to see the UHAUL sign. When you turn into the property, the enter drive area is riddled with VERY deep potholes that were full of water so it's impossible to know the depths and almost impossible to drive around them. The truck I received was raggedy, and that's putting it VERY NICELY!! Ion starting the truck, it was so loud I could barely hear myself think!! The faster you drive, and it does NOT go over 40 mph, the LOUDER it got. I took a video if you would care to see it. Also, the engine light stayed on. I don't know why the truck was so loud, I'm thinking a missing catalytic converter, but it should NOT be on the road!!!!
Renae BOwner was very nice and helpful. Had equipment ready but wasn't a full tank so we had to get gas. That would be the only suggestion - to have the trucks filled up for the longer rentals. Merci.
Trennice JAlways very friendly and knowledgeable service. Took the time to properly setup the trailer and verify all lights were working correctly. Fast and efficient and i was on my way very fast.
DAVID TThe rep at this location is an awesome person. His customer service is top notch. Very respectful and kind. I really appreciate the service he provided.
Stacey RContinue to give excellent customer service
Doris BStaff is outstanding.
ANTHONY JExcellent quick and easy
john s.
Darell MNo one was available at time location stated it was open for service. Phone number was to a personal phone and person that answered stated that we could unhitch the trailer ourselves if we wanted to leave it at this location because he wouldn't be in until later…we went ahead and I hired the trailer and sent a picture and message to the person with verification that we dropped off..very unprofessional
Casey ACharged a cleaning fee for a few pieces of paper, ridiculous
Christopher SIt was a great and easy experience
ROLAND CJack was very friendly and helpful. Made sure to attach and inspect equiptment.
DAVID TI'm not sure I would have made it in a normal car the water was so deep in the holes at the entrance and exit. The staff was great.
Keven CThe older man who helped me was nice enough but the office and outside location were horrible. The office was dirty, smelled of stale cigarettes, and littered with automobile parts and other random items. The location was filled with deep mud-filled potholes and extremely overgrown grass. My wife said that there was no way in hell she would feel safe renting from there alone.
Jason FThe car hauler I rented had 1st flat tire in 1st 2 hrs. Took it to uhaul. Took over 4 hrs for them to change tire. Woke up next morning to 2nd lat on different tire. Put air in it myself. Couple hrs later same tire flat. Took hauler back day early. Because didn't want to chance another problem. Tried to calluhaul totalk to someone about experience, was on hold twice tfor more than hr. Was told to go to live chat for quicker service. Hold ime the was almost hr. Finally got someone was told they would call me back with solution. No call back. RENT UHAU AT YOUR OWN RISK
John Wvery nice man
Richard NHave a bigger uhaul sign.
Christopher S