The lady that I dealt with was very nice and had wonderful customer service skills but the truck had a leak and it wasn't a small leak I got soaked on my drive I just wish I would have been pre-warnedCrystal H.
Customer Reviews for Busch Warehouse Office Center Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I used the app and it was not user friendlyKim S.
The previous renter was careless and dirty. Also, the mileage and fuel were incorrect so they were not respectful with your equipment. I appreciated the incentive to fill up to 1/4. The van itself is in very good condition so thumbs up. What I disliked was the return. I wasted a full hour at night because I waited 45 minutes on the phone for a representative to help me, simply because the mobile app REFUSED to upload the photo of the odometer/fuel gauge. This is the only reason for the 1-star review. Without this, I would have given 3-4 stars. Please get a chat function for the return or fix the issue with the photo not uploading. Why was I able to upload photos when I picked up? (The pickup experience was fine). If I continue wasting time like this, I will consider other services.John R.
24/7 pickup. Wrong keys placed outsideAndrea M.
Le client n'a pas laissé de commentaire.Carlos V.
Excellent customer serviceSam S.
The monile check in process is terrible. I provided 3 different alternative contacts and was told none of the answered when in fact all of my contacts said they were never actually called.ROBIN L.
Le client n'a pas laissé de commentaire.Wilberto B.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.ADRIAN M.
The office is in a storage facility and really hard to access. The gate code needs to be provided both when picking up AND dropping off, it was NOT included in the pickup instructions so we had to wait outside for ten minutes for someone to come behind us and let us in the gate.Ariana T.
Had a problem with the online registration and no one was present or would pick up the phone for assistance. The pick up took over 40 minutes.STEVE R.
Le client n'a pas laissé de commentaire.Natasha H.
Le client n'a pas laissé de commentaire.Darrell M.
Experience was smooth. Vivian was very helpful. Merci!Raoul T.
Ms.vivian rockLILLIAN S.
Great customer service!!Miguel G.
Le client n'a pas laissé de commentaire.kory F.
Air conditioner did not work in truck. Staff was very friendly and helpful.Melissa M.
It seems as if the independent U-Haul stores take advantage of the consumer. There were so many unexpected fees. No flat rates, 0,79 per mile. I was no pleased with the experience at all.Andrea D.
Le client n'a pas laissé de commentaire.PATRICK D.
Vivian went above and beyond to resolve a problem I was having with the location at 2600 N Tampa st. She deserves a promotion for her customer service and dedication to do a good job. I cannot say enough about the great lengths that she went thru to get my reservation transferred to her (at my request after getting no response from the Tampa St. location and no conformation call the day before my scheduled pickup). I picked up truck just one hour later than my reservation was for. THANK YOU VIVIVIAN FOR CARING THAT MY RESERVATION WAS HONORED.Joan M.
Le client n'a pas laissé de commentaire.Chris K.
Le client n'a pas laissé de commentaire.Jimmary S.