Le client n'a pas laissé de commentaire.TINA P.
Customer Reviews for Busy Bee Towing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.QINGYU L.
Le client n'a pas laissé de commentaire.John P.
The attendant was friendly and helpful, and reimbursed me for the tire replacement I had to do.Tyler E.
Le client n'a pas laissé de commentaire.ADRIANA L.
Great customer service! Thank you so much for your help!DOMINIC G.
Le client n'a pas laissé de commentaire.Dylan F.
Le client n'a pas laissé de commentaire.Edwin V.
Uhaul called me the day before we were supposed to pick up the trailer and changed the location to significantly further from our home (to Busybee) Additionally they allowed us to change the pick up time to 7:00 a.m. We were not thrilled about the longer drive for pick up but were VERY unhappy to discover that the location we were picking up didn't have the 24-7 pick up option available. We stood at their box and followed the directions but were told we'd need to wait for the business to open at 8. The business's hours were posted as closed the day we were there for pick up but thankfully an employee eventually showed up and we were able to get the van. She mentioned that U-haul has the wrong geo-location for them and for their 24/7 pick up a customer would need to walk out towards a highway for it to read that they were there or some such thing. Overall the move of location (understandable but frustrating) and the mess of pick up made a moving day all the more stressful.KAREN W.
Place was not open at the time I was given to pick up the truck. Took an hour to pick it up because of errors.Shane G.
Le client n'a pas laissé de commentaire.Brenda B.
The gentleman who helped was very friendly and the check in process was quick and easy. The location was very convenient for me as well.SHAUNA ANN I.
Dolly missingMELISSA F.
Le client n'a pas laissé de commentaire.JASON C.
Great friendly customer service.KAREN B.
We had an issue with the driver side mirror being loose and unable to tighten it. Made our 1k journey so much harder and we were out in the middle of nowhere so couldn't sit around and wait for someone to find and fix it for us. Our original Ault location for p/u didn't have our truck and would not help us find it. Sat on the phone 800# for 27 mins and still nothing. Then one guy came in to work and handled it for us in minutes, found our truck in another city (Greeley) and we were on our way. Cost me more for the help I had scheduled for loading due to being late with the truck. The whole thing was very difficult. We got an update on pickup location 4,5 hrs after we picked it up. Communication is not very good I'm afraid. The Greeley office was great. Only one petson out of 5 at the Ault location was in anyway friendly or helpful. Buyer beware I guess. Glad it's over, sad it cost me sooo much money and time.Alie A.
Le client n'a pas laissé de commentaire.BRIAN T.
Le client n'a pas laissé de commentaire.Ashlynn R.
Busy B was excellent. UHaul was a total nightmare. No one has any idea what's going on. I probably spoke with 5 people. I will always find an alternative to UHaul from now on.KEITH C.
Le client n'a pas laissé de commentaire.Logan N.
Staff was om point really fast and out goingvalerie S.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.PATRICIA M.
Very friendly staff and helpful I'm a disabled veteran and they even hooked up the trailer for me. Je les recommande chaudement. There pride and professionalism shows and there second to noneMelvin A.
Le client n'a pas laissé de commentaire.CASSANDRA M.
Le client n'a pas laissé de commentaire.PERRY H.
Too many fees. It would if been cheaper to rent my neighbors truck.Toby M.
Le client n'a pas laissé de commentaire.Ralph Mike S.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.Peter N.
I dropped it off after hours so I had no contact with anyone.Matt T.
Le client n'a pas laissé de commentaire.Megan F.
Le client n'a pas laissé de commentaire.Carrie H.
Le client n'a pas laissé de commentaire.Candelario M.
Le client n'a pas laissé de commentaire.Matthew D.
No one there during business hours,William M.
I did not have to go inside. Instead I was met by a very friendly employee who was efficent and helpful while checking me out.Connie S.
Le client n'a pas laissé de commentaire.Devin C.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Sue G.
my only problem was that there was a very small bag in the back of it that had armer all and dry cloth in it from the car wash because it was dirty on the outside so i spent a couple bucks and my time to clean wiped down inside and then for that little bag of armor all and cloth they took 25 $bucks off my depositTodd G.
No one was there and on the day it says they are open they only pick up for towing and hot U-Haullee A.
Le client n'a pas laissé de commentaire.seth R.
Way too long to check-in using the app.Mike P.
Le client n'a pas laissé de commentaire.Boden G.
Le client n'a pas laissé de commentaire.Kent D.
Truck ran well with no issues but the puck up location was not the one I selected when I reserved the truck.Shanda Z.
Le client n'a pas laissé de commentaire.Tamra G.
Absolutely remarkable! Great service. Wonderful pricing. Thorough process. I'm so grateful we chose uhaul for this move!Rosita B.
Le client n'a pas laissé de commentaire.John F.
I am very upset and frustrated with my overall UHaul experience. The truck I ordered kept getting smaller. My reservation location and size of truck was changed without my knowledge. AFTER the fact, I found an email in my junk mail that was sent less than 24 hours before my move indicating a LOCATION and SIZE of truck change. Do you understand how difficult it is in the MIDDLE of a home move to have a smaller truck and find the change in location. I had to drive further to get my truck and rely of other transportation to help fit our move. I waited on HOLD for almost 30 minutes to discuss with an agent. Finally I was asked AT THE TIME of picking up the truck for verification. My work is closed on the weekends and most of the verification documents requested were in storage. You should be asking for that information in ADVANCE. I was LUCKY that I happened to have a document in my car. But everything else was packed, and as I just mentioned I had to drive even further to get the truck. Just think of all the time I would have lost to have to go back and find that information. The was an AWFUL experience and I will not ever use UHaul again.Wendee H.
Very nice & helpfulHeather G.
All in all, it was a simple process to obtain the trailer and to return it. When I had initially given my card information, I had accidentally given them 2 different cards. When asked which card to run, I gave them my answer, and still they charged the wrong one. Put my bills in a bind, and was forced back pay on a few things. Really wish they paid attention to that specific detail.Brian R.
Great experience. They had the truck when others didn't. Professional, friendly, quick people working there. I have before, and will continue to rent my trucks from there.Robert S.
The reservation was not set up right on line was supposed to be 24 hours then reserved at 10 hours????Walter D.
I am severely disappointed, when we went to drop it off we were charged a cleaning fee. I asked about it and was told it was because we had dog hair in the truck. I informed the gentleman that we don't have a dog. He then said well a cat then, I informed him again we don't have any pets what so ever. He then told me well there was a ring in the cup holder from a drink, really that's why you are charging me. No one had informed us it needed to be spick and span. It was in the same shape we picked it up in. Then we were charged for the gas not being where it was supposed to be, we stopped a few blocks away and filled up to the 5/8 mark. I left feeling scammed and so discussed with this whole experience. As much as I paid for the uhaul and then to charge for me for these things. This wasn't my first time using Uhaul services, I used them about a year and a half ago and that was a total different experience. The people were great that I dealt with and so helpful. On the upside when I called the Uhaul customer service line, they were fantastic and so friendly and helpful.Clarissa S.
I was called the same day of my rental about an hour before I was to pick up my rental to tell me that I had no rental available at the location I had chosen or for the time I needed. I called back because they left a message on my voicemail. It took me 30 minutes to get someone to talk to after I was transferred from Texas back to Colorado then someone in New Mexico answered and tried to transfer me again. I refused and demanded service or I wanted to speak to a manager. Finally I was helped by the person in New Mexico but was only given a new location which was an hour away from the my initial reservation just to be charged more money when I was told it would be the same as I had already paid. I was not given the 50 $credit that U-haul has as a booking guarantee. So I went an hour out of my way and my moving was delayed just to be denied the guarantee as I should have been contacted the night before and was not. So the locations were ok and the people were helpful at the sites but the overall booking experience was a nightmare as I thought I was ready to move at 930am and ended up not starting my move till 11 am by time I picked up the trailer and got to my location.Antonio M.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.marquez E.
The truck had low tire pressure, and the paperwork wasn't explained well.Mageret C.
I have no complaints with Commander Towing. However, I do not like how difficult Uhaul has made the rental process. Uhaul seems to complicate the rental process more and more every year. Uhaul is more about data collection and liability mitigation than it is about serving its customers.Lee S.
Le client n'a pas laissé de commentaire.robert S.
Le client n'a pas laissé de commentaire.Susan C.
This location used to be the greatest location... Not now transplants are the new owners... they set there own prices which are absolutely ridiculous for a 2 hour truck rental.. The also have a side business for WELD county to make even more shady money.... UNREAl I have used U-Haul so much in my life & it only cost me 269 to go over 1000 miles with my truck rental from Broomfield , Co to Omaha Nebr... But these guys are making over 100,00 $ for 2 hours of a supposed 19,95 $ an hour truck rental yet I was charged over 77 for mileage plus put in 15,00 $ for gas .... so that makes a grand total of 132,00 $ outrageous ...........in Colorado......for 2 hours of moving .......does this make sense? No it doesn't .... STAY AWAY from this business & unless someone from corporate refunds my money 132,00 $ I will never ever in my lifetime use U-HAUL again .....Christine H.
Le client n'a pas laissé de commentaire.Tracey M.
My pickup was not on time and I had to pickup in a city almost an hour away from me. As a result, I could not move into my new apartment and had to push out the start date of my new job. I will never use Uhaul again.James C.
Le client n'a pas laissé de commentaire.LONNIE R.
This location was wonderful, the guys there were friendly and helpful. Uhaul screwed up my truck rental and I never got a truck at all. For trailers, thumbs up, for trucks, thumbs down! I will pay more but will always use another company to rent a truck, never uhaul!William S.
We were ripped-off with a bogus charge after the vehicle was dropped off.James K.
Faster road side assistance.adrian R.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.OMAR J.
The staff was excellent--friendly and efficient. Turning in the trailer I rented went fast.Robert B.
Double charged and then when I called they came up with every excuse why they needed too. Over drew my bank and didn't even give the full refund backSamantha D.
Le client n'a pas laissé de commentaire.Benjamin E.
I had to change pickup locations 4 times and ended up driving 80 miles round trip to pick up my trailer. When I arrived they had one trailer, but said we would have to have it back the next morning - not possible we were taking it back to MN. Owner called regional manager and it was straightened out. For our trouble, the Owner comped us a couple extra days, no charge for the pads and the insurance for the trailer. He really came through for us. Very take charge kind of guy! Keep this guy!!Karen W.
Le client n'a pas laissé de commentaire.Travis W.
Commander Towing should not be a location for you. I arrived to pick up my truck and after being told someone would be there in 15 minutes, they arrived an hour and a half later. Meanwhile I stood in the cold. This was all after the truck I ordered was not at the pick up location. I now have to travel an extra 1200 miles to get the rest of my belongings. I will only use U-Haul in the future if I have no other options.David I.
Absolutely wonderful customer serviceWILLIAM B.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Gene S.
Le client n'a pas laissé de commentaire.Benjamin E.
Le client n'a pas laissé de commentaire.Robert B.
As I mentioned in my first review, working with Commander Towing was wonderful. Great group of guys.Ronald L.
Friendly staff with a quick drop off.Ronald L.
Poor service on the part of U-Haul as no address was given and google address was wrong so very difficult to find location and meet reservation timeDEWAYNE L.
Le client n'a pas laissé de commentaire.Clark C.
Trucks that have been serviced, ensure battery life is good, tires, etc. Truck broke down 3 times and delayed our arrival by an entire day and a half.Pedro F.
Very easy transaction needed a tow dolly and it was everything that I was looking for. WISH I could remember the guys' name that helped me out, he walked with me outside, hooked up the dolly to the truck and did a step by step rundown on how to load up the car and secure it to the dolly. Thank you, will go hear for any moving/towing needs!David R.
AMAZING. Easy. Convenient location. Helpful people.Ruth D.
Le client n'a pas laissé de commentaire.Commander T.
Le client n'a pas laissé de commentaire.Andre P.
Telling people when it actually has to be returned they told me I had an extra hour and an extra 5 miles and it wasn't true they just wanted me to pay for an extra daymiranda M.
Le client n'a pas laissé de commentaire.Ryon C.
Le client n'a pas laissé de commentaire.Gabriel P.
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.PAM B.
Mike was most helpful and professional. Thank you.Commander T.
Thanks againJonny B.