The cost has increased significantly and I paid a total of $230 for only 6 hours. Giving a discount for same day pick up/drop off would be helpful.
MATTHEW C.
Customer Reviews for Busy Corner Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The woman who assisted me was friendly, efficient, and did a great job. I highly recommend her and this location.
Paul C.Rude
Melinda L.Was supposed to take it to tin tak in Manchester TN and the guy there said he doesn't take trailers anymore and to figure it out so that's why I had to take it too Busy Corner Self Storage and they where very helpful.
David L.Merci
Bob N. | Expérience généraleLocation on Hillsboro Hwy in Manchester, TN refused to take the return. The location the trailer was actually returned to was accommodating and helpful. Somewhat disappointed that I had additional 7 miles to return. Location at 107 Woodard Stacy Ln Manchester, TN would be recommended.
Larry H.It was a tight area to turn around a twenty six ft truck and car hauler . I originally reserved a 15' truck but had no choice to take the bigger truck because of time and a 30 mile drive to pick it up.
Sherman M.It was all good
Maureen D.They sent in notes & information to correct over charges and U-haul office never read information sent from Manchester, Tn
Kent H.Extremely accommodating! We had been given a drop-off location in another city despite the fact that Manchester was listed as our destination. When my husband called a nearby location in Manchester, they had just closed nevertheless the woman he talked to said she was still there and would let us bring it after hours.
Jacqueline H.The lady was great and very helpful I highly recommend this place
Stacy C.The manager was great! she actually was closed for the day already, but opened up to rent us our reserved truck and trailer very nice person.
jennifer M.Had the BEST experience at this site. We had a different reservation at another U-Haul in Manchester (Tint Teck) which was probably the worst customer service experience I've ever had. The owner didn't stage our U-Haul for our after hours pick up and we had movers scheduled to come 30 minutes later. After calling the owners number multiple times and being sent directly to voicemail he then texted me. After exchanging a few texts with the Tint Teck owner in an attempt to get the key to our U-Haul he refused to bring the key and denied that we even had a reservation. Apparently this is not uncommon with U-Haul and I cannot believe it hasn't been properly addressed. It was an absolute nightmare until we got ahold of the owner of Busy Corner Self Storage. She was so accommodating and was willing to help! She came to her shop after hours and rented us a truck on the spot so that we could still make it in time to meet our movers. She is the only reason our move was successful and I would recommend everyone go to Busy Corner Self Storage in Manchester TN over the Tint Teck location! She even had the sweetest dogs to play with!
Alyssa M.Allow them to use Debit card not just credit card
anthony H.Excellent storage facility. The staff are easy to work with and assist you whenever needed. Highly recommend for new customers and they will be my first call if I need storage service in the future.
Jeff A. | Expérience généraleWow. I see all the negative comments on line now. Clearly uhaul does not have it together … I should have looked at your track record before making my reservation… Here is what happened for me today. You should discontinue your arrangements with the neighborhood dealer at Busy Corner in Manchester TN. You need to refund me the extorted overage due to the clerical error that the Manchester site made. You need to refund me for the dolly I did not reserve or use. Frankly, I think you should refund a significant portion of this rental due to the string of errors, inconveniences, delays, system errors, physical duress, frustration, and risk that you placed on our cargo, passengers, and following car. Sending out a truck with a shredded tire is negligent!! AWFUL EXPERIENCE!!! Reserved and prepaid for a rental -24 hours, 89 miles. Arrive, pick up truck, drive a mile to load it, depart and realize one of the rear double tires is completely shredded, flapping in the wind. We call the facility and our choices are to wait on the roadside for undermined timeframe for uhaul to replace the tire or return to the dealer to exchange trucks. We return to the dealer, unload the truck, reload into a second truck. This cost is an hour on a 100 degree day. Then we get a text where the rental was updated to the wrong drop off and much lower mileage allowance. We immediately call the Manchester dealer. We are assured that we can drop off anywhere at our destination, no problem. We drive 74 miles, unload and then drive a half a mile to the desired return location. They cannot receive the truck. The system won't let them after the order/exchange was botched in Manchester TN. We are there another hour trying to get the rental truck returned. The mileage was off, the gas reading was off - a mix up between the first truck with the shredded tire and the 2nd exchange truck. We produce photos of the odometer and gas gage to attempt to reconcile their error. They refuse to receive the truck without charging my credit card a mileage overage. I pre-paid for 89 miles, drove 75, and was overcharged because the Manchester site botched the truck exchange/update and reduced the mileage to 35. They could not refund the excess fees?? Why??! Gave me a customer service number. Spent an hour and a half on the phone waiting for a rep. Still not resolved - they “opened a caseâ€. This was a nightmare and I would never rent from this facility again. I am glad we were not significantly injured by the truck with the shredded tire. This was a tremendous risk to us, the car following, and our cargo. Complete negligence. I will be telling everyone that If you reserve/rent here, expect it to cost double after they get your payment Info. They don't need your permission the charge more things - like handcarts you did not order or use. Don't expect a dealer to be able to resolve your problems, rectify an erroneous charge, or be able to do anything logical with “the systemâ€. It was a frustrating, expensive day. And it is not over yet. I get to wait for someone to review the case and decide whether to rectify the overcharge for YOUR clerical mistake. Or I can call and spend a few more hours following up if I do t hear from them. I will be disputing these charges on my credit card because there is no other way to rectify the mistake made by the Manchester uhaul dealer. You have a chance to make this right. I hope you will do so.
Dusty N.Parking lot was super full with no where to really leave the 26' truck
James B.The lady here was super helpful in getting my reservation extended easily and affordably. Kudos to this location for being so customer friendly.
Jimmie K.It was too expensive for a local move
Marlon H.Quick and easy turn-in.
Betty R.Not really anything you folks could do better. I could have used another inch or two height wise as the headboard was too tall. I made a special trip with my flatbed truck to get it. Thinking maybe I should have rented a 6x12 vs 5x8. I like the convenience you offer, everything went great. The lady done most of the work getting me hooked up to the trailer which I truly appreciate and showed me how the hitch worked, etc. Good folks to deal with and I will definitely recommend your location at Busy Corner for uhaul rentals in the future.thanks
john D.Excellent staff to work with, easy turnin. Recommend this location.
DAVID H.Get some 6x12 trailers in shelbyville,Tn so I don't have to drive out of route twice
RONNIE D.She was fantastic and the location was easy to find
Rebecca L.Excellent location and staff!
DAVID H.This is a great location and has a great staff. Easy to work with and dependable with answering questions.
DAVID H.The associate that attended me was amazing!
Anthony R.This dealer was very helpful and informative, unlike the two previous locations I was sent to. It took over an hour and a half to pick up my trailer due to poor dealer at first location and out of business dealer at second location, where there are 8 trailers sitting at 2nd location that's out of business.
ROBERT P.The overall cost for what I needed i believe was kind of expensive.
REBECCA H.This U-haul location is convenient to the interstate, easy to access, and well maintained. The operators are friendly, professional and check in / checkout is fast. I have used Busy Corner several times and have always been pleased with the service. Merci
MICHAEL G.Awesome service.
Eleazar L. | Expérience généraleMy original pick-up location was changed the day before the scheduled pick-up, however; it was changed back to the original location 1 hour prior to the scheduled pick-up time. I was already on my way to the original location and did not see the test message. This delayed my departure over an hour. I was also disappointed that the truck did not have a full tank of fuel when I picked it up. I was also disappointed that the size truck I had reserved was not available and I had to get a larger one. Although I made the reservation for 2 days, I returned it 1 day early, but was told the Uhaul system closed at 5:00 PM and I was at the return location just after 5:00. I feel I should have been credited for the early return as well as compensated for the inconvenience of changed of pick-up sites with such short notice.
DAVID B.Management was extremely helpful by assisting me with dropping off my rental. Friendly and cordial, will do business with them again.
Patricia J.You can't process the application correctly due to lack of service
RACHEAL C.It was all perfect. A little up front work by me or the renter makes a large difference in the process. If you are not an "online" kinda person then I can't speak for that experience. However, if you do everything online, like I did, it's a matter of handing then your money and leaving.
Charles G.Best customer service I ever had with renting a uhaul.
Gregory C.Wonderful staff! Very helpful & kind. Best in the area!
James C.Excellent customer service.
JR m. | Expérience généraleA+ I was made to feel like family and enjoyed every aspect. THANK YOU!
Paul A.The owner here give excellent customer service. Was kind and courteous and professional. I was wondering why this location was not listed readily on the U-Haul website for Manchester Tennessee? This is a convenient professional U-Haul location and should be advertised as a five star on U haul website.
Christina S.Only location near me that had the trailer I needed. They had 3 of them. Only gave them a 4 star rating because the lobby is small and you have to wait outside while in line to rent a trailer.
bryan Y.Friendly and helpful. Thank you!!
Charles B.No good service
SAGAR P.Charge them by the mile not km . I was charged for 166 km but I only went 103 miles. They over charged me 63 dollars.
MICHAEL H.Service was good location uninviting
ANTHONY L.I was late getting there, after hours, and the uhaul lady went out if her way to help me. She needs a bonus.
DAVID M.Great business and staff. Would recommend and will use again.
destiny a. | Expérience généraleMy comments are not for the Rental location or drop off. My comments are for UHAUL as to WHY they changed my pick up location?? I specifically wanted to rent from Tint Tek in Manchester because the rental location is closer and I have worked with them before. I had to drive there get told UHAUL changed my rental without my permission then drive 10 mins out of the way to pick up the UHAUL in the RAIN. I have rented several Uhauls in the past and I don't appreciate my rental location being changed. I pay you you don't pay me! I only used the UHAUL for maybe 4,5 hours and it cost me $156 that is completely insane! I will be using someone else for my future rental needs. VERY UNHAPPY CUSTOMER!
Genie J.Exceptional service very friendly And helpful
SCARLETT H.I arrived in the middle of the day on a weekday to drop my stuff off, but no one was around. Wasn't much of an issue because I knew how to use the self-service equipment return, but if I had had a problem, no one was around to help and the front door to the place was locked. Also, finding a place to park wasn't so easy because the place was full of parked equipment.
Cody B.They need more parking room
Cindy R.This was probably one of the best drop-off experiences I've ever had with any business. Welcoming guidance and charisma much appreciated!
KAITLIN J.Friendly staff very pleased
SCARLETT H.I really didn't appreciate how the seller said the n-word immediately after meeting me!
HANNAH T.Price went up $50 from a month ago when we rented same kind of U-haul trailer.
ANTHONY L.This was a trainwreck from the start. I had reserved a van at another site, which was closed at the pickup time. When i tried to find something else, i got a call that offered a 20-foot vot the van price. But I was charged the 20-foot price. Forget about the reservation guarantee. Used up a whole day, which I also was charged for. I can't say it was my happiest moment.
Michael R.The bar that raises and lowers the tongue was canted about 45 deg back. I thought that a bit weird, but took the trailer anyway. Once I got my non-running car on the trailer and strapped in, I noticed that I couldn't use the lowering and raising thing w/o hitting the bumper, and I saw no way to adjust this. I ended up having to remove my bumper to be able to raise and lower the trailer. When I went to turn it in on the other end, the tech said he'd never seen one like that, and when I looked around all the other auto-transport trailers had their tongue-raisers (whatever this should be called) vertical at 90 deg. Would have saved me a lot of time if this would have been right from the start, and since the one I rented was the only one on the lot, I didn't have a lot of choice.
JEFFREY H.I use U-Haul a lot & this is the best hometown rental place ever.The people are very helpful & make sure you have everything you need to help your moving go smoothly.
Monica F.Perfect customer service at this location very helpful and i will be back soon
ALEXANDER R.Excellent service
Daniel E. | Expérience généraleThe two that help me needs a raise
Wynona H. | Expérience généraleClean and secure. Knowledgeable staff.
Privacy R. | Premières impressionsThe owners live on the premises so I feel confident that my belongings will be protected. Owners are very helpful and assisted with completion of paperwork necessary for storage and rental.
Privacy R. | Premières impressions