Staff there were really friendly and easy to work with, but the location sucks. Small and really hard to maneuver. Trailer was missing the handle to release it.Michael K.
Customer Reviews for Butler Customs
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The app would not work to return the uhaul. It kept telling me the session had expired once I logged into my account. The location I returned it was closed but the door was opened. A woman was there and kept asking a man in the back what to do each step. Eventually he said to leave the keys & he'd take care of it. I have no problem with the location however do with the app. I wouldn't have known what to do or how to return the truck on time if they weren't at the business the day it was closed.Dana K.
It's unfortunate that you have to use U-Hauls software which is poorly designed.GREGORY N.
Friendly, patient service individual. They should all be that relaxed.TERRY ROBERT K.
Le client n'a pas laissé de commentaire.Thomas F.
Super fast return process and very helpful.BRET B.
The app didn't work, I couldn't do the online check-in. It took 30 minutes for the actual check-in, which was charged later as extra time.Rafael R.
Took 45 minutes to use the phone check in. Not fun. Wouldn't do that again. And there was no one in the store despite it being 10 am on a weekday.Virginia D W.
Le client n'a pas laissé de commentaire.Brad G.
Nothing. They were very responsive to our needs since we had issues with uhaul allowing another location to lease our a truck that should have need marked out for maintenance.KATHI L L.
Friendly peopleJARED S.
Le client n'a pas laissé de commentaire.SARAH P.
They didn't properly inspect it so there was a lock left on the doorJourney C.
I had to wait to get service then I had to find the trailer and hitch it up myself.christopher H.
Le client n'a pas laissé de commentaire.RONALD J.
Le client n'a pas laissé de commentaire.JEFFREY MITCHELL B.
Great guy msn of his wordWILLIAM ROBERT G.
Le client n'a pas laissé de commentaire.Seth M.
Le client n'a pas laissé de commentaire.LOYD B.
Le client n'a pas laissé de commentaire.Jeffrey L.
The online option to drop off equipment has not worked for me the last two times I've rented trailers. The location is enabled for the site, and it is not locating me. I turned off my phone and restarted it, same result. Please fix that because it could be an excellent feature of your service.STEVEN S.
Nothing service and hospitality was all very much on point. I would definitely recommend Butler Customs to family and friends.aaron H.
Le client n'a pas laissé de commentaire.BRIAN S.
No one in the entire facility was wearing a mask during this pandemic, the store reeked of cigarette smoke, the employees were unfriendly, and they seemed unprepared for us to be there at all.Parker N.
Place stunk of heavy cigarette smoke. Computer wasn't working properly to get paperwork. Had to wait on pickup and return. Truck smelled like hay.christopher B.
Very disorganized, rude Opened late, gave false information about returns Will never rent from that location againRANDY R.
Le client n'a pas laissé de commentaire.Jesse W.
They repaired our car to hook-up to the light system on the trailer and then it didn't work and we paid 140 $dollars for it. They were nice enough to rush the process but the fact that it didn't work and we didn't realize until it was too late to turn around was super upsetting.Amanda C.
No blankets were left in truck. Sign on door said left for an emergency. A bit disappointing.Scott P.
Make sure the clerk are fully up to date on customers reservations.William W.
Le client n'a pas laissé de commentaire.haley S.
Very efficient, The gal that helped me was friendly and very helpful. The truck was clean and ready when I got there and she even walked me through the process as this was the first time I actually rented a truck. I will definitely go to this place first when I need a Uhaul againTialisa T.
Quick friendly service. Went out of there way to get me going by staying late .Robert M.
Lot was filled with junk and debrisMike S.
Le client n'a pas laissé de commentaire.DAVID K.
It was quick and easy to drop off here. The employee who helped me was really helpful and polite. The location itself smelled like cigarette smoke but other than that it was fine.Hunter L.
Le client n'a pas laissé de commentaire.DENISE S.
Le client n'a pas laissé de commentaire.DENISE S.
It was ok ultimately- I got the truck. Truck was somewhat dirty inside. Shopkeeper didn't answer the door and we had to call the main office who then tried to call him. He opened door 20 minutes past opening time. He didn 't have the combination to the key box and had to call someone.Sheila C.
Apparently this is a new location so the operator was struggling a bit. He was friendly and helpful, and I am sure he will be an asset to U-HaulPeter K.
Make sure the truck is clean and in good working order. Fill the tank so the customer can be on their way. I felt like the truck was not only dirty, but very unsanitary, especially considering a global pandemic situation. Between the change of pick up locations, filthy truck, and low gas, I was doubly delayed on my very tight schedule. Greatly dissatisfied with this experience.Maggie R.
Le client n'a pas laissé de commentaire.Gary T.
Le client n'a pas laissé de commentaire.Felicia F.
Le client n'a pas laissé de commentaire.Zohar A.
Le client n'a pas laissé de commentaire.Sierra S.
Le client n'a pas laissé de commentaire.Thomas H.