Customer Reviews for Butterfly Effect
(Concessionnaire U-Haul dans le voisinage)

202 évaluations

1361 Lemon St   Vallejo, CA 94590

(707) 515-6651

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(707) 515-6651

1361 Lemon St
Vallejo, CA 94590

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The manager was 30 mins late to the location causing me to be inconvenienced and delayed my moving plans causing me to not complete my move out in an adequate time frame.

ELAN M. 
Évaluation :
4

Make close parking available

Kathleen H. 
Évaluation :
5

The customer service was excellent. The truck was ready when we arrived. Check out and check in was very easy. Merci.

EDWIND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Staff/Owner was very friendly, personable and engaging. I will use them again and again!

PAULETTE M. 
Évaluation :
5

Marco was terrific! Very nice and creative problem solver. My only issue is the truck had a dead battery the next morning (with no lights left on). It started for Marco when he rented it to me so I don't blame him. Just happens!

EVE N. 
Évaluation :
3

They charged me for cleaning…when I have pictures of the truck CLEAN!!!! On the return date

THERESA M. 
Évaluation :
4

Just FYI that I started my reservation Friday 9/24/21 @MacArthur BLvd OAK w/c is Walking distance from my AirBnB went there made a reservation, but when I left not even reaching my Place got a call telling me it was cancelled since NO available truck, so I look up again online, gave me 2 places, Berkeley & Fruitvale, went to Berkeley since it's closest from my place, d guy told me w/ apology that there's no more truck available inspite there's a LOT parked in d premises, aside from that a lady just returned d size of truck I want, d guy said "oh most of them are broken" (almost 2 dozen at d Lot) 😢, BTW, I'm also reserved a storage in Tustin near where I'm moving for Monday d 27th. Finally a truck is available in VALLEJO so did d reservation via phone w/ d help of a lady Customer Service so went there right away w/c is @1pm, d riginal 9am p/u turn into 1p from 2 different sites. Went straight to my storage in Walnut Creek load my stuff until 5:10pm. Drive I go @5am Monday went I reach Tustin UHaul @El Camino Real d guy said he didn't see my name for storage reservation even explained d email sent to me was just telling me I'm "eligible", I got pissed n tell him "what does than mean?!?" With ALL d stress & frustration just getting a truck since Friday, NOW I'm just "eligible"?!? I felt ALL d PAIN all over you body & tremendous Headaches! I have to control myself to avoid episode since I have BRAIN Aneurysm since November 2017. Went back to my new rental place where I dropped off my needed stuff to rest & look for another storage coz d UHaul guy gave another site in COSTA MESA! I said NO, going to look for other company, thank God found just 3mi,especially from my new place and cheaper! NEVER AGAIN w/ UHaul, but THANKS ANYWAY to d big discount given !

RENATO M. 
Évaluation :
5

Excellent service à la clientèle.

Matthew P. 
Évaluation :
1

My location was changed less than 24 hours before my appointment and the small discount did not equal the extra cost of getting to the new location. As well the location did not have mattress bags or bubble wrap.

LILY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVARO M. 
Évaluation :
5

Marco is always pleasant and easy to work with. Has all the answers, as to moving. Has been a great help @ a difficult time!

EDGAR B. 
Évaluation :
5

Great customer service...

Rasheedah R. 
Évaluation :
5

Cargo van was very clean, fast service and excellent rental

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

N/A......

RASHEEDAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
1

There was no employee in sight when checking in to drop off the uhaul. I saw a gentlemen in the back area of the property who said the boss was inside. I was there for approximately 5 minutes, waiting for someone to come to the front desk but no response. Thankfully they were able to check the vehicle back in online ourselves otherwise he knows how long we would've been waiting there.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sterling P. 
Évaluation :
3

I was exhausted and forgot my keys in the truck's cup holder. It would be very helpful if someone could check the truck when it is returned so that nothing is left inside by accident.

Mina M. 
Évaluation :
3

They didn't have my equipment on time, they called ahead to let me know it was going to be late but it made me 8hrs late and wrecked my entire day of packing

THOMAS C. 
Évaluation :
5

Given the current climate, expected the vehicle cab to be dis-infected and cleaned prior to rental use.

EDMOND I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLEMAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHANTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
3

I reserved a15' truck and was confirmed it was at the Vallejo, CA location. When I got there I was told none were available so I had to take the 10' truck instead. The agent recorded the gas guage at 7/8 and the mileage out at 54422. I took a picture of the milage and gas guage at time of receipt. Actual miles was 54438 and gas was between 3/4 and 7/8. Once I got to my destination in Santa Cruz, CA I opened up the cargo door and the cables that help open the door came off the track and I couldn't close the door. I called 1800 go uhual number and was on hold forever so I removed the pins on the cables so the door would close and I could return the truck. I told the attendant at the drop off location what happened and was told I would be charged 444,70 $ on my credit card and I will have to deal with the U-Haul repair department to get a refund. Considering this seems to be a faulty equipment issue and not misuse why am I even having my credit card charged??? Seems like U-Haul is trying to get the public to pay for their worn out equipment.

MARTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo S. 
Évaluation :
3

The service was not good or helpful.

Owen D. 
Évaluation :
1

Rented a 15 ft truck and tow dolly from this location. Paid extra to have them load my car onto the tow dolly and strap it in. Later discovered that the wheels on the dolly needed replaced (got to have Uhaul Roadside Assistance do this) AND the car was incorrectly strapped into the dolly.

Claire C. 
Évaluation :
4

What upset me about this rental, which i was very upset, is the fact that, ONCE AGAIN, i was told I could pay for my rental upon the return of the equipment. I planned my funds on that fact. The representative who helped me rent the car trailer KNEW i was using it for a one way long distance move and age told me i didn't have to pay for it until i returned it. I faced that same situation before when my family and i were relocating from Fresno, California to Edgemont, S. Dakota. Both times, we were forced into a financial bind.

WENDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elpidio B. 
Évaluation :
5

The agent was organized, quick and very friendly. Best Uhaul experience Ive ever had. I will go back to Butterfly Effect for any and all of my rental needs.

STEPHANIE C. 
Évaluation :
5

The man who checked me in was very nice.

Deborah I. 
Évaluation :
3

I tried calling both Google listed phone numbers several times and never got an answer. The three in person interactions I had were all pleasant. The location is not somewhere I'd want to be after dark, even with someone else. But I scheduled for 3pm for pickup and return and no problems--even for the Lyft drivers.

COURTNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKOLAS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goldie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Great Customer Service! Phone & On site service!! Will be back!

TIFFANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS N. 
Évaluation :
5

The employee there was accommodating and very nice

KELLY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

FYI..Marco was wonderful and efficient.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
4

The owner was so helpful to me and he cleans the cabs of the trucks.

WINDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
5

The person I dealt with was quick and efficient at both pickup and dropoff.

Bret B. 
Évaluation :
1

Wow. Disaster

ERNEST M. 
Évaluation :
5

Polite and professional service from Marco. He even changed helped me by reversing the ball on my hitch for a lower ride height that improved the handling of the trailer. Great experience all around.

DALE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bashar A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nigel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS H. 
Évaluation :
5

Really good customer service he was busy and took time to be personable will contact him before any other locations

LARRY N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUNTER G. 
Évaluation :
1

Have the staff arrive on time with the key for the office. I waited over an hour for my rental. The office would not uphold the guarantee for not having my rental ready on time. What a hole!

Kelvin M. 
Évaluation :
5

I drop off I was charged 57 $for some reason

ANDREW B. 
Évaluation :
1

Cant get ahold of customer service or rental place. Overcharged for equipment i NEVER received. Terrible company

Ediesonjaie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Excellent customer service Roxxana and Jose are amazing Thank you guys

MARCO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAIZAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

Great experience!

PETR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
1

I called at least 3-4 times before noon on my day of drop off , nobody answered the phone, I was at least an hour away from the location on a Friday, I thought they close early ,then he calls asking if I was ok? I was confused , it was already late to drop off, I told him I drop it off the next day, after my husband's doctor appointment, 3-4 hours away (from Monterey to Vallejo ), I rushed to drop it off , then they charge me almost 60 $for late fee? after driving 3000 miles ?and I'm penalized for not answering their phone.... I will never refer anyone to that location for anything,huge difference from the location I picked up, to the drop off , what a shame....

Dalita D. 
Évaluation :
5

Marco, who runs the location, was awesome and so helpful! Unfortunately, there was a major issue with our check in process (Marco was unable to rent us the vehicle through the u-haul system due to a system error) which meant we had to call u-haul directly and spend over an hour on the phone fixing the problem, putting us 1,5 hours behind schedule and costing us significant $$$ as we had movers waiting for us. Also, we found out there was no available equipment on site, such as dollies or pads, even though we had reserved and paid for them days in advance. Again, Marco was friendly and extremely helpful, but Uhaul did NOT make his job easy.

Connor O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
4

Excellent Customer Service. Updating their office computer/equipment or getting a better internet connection would make this location better.

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIASESPACTHOLYS V. 
Évaluation :
5

Rien

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenio S. 
Évaluation :
4

Very quick in and out. Thanks for good service.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS F. 
Évaluation :
5

Easy pick up and easy delivery.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO D. 
Évaluation :
5

The Vallejo rental place stayed open late so you get the trailer we need it we had to come all the way from Ukiah Ca to get it.

PETER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
4

I cant say they need improvement.clean truck and friendly people

MICHAEL N. 
Évaluation :
3

Needs to be in a better area where it is more accessible to customers. Le personnel était amical et serviable. Over priced to do a move from California to Tennessee. I could of bought a trailer for the same price I rented it for.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS A. 
Non les évaluations ont été soumises pour cet établissement.

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