Évaluations des clients Buy Right Auto Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Buy Right Auto Sales

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Nathaniel H. le

Évaluation :

Nice guy, good service, appreciate him shoveling the truck out. I called several times to confirm vehicle was there but no one ever answered or returned my call. Truck was in ok condition, it worked, was a little dirty in the storage area.

Ernest E. le

Évaluation :

Extremely rude, charged extra fees that couldn't be explained and told us we could go somewhere else. Poor is a better rating than they should have, they should not be allowed to represent uhaul.

Laureen G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas R. le

Évaluation :

Truck wasn't swept out but poor guy was so busy on a Sat morning. His attitude was great though and that goes a long way. We've rented from UHaul before and sometimes the counter folks are rude.

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neil C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlie J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Merritt K. le

Évaluation :

Le client n'a pas laissé de commentaire.

David C. le

Évaluation :

Defective equipment caused damage to trailer. At drop off, the owner told me "Don't worry. It is all taken care of under the insurance". When I got home, there was an email from Uhaul telling me the insurance was void and I was getting charged for $250 dollars. Horrible experience. Equipment was not in good condition. No wire provided for the trailer lights. Had to take one off another trailer. These problems seem to Uhaul related, not the owner of the rental facility.

steve A. le

Évaluation :

I returned the rental truck on time, cleaned, and with the proper amount of gas. The receiver was washing his truck and did not bother to process a return receipt saying I’d receive all pertinent documents in my email later in the day. I finally received my receipt only to find that he did not process my return until the following Monday and charging me two extra days totaling another $115 on my credit card. I spoke to the area person in charge and he will be processing the refund on my card. I’ll be renting again in the near future and will surely NOT use this business as the return location (not even if I need my vehicle washed...shameful service in my opinion...and then to charge me two extra days!! Quite appalling to say the least.)

William L. le

Évaluation :

The issue was not as much the location as the fact that I had rented equipment in Burlington, but was sent to East Montpelier with less than 24 hours notice. Completely unacceptable customer service (representatives who I talked to were not helpful at all and were a bit rude) and in terms of not responding to my email (I sent a message on Saturday night that I have still not heard back on). If I have any other way, I will not be using U-Haul again.

BRUCE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Regan C. le

Évaluation :

Buy Rite is friendly, efficient and expedient. I would recommend to others and will use them again if needed.

Patrick W. le

Évaluation :

Le client n'a pas laissé de commentaire.

les P. le

Évaluation :

Everything went fine, truck worked as normal.

Peter H. le

Évaluation :

Le client n'a pas laissé de commentaire.

John K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence H. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse L. le

Évaluation :

We were over charged. We've tried calling to get this corrected and no is answering or returning our calls.

Greg W. le

Évaluation :

Right turn signal on trailer did not work

STEVE S. le

Évaluation :

The problem I had with the pickup location was that it was 40 miles out of my way, and I drove by other U-Haul locations to get there! You need to do a better job of organizing pickup locations closer to your customers.

Ronald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John T. le

Évaluation :

The tie downs on the wall were torn off and unusable in sections. The trailer looked "well used"... The person who helped me at this location was friendly and processed the paperwork quickly.

Jean L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda C. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE F. le

Évaluation :

This is a used car lot with no drive in entrance.

Timothy V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Catherine B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jane B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan T. le

Évaluation :

Very rude, changed locations wasted 1/2 of my afternoon..

Daniel S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Merritt K. le

Évaluation :

Le client n'a pas laissé de commentaire.

DERON H. le

Évaluation :

Le client n'a pas laissé de commentaire.

le

Évaluation :

I was not given a copy of the contract. When I asked about this they said "we're Green". Then when I dropped the truck off I found out they charged me more than quoted and safemove coverage which I was not asked about nor would I have purchased! I will share this horrible experience with anyone who will listen and will go out of my way to not use uhaul in the future! A past user of uhaul but no more

Kaseem L. le

Évaluation :

The customer service was horrible the equipment was not ready for use I had to drive an hour out of the way for my original reservation when I got to the location the person didn’t assist me or give me instructions on how to to hook up the trailer and he didn’t have the proper equipment the trailer was frozen stuck in snow took me an hour just to get free from the ice very bad experience and I won’t b going back or recommending to anyone

Timothy H. le

Évaluation :

I was unsure of where to park the truck an employee came right out and helped me and did so with a smile.

JANICE L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon M. le

Évaluation :

Le client n'a pas laissé de commentaire.

pat R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heidi H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott S. le

Évaluation :

The guy never called me back about my situation.

Anja P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natasha P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry T. le

Évaluation :

There was an issue with the pick up time that had been confirmed two days in advance. It was agreed that I would pick it up at 8 a.m. No one arrived until after nine.

Jeanne S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard K. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAYNE I. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY F. le

Évaluation :

We rented a truck from East Montpelier and the gentleman who was in charge was excellent. He was experienced and personable, and had a 17-foot truck available, even though we did not have a reservation. HOWEVER, our overall U-Haul experience was terrible and I have years of experience with the U-Haul company that has always been excellent. This morning, I made a formal complaint, and asked for compensation for the entire amount of $194.52. We had reserved a 17-foot truck on Saturday, July 1st, from Ingals Market and Deli in Eden Mills, Vermont on July 1st. The man said he did not come in on Saturday morning, but he would be there on Saturday, July 8th at 8:30 AM. He never showed, there was no truck available, and the lady in the deli said he did not have cell service, so she could not get in touch with him. We were on a time deadline and it was extremely stressful and ADDED expense for the extra miles and ADDED money for the the two men helping. It took a while to find another U-Haul and it was in the opposite direction of where we were supposed to be, which is why we rented from Eden Mills. We were supposed to be somewhere for an event after the move, which we missed, due to the unexpected lengthy time it took. There was a huge downpour and had we had the original truck, we would not have had problems moving the theatre set in and out of storage as it was all painted on cardboard. We would like our money back, in full, from U-Haul Corporation, not the Montpelier Rental, as I have nothing but compliments for that man. Thank you. Jefrey Fuller and Elaine Sklar Davis esklar06807@yahoo.com

Todd S. le

Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josh G. le

Évaluation :

Hire a new, more polite manager at this location

Amanda M. le

Évaluation :

Overall, i just wish there was a drop off location closer to where I needed it -- this was some 20 miles away, but that's Vermont for you.

Bruce D. le

Évaluation :

helpful management

Stephanie M. le

Évaluation :

It would have been nice to be contacted before pick up to let me know that there would be no one at the location. From what I understand, the grandmother was filling in and didn't realize that paperwork needed to be filled out - which is totally fine. I have no complaints about Buy Right Auto Sales. My blame rests solely on Uhaul Customer Service. I got a nasty call from Erica, a customer service sales rep, the next day saying that the vehicle would be reported stolen. And when I called her back she was very rude and condescending.

Diane K. le

Évaluation :

Our u-haul order included a dozen furniture wraps/pads. The location did not have any, so we had to alter and make do at the last moment.

colby R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Holly B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rachel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

SAM E. le

Évaluation :

Location neglected to register our rental for a week after it had been dropped off, did not answer the phone, and did not return phone calls. Find another drop off spot.

Doreen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sue G. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Everything was great and the customer service was a ten. Thanks so much

Elizabeth D. le

Évaluation :

I had to drop the equipment up off hours, but someone came to the back and let us know where to park it, so that was very helpful, and the key drop box was in a good location.

Richard H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hendrik R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joan S. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY F. le

Évaluation :

The uhaul employee was not present. I was greeted by someone using the garage painting his car. Also, It was suppose to be a 4X8 cargo trailer, they only had 5X8. Also, I was expecting to pick it up in Eden Mills VT, but instead was told to go 30 miles further to East Montpelier. Not very impressed.

Jay L. le

Évaluation :

Le client n'a pas laissé de commentaire.

LAURA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph P. le

Évaluation :

Le client n'a pas laissé de commentaire.

RONALD M. le

Évaluation :

Courteous service. Well-maintained equipment. Thanks!

Virginia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah P. le

Évaluation :

When i arrived at 8am for pickup, there was nobody available, and the listed hours for the location didn't start until 9am. Then when I returned at 9am, I paid in cash with $100 deposit, and when I went to return the vehicle (prior to location's listed closing time) there was no attendant available to give me my change, or any form of receipt.

Claus L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Virginia H. le

Évaluation :

Dropped off only after hours, did not go inside.

ANJA P. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Smooth as always. Great personal attention and flexibility when UHaul's corporate computer system was down.

james P. le

Évaluation :

Again, another short but very positive experience with another professional person. The process was fast and to the point!

Charles W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vincent R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Muriel P. le

Évaluation :

Everything was just fine.

david B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseh F. le

Évaluation :

Great service and very flexible! Thank you!

willard M. le

Évaluation :

Le client n'a pas laissé de commentaire.

KIRSTI K. le

Évaluation :

Very pleased with rental employees were very nice and professional

DOUG A. le

Évaluation :

Le client n'a pas laissé de commentaire.