Évaluations des clients Buy Sell Trade

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Buy Sell Trade

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Susie K. le

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The trailer was not dug out from all the snow that had fallen two days before our pick up date. We had to brush off all the snow from the top of the trailer. Also, a suggestion to UHAUL....put jacks on the hitches of the large trailers!!! They are SO heavy it's hard for one person to lift it onto the ball hitch of the truck - especially with 6" of snow on the top of it!

Jenna C. le

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Le client n'a pas laissé de commentaire.

James A. le

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Friendly and courteous staff.

Michael H. le

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Le client n'a pas laissé de commentaire.

Herman L. le

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Le client n'a pas laissé de commentaire.

TOM R. le

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Would never recommend this location. Picked up trailer on Friday morning & told we could return it on Saturday afternoon BUT received a call at 8am Sat that they had a customer waiting for it. Ruined our weekend move!

Elizabeth H. le

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Offer advice and assistance for hook up, or at least go out lot with customer when hitching up trailer

MAURICE B. le

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I was quoted $39.95 when I called for the cost of a transport trailer, when I arrived I was told the price was $109.95 and that she could not rent it for the price I was quoted. I finally agreed to settle for $54.95 because I had already made commitments for the equipment use that day. I was offered no apologies, no were sorry or thank you when we were done. I am a minority person and feel that is possibly the reason for my poor treatment.

John K. le

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Fill the tank it cost me $74 dollars to fill tank the person to use left me a quarter tank they should be checking this

william Q. le

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Le client n'a pas laissé de commentaire.

Sharon N. le

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Le client n'a pas laissé de commentaire.

patti V. le

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Had a lot of people in the area standing around drinking coffee. I had to wait to get attention. Never went out to check the trailer I brought back. Seemed weird not to check it out.

Bruce N. le

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Ck out was long Charged too many days Communication poor Equipment good

carol A. le

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Le client n'a pas laissé de commentaire.

Heidi K. le

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#1: The lady did not even come out and make sure that we had everything in working order or if we had things hooked up right - she stayed in the building. She has my address wrong on the contract and not very friendly. #2: I booked the U-Haul trailer 1 month in advance through Paradigm Auto in Brainerd. The day before picking up the trailer I had called Paradigm because I had a question. Good thing I did because that is when I found out that I would have to drive 1 hour away to pick up a trailer! All the other times I have booked a U-Haul with Paradigm and that is where I picked up the U-Haul. Not happy that I booked it with plenty of time & there are like 6 U-Haul places in the Brainerd area but I had to drive an hour to get one!

Carol B. le

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Had some trouble hooking up but a couple guys at the farmer market came to the rescue.

Mark J. le

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Better customer service , there was none, barely any verbal communication, no help out side, when I got it and dropped off.

Roy M. le

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A u-haul rep called me and advised that a 10 ft. truck was not available after all. She gave me a free upgrade to the 15 ft. truck. She was professional. The Deerwood, MN, location could find my order. It said my driver's license was invalid !!!. The clerk was ok and apologized. I hope the free upgrade price extends to the extra day I had to rent the truck. It seems only right after my unique experience.

Stephen M. le

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We were happy with our experience. Thank you.

Duane K. le

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taillights didn't work

Mike F. le

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Personally tbh I talked to like 5 ppl on the phone some helped some didn't, then i go pick it up and have to go threw it all over again, and then they got it wrong they didn't even do the right milage sowhen I got back because I was in a hurry, they charged me again, because when I picked it up the counter person only put half the milage instead of listening to me and doing the paperwork. Ik if I made a mistake I'd be the one paying for it not the customer, because they screwed the pooch isn't the fault of the consumer

Kathleen C. le

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Everything went well, costumer service Wes excellent very friendly and helpful would rent there again

Duane K. le

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Le client n'a pas laissé de commentaire.

Donna C. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Bruce D. le

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very nice people!

jeffrey B. le

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Le client n'a pas laissé de commentaire.

BRIAN W. le

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Le client n'a pas laissé de commentaire.

Jim A. le

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We are moving to Crosby and having this drop off is very helpful to us

Rachel C. le

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The parking lot was a sloppy, snowy mess. Staff left before we were hooked up to the trailer. We got stuck in the parking lot and got soaked trying to hook up and get off of the ice and slop that had accumulated in the lot. The trailer was snowed in.

RON L. le

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Le client n'a pas laissé de commentaire.

Loren V. le

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•I found everything to be satisfactory. •The location was ideal to move rental equipment in and out with easy. •I expected less time in checking in once everything was done online prior, but I was charmed by staff. •The equipment: The storage area was perfect and clean for the precious cargo being hauled. However, the cab area was showered with pop. Leaving everything sticky and perhaps unsafe for driving conditions.

Larry B. le

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They had the truck ready for me when I got there. Was a nice lady that waited on me know complains. The truck was a nice vehicle to drive. Larry B

Jasmyne A. le

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They had the wrong mileage down at the start of our rental, I recorded how many miles we went and ended up getting charged for 25-26 extra miles. Also they said I had to bring the unit back with a full tank while when I picked it up it only had 3/4 a tank. I brought up these concerns and they ignored them, we ended up getting overcharged by 40$. The odometer they had recorded was around 15000, when I picked it up it was at 13744 and we returned the unit with 13770 while we got charged for 50miles. The uhaul had things posted on the walls from its previous rental as well and a decent crack on the passenger side windshield.

Paul L. le

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Le client n'a pas laissé de commentaire.

Jess S. le

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Le client n'a pas laissé de commentaire.

Ken P. le

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Le client n'a pas laissé de commentaire.

David B. le

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Nothing. Staff is totally awesome and honest. You saved the day. Thanks UHAUL!!!!!!!

Beth F. le

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Le client n'a pas laissé de commentaire.

Tracy W. le

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Equipment was buried in snow and I was told to hook the chains to my truck and pull I out far enough to get the ball on. Then I was charged for 2 days instead of the 1 day that I had the trailer. Terrible service and I would never go to this uhaul location again.

david W. le

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Le client n'a pas laissé de commentaire.

Raymond T. le

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Was not the location we wanted to drop off at was out of our way

Pat R. le

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Very sweet gal. She did a good job.

Duane K. le

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Keep up the great job!

Bruce N. le

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Very friendly, helpful and fast service. Sweet gal.

GARY U. le

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Le client n'a pas laissé de commentaire.

Leonard P. le

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I was charged for a four day rental and was tolled I would get money back if returned early. That did not happen I only needed it two days.

Duane K. le

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no taillights, just 4 way flashers worked

SHADOLD H. le

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Le client n'a pas laissé de commentaire.

Gary U. le

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Le client n'a pas laissé de commentaire.

Duane K. le

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Le client n'a pas laissé de commentaire.

barbara B. le

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Le client n'a pas laissé de commentaire.

Barbara D. le

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Le client n'a pas laissé de commentaire.

Colette M. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Le client n'a pas laissé de commentaire.

Gordon F. le

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Le client n'a pas laissé de commentaire.

Duane K. le

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Vehicles on the street can block access to the equipment.

Cindy C. le

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I received a trailer that leaked and mant of my items were damaged. Noticable patching done on roof and inside if cairnwrs of trailer. Condition of trailer was poor. It was a 1997 or 1996. Suggestion to use newer trailers that do not leak when rains.

Shirley W. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Tom I. le

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Le client n'a pas laissé de commentaire.

Matt T. le

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Le client n'a pas laissé de commentaire.

Cecil S. le

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Le client n'a pas laissé de commentaire.

Charles J. le

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Very sweet and helpful people.

Gregory V. le

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We booked our pickup in Little Falls MN because it showed a truck available, but we received confirmation that we had to pickup in Crosby MN which was another 30 miles north out of our way, we were then charged mileage for being over the allowed mileage. If the location for a pickup changes, your customer should be called and asked for where the closest location would be where you have a truck available

Michael G. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

kim M. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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6x12 enclosed trailer had issues with lights. Lower set of rear lights (bumper level) did have running lights, but turn and brake lights did not work. Top set of lights (near roof line) did function properly. I mentioned this to the dealer and she said she would make note of it. Trailer was subsequently used round trip to / from a location about 150 miles and returned the evening of the same day I picked it up. I hooked up myself with no assistance from the dealer; this was not a big issue for me, but might be for others.

ED M. le

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Nothing

Jeff O. le

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Le client n'a pas laissé de commentaire.

phillip W. le

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Le client n'a pas laissé de commentaire.

Doug T. le

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Le client n'a pas laissé de commentaire.

Mary K. le

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Le client n'a pas laissé de commentaire.

Jeff T. le

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Everything was perfect. They even loaned us a receiver. Great experience

Bob L. le

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Le client n'a pas laissé de commentaire.

doug S. le

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Le client n'a pas laissé de commentaire.

Justin H. le

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Le client n'a pas laissé de commentaire.

Janice W. le

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Clerk went above and beyond for my needs....Great shop....would highly recommend to anyone. Very pleased.

Zhou ye K. le

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No issue with renting the truck. But the computer system in this location is hacked. A fraud charge showed up in my credit card immediately after I used the card in this location.

Don K. le

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Le client n'a pas laissé de commentaire.

William T. le

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Le client n'a pas laissé de commentaire.

Jim F. le

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Le client n'a pas laissé de commentaire.

Don K. le

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Le client n'a pas laissé de commentaire.

MARILYN P. le

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we were given no assistance with hooking up the trailer and not even shown where it was located. It was not checked out to make sure the all the lights worked, which some of them did not. I would never go to this location to rent anything. The person checking me out acted like she didn't even know what she was doing. When I stopped there on Friday to reserve this trailer, she was not sure what to do. She told me it would be easier and faster if I went online to do it, which I did. I declined the insurance when I make the reservation but was charged for it when I picked up the trailer and she did not know how to remove the charge. VERY INCOMPETENT!!!!!

Chris B. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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Le client n'a pas laissé de commentaire.

Roger S. le

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Le client n'a pas laissé de commentaire.

jeffery S. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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Le client n'a pas laissé de commentaire.

ISDoneeighttwo C. le

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Le client n'a pas laissé de commentaire.

Mary R. le

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I drove the vehicle 5 miles and put 2 gallons of gas in it. They charged me over $5 for additional gas. They didnt tell me i'd be charged $4 for using debit card. I would have paid differently. This is ridiculous. Was quoted $19.95 and its way above that.

sherry R. le

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The uhaul drop off was great!! Thanks candy for your professionalism and cheerful personality. We would definitely use Uhaul again and would recommend you!!!

Laura U. le

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Le client n'a pas laissé de commentaire.

Severt E. le

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None

Wayne B. le

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Le client n'a pas laissé de commentaire.