Le client n'a pas laissé de commentaire.ray L.
Customer Reviews for Bypass Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, KY 40475
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 5h pm
- Dim : 1h pm à 5h pm
Heures d'ouverture spéciales
- 5/8/2021: 8h00 am - 12h30 pm
- 5/9/2021 - 6/9/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ALBERT H.
Lack of parking space at this location. Limited inside space for service, but clerk was very helpful in coming outside to advise where to move truck & deposit key. Then received receipt online.Jimmy K.
Le client n'a pas laissé de commentaire.Daniel F.
Very friendly staff and easy to work with.RUSSELL K.
The lady we returned the uhaul van to was cussing us, threw our things out of the uhaul breaking our things. I was unable to return the uhaul myself bc i had fallen a few days ago breaking my leg and arm. So the uhaul was overdue on returning. But things happen beyond our control. I called her to pay. It wasnt like i wasnt going to pay. She told my family they were low lifes and blocked them in to where they could not leave. The lady did this in front of other customers. She humiliated my family. I am appalled at the business you let these people run in your name. I paid almost 400 $to be treated horribly. I want my money back.Kimberly H.
Le client n'a pas laissé de commentaire.Makayla B.
It took me forever to find someone to even help we drop off the truck. Once I did the server was down so the check through was done without me and now I have a random 40 dollar charge that I have no idea where it came from. Wouldn't recommend.Makayla B.
On line reservations and checking in was efficient and convenientGARY R.
I thought it was fine until the last couple of weeks of move out. The co-owner harassed us one day when we had our kids with us and the next night I just got off work late and went to get stuff out and he was very disrespectful to us as if we were doing wrong.Tiasha H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark P.
Was unsure of where to go. Had to drive through the empty grass lot next to location to park.Seth J.
Le client n'a pas laissé de commentaire.Larry S.
It was greatAdam H.
Le client n'a pas laissé de commentaire.Tommy S. | Expérience générale
Le client n'a pas laissé de commentaire.JEWELL S.
Le client n'a pas laissé de commentaire.Chris M. | Expérience générale
Le client n'a pas laissé de commentaire.Eileen F.
Le client n'a pas laissé de commentaire.DOUG S.
Le client n'a pas laissé de commentaire.James S.
Poor customer relations.BRUCE B.
I wanted a van, but could not get the van because it required a credit card. So, I had to end up paying more and renting a 13 foot, which was way to big for what I needed. I was very disappointed with having to pay more and use that big truck just to move a mattress all because I didn't have a credit card.Janice L.
The staff kept inconsistent hours and were rude. It was very difficult to contact the staff regarding concerns. Occasionally the gate did not work. I would definitely not recommend this property to anyone.ERICA J. | Expérience générale
Excellent. Made it easy to rent and return. Would definitely recommend!!PATRICK C.
The agent was health safe, very knowledgeable and very pleasant and friendly. Great experienceKaren K.
I used this location multiple times and each experience has been great!Rose F.
The front desk lobbyist WAS FANTASTIC!!! She really took the time to help me with my move, and was very patient with my needs. Thank you again, for making my move successful. I wish I could remember her name, because she needs to be thanked.Tom H.
Le client n'a pas laissé de commentaire.John H.
U need to fix the app I was there over an hour trying to get a truck and I was over charged for gas over charged for how long I used it i will not give yall my business ever againjeff H.
Le client n'a pas laissé de commentaire.Joe M.
Le client n'a pas laissé de commentaire.Antonio F.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Edward D.
Le client n'a pas laissé de commentaire.craig L.
Le client n'a pas laissé de commentaire.JULIA R.
When I arrived the gentlemen was not there. He was out for lunch and the office was supposed to be open. So I had some confusion on how to return the equipment. When he arrived, he got on me because I locked the truck. I explained that if I'm responsible, I'm locking it. All worked out fine as I just returned it through the website with pictures. It's a nice process.James J.
Was double booked for my car dolly, had to drive myself to another location to pick up a dolly, and then come back to this location to pick up my broken down car. Even though this location had one going out tomorrow and could have easily obtained another in 36 hours.MITCHELL LOUIS C.
Le client n'a pas laissé de commentaire.James E.
No one was there. There was a note that said they would be back in 5 minutes. I waited 20 minutes the first time, left came back and waited 30 minutes the second time. no one ever showed up.samuel H.
Le client n'a pas laissé de commentaire.Sharon R.
Le client n'a pas laissé de commentaire.Phillip T.
the owner of the place is a jerk and I will NEVER do business there again.Kristi S.
Friendly staff that was wearing a mask!Michael S.
The lights inside of the vehicle didn't work - When driving at night, it was impossible to see how the speedometer or any signs/icons on the dashboard. This was extremely dangerous, and I would like to speak with somebody further about this issue that I encountered when renting a uhaul.TIMOTHY B.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.HENRY S.
All was good. Lady in office is especially customer friendly. I will rent from this location again!THERESE J.
Le client n'a pas laissé de commentaire.Christopher S.
Quick, easy and great service!Darrin N.
Le client n'a pas laissé de commentaire.Jared M.
Le client n'a pas laissé de commentaire.Christina J.
This was the first I visited this this place and they were very nice. The staff took care of everything. If you live in the area this is the place to rent from.Raymond M.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.Ryan R.
Le client n'a pas laissé de commentaire.john Y.
Le client n'a pas laissé de commentaire.Ryan R.
Le client n'a pas laissé de commentaire.Melodie L.
The drop off spot wasn't any better. The customer service was horrible and not a friendly environment by any means. I'm glad I'm not moving for a while so I do not have to deal with this again.Brandon W.
Le client n'a pas laissé de commentaire.Lisa R.
Le client n'a pas laissé de commentaire.Lauren E.
Very helpfulLaura W.
Le client n'a pas laissé de commentaire.Trudy R.
Le client n'a pas laissé de commentaire.Shaun T.
Le client n'a pas laissé de commentaire.Hazel J.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.tim W.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Amanda R.
Thank you for the wonderful moving experience!Arthur P.
Le client n'a pas laissé de commentaire.Rodney R.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Kimberly C.
I would only recommend if the actual store were open. The store itself wasn't bad, but the online pick up was atrocious. The driver approval took over 30 minutes. The app doesn't work. It was horrible, and our only option for moving on a Sunday (my husbands only day off). I really am unhappy and won't be using that service again.Carl N.
Le client n'a pas laissé de commentaire.Anjanette S.
Le client n'a pas laissé de commentaire.Bryan B.
Le client n'a pas laissé de commentaire.Donald D.
Le client n'a pas laissé de commentaire.LaTonya W.
Le client n'a pas laissé de commentaire.Kelsey G.
Greatest rental I have had in renting from uhaul in 20 yearsEddy C.
Quick chek-out and prompt confirmation.Marco C.
Had to drive thru a muddy field to pickup the trailer. Will never use them again. The bottom of my car is covered in mud and my wife isn't happy. Ridiculous that the trailers are parked in a field next to a black topped parking lot.Bruce B.
This location was great,they had me out the door and on the road in no timedenny R.
We had to be rerouted to a different location but they credited us the extra miles.Jack G.
Rental vehicle was in good condition, served my needs well. U-haul staff were friendly and helpful.John H.
Check in receptionist was very helpful and nice.Mary L.
GREAT SERVICE!!CHARLES L.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.KURT P.
Arrived for pickup, but our vehicle had not yet been returned. The only other one available was an upgrade and it was offered to us as a substitute at the same price as the initial rental. We gladly accepted and everything with off without a hitch, so to speak. The personnel at the location, especially Emily, could not have been nicer or more professional.Michael B.
Le client n'a pas laissé de commentaire.Arthur A.
Le client n'a pas laissé de commentaire.Connie U.
The staff is friendly and very accommodating. The Mother and daughter are who I have had experiences with, and they are great. The mother rented the U-Haul to me and she worked and worked to make sure I was getting the lowest possible price. She spent at least 30 minutes of her time to do so and I was very impressed with that. She was even so humble as to apologize for the time that it took when it was for my benefit.Caroline C.
The owners of the business were friendly and helped me get the right truck for me! Fortement recommandé!SHANNON S.
We have used this location before. Always friendly and service is excellent.Allen S.
The only issue was that they did not provide the blankets that I ordered and paid for, I request a refund.John H.
Equipment was empty on gas. The sales person then gave us money to put some gas in.Janet B.
Le client n'a pas laissé de commentaire.Kate W.
The only problem I had was not their fault. I needed a pick up location closer to me. I had to pay about 30 $more in mileage because I had to come here to get the truck.Joshua M.
Very nice peopleVIRGIL G. | Expérience générale
My experience with the storage facility was fine. Everything was secure and they were understanding and flexible with my needs. They did NOT provide the free month of storage from U-Haul though.jon e. | Expérience générale
ExcellentDAVID S. | Expérience générale
Very friendly people and the storage facilities were very clean and well maintained!ROBERT B. | Expérience générale
I have used this facility repeatedly for car storage, storage unit, van rental and have always had a great experience.The staff are wonderful and work hard & fast to resolve any issue that comes up.LEILA A. | Expérience générale