All was great at this location, had a big issue with return destinationglenn B.
Customer Reviews for C A L Ranch Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rene F.
Le client n'a pas laissé de commentaire.Anna O.
Le client n'a pas laissé de commentaire.Sarah M.
Was overcharged and showed the date on the contract to the employee and he refused to rectify the era that was made was told his boss would have to call me this is appalling how this organization is operated never again, this was my very very worst experience with U Haul I will never rent U-Haul again James B Morasky 8133738136 Jb91a20@gmail.comJAMES M.
Pienso que todo estuvo muy bien, ningun inconveniente.Euzi S.
Le client n'a pas laissé de commentaire.Gracie E.
Equipment needed minor repairs which I made myself.larry B.
Le client n'a pas laissé de commentaire.ABRAHAM M.
I received a dirty truck, the gas range said on the paper work that the fuel was 3/4 full and it wasn't it was over 1/2 tank fuel. The guy who hooked up the tow dolly hooked up a dolly that had a damaged tire cover. Then when I asked for the tow dolly to be replaced not only did he have an attitude but he didn't connect the tow dolly correctly so when I went to pull my car onto the tow dolly the front of the hitch lifted and hit the bottom of my pumper damaging it. This was expensive and you all gave me horrible service.Virginia L.
Le client n'a pas laissé de commentaire.Debra S.
The app was horrible. I was charged extra for gas when I left it how I found it.Robert P.
Customer service was excellent Employees were quick to help. Walked in and was able to rent on site with no hassle. Ayden was knowledgable and very quick to assist.ABIMAEL A.
Le client n'a pas laissé de commentaire.Amanda P.
Le client n'a pas laissé de commentaire.Jane S.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.ross C.
Le client n'a pas laissé de commentaire.veda T.
Le client n'a pas laissé de commentaire.Richard P.
The trailer had no brake fluid therefore I have no breaks causing my track to mess up the brakes and discFlorencio V.
Le client n'a pas laissé de commentaire.Dustin W.
I don't know why I am still getting this email? I returned the trailer to 3 10 Diesel a month agoERNESTO R.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.Justin G.
I was charged more than quoted. I was returning rental truck after hours around 11:30 PM. Online return didn't work so I called customer service couple of times, but kept getting disconnected after receiving error messages. Then I did online chat with U Haul representative and was told my return is completed. But next morning when I checked online, it was done so I went to store to finish return. When I got my return receipt I was charged almost twice the amount I wax quoted with same rental time period. When I asked clerk about charges I was asked to call customer service. Next time I will think twice before renting u haul.Viral U.
Le client n'a pas laissé de commentaire.Dale N.
Easy in and outDAVID A.
Try to have dollies and furniture covers in stock. I called 2 other Uhual stores and no one had any, made move a little difficultmiguel F.
Everything was greatvance H.
Customer service is excellent but the trucks do need to be cleaned , over all great service, I prefer this location !Maria O.
The trailer had rails pulled off the walls and were not usable.Richard D.
Everything went well. All was done long-distance (1 974 miles) and there was not a single hitch (no pun intended). Clarence was helpful from the very beginning and to date. Absolute great service! Peace, Medicine HawkPAUL M.
Le client n'a pas laissé de commentaire.ALLAN S.
You can start by getting better employees who know how to work the system and know how to speak with customers and not over charge an extra day just cause they wanted to leave early and not do there job this such bull shit I work hard for my money for your lazy ass employees not to do there jobJavier S.
Le client n'a pas laissé de commentaire.Robyn V.
Le client n'a pas laissé de commentaire.Janet T.
Le client n'a pas laissé de commentaire.BLAINE E.
The website said that they couldn't find my location to verify that I was dropping it off at the right place. I eventually had to call Uhaul directly to make a note of the situation at the drop off.ATIMALALA P.
The experience was absolutely amazing! I rented a 26ft truck with an appliance dolly for 2 days. The equipment worked perfectly, the ramp made loading everything that much better, and driving the truck was super easy as well. I only moved everything from my 3bed 2 bath home to another in two trips!! Renting from CAL ranch is amazing. They are always very helpful! Highly recommend on everything!Sean D.
The light lamp in the cabin was cracked/didn't work. Other than that, always have an excellent experience with staffs helpfulness. Keep up the great work guysðŸ'Karissa C.
Le client n'a pas laissé de commentaire.Jose C.
Location requires pickup before 7pm. (No lock box available to pick up keys, only for drop off). Luckily Cashier and Manager were very helpful and able to sign in to system and locate the keys in a drawer. Kudos for excellent customer service. U haul Truck Share 24/7 option is convenient and easy to use, option to upload photo's of truck to report any damages before you drive off and at time of return down side is the fact it directs you to get the key from representative inside store at pickup. & U haul's front windshield was full of dead bugs.Cecilia B.
My experience was amazing!! Very professional and fast.Jose P.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Marvin T.
The 24/7 mobile phone pickup didn't work. I showed up at 7am, my schedule time and the truck was not processed for early pickup. I called u-hauls 800 number and was â€œ waiting for the next available operator â€œ for some time. I had to sit in the parking lot until the store opened at 8am to get the truck.Bart W.
So many problems with this rental. I even had to take an extra day off of work to handle everything. From the truck being dirty and missing both dollies to having to go to the store a second time and being lied to then trying to return truck and finding out the truck I was given was the wrong one and the drop off location refusing to take it back I had to take an extra unpaid day off of work to sort it out. I will never rent again!MELISSA B.
Le client n'a pas laissé de commentaire.Ron G.
Easy steps, app works perfect, well done ðŸ‘ðŸ½.Israel P.
Le client n'a pas laissé de commentaire.Carolyn W.
Having someone come out and help you set up mirrors would be nice.Roberto B.
My issues don't necessarily lay with the location but with U-Haul itself. The people at CAL Ranch were amazing and so very helpful. But U-Haul made the process so much more complicated then it was supposed to be. I had a 10ft rental for 1 day. I realized I was going to need it for more than that and decided to extend my rental. Now, U-Haul told me when I tried to do so that I couldn't because that 10ft was already scheduled for another person. I understood and decided to return it then get another 10ft the same day. Well when I went to return the U-Haul I was retiring couldn't be returned for some reason and the one I was due to get wasn't available so I was told to Keep the truck I had and the wonderful workers at CAL Ranch would take care of everything else. So I did so. When I went to return the truck on my final day of use there was yet another issue with the return on Uhauls side of the house. After the workers at CAL RANCH combined with minor assistance with the regional manager the issue was somewhat resolved. My credit card hasn't been charged yet but is going to be here in a couple days once they fully resolve the issue. Overall equipment usage was great. No problems with the truck what so ever. Like I said my only issue was with U-Haul itself!Sean D.
The trailer tires were in unsafe condition for travel, and we had to have roadside service come to replace tires which delayed our overall departure from Yuma. The person checking it out didn't seem to care that the tires were in poor condition.Frans A.
Hook up the correct equipment. The location hooked the incorrect trailer up to my vehicle. When I went back into the store to let them know. No one ever came out so I had to disconnect and connect the correct trailer.Erika P.
I rented a 6x12 Cargo Trailer. I live in Long Beach, CA and was forced to drive over 600+ miles to Arizona to retrieve Uhaul equipment. There were plenty in California and saw multiple at stores near my home. The company refused to allow me to use local products nor tried to compensate me for the 600+ miles to retrieve their equipment. This whole experience seemed to have a lack of proper management of their supply. I will not use their product/ service again and will tell others to use another service.nick S.
Le client n'a pas laissé de commentaire.Fred N.
Le client n'a pas laissé de commentaire.dominic M.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.ubaldo M.
Le client n'a pas laissé de commentaire.DAVID C.
I ordered an appliance dolly and 24 moving blankets. When I arrived they did not have a furniture dolly or any blankets. I had to rummage through the returned trucks and was able to find the appliance dolly and 12 of the 24 blankets.EVAN P.
Le client n'a pas laissé de commentaire.juana D.
Le client n'a pas laissé de commentaire.ERIC M.
It was expensive for only driving 12 miles an turning it in almost 2 hours early and not be given a price reduction.Landon E.
Le client n'a pas laissé de commentaire.Nate N.
Le client n'a pas laissé de commentaire.Kenneth L.
Le client n'a pas laissé de commentaire.karen C.
Le client n'a pas laissé de commentaire.DAVID W.
The rep @ CAL-Ranch was very friendly and helpfulJay M.
Everyone and everything was amazing !! Couldn't ask for a better experience !!TIMOTHY H.
1. Don't allow online bookings, if you don't have the inventory, and then call the customer TWO DAYS, before a cross country move that you need to change their reservation 2. Don't quote someone a price for a service, change the reservation, and then OVERCHARGE by 200 dollars THE DAY OF MOVE, and then tell the customer it's take it or leave it with no other options. I was changed from a 20 foot truck to a 15 foot truck with a trailer and promised the price would not exceed the original quote, on the day of pick up the price was 200 dollars more, even after â€œhelping from the managerâ€, and told the day of my cross country move that I didn't have to pay it if I didn't want the service as if I had the time to figure out another plan. I was also asked multiple times after the original change to change further, and the drop off location was changed without my choosing or even notification, and I had to call around to all the UHAUL drop off areas in northern Colorado due to the change without warning. I'm still waiting on a refund for the trailer which I ended up not needing and it took 3 additional hours of asking, planning, and going back to the store in Yuma before it could go back, in a day where I already had to pack, clean, move out of my home etc. To be honest, I'm so displeased with uhaul, it's poor customer service, it's lack of care for the consumer etc, I will not be recommending or utilizing this service againMadison H.
nobody wanted to do the check in. Wrote my own drop off letter, requested a copy of it twice, waited 10 minutes for a copy, never was provided, left.GARLAND P.
Le client n'a pas laissé de commentaire.Mayra R.
Great customer service from beginning to the endJOSE D.
Daniel the assistant manager had no clue what to do & thought it was funny to keep us standing there for an hour. I'm 6 Months pregnant and we had a reservation. He only has like 2 employees that know how to operate the U-Haul reservations. How does a manager not know how to use the system. It was awful. We will NEVER go back to that location For a rental.Brianna M.
Le client n'a pas laissé de commentaire.Debra W.
Le client n'a pas laissé de commentaire.Ric C.
The alignment pulled to the left and the wiper blade was broken. But the service was good.Bonnie M.
Picking up and dropping off I had to wait for someone else to assist me. The only person that could help me was having a full on conversation about something while I was just waiting, and that was the only person available to assist me. Will Not use this location again.Carla P.
Le client n'a pas laissé de commentaire.Steven N.
Le client n'a pas laissé de commentaire.Chrestian W.
Le client n'a pas laissé de commentaire.Tim V.
I scheduled pick of vehicle for 630 pm but waited almost 30 min to get vehicle. I did not get vehicle until almost 7pm. I turned in vehicle around the same time. As such was charged extra and not my fault.Gerardo M.
It would be good to inform customers that a "Retail" rental location such as C A L Ranch Store is not equipped with a mechanic or tools to fix situations that require one or both. I had to change the ball on my hitch and they couldn't do it there at C A L Ranch. I had to go over to a Uhaul Service Center to get the fix taken care of.John G.
Awesome customer service...Amy S.
The store manager at Cal Stores went above and beyond to help us. Her name is Shawna and she was awesome!JANET T.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Luis M.
Le client n'a pas laissé de commentaire.Todd K.
Le client n'a pas laissé de commentaire.FERNANDO L.
I reserved online, got into town and was called and told my trailer was not there, I'd need to drive another 60 miles to the next closest place. We drove there, it was a storage place and they refused to answer the door or phone. Had to drive to this final location in Yuma to get the trailer. It was 120 extra miles overall for that trip and I was comped 20 $off my bill--I spent 40 $on gas going the extra difference. Overall LOVE using these Uhaul Auto Transports, they tow supremely and very easy to load and strap.James D.
Le client n'a pas laissé de commentaire.Carol C.
Quick and easy pick up and drop off. Employees were very nice and helpful.JUSTIN S.
Need better customer service from the transportation office. Very poor.Phiilip G.
Le client n'a pas laissé de commentaire.William W.
Excellent service à la clientèle.George R.