Customer Reviews for C A R S S
(Concessionnaire U-Haul dans le voisinage)

26 évaluations

261 Liberty Rd   Crystal Lake, IL 60014
(Knaack Blvd and Dakota)

(815) 261-9187

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(815) 261-9187

261 Liberty Rd
Crystal Lake, IL 60014
(Knaack Blvd and Dakota)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

ALL WAS VERY GOOD / THE OFFICE PERSONNEL WAS MOST HELPFUL !

MORRIS C. 
Évaluation :
5

Quick and friendly service.

john L. 
Évaluation :
1

This is the worst drop off location, which made my uhaul experience a nightmare, and because of which I am very unlikely to use uhaul ever again. We brought the truck here in the first place where there is a sign that says “no box trucks” so we took it to a nearby location where we were unable to drop it off, we called uhaul and a very rude lady said we MUST drop it off at the location on the app. We went back and wasted about 40 minutes trying to figure out where to park this 26 foot truck. The parking lot is small, there were other cars there and on one side it says no parking. Obviously this truck couldn't fit in 1 parking spot, so we had to park it off to the side. We wasted an hour of our night driving back and forth and trying to figure out where to leave this thing. Worst experience ever.

Gabriele Z. 
Évaluation :
1

There was no one in the place that came out to help me. There was already a customer waiting that had not been helped either. When someone finally came out, he told me to "just drop it where it is". He did not come out and unhitch me, he just watched from inside as I (a 51 yr old female) struggled with it all by myself. Then he didn't want to sign my contract stating I had returned the trailer. I had to ask several times.

michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina S. 
Évaluation :
3

When I booked the truck I didn't realize it was from a vendor and not the U-Haul center. there was no one available to complete the transaction and we had to go to the U-Haul center to finalize and that took the better part of an hour.

Steve R. 
Évaluation :
3

Helpful peole.

ken S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

juanita C. 
Évaluation :
5

The service was great! made on line reservation 3 days in advance. My cargo van was ready for me to pickup when I arrived. The Van was clean but the smell wasn't that great.

Anwar T. 
Évaluation :
5

Everything was very smooth. We made it there before their lunch brake, and we were on our why for the rest of the day. Both locations were very easy for us.

Darcie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
2

More than one person needs to be authorized to check out or check in U-Haul units. Also, I was told my bill would be recalculated with a refund of 80 $(at the shop), and a lessor refund of 68 $(UHaul called me) and that I would receive a receipt correction. To date, the refund has not issued, and the email receipt/proof of correction has not been received by me. I can be reached at 847-989-5801. I'm very disappointed.

Angela S. 
Évaluation :
4

Very kind.

KATE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
3

At the time, they seemed more helpful with the car service than the van rental.

BILL G. 
Évaluation :
5

Everything was great. The customer service was excellent. The manager even helped park the large truck and 6x12 trailer for us. We were very pleased.

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
3

The box/storefront could have been a little bit more obvious. It's tucked away on a side street and shares a strip mall with many other businesses. We identified it via the other trucks in the parking lot, and then had to hunt for the box. On the flip side, the employees were very helpful and prompt when generating my receipt.

DAWN L. 
Évaluation :
5

Steve at CARRS had a truck ready for me and was able to help deliver it to my house. Thank Steve

MICHAEL O. 
Évaluation :
3

I dropped off after hours so never met anyone.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
4

I have verified the odometer on this vehicle is off, indicating about 10 % over the mileage actually driven. I want my money back for the mileage I did not drive.

Mike C. 
Évaluation :
1

The drop-off location is not at a U-Haul facility. It is located in a row of office buildings, no sign is visible, when dropping off after hours you are instructed to park the truck on a city street and leave the key in a drop box. It is VERY odd and seemed unsafe. We were fearful that the truck would be broken into, perhaps be ticketed by city police for parking ont the street, may not even be a U-Haul location at all. It seems that everything worked out well, but this drop off policy gave us a quite an uncomfortable feeling.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN K. 
Non les évaluations ont été soumises pour cet établissement.

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