The young girl working the desk was really doing her best, but she was clearly not trained. She showed up 20 minutes late to my reservation, so I had to call the head office to find out how to pick up the truck. She was on the phone with her manager the whole time, indicating the lack of training, and the location lacked two of the things I paid for: a dolly and moving mats. In addition, it took over an hour to pick up my U Haul, on top of the extra 20min it took to even get into the store. I had an appointment at 1045 that I was 45 minutes late for, due to the lack of punctuality. The manager here should really take his job more seriously.
Isaiah A
Customer Reviews for C Plus Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The vehicle requires total and proper maintenance. At a speed of 70km/hr, the vehicle was very wobbly and vibrating, tyres were shaking as if the would come apart. However, the customer service at the location was brilliant but I wouldn't recommend this location because the van was a total disaster and dirty.
Cynthia BThere is no drop off available after working hours even though they have a key drop off box. I am not sure why I can't as I could use the online drop off option and they said that that option is not available. I can only drop off while the shop is open.
Akhil SNo windshield wiper fluid. Dirty.
vittachi mI had no issues with pick up and drop off using this location. I would use again and recommend. I liked that the parking lot was the back of the Glenmore Inn, I felt safe leaving my car there for the night.
Laurie SGod
Ibsa UThe purpose of the U-Haul rental was to clear out a room at a seniors assisted living for a loved one who would not be returning, instead transitioning to palliative care at Chinook hospice. Since we were mostly disposing of our loved one's things, and not moving, we only required a small rental unit so proceeded to rent the 9' Cargo Van. On Monday, May 20th, 2024, I reserved a U-Haul rental online from my secure home computer. I completed all the required information including uploading a copy of my sister's driver's license as she would be driving the vehicle. I would be paying. I received a confirmation number. On the morning of Thursday, May 23rd my sister and I arrived just after 10am at the U-Haul location: C Plus Convenience Store 2126 Glenmore Crt SE Calgary, AB to pick up the rental van. There was nothing but "system issues". Each of us having to go through the in-store process like we had just walked in off the street despite the preparedness of having a reservation confirmation ahead of time, days before. When this failed to work, both me and my sister ended up having to download the U-Haul app to each of our phones, having to scan all our information again and even this didn't work. I'm not sure how we managed to get the keys without any paperwork or signature on the contract, but we did. My sister and I stood in the lobby for over 1 hour and 1/2. There is no sitting area in the "convenience store" (If anyone could call the convenience store an actual legit business because from the looks of it, it must operate as a front for all other kinds of business as the store has little to sell and is mostly empty of any items). The Dealer/Representative felt they needed to remind us that he understood we were angry & frustrated but that he was still a human being. Imagine that! He was right of course. We do not enjoy being provoked into becoming assholes, but one can only take so much. It was not his fault that U-Haul systems failed in so many ways, so many times. We do not like being forced to add or download suspicious apps onto our devices or becoming so enraged that behavior becomes obnoxious. There is no sitting area in the store. It was 11:30am when we were finally able to leave with the rental. I am disabled and my sister is semi-retired. Neither of us are spring chickens. We were exhausted by the time we left the parking lot and we had not even started. This set us back a couple hours. We were not able to return the vehicle until 6 o'clock pm. After a long day, all we really wanted was to get home and have a good cry. The return was equally antagonizing if not more so. We were both still standing in the middle of the convenience store at 6:30pm. Once again, we were forced to stand around waiting due to U-Haul's system issues. We had no choice but to walk out. We told your Dealer/Representative to figure it out and we just left. Later that evening I received a mystery text from an unknown number: 1(778)926-4209 that says: "I called the area manager and told him about the issue regarding return and he did the return from his end and it's done now. Have a good night" I assume this was the Dealer/Representative and not some random stalker that U-Haul's compromised system issues caused a data breech of all our information? Who knows? Oops! Oh wells....., right? Wrong! If I had any hesitation or cause for concern regarding downloading apps on my devices before, after witnessing U-HAUL's failures we have little trust that your system offers any protection from anyone or anything at all. Last year, I had a colonoscopy performed that took less time and was less painful than renting a vehicle from U-Haul and I had 9 of 11 polyps removed! Since the rental, me and my sister receive harassing emails soliciting our repeat business from U-Haul. Please remove both of us from your contact lists as it is not likely that we will rent from U-Haul again. The charge for the U-Haul was minimal. It took everything in me not to contact my credit card company to deny the charges. We are not thieves. Had I the choice, I would not pay for this. Who would pay for something that turned into a traumatizing event? Not worth the heart attack, stroke or even the damaged caused having been forced to stand so long, 1 ½ hrs to check in and another ½ hr to walk out due to "system issues." Pathetic! Lesson learned! Appreciate that. Any sense of sketchiness, incompetence, system issues, including but not limited to the failure of any business not able to quickly, conveniently, efficiently complete a simple transaction in a reasonable amount of time, in trust and in good faith will not be considered for any future business going forward. Please advise to whom we send our invoices to at U-Haul for compensation on wasting our time. If we were to charge for our professional services, U-Haul would owe us. We do not work for free. The services we provide is not provided without charge. Sadly, our loved one passed on June 2nd, 2024. No monetary value could be placed on the time that was robbed from us to be with our loved one. If nothing else, our U-Haul experience will be shared as fodder at our next USW International Convention & each time, all of us, any of us hears or mentions U-Haul, hauling, moving, packing, transporting or vehicle rental we will think of this experience, count our blessings and go elsewhere. Perhaps in time we will have found something amusing about this to add to our story to tell. Shame on you!
Ashlynn MThe app was quite problematic, there was some difficulty in the scanning and uploading of the front and back of my driver's license. The clerk was very helpful and we had to try at least 3 times before it uploaded correctly. The app apologised for the scanner not uploading correctly but the A.I. seemed more A than I. The billing process was very unclear for me. I still have no idea what I was charged. I was told when I reserved over the phone that it would cost me approximately $134 which I thought quite a good bargain...I had been clear about the approximate mileage etc (I was delivering furniture about 137,km away from my home which was about 30 minute drive or less from the pick up drop off location for U-Haul. I assumed there would be gas to refill which would be above and beyond what I was paying for the rental. So I thought I would be done and have paid perhaps around $200. The fellow at the drop off location said that I would be paying about $165 (that was what I heard, he did have an accent but usually I listen very carefully and understand people despite accents. The paperwork that was emailed said I was charged something like $204 and then GST and some other charge and it appeared I was getting charged $247 add in the $40 I spend on gas and the full cost was closer to $300 which was $100 above what I was expecting despite being very clear about the distance and kilometers I would be driving...and I came in under that figure. It would be very nice if billing was much much much more clear
DANA A