The Uhaul Truck was excellent, but my best experience of my entire move was the super nice people I interacted with that run this facility. They were super nice!!!!!!!!
Danny M
Customer Reviews for CARS88 Com
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was the best experience I've had renting a rental truck. Over the years I've rented several trucks for different needs and none have compared the the level of service I had at this location. They were on time, they showed me the truck, gave clear instructions and were just generally helpful. The truck was clean and ready to go when I arrived. When I needed the truck an additional day they got back to me promptly providing great communication and advice. I highly recommend this location for your rental truck needs.
Craig HThis was the closest location that had a truck available, which was great but it wasn't really close. And they open at 10:30am. On a Saturday. The lovely young lady that helped me on the phone and talked me through the app, was wonderful!!
Trisha LThank you Celine for your help!
Jonathan GThis is on a really busy street and the area to pull in is very small and the parking area for cars is oddly situated, I purposely did not choose this location to begin with. The Lambert location is ideal, plenty of space and not as busy
Jonthan OEverything went smoothly and Selene was very nice
JOHN LI was pleased and happiest
ALMA CThis was literally the worst experience I have ever had. I reserved a U-haul 15' truck in advance of picking up my reserved truck to find out upon arrival that my truck was given away to another customer. I had to scramble and call customer support to which they told me that only truck available was in La Habra which is extremely far from what I was planning on. This was not acceptable for me which I explain to customer service and the best they could do was give me $50 credit which barely covered the gas costs since I had a smaller truck then what I originally reserved. I will never be using U-haul in the future due to my horrible experience.
Taylor RI returned the truck after hours so I don't know much about this location.
Adriana PDrop off location was not open at the time of equipment turn in
William SI reserved a U-haul down the street from my moving location and the day before I was told the truck was 40miles away! I was billed for extra miles, payed more in gas, and billed for equipment that wasn't supplied.
Armando RCustomer service here was the best! Van was very reliable and got the job done! Will rent here again if needed.
Laurie ZI was told to pick up a key from a lockbox at anytime from the location. Went to pick up truck and I had no access to lockbox and no keys through the app. It took over 2 hour to get the truck finally and customer service couldn't help me either. I was told repeatedly that the location didn't have lockbox key pick up when I was physically standing in front of the lockbox. They kept telling me we don't know why the location told you can pick up from a lockbox. The person on the phone flat out refused to listen when I told them I'm standing in front of the lockbox. I ended the conversation as they just didn't help me. My app finally decided to start working and I was able to get the key from the lockbox. The lady from the location was apologetic and she did help me with the reservation but to be told repeatedly by customer service that the location gave me wrong info and wouldn't listen when I told them what I clearly saw n front of me made me very mad.
RENA PService was great. Very straightforward n to the point. Couldn't be easier.
CESAR DBetter signage would be helpful. It was a little hard to find & I didn't know where to park.
KAREN DVery friendly and great service!
Brian HEverything went smoothly. I can't imagine a better experience.
JOSEPHINE GEverything is good
Louis KGreat business, both individuals are very professional, personal, but never too much. And they seem to remember me. Which I appreciate
Tee JGreat customer service! Checkout was straightforward and conditions were explained well.
Katherine AI will rent again from this location
OLIVER CI had to go 12 miles out of my way to get the van from this place because, even though I reserved a van near my daughters apartment well in advance, they did not have one when I went to pick it up. Secondly, there was an online personless pickup that did not work. I had to wait till the person got back from lunch. they had no moving dolly or lock for the truck.
WILSON BGreat location, amazing professional owner managing the business. Communication was lifesaving.
TEE TI love my rep and this location!!!!
LIANDRA SIt was an excellent location with a very professional, but personally employee available. It would be great if there is a waiting area available inside, but due to the Covud that can be a challenge. The weather was just crazy raining so much, I didn't know it rained that much in LA /Orange County
TEE TEverything went well. Would use them again.
LUIS VOutside of the truck was clean as was the cab. The windows were a mess. The windows needed to be cleaned inside and out.
Stanley Pchecking in was a pain web site is not user friendly and checking out I got their on time but with the check out process took so long that it put over the time by 19 min. and was charged another day, I would like to someone to see if that can be fixed with a $29,95 refund, thanks, Albert Amaya cell 562-745-4960
Albert ANice people to deal with. Easy to rent and turn in. Will rent from them again.
Anthony DWhen I made my reservation I was not told that there would be nobody at the facility. I was very disappointed... Luckily George helped over the phone and was able to help me and my family make good use of our time .
VINCENT LThe location was fine
TINANICOLE MVery easy and friendly contact person. Thanks!!
Cherry MNot sure why the location needed to call a reference in order to rent a vehicle? I rented many cars and service vehicles and NEVER need to call a contact to verify who I was.
KARL MThe truck was not really good.
jongoh kWe set a reservation in Westminster CA already paid for and when we got there, there was no truck for us. 4 other people in the store at the same time had the same issue where there was no truck for their reservation. The staff was not accommodating they either didn't know what they were doing or didn't care. One lady who was helping us was wearing her sunglasses, no mask, and couldn't put a sentence together she also walked away in the middle of helping us and just never came back, started talking to other customers instead. We talked to 4 different salesmen and none of them helped whatsoever. We got sent to La habra which was over 30 miles out of our way and the gentleman there was trying his best to resolve our issue but had no idea we were coming to get the truck and said he had a reservation for that truck already. Overall no communication, rude unaccommodating staff, and poor store planning I will not use uhaul again and I will tell people to stay clear of using uhauls.
ANTHONY M