He was dealing with another issue when we arrived, but he gave his attention to us. Also asearlier extremely polite.
CAROLYN T
Customer Reviews for CC Computers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was dirty and wet from the rain, also the steering was very loose. It was a challenge driving the truck-I have driven several box trucks before. I informed the gentleman at the drop off site and they kind of made a kick out of it??? Not sure I will rent a U-Haul truck again!
Stephen GThis location is not friendly, i am using u-haul about 5 years, first time a person told me you need to finish all work with trailer and then i will come and take a picture, i asked you sure, who is responsible for trailer to set up to car? Also he didn't check trailer light.
Ramazan DIt should be noted more clearly, during the initial scheduling, that the pick up site may vary.
Paul SYou keep using my email for other customers transactions
theresa pThis was an exceptional location with an awesome manager.
Edward MVery easy and straightforward.
Craig TCustomer service was great. Very friendly
SHIRLEYJEAN RNicest gentleman and goodest cat you'll meet
Douglas KThank you for your great customer service
DONALD BThe location had a cat and due to allergies and a phobia I was not able to enter. If my partner was not there I and my son would not have been able to rent the truck as we had to wait outside because nothing was done about the cat even when the guy noticed we were uncomfortable. Also, the guy manning the desk did not inspect the truck with us. Luckily all was well when we returned.
Jessica FI reserved moving blankets. It is not okay to just remove them from my reservation. I reserved them because I needed them. If you don't have them, tell me ahead of time, not when I'm there at closing time picking up my truck.
MICHAEL WIncredible location.
Ben SBien
Jean NNot pleased that the $11 insurance was "mandatory" it makes the advertised price$19,99 a false claim!
Donald HQuick and easy, great customer service.
Bob KNothing.... owner was great.
cornell mGreatest Uhaul dealer in the world. Super professional, quick smooth transaction, clean equipment, highly recommended.
Slava KJust what I needed. Many thanks.
Rebecca LMerci
Abdelaali IThe drop off attendant in Richmond was rude and inattentive. The door was locked and when I called and asked him where he was he. kept repeating that he was "HERE" ......he was in his truck across the street. When I asked where he wasted me to drop it off he pointed me to a position 800 feet away. Told me to drop it there and "Go on about my business". He definitely gave Uhaul a black eye,.
Barry MNothing y’all was great
Victoria JWe had an excellwnt experience. We rented a 15 ft truck and later a cargo van for smaller items. I am in love with the cargo van, especially the footrest to help step up, the air conditioning, best of all the long side window when backing up!!! The management are friendly and very supportive when problems arise-- such as my U-Haul getting towed in my new uppity neighborhood!!! I will recomm3nd this U-Haul to everyone in this area!
OLIVIA GVehicle was very clean and mechanically sound. Staff was very welcoming and efficient.
avery nThis has to be one of the coolest guys and spots to get a uhaul! So the answer is nothing!
Russell GThe attendant should be available at all time. You ring the bell and it takes forever for him to come out and attend to you.
Gregory AMy only complaint is that I did not get the equipment I had rented, which would have been really helpful. I didn't have time to ask about it and the shop was closed. I would not recommend the self check-in in the app, unless you give yourself at least 30 minutes before your pick up time. Having to wait to have my identity verified through a customer service agent was really frustrating and so many pictures to be taken. It just takes a while, I'll go back to the counter next time.
NICOLE BThe guy at the pickup site was very helpful! I do not recall his name but I would not hesitate to rent from his location again. My only complaint with the whole rental experience was trying to use the U-Haul app to book . I did not feel like my request for 9 days was excessive but it was a bit of a conundrum to book for that time period. Next time instead of using the app I'll probably just call a representative and have them book for me.
brian mStaff was friendly, location is a decent ways away from the vehicle (across a very large parking lot), the store had a severe cat urine smell as well as cat food strewn about the floor and was generally not very clean. Only bad part of the experience was having to go inside that store.
Thomas BI had initially chosen another location for my rental, and the day before was texted that my chosen vehicle was at this Staples Mill location - only to arrive and for them to offer me a completely different vehicle. Office was weird.
Sabina VVery clean truck. Super friendly staff. Welcomed me with open arms.
Shannon EI marked not applicable above because clean and well maintained are two seperate issues and require seperate questions. Frankly this truck (3011 as I recall) could use some love. Yes it was clean and yes I would recommend these folks. I'm sure Monty does a good job for you folks. But mechanically the truck had really bad wiper blades, a burned out turn signal, a worn out shifter linkage, and an AC blower that would only blow from the defroster position. On a positive note, this office always has equipment ready to rent. Always had clean interiors. Always is friendly and pleasant.
JAMES NGreat costumer service, very smooth ride, great for moving, overall very nice experience.
bint sThe gentleman at this location is the kindest, funny, & very accommodating. I was Super satisfied with the service.
Brandace TOwner was super nice to deal with
John RThe location was cool except the cat. They didn't have any of the other equipment I reserved and I was unable to actually move my furniture
VICTOR JEverything was perfect, customer service was great at the cc computer location and I would recommend highly!!!
Nazma mAmazing customer service. Easy pickup and reliable trucks.
Caitlyn WWhat a refreshingly great customer service experience! If we ever need a UHaul truck again, we will absolutely use CC Computers and recommend them to friends.
Stephanie HJust great
Alvin HHelpfull
steven bNothing. The location is excellent. So is the customer service there. Excellent!!
Kendra JGood service everytime!
cordel rThe trailer had a strong smell of used motor oil or some other substance. We left it open to air it out all night, but it still smelled in the morning. We could still smell it as we were unloading the next day. I think this trailer could use a good scrub down on the inside with something that would dissolve the residue that is causing this smell.
Laurie HWent out of their way to help me with my rental
steven bCC Computers was great and the guy really helped me out. However the first location completely screwed up making my 24/7 pick a hand to hand pick up.
DANNY TThe rate advertised seems misleading to what the final price actually is. Started with 29,99 plus mileage, which we booked 24 miles. So okay 55 dollars. But the bill went up to 75 with the insurance and then an extra 12 for the 24 miles of gas to fill the tank back up. So it was 87 after all was said and done. Seems like a pretty large gap from the advertised price. All in all a great experience, just felt a bit mislead when it came to the forecasted expense.
Michael GMake sure the right location thats reserved is used. I reserved at a w broad st location ended up on staple mills??
James RThis vehicle only had 1/4 tank of gas in it when I picked it up. When I questioned that, I was told to just bring it back with a quarter tank? How do you judge exactly how much gas you're going to use to where you can return it with one quarter tank? I filled it up and ended up returning it with half a tank. Which cost me a quarter tank of gas that I did not need. I was also pulling a U-Haul trailer which can sometimes be difficult to get in and out of the gas station. So I did not want to put less than I would need and have to make more trips to the gas station. In summation, every rental I have ever gotten has been picked up full and returned full. To me that is the easiest way to handle it and that's the way this should have been handled
Bruce FUse this location as an industry standard to measure what excellence should look like and be.
David WThe process was made simple and the gentleman was very nice and made sure my experience was great!
Correnthia RThe owner was awesome and nice
Mallorie SHave more store owners/uhual reps like Monte. He was very fun, friendly, and personable. He asked about what I needed my trailer for and that conversation actually saved me from renting the trailer I reserved which was going to be way too small. Highly recommend this location. Plus Monte's shop has some really cool old school vintage pieces to add to the experience while you're finalizing your rental agreement. Will be going again :)
Amanda H