The location was fine and the staff was very good. However the online reservation was terrible. I received the wrong sized truck and the dolly and blankets that I reserved were not at the facility where my truck was. I had to go to a different uhaul location to get those and then had to return the truck and the dolly to separate locations. No one was able to fix the situation. It seemed like that's how uhaul does business
Leslie M
Customer Reviews for Cabezon Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Second time none of the equipment I requested such as dollies, was available/received at time of truck pickup.
Hannah SOutstanding customer service. Very friendly and knowledgeable. Able to adapt to our changing requirements. Would definitely use again and recommend to my friends.
Lisa HCan’t think of anything. Everything was good!
Denise BAlisa. Is a asset to your company. Very helpful and friendly thank you
Mona MFriendly service, professional and knew what she was doing. She was knowledgeable and explained policy nicely.
Monica BY'all did a great job the uhaul rental was dusty and the passenger door doesn't lock but other than that really good on service and professionally done. Merci
Thomas LI ordered a dolly. Dolly was not in truck and site did not have any others available. Back or truck was full of saw dust, cabin not clean either. Charged for gas for going 10miles...
Hannah STruck air conditioning didn't work right. Air does not come out when the gas pedal is down--only while sitting or coasting.
matthew sMore upfront and clear about pricing. Ended up being twice as much as what I was quoted.
Clarissa AThey’re friendly and good to work with.
mark sOurstanding customer service.
Deanna CYou could start by not charging people who return a rental early. That's not right. Then when one location flips what you thought you were renting and sends you to another location to deal with all over again. The dolly I rented was no longer provided and I have no idea if the charge was deleted. I never got a final itemized statement so I have no way to know why my rental was more than I was quoted. Overall it was one big mess. NO MORE UHAUL BUSINESS FOR ME!!
HILTONA CTotal joke from start to finish unprofessional rude agents no service truck wouldnt start no gas horrible experience!!!!!!!!! never use uhaul again ever!!!
debbie nBoth pick up and drop off locations did not provide adequate service. The pick up location did not supply the moving pads I ordered and the associate I spoke to at BOND LOGISTICS was incredibly rude trying to get that situated during the drop off process. Basically- my additional charges were brushed off as someone else's problem, so go call them. Super "helpful". Ok, fine. I call CABEZON SELF STORAGE who failed to include the pads in question. I was hung up on during the first call, then no answer when I tried to call right back. I waited, then called again after 5 minutes and the woman shouting over speakerphone said she'd "get to it when I have time" before hanging up again. I have used U-Haul several times through the years for various situations and have never had such a poor experience. Neither of these businesses represent the U-Haul brand well and don't deserve to be included in your network. I would strongly recommend some additional research into the transactions being done under the U-Haul umbrella as I'm sure there is a high probability you're losing business between the two of them.
VANESSA QAvoid this location
Jeremiah AThank y'all for having such an awesome trailer! It was easy to check in
Noah GThe online check in and check out process did not work well, nor did the internet to process my order so it took a long time. I also wanted a smaller truck size but the one they had was inoperable. I was told that the one I rented would be the same price but I was still charged for a bigger truck size and told I wouldn't be refunded the difference. On a positive note, the desk girl was friendly and helpful.
SHEENA Ggreat employees
RICHARD NIt was effortless The personnel was informative and helpful and ensured we had several copies of the rental agreement in case we had any type of issue. The process was quick and got us on the road immediately. Great experience all around!
SIDNEY LI will never rent from here again. It was not a pleasant experience. The truck had a broken windshield and the gas gauge kept moving up and down as I drove. I usually have a great experience at other locations but not this one.
Courtney SOur unmeasurable gratitude to both Debbie of Rio Rancho NM, Cabezon business, for her professionalism, quick response and understanding to our last minute problem of trying to obtain a 26 foot truck along with her cooperation and working with Mike from the 3968 San Felipe, Santa Fe location who went out of his way making phone calls to different locations to find us the 26 foot truck were the most amazing Service to Client who saved our day from disaster. These individuals picked up the telephone to help customers! In these lazy people days that employees only work from home or who don't event want to work, these two individuals need to be recognized for their dedication to Customer Service, we will never use Budget Rent a Truck who failed to deliver the truck we had reserved for weeks. Amazing customer service U-Haul thank you for saving our day as we were coming from another state. Thank you Uhaul!!!!
Mary VThe people at this location were very very nice and helpful.
James SCould not adjust right mirror or seat back.
Deb CSteven is so kind
Ashley JAmazing customer service!!
ANGELINA UVery helpful and pleasant!
Roberta BI had to drive to another city for pickup rather than the location that I asked for which was a half a mile from my house because Uhaul's problem became mine. There was NO attempt to accomodate or assist. Had to wait 45 minutes for service. Was not given a contract or safety pamphlet. Had to load dolley myself. Truck windows and mirrors were filthy. Only a quarter tank of gas in truck. This site should not be a Uhaul site, no service, no personalization. It seemed as if I was interrupting just being there.
Michael BTerrible experience. The person at the desk was self admittedly not trained to help with rentals. The customer service rep I talked to after blamed my issues on me and argued with me over my experience. I spent half an hour calling to explain the situation because of long hold times. I wasn't able to complete my move and the whole experience was overall just terrible.
Gabriel BI am not a frequent renter of Moving Trucks and recent technological advances (Smart Phones) had left me somewhat bewildered. Cabezon Storage and U-Haul Management were willing to overlook my inexperience and made my rental experience a most rewarding one. Thanks Cabezon Storage and U-Haul Management!
Jerry BThe dolly had no rubber to be able to use it then I was overcharged I’m not a happy person nor a happy customer
Tammy HIt’s weird that instead of going to uhaul that it’s contracted out to other vendors instead, why not just handle the business at uhaul
Brandi MGreat service
Brian GPhone app didn't work for pickup. Had to check-in inside store and the only way he could rent to me was if I bought insurance I never contracted for and didn't want. When I returned the truck different employee didn't know how to check me in and your website was down. So I left not knowing what I was charged. Worse than poor service.
Jon HReservation was for 8:00 am but the location does not open til 9:00, was not informed of this in the e-mail. So we had to rearrange our schedule to come back .
tracy rI reserved a box truck several days in advance but when I arrived at location, U-Haul system had me re do the whole thing and would not process in a timely manner. It cost me almost an extra 90 min lost moving time past my original pick up time. This resulted me not getting the truck back in time which cost me an additional day of rental expense. The clerk was helpful but again the U-Haul system was not operating correctly. I thought the whole point of a reservation was to have everything ready to go at time of pickup.
Antonio MEasy and convenient for me. One thing to note, Westside drive is multi-lane, making it super easy to get in and out of there in a big truck. THIS IS THE LOCATION TO RENT FROM on the west side or southern Rio Rancho. My dealings with Uhaul in the past was they had an older fleet. The truck I rented was pretty new, started first flick and ran like a champ. Easy to deal with dealer and nice trucks, I will be moving again in a year....I'll be back. (Be sure to use their booking site for movers! It made my life so much easier, all I had to do was drive! Moving is stressful enough, get some help it's cheap and worth EVERY penny! I had a Wonderful experience from start to finish! Merci.
Donald GI had to stay about 30 minuets after for them to figure out there app, they said I would be charged 75 + 3 but needed up getting charged and extra 30 bucks 5 days later
Mason RStaff was very helpful and polite. Truck was clean and full of fuel.
Jimmy SAgent (Leo) would benefit from customer experience training. He was rude, unprofessional, argumentative, and presented with a 'you are interfering with my work' attitude. Sunvisor on truck was broken and hung down into drivers view. Window shade was torn, tattered, and stained. Truck cab smelled dirty and was not clean.
Jean Cbetter key drop off box .was broken into had to call all the phone numbers on what to do there was no emergency local phone number
Rudy PI compared my experience to the service I received on southern bl Rio Rancho, NM. It was not the same. I was given contracts to sign and I told him I didn't have my glasses and he didn't offer to explain what I was signing. I was given the key and was not asked to inspect the vehicle. I took pictures of truck all around. The truck was dirty inside and out, the drivers sunviser was broken, the truck needed gas and the sun shield was falling apart. I brought these things to his attention and he said I didn't check the truck out so I have to talk to who did. He said you should get an email in about an hour. I asked him if he was going to check the truck he said I will have my asst do that since she left a lot undone
Sandra PClean cabin and back of truck
James VI was charged double what I was quoted for rental costs and Safemove Insurence without explaination, though I returned the truck early and in cleaner then I received it.
Kerry ANo coments very satisified.
Benjamin MOverall my experience was very pleasant, I was assisted by Cabezon making the reservation and the rental fee was very affordable. However, I did have a couple of issues with the rental truck (a 10-footer). My first issue was the side mirrors were impossible for me to adjust because the mirror holders seemed to have only 2 settings - either pushed too far out, or pulled too far in. I was not successful trying to move the actual mirrors themselves, and they would not budge. My second issue was that I could not find the lever to push the drivers seat back a bit further and I am very tall. Despite these minor issues, I will recommend Cabezon Storage and the UHaul Rental in the future.
Chaz CAt first management tried to joke with me which I didn't find funny but then after letting it slide because I knew I could get a unit I was OK with the attempted funny sarcasm
VITTORIA WGreat place the people there were friendly and helpful
Mandisa BThe lady at the front desk was awesome. Very friendly and helpful.
LOUIS AWell was set to pick up at one location. Was told a voicemail was left but I don't have a voicemail option. Truck wasn't there. Had to drive to a different location that didn't take cash. Had to drive to the bank. Was now forced to pay for 7 miles when original place was across the street from my complex. Moving from one side to the other should have required less than 1 mile. Now paid for 7 miles and had to put gas in truck. Not happy with my experience at all. They lady and the place we got it at were nice though. Have used uhaul NUMEROUS times in the past. Probably won't for our move in March.
Kenny EGreat service! Had an easy time! Thank you!
Desa DGreat front desk service.
Brian EProfessionnel
David SNOT AT THIS TIME
David SThe van we rented was dirty inside, still had cigarette butts in the ashtray, and the seat-belt buzzer continued to ring. With both seat-belts fastened, the buzzer still rang intermittently. Also noticed that there was zero (0) oil life left on the display. I'm glad it did not break down on us.
Jacob QEverything I experienced was great & would rent from that location again!
Manuel MThis place has rude people working there. I didn't get my U-Haul truck because they gave it to another customer because I was 10 minutes late. I wasn't notified either. Woman at front desk had bad attitude & wouldn't give me her name. I'm never working with this U-Haul at Cabezon Storage ever again.
Donna WI was charged three times what I was originally quoted.
michelle hPerfect
MARIO PI had excellent service. The personnel was very professional and very friendly.
Yvonne V