Our unmeasurable gratitude to both Debbie of Rio Rancho NM, Cabezon business, for her professionalism, quick response and understanding to our last minute problem of trying to obtain a 26 foot truck along with her cooperation and working with Mike from the 3968 San Felipe, Santa Fe location who went out of his way making phone calls to different locations to find us the 26 foot truck were the most amazing Service to Client who saved our day from disaster. These individuals picked up the telephone to help customers! In these lazy people days that employees only work from home or who don't event want to work, these two individuals need to be recognized for their dedication to Customer Service, we will never use Budget Rent a Truck who failed to deliver the truck we had reserved for weeks. Amazing customer service U-Haul thank you for saving our day as we were coming from another state. Thank you Uhaul!!!!Mary V.
Customer Reviews for Cabezon Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Scott E.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.Emily C.
Le client n'a pas laissé de commentaire.Jeffery S.
The people at this location were very very nice and helpful.James S.
Le client n'a pas laissé de commentaire.Warren C.
Le client n'a pas laissé de commentaire.Tammie C.
Le client n'a pas laissé de commentaire.Diane L.
Could not adjust right mirror or seat back.Deb C.
Steven is so kindAshley J.
Le client n'a pas laissé de commentaire.Rodney A.
Amazing customer service!!ANGELINA U.
Very helpful and pleasant!Roberta B.
I had to drive to another city for pickup rather than the location that I asked for which was a half a mile from my house because Uhaul's problem became mine. There was NO attempt to accomodate or assist. Had to wait 45 minutes for service. Was not given a contract or safety pamphlet. Had to load dolley myself. Truck windows and mirrors were filthy. Only a quarter tank of gas in truck. This site should not be a Uhaul site, no service, no personalization. It seemed as if I was interrupting just being there.Michael B.
Terrible experience. The person at the desk was self admittedly not trained to help with rentals. The customer service rep I talked to after blamed my issues on me and argued with me over my experience. I spent half an hour calling to explain the situation because of long hold times. I wasn't able to complete my move and the whole experience was overall just terrible.Gabriel B.
Le client n'a pas laissé de commentaire.Herbert L.
Le client n'a pas laissé de commentaire.Ruth A.
Le client n'a pas laissé de commentaire.jenifer W.
I am not a frequent renter of Moving Trucks and recent technological advances (Smart Phones) had left me somewhat bewildered. Cabezon Storage and U-Haul Management were willing to overlook my inexperience and made my rental experience a most rewarding one. Thanks Cabezon Storage and U-Haul Management!Jerry B.
The dolly had no rubber to be able to use it then I was overcharged I'm not a happy person nor a happy customerTammy H.
Le client n'a pas laissé de commentaire.Gregory M.
It's weird that instead of going to uhaul that it's contracted out to other vendors instead, why not just handle the business at uhaulBrandi M.
Great serviceBrian G.
Le client n'a pas laissé de commentaire.veronica A.
Phone app didn't work for pickup. Had to check-in inside store and the only way he could rent to me was if I bought insurance I never contracted for and didn't want. When I returned the truck different employee didn't know how to check me in and your website was down. So I left not knowing what I was charged. Worse than poor service.Jon H.
Le client n'a pas laissé de commentaire.Heather H.
Reservation was for 8:00 am but the location does not open til 9:00, was not informed of this in the e-mail. So we had to rearrange our schedule to come back .tracy R.
I reserved a box truck several days in advance but when I arrived at location, U-Haul system had me re do the whole thing and would not process in a timely manner. It cost me almost an extra 90 min lost moving time past my original pick up time. This resulted me not getting the truck back in time which cost me an additional day of rental expense. The clerk was helpful but again the U-Haul system was not operating correctly. I thought the whole point of a reservation was to have everything ready to go at time of pickup.Antonio M.
Easy and convenient for me. One thing to note, Westside drive is multi-lane, making it super easy to get in and out of there in a big truck. THIS IS THE LOCATION TO RENT FROM on the west side or southern Rio Rancho. My dealings with Uhaul in the past was they had an older fleet. The truck I rented was pretty new, started first flick and ran like a champ. Easy to deal with dealer and nice trucks, I will be moving again in a year....I'll be back. (Be sure to use their booking site for movers! It made my life so much easier, all I had to do was drive! Moving is stressful enough, get some help it's cheap and worth EVERY penny! I had a Wonderful experience from start to finish! Merci.Donald G.
Le client n'a pas laissé de commentaire.Lavonne H.
I had to stay about 30 minuets after for them to figure out there app, they said I would be charged 75 + 3 but needed up getting charged and extra 30 bucks 5 days laterMason R.
Staff was very helpful and polite. Truck was clean and full of fuel.Jimmy S.
Agent (Leo) would benefit from customer experience training. He was rude, unprofessional, argumentative, and presented with a 'you are interfering with my work' attitude. Sunvisor on truck was broken and hung down into drivers view. Window shade was torn, tattered, and stained. Truck cab smelled dirty and was not clean.Jean C.
better key drop off box .was broken into had to call all the phone numbers on what to do there was no emergency local phone numberRudy P.
Le client n'a pas laissé de commentaire.Kimberley M.
Le client n'a pas laissé de commentaire.Peter C.
I compared my experience to the service I received on southern bl Rio Rancho, NM. It was not the same. I was given contracts to sign and I told him I didn't have my glasses and he didn't offer to explain what I was signing. I was given the key and was not asked to inspect the vehicle. I took pictures of truck all around. The truck was dirty inside and out, the drivers sunviser was broken, the truck needed gas and the sun shield was falling apart. I brought these things to his attention and he said I didn't check the truck out so I have to talk to who did. He said you should get an email in about an hour. I asked him if he was going to check the truck he said I will have my asst do that since she left a lot undoneSandra P.
Clean cabin and back of truckJames V.
I was charged double what I was quoted for rental costs and Safemove Insurence without explaination, though I returned the truck early and in cleaner then I received it.Kerry Ann S.
No coments very satisified.Benjamin M.
Overall my experience was very pleasant, I was assisted by Cabezon making the reservation and the rental fee was very affordable. However, I did have a couple of issues with the rental truck (a 10-footer). My first issue was the side mirrors were impossible for me to adjust because the mirror holders seemed to have only 2 settings - either pushed too far out, or pulled too far in. I was not successful trying to move the actual mirrors themselves, and they would not budge. My second issue was that I could not find the lever to push the drivers seat back a bit further and I am very tall. Despite these minor issues, I will recommend Cabezon Storage and the UHaul Rental in the future.Chaz C.
Le client n'a pas laissé de commentaire.Doreen W.
Le client n'a pas laissé de commentaire.Chris D.
Le client n'a pas laissé de commentaire.Adam C.
At first management tried to joke with me which I didn't find funny but then after letting it slide because I knew I could get a unit I was OK with the attempted funny sarcasmVITTORIA W.
Great place the people there were friendly and helpfulMandisa B.
Le client n'a pas laissé de commentaire.Alex T.
The lady at the front desk was awesome. Very friendly and helpful.LOUIS A.
Le client n'a pas laissé de commentaire.Jim R.
Well was set to pick up at one location. Was told a voicemail was left but I don't have a voicemail option. Truck wasn't there. Had to drive to a different location that didn't take cash. Had to drive to the bank. Was now forced to pay for 7 miles when original place was across the street from my complex. Moving from one side to the other should have required less than 1 mile. Now paid for 7 miles and had to put gas in truck. Not happy with my experience at all. They lady and the place we got it at were nice though. Have used uhaul NUMEROUS times in the past. Probably won't for our move in March.Kenny E.
Great service! Had an easy time! Thank you!Desa D.
Great front desk service.Brian E.
NOT AT THIS TIMEDavid S.
Le client n'a pas laissé de commentaire.ANIKA R.
Le client n'a pas laissé de commentaire.REGINA S.
The van we rented was dirty inside, still had cigarette butts in the ashtray, and the seat-belt buzzer continued to ring. With both seat-belts fastened, the buzzer still rang intermittently. Also noticed that there was zero (0) oil life left on the display. I'm glad it did not break down on us.Jacob Q.
Everything I experienced was great & would rent from that location again!Manuel M.
This place has rude people working there. I didn't get my U-Haul truck because they gave it to another customer because I was 10 minutes late. I wasn't notified either. Woman at front desk had bad attitude & wouldn't give me her name. I'm never working with this U-Haul at Cabezon Storage ever again.Donna W.
Le client n'a pas laissé de commentaire.SUSARA D.
I was charged three times what I was originally quoted.michelle H.
I had excellent service. The personnel was very professional and very friendly.Yvonne V.
We were very disappointed that there was no ramp included with the truck. It made loading and unloading pretty tricky. If I had known there was no ramp we could've rented a truck from somewhere else.Chris and Becky R.
Very friendly and helpful!lejuana N.
Le client n'a pas laissé de commentaire.Ralph P.
Excellent customer service, will definitely use Cabazon self storage u-haul again and will invite friends and family.Mario P.
No need to recommend anything customer service was excellentCIPRIANO LEONAR G.
Le client n'a pas laissé de commentaire.DONNA H.
Great customer service. very friendly and got me what I needed right away.Michael J A.
These people were a great help. Only After the complete Failure at the location on Cherry.JOSEPH R.
Le client n'a pas laissé de commentaire.PAULA M.
Le client n'a pas laissé de commentaire.Codi B.
Better customer serviceGABRIEL V.
Le client n'a pas laissé de commentaire.Norman L.
They had the door locked and had to knock each time I was there. I understand that they live at the site, but maybe a door bell should be installed.Judy B.
Price ends up too high for long distance moves which does not seem fair.david S.
Le client n'a pas laissé de commentaire.JOAN S.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.MONICA F.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Bill W.
Double check for locks on the doorskaylee W.
Jason was wonderfully helpful!JULIE M.
Le client n'a pas laissé de commentaire.Perry H.
It was pretty muddy and they had the trucks parked in the muddy area. I was a little frustrated when I went to pull the truck out, my sandal and foot were covered in mud. They could have pulled the truck out for the customer. Other than that all was good and staff friendlyJenifer S.
The truck was clean and the people friendly, but the truck sounded like the transmission was about to fall out. I even changed my intended route because I wasn't sure it would handle the steep flyover from that exit. Also, equipment that I had requested was not, and I was told is never, available from that location. It definitely made my move more difficult.ROSALEA B.
Pickup location had a different 24 hour rate/estimate then U-haul give me online. Staff said the rates go up if renting for more than 12 hours.Edward A.
Le client n'a pas laissé de commentaire.Andrea B.
Le client n'a pas laissé de commentaire.ben T.
Le client n'a pas laissé de commentaire.Marty B.
The gentleman helping us pick up and return was wonderful to work with. He made a stressful move a little less stressful with lighthearted jokes and patience.Jacquelyn C.
rented online a truck and an appliance dolly, Did not even think about dolly until I had left uhaul location and I called and was told they did not rent that equipment, I asked her if she could find me another uhaul location at Carlisle and Central in Albuquerque where I was headed ( I was driving and trying to talk to her on cell) and I was told they do not do that. I had to find another uhaul on my own, and go and pick up an appliance dolly, The location at 6401 Central was great and got my dolly for me and did not charge me as a courtesy for the mix up on the reservation. They were great there. Because of the delay getting a dolly I had to call and tell the Westside location I was running about 20 minutes late to return the truck, I was told it was my fault because I did not pick up the truck right at 9 am, this is not the case, that truck would have been back by 1 had I gotten a dolly from Westside like I reserved. She was rude on the phone told me it was my fault and to hurry up because the truck was rented again at 1:15pm, this was only 15 minutes after I was scheduled to have the truck back. 15 minutes certainly not enough time to even check the truck before the next rental. And she hung up on me. I will never return to this location, 4601 Central Ave location was friendly and helpful and so was the Rio Rancho Blvd location in RIo Rancho where I returned the dolly, but the Westside location and Kristy lost any repeat business from me. I will not recommend their location for a storage place or a uhaul and I will never go back there. She was rude and unhelpful, and on a side note the truck was parked in the mud when we arrived, they really should park truck on pavement in inclement weather, the inside of your trucks would stay a lot cleaner. I think that your Cabazon Storage location needs retrained on Uhaul rentals and customer service, also I would adjust your online reservation system so that people can not reserve a dolly if they do not have any at this location.HAROLD R.
This is a storage facility and not a full-service U-Haul truck rental location. They did not have handcarts or dollys. They had a very limited supply of boxes. I had to go to a full-service location that was less than 1 mile away to get other needed items. Why didn't the U-Haul website send me to the full-service location in the first place.BRUNO L.
Le client n'a pas laissé de commentaire.QING W.
I had moved from Rockford Illinois to Iowa City Iowa and had no problems. If ever I need your service, I will shurley call you. Thank-you firstname.lastname@example.orgSHEILA B.
The staff had no idea what they were doing. They did not know how to hook up the trailer. They did not have what was needed to hook up the lights. They sent me off the lot with no lights to another "full service" U-haul location to assist with the lights. That dealer hooked up the lights and reconnected the trailer because the place I rented from did it wrong. When I took the trailer back, they did not know how to get the trailer off my truck. They also couldn't figure out how to print my receipt. After 45 minutes waiting they told me they would have to email the receipt. I did not origionally reserve at this location. My location of choice did not have the trailer so my reservation was transferred to this pawn shop. They should Never be allowed to represent U-haul. If I had been in an accident with the way they sent me off the lot with no lights and the trailer hooked up wrong, there would have been a major law suit!RICHARD B.
Just wish I was given extra miles because I had to drive to the other side of town to pick up truck and by the time I made it to my destination I had to pay extra for going over my 111 miles.julie H.