Évaluations des clients Cafe Vapes

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cafe Vapes

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abby C.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Tara N.
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Le client n'a pas laissé de commentaire.

Margaret W.
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check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.

CHANNINGHUELEIS S.
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They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at all

Timothy S.
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Not a very friendly fellow...

VICTORIA M.
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Le client n'a pas laissé de commentaire.

lawrence M.
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Le client n'a pas laissé de commentaire.

John J.
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Prefer not to support vap businesses

STEVENRAY P.
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Le client n'a pas laissé de commentaire.

Guy S.
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Le client n'a pas laissé de commentaire.

Richard K.
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Dropped off trailer when it was closed...

Kevin O.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Knowing what and where there are storage units are set us all over the place just driving around

ricky H.
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Le client n'a pas laissé de commentaire.

Flo P.
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Sweep out trucks before renting

LANSINGREEVES A.
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Le client n'a pas laissé de commentaire.

CHARLES T.
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Le client n'a pas laissé de commentaire.

KATHY E.
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It's not this location- it's in general. I wanted a pick up truck but was told none available until-I don't know- maybe never?? That's just crazy but it's how the company operates. The other thing is in general, no matter how far in advance you reserve something the chances of getting what you need where you need it are only about 50/50. To me that's insane. Why bother to make a reservation?

Spencer C.
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Le client n'a pas laissé de commentaire.

Steven W.
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Wasn't given a receipt.

Allan G.
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Le client n'a pas laissé de commentaire.

John M.
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Interior window front dirty with water spots

CHARLES W.
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nice people to work with

Lydia A.
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I was originally quoted $50, then $130, and now upon returning the vehicle I've been charged $200. This is for 175 miles and 6 hours with a van. I would have appreciated greater transparency on costs. Additionally the way my receipt was tallied is incorrect; it lists two days of rentals and shows the van returned an hour later than when I arrived. Very disappointing.

Faith K.
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The truck I got was an older truck. Driving from Indiana to Virginia, it really had zero pick up for merging onto interstate roads, which was challenging. Additionally, the truck really didn't do well on the mountains. It tried, though!

David F.
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Le client n'a pas laissé de commentaire.

Karen R.
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The guy in Galax was new. He was helpful but was not well educated with the equipment.

Timothy D.
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Le client n'a pas laissé de commentaire.

MATTHEWANTHONY L.
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Everything was great! Explained everything and got me out quickly!

Guy S.
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Have rented multiple times always a pleasure working with these folks!!!!!

Eric M.
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Le client n'a pas laissé de commentaire.

Guy S.
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More equipment this place is very busy phone calls people walking in the whole time I was there!!!

Robert G.
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Le client n'a pas laissé de commentaire.

Eric G.
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Le client n'a pas laissé de commentaire.

Kenneth D.
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Le client n'a pas laissé de commentaire.

Richard H.
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Everything went smoothly! No complaints.

Gerald B.
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Make sure trailer tires are properly inflated before a trailer leaves the yard. Rear 2 tires had zero air pressure. It didn't affect my travels at all, but could have if hauling significant weight. Overall experience was still great.

Jacob R.
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Le client n'a pas laissé de commentaire.

Allen W.
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Poor customer service, poor communication, charged my account for something I was not made aware of, horrible pick up experience using lock box.

Raymond F.
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No one was at the location at 10am on Saturday when their hours stated open at 9am!! Left trailer in front of building Took pictures of the equipment and Serial Number

Darry C.
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I called several times and got no answer and no voicemail.

Julie W.
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Le client n'a pas laissé de commentaire.

Eli S.
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Le client n'a pas laissé de commentaire.

Devin B.
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Excellent service, even in a Pandemic. Thanks!

Edward H.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

Mary S.
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Le client n'a pas laissé de commentaire.

Sonya S.
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Le client n'a pas laissé de commentaire.

Mark H.
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Le client n'a pas laissé de commentaire.

Marilyn F.
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Le client n'a pas laissé de commentaire.

Rod S.
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Le client n'a pas laissé de commentaire.

Nicholas D.
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Arrived at appointment time. Storefront was unlocked. No one was there. After calling a manager phone number the employee showed up 30 minutes after appointment time without a word of explanation or apology.

Steve S.
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Le client n'a pas laissé de commentaire.

JOE B.
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At this location the person there did not try to help me unhook the trailer. Just said "drop it off down on the grass by the other trailers". I unhitched it and moved it around while he was inside talking to his friends out of the cold. No receipt was offered to me.

Chad F.
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Le client n'a pas laissé de commentaire.

Donald C.
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Le client n'a pas laissé de commentaire.

Steve G.
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When I arrived at the location the clerk appeared to be so stoned that he couldn't stay awake. After 4 attempts to get him wake up I returned the equipment online via my phone and dropped the key in the after hours box. Very poor experience.

donald H.
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Le client n'a pas laissé de commentaire.

James B.
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The young man that waited on me did an excellent job of taking care of all my needs. He was friendly and a pleasure to do business with. The facility was very nice and clean, and was obviously a well run and managed office.

Emily S.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

Tasia J.
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Le client n'a pas laissé de commentaire.

ann Y.
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Polite and knowledgable representatives

Daniel C.
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Super easy to drop off the truck. They were even open on Thanksgiving Day.

tina K.
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Le client n'a pas laissé de commentaire.

Brian G.
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We were charged a cleaning fee. The trailer was dirty when we opened the doors at our location! ALWAYS INSPECT THE EQUIPMENT BEFORE YOU LEAVE U-HAul

paul W.
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Le client n'a pas laissé de commentaire.

Trene E.
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Le client n'a pas laissé de commentaire.

MARK H.
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Nothing different is needed.

steve B.
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Le client n'a pas laissé de commentaire.

timothy W.
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Le client n'a pas laissé de commentaire.

SEAN G.
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Le client n'a pas laissé de commentaire.

Bernie C.
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Le client n'a pas laissé de commentaire.

james C.
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Le client n'a pas laissé de commentaire.

Martin P.
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Le client n'a pas laissé de commentaire.

Alan A.
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Le client n'a pas laissé de commentaire.

Teresa D.
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N/A

kenneth H.
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Went out of their way on this rental. I appreciate all they did.. One of the best.

Jill G.
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Le client n'a pas laissé de commentaire.

Karen S.
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Le client n'a pas laissé de commentaire.

jerry V.
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Dealer leased my trailer to another customer - under my reservation and phone number. He did have another trailer available and worked with me to get that one. Right front tire was early flat. Dealer had no compressor to add air. Left turn signal was not working. Dealer had no replacement bulb.

Charles N.
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The U-Haul representative did not know how to process your order, provide the keys to the truck, or anything about the truck or process. Very disappointed. The movers we hired through U-Haul did not show up or even call.

dennie H.
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Le client n'a pas laissé de commentaire.

Jeffrey N.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Ginger C.
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Le client n'a pas laissé de commentaire.

Robert K.
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Le client n'a pas laissé de commentaire.

Paul S.
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I reserved a UHAUL for 8 am in Radford,VA. The phone call we got the night before pick up told us a truck was not available in Radford and we would have to drive an hour to pick up a truck in Galax,VA. We drove to Galax and found out that the pick up location did not open until 10am! This was a huge inconvenience! Then I got charged for extra miles when I dropped the truck off! This was not good customer service.

brenda B.
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Le client n'a pas laissé de commentaire.

Megan B.
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My initial pick-location was supposed to be in Vinton, VA. This location did not work out because the owner of the business had not set up the truck for 24/7 pickup like they were supposed to. Although Cafe Vapes offered a pleasant pickup experience, I was very disappointed with the overall pickup experience and the multiple hours of extra driving it cost me.

rolin M.
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Le client n'a pas laissé de commentaire.

Deron D.
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Le client n'a pas laissé de commentaire.

bryan W.
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Le client n'a pas laissé de commentaire.

william P.
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I was scheduled to pick up truck at 10:00 on 10 Jun 2019. We drove 35 miles south to Galax VA and the place was closed. We had difficulty contacting U-Haul and when I did they stated I should have picked it up on 9 Jun 2019. I was not given a code for the pickup and after an hour I finally received authorization. I then proceeded to drive back North 35 miles to load and then had to drive 35 miles back o Galax (total 70 miles wasted time and gas). If U-haul had notified me that I could pick the truck up on 9 Jun, maybe my son, granddaughter and grandson would not have had to take time off from their jobs with loss of pay. I received excellent customer service in Dublin and Sumter SC. I cannot say I received good customer service when I picked up the truck. Also, the vehicle had a bad order when we picked it up.

Christopher A.
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Le client n'a pas laissé de commentaire.

Bud B.
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The individual working at this location didn't even get out of his chair when I went in to the store. This wasn't too much of a bother, I didn't mind handling the trailer disconnect myself. But he asked ME if there was a spot to park the trailer, he didn't even try to tell me where to park it. I found a spot, disconnected, picked up my receipt. Very polite gentleman, but came off as lazy while I was there. I'm not saying he is lazy, but it sure seemed like it.

Jack S.
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Le client n'a pas laissé de commentaire.

Bridgett U.
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When they give you a receipt it should have the correct amount of charges

Michael C.
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First let me say that I rented a truck in January and everything went smooth. but this time I got a message the day before pickup that the truck I reserved was not available at my selected site and I would have to go 1.5 hours to pick up a 20 foot truck. I spent the next 3 hours on the phone trying to arrange an alternative. this includes 20 minutes of hold time on the phone, then 30 minutes with a rep that had to "ask an associate for help but the associate was on another call. I had to request a 15 foot truck at my location. when I called the location, they said they had a 15 foot truck but the uhaul associate on the phone said it wasn't there. I had to convince her it was available. Then they got the pickup time wrong and I had to make 2 more calls to get that right. When I went to pick up the truck, I signed in to the u haul app and got a message that my credentials had not been approved. I called 1800 go uhaul and was on hold for 12 minutes when the app finally said I was approved. 3 hours on the phone is unacceptable and if there was an alternative I would have went elsewhere for a rental.

Non reviews have been submitted for this location.

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