The online service wasn't working properly after return of the rental. The office closed at 2pm today and there was no way to prove we returned the equipment prior to the deadline. Tried to return it online but it said they encountered a problem. Tried the live chat online and the link didn't work. Nothing happened when you clicked on it. Attempted to call the 800 number and was on hold for a representative for over 30 minutes and eventually hung up. Thankfully the owner of the neighboring business was able to vouch for us that we arrived before cutoff.Anna H.
Customer Reviews for Cafe Vapes
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Galax, VA 24333
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 7h pm
- Sam - dim : 12h pm à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
equipment had not been inspected by the dealer or AFM since the first week of October. The chains on the auto transporter did not have the rubber keepers on them. The seats had a ton of dog hair in the slots where you hook up the seatbeltsCarroll S.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.bobby H.
The Mobile option for pick up and drop off is genius and oh so convenient! I will be using U-Haul again when I move!Alexandra T.
Le client n'a pas laissé de commentaire.RAYMOND C.
Le client n'a pas laissé de commentaire.Zigma H.
Much difference experience then the Hanover location, very curious, came out and checked the rental truck,Ralph E.
Le client n'a pas laissé de commentaire.SUZANNELENNON A.
Truck smelled like "pot". Contract was generated off my phone number, but used someone else's name then input my address. Contract would not have been valid if I had an accident.Mathew C.
The truck was clean and ran great. And the customer service there was excellent. I would recommend that place to anyone who needs a truck to move.Kim T.
I still have not received my refund and it's been 3 weeksShirley H.
Le client n'a pas laissé de commentaire.RANDILYNN S.
The employee was disinterested and unprofessional. He did not even inspect the trailer, nor my tow vehicle prior to my departure. The air pressure in the trailer tires were 15 pounds under. Trailer was dirty and had remnants of tape and trash in it. I'm pretty sure that I wasn't supposed to hook the trailer to my tow vehicle and depart without any involvement by the employee.Patrick D.
Le client n'a pas laissé de commentaire.Suzanne A.
Reservation time was 8-28-21 at 8 pm then it changed to 9 pm so when we went to pick up, it changed it to 8-29-21 at 12:00 pmâ€¦. Which messed up our plan for whole day.. we had to rearrange helper again.. very stressful time for us.. there is nobody we can contact to find out why time changed on us.. I saw truck was in the parking lotâ€¦not happy about out. When we went to pick up rental, the person who was there that day says that was App issue and when we called 877 number, they keep saying no keys for usâ€¦ you can see my chat conversations and you can tell we were not happyâ€¦ roaming around night 9 pm looking for helpâ€¦ Drop off location, app didn't gave us clear instructions so but we still dropped and thinking to call them back next day. It is already stressful time for us about move and this didn't helped us. I like to escalate my concern to higher level and looking for discount.Brijesh P.
Very convenient location for pickup, great on-site workers. Cafe Bapes also did loading at this end and did a great job.Jan O.
I think that if you rent something and you don't use it all the way to where you're going if you pick it up at 1 place and you drop it off addrop it off at another place before you get to the place where you said you were going then I think there should be a credit applied back to that personNancy H.
Very easy in and out for rental of truck. The customer representative was excellent and very friendly.Jasmine R.
The young man was cordial and friendly but the truck we had rented had not been inspected, had mechanical issues that made it un-rentabl! So a larger truck was substituted (this required $150 worth of gas for a trip that should have been one tank) much more difficult to drive, load, park. They promised $50 dollar rebate from drop off location in Louisville for taking out of my way (didn't happen). It feels like u-haul ripped me off all the way around! (In addition, I was sent 40 miles from my original rental location to pick up the truck with no allowance made on the part of u-haul! Probable never using u-haul again??? They listed truck as "full" of gas at pick-up was only 90 % just saying!!!Chuck G.
Excellent service. Very hard workers. Second time we used Cafe Vabes in Galax, VA. ðŸ™ GOD BLESS ðŸ™Nancy J.
Le client n'a pas laissé de commentaire.SHAWNCHRISTOPHER B.
Le client n'a pas laissé de commentaire.WILLIAM H.
Well - I hated that I wasn't able to pick up the trailer at the same location as the truck. It all worked out and it's nothing against this location but it was fortunate that this location was somewhat along my route or it wouldn't have been a pleasant experience at all. U-Haul should consider this Shawn Renton a truck and a trailer.Daniel L.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Verna T.
Le client n'a pas laissé de commentaire.JAMESTHOMAS B.
The only issue I had was I reserved the truck a week in advance online to pick up at 730am. The online reservation gave options the pick up location didn't offer so I arrived at 730am and couldn't get my truck until 10am when the location opened. Just put my move a few hours behind. But once the location opened the staff was great to work with and took care of me.Samantha S.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.RICKY H.
Le client n'a pas laissé de commentaire.Mark P.
Ty was awesome. He is so very patient and mannerable. Uhaul had totally messed up my reservation and Ty took the time to fix it for me and get me moving as quickly as possible. He was so sweet with his explanation and verbal guidance on how to safely drive down the mountain with the auto transport and with how to hook it up and secure my vehicle. I am very appreciative and more than impressed with this young guy's personal presentation and customer service. He should be commended for his service.Jonette M.
We returned the uhaul to a Vape store. It was not open on Saturday till afternoon and we were not aware of that. We dropped it off and followed the iPhone return. Then we dropped by later in the day to assure that they knew we had returned and he said it was fine but could not give us a confirmation. It took many emails and phone calls to get the confirmation that it was returned. We would not use that return place again!Elizabeth C.
Le client n'a pas laissé de commentaire.Verna T.
The appliance dolly was not at the location where we picked up. We had to go to another uhaul and was told we would not be billed for the extra mileage but we were billed and had to pay the additional money in order to return the truck.Tracy P.
Le client n'a pas laissé de commentaire.Ruben C.
Le client n'a pas laissé de commentaire.John Z.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.angie E.
Le client n'a pas laissé de commentaire.Pierce C.
my gas gage was off just a little compared to the checkout level. I was charged to refill the tank and when I got into the rental there was scratched all over the dashboard. being as I was out of town and didn't know the area and because I'm a very active customer it would be nice to not be charge for the small amount of fuel. very dissatisfiedANTHONY G.
Le client n'a pas laissé de commentaire.TIMMARVIN M.
Do not change drop off location to benefit UHaul . It will cost YOU more money in the end. Changed drop off location from Mt Airy NC to Cana VA prior to contract while making reservation. No problems and saved a few bucks. At pick up, the agent added a day (4 days to 5) of use at no cost, so he stated and the contract reflected. While loading the truck in FL, I received a call from Laura Mitchell, reservation manager, asking me to again change drop off from Cana VA to Galax VA for a $15 savings. Adding nearly an hour to my drive to return the truck, I negotiated with Laura to save a total of $27 and change the drop off time from 1100 AM to 300 PM. I delivered the truck promptly at 3PM with the fuel level exactly where it was when I picked it up.. The attendant did not want to look at the paperwork I had in hand, gave me no documentation indicating that I had returned the truck and told me we were through and all was good. Next I unexpectedly received an additional charge for $59 placed by the return agent for an additional day rental and the associated insurance., I disputed the charge with someone at UHaul who told me they would open a case for the dispute. Then I receive an email, assumedly from the return agent, with an unrelated explanation about elevated fuel cost. I responded to this with the original question "Why am I being charged an additional day of rental". Have never heard anything additional from the agent or UHaul. Apparently UHaul conflict resolution procedure is to give a BS response unrelated to the dispute then ignore the customer. Now, as I waste more of my time trying to resolve this problem, I realize that I screwed myself out of more money trying to be benefit UHaul. My overall experience with UHaul went from excellent throughout the rental period, to very unsatisfactory since returning the equipment. After this I would not recommend UHaul to anyone.Richard W.
I dropped it off after hours with ease at the same location I had used a few days earlier. Thanks guys, RobertTYRELL C.
Turning it in was easy and simple to locate. I am having trouble opening their attachment but I am sure it will work eventually. Thanks RobertTYRELL C.
Le client n'a pas laissé de commentaire.shelby C.
Le client n'a pas laissé de commentaire.Gregory K.
Le client n'a pas laissé de commentaire.Raymond K.
Le client n'a pas laissé de commentaire.Molly D.
Le client n'a pas laissé de commentaire.abby C.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Tara N.
check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.Margaret W.
They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at allCHANNINGHUELEIS S.
Not a very friendly fellow...Timothy S.
Le client n'a pas laissé de commentaire.VICTORIA M.
Le client n'a pas laissé de commentaire.lawrence M.
Prefer not to support vap businessesJohn J.
Le client n'a pas laissé de commentaire.STEVENRAY P.
Le client n'a pas laissé de commentaire.Guy S.
Dropped off trailer when it was closed...Richard K.
Le client n'a pas laissé de commentaire.Kevin O.
Knowing what and where there are storage units are set us all over the place just driving aroundTimothy H.
Le client n'a pas laissé de commentaire.ricky H.
Sweep out trucks before rentingFlo P.
Le client n'a pas laissé de commentaire.LANSINGREEVES A.
Le client n'a pas laissé de commentaire.CHARLES T.
It's not this location- it's in general. I wanted a pick up truck but was told none available until-I don't know- maybe never?? That's just crazy but it's how the company operates. The other thing is in general, no matter how far in advance you reserve something the chances of getting what you need where you need it are only about 50/50. To me that's insane. Why bother to make a reservation?KATHY E.
Le client n'a pas laissé de commentaire.Spencer C.
Wasn't given a receipt.Steven W.
Le client n'a pas laissé de commentaire.Allan G.
Interior window front dirty with water spotsJohn M.
nice people to work withCHARLES W.
I was originally quoted $50, then $130, and now upon returning the vehicle I've been charged $200. This is for 175 miles and 6 hours with a van. I would have appreciated greater transparency on costs. Additionally the way my receipt was tallied is incorrect; it lists two days of rentals and shows the van returned an hour later than when I arrived. Very disappointing.Lydia A.
The truck I got was an older truck. Driving from Indiana to Virginia, it really had zero pick up for merging onto interstate roads, which was challenging. Additionally, the truck really didn't do well on the mountains. It tried, though!Faith K.
Le client n'a pas laissé de commentaire.David F.
The guy in Galax was new. He was helpful but was not well educated with the equipment.Karen R.
Le client n'a pas laissé de commentaire.Timothy D.
Everything was great! Explained everything and got me out quickly!MATTHEWANTHONY L.
Have rented multiple times always a pleasure working with these folks!!!!!Guy S.
Le client n'a pas laissé de commentaire.Eric M.
More equipment this place is very busy phone calls people walking in the whole time I was there!!!Guy S.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Eric G.
Le client n'a pas laissé de commentaire.Kenneth D.
Everything went smoothly! No complaints.Richard H.
Make sure trailer tires are properly inflated before a trailer leaves the yard. Rear 2 tires had zero air pressure. It didn't affect my travels at all, but could have if hauling significant weight. Overall experience was still great.Gerald B.
Le client n'a pas laissé de commentaire.Jacob R.
Poor customer service, poor communication, charged my account for something I was not made aware of, horrible pick up experience using lock box.Allen W.
No one was at the location at 10am on Saturday when their hours stated open at 9am!! Left trailer in front of building Took pictures of the equipment and Serial NumberRaymond F.
I called several times and got no answer and no voicemail.Darry C.
Le client n'a pas laissé de commentaire.Julie W.
Le client n'a pas laissé de commentaire.Eli S.
Excellent service, even in a Pandemic. Thanks!Devin B.
Le client n'a pas laissé de commentaire.Edward H.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Mary S.
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