The young man working was very helpful, courteous and knowledgeable! Very fast and smooth transaction at pick-up and drop-off! Merci.
Josh M
Customer Reviews for Cafe Vapes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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He met me outside and directed me to the drop point. He was very friendly and asked if I had any problems. I assured him this was a smooth trip without incident. I let him know thr trailer was clean for the next customer which he appreciated.
Mark BThe young gentleman that assisted me was very polite and helpful. The only issue was the outside of the truck said comfortable ride you guys should remove that because that is not a comfortable ride in any kind of way
Laurie DDidn't have trailer with 2 in receiver parking is very tight and difficult to return trailers and equiptment in dark
Harold SGood clean fast what more do you need thank you Ty would use again!!!!
Guy SPickup equipment hours limited on weekends, when i always need the equipment rentals
William Fhave no choice only one i can get to- cant even get my reservation right and the people who vowed to fix from corporate havent called back. you guys are going to make me homeless
Susan MGreat rental experience. Needed vehicle for one-way as no rental cars available. An expensive alternative, but ultimately a lifesaver.
robert lThe auto hauler that was turned in to them had been run enough to wear 1 tire down to the point that it was replaced with a new one while wearing the other 3 tires low to high across the tread from the drivers side to the passenger side. The replaced tire was nearly touching the fender and upon closer inspection it was clearly understood why I was being pulled into the oncoming lane of traffic. The rear axle on the driver's side was not centered on the spring. When your technician came out to fix the problem, he could not diagnose the problem, fix the problem, find a solution for the problem, or even try to be somewhat diplomatic and understanding of how this was affecting myself and my family or the time it was costing me.
Mark KVery ctowded location.
Randy Sthe return went smoothly
MELISSA-RUTH BEliminate the vape atmosphere
Randy SThe truck share website is HORRIBLE. It crashed when I tried to pick up the truck and again when I dropped off. Both times I had to call in,3 tines during the pickup and once on the drop off. Wasted at least 45 minutes on my pickup and again on return. The truck was dirty inside the cab. Otherwise it ran fine and did its job. Please fix the website. Even your own employees admit it is unreliable. I will not rent another UHaul until this works better
william DI would not, at this point, recommend u-haul to anyone.
Jeffrey MMake sure the drop-off location is correct and right on Google. Personnel should be able to make corrections to a bill. It took me about an hour with customer service to correct my bill over the phone. I had to take the truck out at the drop-off location to put additional gas in because I was told by the pick-up to return with a 1/2 tank instead of between 5/8 and 3/4 of a tank.
Peter MMy recent experience with this business left me utterly disappointed and frustrated. From the moment I walked through the door, it was evident that the staff's behavior was far from welcoming. Their rude, condescending, and arrogant attitudes overshadowed any positive aspects the establishment might have had. The staff members demonstrated a complete lack of respect and professionalism, making it difficult for me to feel comfortable as a customer. Instead of offering assistance or guidance, they seemed more interested in belittling and demeaning customers. Their condescending tone and dismissive gestures left me feeling like an inconvenience rather than a valued patron. One of the most frustrating aspects was their refusal to provide adequate information or answer simple questions. Instead of patiently addressing my concerns, they responded with sarcasm and thinly veiled insults. It was disheartening to be met with such disdain and arrogance when all I wanted was a basic understanding of their products or services. As a consumer, I believe it is essential to be treated with respect and courtesy when visiting any business. Unfortunately, my experience at this particular establishment was a stark contrast to this principle. The rude, condescending, and arrogant behavior displayed by the staff left me with an overwhelmingly negative impression of the business. In conclusion, I cannot recommend this establishment due to the consistently poor treatment I experienced. The staff's rude, condescending, and arrogant attitudes detracted from any potential positive aspects the business may have had. As a customer, I expect to be treated with respect and professionalism, and unfortunately, this business failed to meet even the most basic standards of customer service.
Phillip PChain and ball hitch difficult to remove. Called for uhaul help, kept on hold 20 minutes, then talked to rep and disconnected.
Alfred SThe agent that worked with me was very polite and helpful. He even gave me advice on how I should set up my rental so I could get the most value for my money. I will definitely being using his services again.
Henry FDrop off was good. Until he asked how my expereince was and I guess he didnt' expect me to say what a piece of shit the truck was....in the future i'll be looking at other rental companies...
Shane BWe could not get the app to work to drop off the trailer
Brian KUnable to locate key in truck. Given incorrect instructions from vendor. Transferred 4 times on phone...disconnected twice.....before getting assistance.
Beth HRented a 5x9 trailer. Received it with a balled tire. Not acceptable for the rate I paid. Should be inspected before renting out to customers...
Richard WBest Uhaul experience yet.
Charity SMet at the door as we walked in. Friendly staff and was in and out in 5 minutes. Je les recommande fortement.
BUCKLEY GEmployee was courteous
Robert WWas dirty and breaks bad.and over priced for a small one.no ramp .only had few hours under 60 Miles and cost 100 dollars.
Jessica PNothing they were great
JOHN SThe employee at the store was the best U-Haul person I've ever experienced. Professional, quick check out and attaching the equipment. Absolutely zero hassle getting on my way (which is not the normal U-Haul rental experience!)
David PFront floor mats were covered in red mud. Ramp for truck was so dirty and muddy I had to wash it off before we could use it. Inside of truck bed was covered in dry dirt. I swept it out but it still was all over anything that touched the floor. Only rented for a day due to limited time and didn't have time to return for a cleaner truck
Jeffrey MAbsolutely perfect.
REITA MDidn't use the trailer. My truck broke down within 10 miles of picking up the trailer. No we can't get a refund of $177.00. Crooks. Very uncooperative. Keep getting the run around.
Patrick TLights did not function properly. No tail lights, right brake/turn light also quit functioning.
Rod SEasier access to equipment
Tom SParking lot a little tight, but the turn around area at the rear of the store was helpful.
Terry LSpeedy help, but did not have all of the equipment I had requested and gave me the keys to a truck boxed in on all sides. The truck was only a minor inconvenience (someone fixed it as soon as they realized the mistake), but it would have been nice to have been contacted in advance about the equipment shortage.
Mason LHave truck available on time. I reserved for 8am and got switched to noon, costing me hundreds in movers fees
JOHN FThe staff at this location was amazing! He was very professional and helpful! He answered all my questions and invited me to rent again anytime!!
Jeannie LThe Uhaul truck was not clean it had Dog Hair in the Cab of the truck! It had a dirty mattress inside the backend of the truck and lots of dirt on the floor! It took about 45 minutes of my time to clean it before I could put my things-in it. I am very disappointed on it's condition! Inspection of the equipment before renting?
raymond cLocation employee was great. Wonderful customer service and very kind. Enjoyed picking it up from them.
Selena NExcellent customer service by an extremely well mannered, nice, professional young man. He has created a very warm and welcoming atmosphere as well. Very impressed!
Eileen CCheck equipment better
Rosemarie SThe front end had excessive play and drifted to the right. The service ABS warning was on the whole trip. The gas was less than an 8th of a tank and had less than 90 miles to empty. Worried I would run out of gas getting it home. Had to travel 45 miles both ways to get the truck!
Bruce AWe had a strong downpour and the unit leaked a little on the right hand rear.
Ken EHave the truck parked up front that coustomer don't have to walk to it
Daron DDrop off location. Is amazing! Great people!
Rich BNot a thing
Stephen RVery friendly staff and clean building. Great location.
Anthony BWe took it back in the dark and there was no sign lit up for the little U-Haul sign so it was very difficult to figure out where the place was in the dark. But they were still there and they were very very helpful very nice young man man that manages it
Tamara GWas supposed to have blankets for packing, staff acted like it was not his problem even though I had pre ordered it. I had to go online and try and find blankets from another local u-haul companies.
Isaac HUhaul moved my pickup location and I was supposed to ve able to pick up my rental at 10 am using the 24/7 online pick up . Unfortunately since my location was swirched at the last moment that service was unavailable. After Uhaul confirmed my pickip time for 20 the day before I show up at 10 the location was closed until 12 pm. So I had guys waiting for hours plus ar 50 a hout to help load a truck that was over 2 hours late which I still had to pay . I waited on the phone for 55 min only to find out Uhaul had no clue. Thanks Uhaul for costing me extra an extra 200.00. Ill know better next time.
Francis ZThe online service wasn't working properly after return of the rental. The office closed at 2pm today and there was no way to prove we returned the equipment prior to the deadline. Tried to return it online but it said they encountered a problem. Tried the live chat online and the link didn't work. Nothing happened when you clicked on it. Attempted to call the 800 number and was on hold for a representative for over 30 minutes and eventually hung up. Thankfully the owner of the neighboring business was able to vouch for us that we arrived before cutoff.
Anna Hequipment had not been inspected by the dealer or AFM since the first week of October. The chains on the auto transporter did not have the rubber keepers on them. The seats had a ton of dog hair in the slots where you hook up the seatbelts
Carroll S