Pick up was brutal. Check in lady was rude. Uhaul office changed my pick up location and she was telling the office guy on the phone that I didn't fill anything out correctly. Which I did because I booked online a month before. Then she was saying I didn't upload my driver's license and I showed her the link which stated that I did and she continued to tell me I didn't do it. Throughout the process she was miserable towards me. She was a total bitch. Not happy at all.Allan M.
Customer Reviews for Calbecks Food Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3S5N8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This person did not seem to know much about uhaul She did not even come outside to look at truck or even look at paper work She took my word things were good so I showed her pics of mileage back of truck and fuel did not know much about security refund just wanted to email my receipt Had to tell her what to do She really needs training in customer service not very friendlyDonna B.
Very friendly service.Ben L.
Le client n'a pas laissé de commentaire.ANTHONY T.
The attendant at the location did not know how to process my reservation. The person who did know how was not present and had to be called to help. I had a reservation and they were not ready for me. Not very happy!Mostyn O.
Le client n'a pas laissé de commentaire.jeff P.
no commentsDavid C.
No need to do anything everything was so well organized, we were very pleased. The service representative was so polite and friendly. Merci.Adrian C.
So checking in was ok. It wasn't until I went to hook up the auto transporter that things went sour. First, for some reason, the trailer was parked nose first into the fence. I asked for a dolly or something to move it and the lady working in the store said they didn't have anything. When I asked how I was to get hooked up she just shrugged. So I had to try to move it by hand. Eventually got to where I could get my truck to it and see it's full of sand and gravel. The wheel tie down straps are frayed at the ends and worst of all the safety chains to hook to the truck aren't even attached. They're just draped over the tongue so I have to reattach them. The trailer has obviously seen better days and one of the front facing marker lamps is completely broken. Also, the anchor chains on the trailer itself were tied in knots. I've rented a few of these auto transporters before and this is by far the worst experience I've had.Jordan E.
Kind of sketchy part of town. Staff was very pleasant and attentive.STEFANS N.
Le client n'a pas laissé de commentaire.FREDA H.
Le client n'a pas laissé de commentaire.SHEIK J.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.Terinder J.
The attend was nice and friendly. The gas was below half to start but I could not go back to tell her because it was closed. Upon returning the vehicle the drop off spot was different then stated. She specifically told me to bring it back to Murray but it said Dundas.i tried to call uhal customer service I was on hold from the start over an hour I had to give up. Then to be charged 25 dollars for a cleaning fee is absurd after it was clean and I put more gas then it even had originallyBRANDONCARLO D.
Hi This location is friendly and the operator very helpful.DERALDA W.
Le client n'a pas laissé de commentaire.Brian S.
Disappointed in preliminary servc. Ordered truck 20' almost 2 wks in advance, 2 days before told none available. Person was rude, kept telling me she knew that none available right frm start. Tried to explain she wasn't there when did over the phone booking & then within 1 hr at store on Up Wellington to confirm & change size & nothing mentioned about no availability. Like I said rude & then said 15' available in Brantford, when I tried to ask if this just came available would it be possible for the 20' to become available in next few days it was take this or nothing. Do you want it or not was what she said. No way to do business. I have rented quite a few times in last few years & nothing like this whole process has ever happened before, not sure I would rent again frm you! At a stressful time your people made it even more stressful.LIUCIAL D.
I was overcharged on my credit card for this truckJoanna D.
It took 45 minutes to get the rental. Too long after booking days before.CAROLYNA D.
Le client n'a pas laissé de commentaire.Kristina B.
Le client n'a pas laissé de commentaire.PHILIPDANIEL W.
Staff was very helpful when returning the truck. I arrived after closing time, a day early, and she walked me through the key drop off process. Really nice.Cameron G.
I wanted to change drop off as I crossed the border and was in Canadian quarantine.There was a much closer uhaul dealer I could return truck fillip and ride my bike back to my house. Not helpful almost condescending.I could ride my bike from there and enjoy taking my time back to my home! I'm 67 yrs old! There are hills and probably 7 miles up hillS to return home It's called Mt Pleasant for a reason:( The truck was great the pickup was friendly but return was not a great experience!Leslee M.
Le client n'a pas laissé de commentaire.Nigel W.
I booked the U-Haul for 10am the lady at the location was approx 40-45 mins late getting had a brief 30 sec conversation with her she got in my face and told me she would give me the keys and to rent a truck alarm where needless to say I had to call the police She disrespected them after repeated attempts by the police officer we finally got the now we are at approx 1pm when I finally got the keys I would not recommend this location to anyone moving is stressful enough let alone dealing with a crazy lady have been spreading the word to everyone no one deserves to be treated the way I wasKIMBERLYANN I.
Le client n'a pas laissé de commentaire.GIANLUCA M.
The usual lady was not there! They mixed up the address had my name wrong address and sent a invoice for gas! I filled the tank back up to half. The woman has never called me!DEBRA B.
Send them to another location for pick up and drop off. The staff at this store was busy disciplining her 3 yr old and playing a game on her laptop to process our pick up, we didnt sign anything, show any ID or receive any contract paper work. Then after when it came time to receive the invoice the amount was wrong as well as the recorded deposit amount. She was rude and in a big hurry to leave because she had left her 3 yr old at home to come close the store, she refused to look into my account for the correct refund amount. Her district manager for uhaul eventually figured it out and I got the correct refund amount .TAMARA K.
They gave me a diety truck and i power washed the truck and they still charged me for cleaning... after when i was trying to talk to her she walked away. Never again will be renting at this location... worst experience ever in my lifeFAISALIDREES Q.
Le client n'a pas laissé de commentaire.Zafer A.
The customer service from the woman running the store and rentals was extremely helpful, and she was very personable. She was able to answer any questions I had and very pleasant and pleased with the overall experience.Melanie M.
First of all I booked the uhual for pick up at happy Variety. Got there at my scheduled time. Truck was not there and was told have to wait and pick it up at another location. I was upset and said that it was ridiculous. The man there was not even going to give me the truck said it is canceled no truck for you. I was livid. Eventually he agreed to give me truck. Went to calbecks she stopped twice and did other things. And waited there to actually get truck for about 20 minutes so 10 am appointment and did not get truck until close to 11. I was not happy.Crystal B.
Lady seemed kinda upset when we asked to do two diff transactions.Jody H.
Le client n'a pas laissé de commentaire.ADRIAN J.
Le client n'a pas laissé de commentaire.MICHAELBRYAN G.
You charge me one day more, I took truck at 5 15 pm on 16th snd return it on 17th. 5:05 pm. I told her I might return it at 2pm but one day is a day is not 2 days. I asked in email they never teplied back I want refund.ADAMFILIP B.
If you're going to charge an after hours charge you should verbally let the person renting know so they can just keep it and return it the next day when it's open. So not right.LEAH L.
The woman receiving our information was busy renewing a personal subscription and would constantly interrupt the conversation with us to finish her phone conversation. She did not go to look at the vehicle afterwords but instead constantly sent us outside to take pictures of different parts of the vehicle (dashboard, outside of vehicle, inside of vehicle). The store was very dirty and felt sketchy. They were not abiding my the COVID guidelines as there was no glass between us and the cashier and she was not wearing a mask. There was no separate entrance and exit, etc. Additionally, to give context on its â€œsketchinessâ€ It was a convenience store that sold woman's delicates... Additionally, the entrance to the parking lot was too steep and my personal vehicle bottomed out while entering the parking lot. What should have been a quick drop off took a very long time and I felt very uncomfortable.Jonathan D.
The lady rented our truck out at our scheduled time there was a dirty mask in the truck the gas wasn't updated on our contract from what the last customer used the lady working here called me from her personal phone number numerous times asking if she could rent out my truck above unprofessional will be calling customer service to complain about this employee thankfully the Sudbury location assured me they appreciated our businessAaron R.
I would like a call from u haul to discussDANDREW M.
Never pick-up at this location.Ryan C.
Just a great drop off experience.Joseph G.
Dealt with UHaul a few times very happy with them :) Thanks UHaulMick H.
Le client n'a pas laissé de commentaire.jeremie Y.
I rent a 10ft TRUCK, they charge me 15ft size money ??jin G.
I was told by a customer service agent on the phone a few weeks prior to the pickup that the equipment would be disinfected after the prior customer dropped it off and before I picked it up. This did not happen. I had to disinfect the entire vehicle myself since it was not done and there is a pandemic. I know it was not disinfected prior to my pick up because the person in line directly in front me dropping off the keys was the prior customer of the same vehicle. The customer service agent at Calbecks did not leave behind the desk at all between receiving the keys from the prior customer and giving them to me. No disinfection took place. Also, I was told that the reason I had to go to Brantford to pick up the vehicle even though I had reserved it in Hamilton (by a second and different phone customer service agent) was because the vehicle had already been dropped off there 2 days prior to my pick up. Again, this was not the case since the vehicle was returned mere minutes before I picked it up. The agent told me I could get the vehicle at any time of day on the day of my reservation which, in the end, I was unable to do. However, if I had arrived at 10:00 am as suggested by the agent I would have been about 8 hours early. Lucky for me I couldn't go early and in fact was 1 hour later than I anticipated being since I had to drive to another city instead of walking down the street from my house like I had planned when I made the reservation in Hamilton originally.Tim Z.
Le client n'a pas laissé de commentaire.Archibald S.
Le client n'a pas laissé de commentaire.Dylan M.
Good truck serviceChamroeun S.