Customer Reviews for Calera Home Services
(U-Haul Neighborhood Dealer)

197 évaluations

8172 Hwy 31   Calera, AL 35040

(205) 668-4780

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 9/5/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(205) 668-4780

8172 Hwy 31
Calera, AL 35040

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 9/5/2022: 8h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

They were easy to work with.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
3

I rather deal with a representative than to do the self return.

Lakeisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T. 
Évaluation :
1

The inside of the truck was disgusting. My daughter and I cleaned the inside and disinfected it. It was horrible. The location was absolutely horrible - VERY RISKY! Junked all up with crap piled up everywhere.

RAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
1

The service was terrible. I was charged for fuel after I brought the truck back on half full where it was when I rented the truck. I was charged $46 and the representative said they will send me $40 cash. I was not pleased at all the way I was treated. Very unhappy customer!

Kimberly M. 
Évaluation :
5

The gentleman I talked with was very pleasant and helpful.

Daniel G. 
Évaluation :
5

My experience was excellent.

CAROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adelle G. 
Évaluation :
1

The office hours on the website stated they opened at 0800. I dropped off the vehicle at 0830. I attempted to call the phone number of the office and it said the person was unavailable to take my call.

BJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
4

Location is in very crowded area. It would have been helpful to know the actual office is a distance from where the equipment is parked.

susan A. 
Évaluation :
3

The contract was wrong. They had me returning the truck to the same town I moved from them, then they explained it was my fault for agreeing to the contract. It's hard to see that on a phone. I asked for a one way rental.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
2

Could not use the key drop off box because the lock was broken so had to come back the next day to return the keys

julius C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth R. 
Évaluation :
2

Very unorganized. First truck had a rip in the roof that was very visible.

James L. 
Évaluation :
2

The trailer was very dirty. I spent over 1 hour cleaning it so I could use it. The rental blanets were not very clean and the location was not open when I got there. I had to call a cell phone and wait.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME II B. 
Évaluation :
5

Would be nice if even the 10' truck had a ramp. Was difficult trying to load the heavier furniture and items.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
3

A customer chooses a preferred pick up location because it's close to them and they're familiar with where it's at. For U-Haul to change the location, especially to one that's an hour away and passing 5 other U-Haul dealers is insane! U-Haul had 5 days to make sure the size truck reserved was at my preferred location but instead I was sent way out of my way using gas in my car not to mention gas in the truck. Unacceptable! Very poor customer service!

Shirley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
1

Overall experience with using U haul company was unacceptable and horrible. The pick up/ drop off was not as bad as the fact that UHaul uses it's customers to move uhaul equipment from lot to lot. Uhaul does not deliver on their promises.

BOBBY S. 
Évaluation :
1

No one was at location for assistance

Bobby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
2

I had to get key from lock box. Then walk around the building and drive the truck and transporter around to the front where I was parked. The transporter was filthy! The belts were muddy. I had to call the guy back because I didn't know how to secure the car properly.

Helen C. 
Évaluation :
2

The entire u haul process is very unfriendly to seniors. Lacking in personal touch. Seniors are internet challenge . There should a provision for it. Return process is unclear. All the pick or return places are not handicap friendly. Not a even a chair to sit down for anyone with a cane while waiting The entire corporation is handicap unfriendly and in violation of equal rights or access. I suggest something to be modified. Hope to see changes in 90 days. I'm considering bring the handicap access to proper authorities in local and federal in 90 days. Loui Harkins lharkins08@gmail.com

LUALHATI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
3

There was no one available

stephanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
5

Everything was great. Staff was friendly, knowledgeable and professional.

BENJAMIN T. 
Évaluation :
1

Don't waste their time sending them to multiple locations where there is no truck available and then to a location that is closed where the only truck available is not the size reserved.

W. Robbins S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
2

It wasn't communicated that this was going to be an online pick up so we were delayed trying to figure out how to pick up the truck. There was also oil or grease in the back

Robert C. 
Évaluation :
1

Make better locations for people that live 100 miles away to get one closer and do what you said y'all was going to do for people

CYNTHIA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

martin N. 
Évaluation :
5

Je ne sais pas

Randy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
3

Notice fm UHaul stated truck was available at noon next day. Spoke with franchise owner late afternoon day before. He stated truck was on the lot. I said, “Great. I will pick up at 9 am. Told movers to arrive at 9:30. At store at 9 am. No truck. It had been rented out at 5 am to someone else. Not available until almost 12:30 b/c of problems with customer check-in and billed amount. This 3+ hour delay was very costly.

WAYNE Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANA C. 
Évaluation :
4

none

MICHAEL M. 
Évaluation :
3

Location is hard to find. Wanted to change trailer to dropping of at a different t location and the owner was not able to schedule it to that location. Person who I called at U-Haul said the closed one to me was 40 miles away and i passed several locations on my way to Drop it off that had multiple trailers like the one I had on their lots. The wait time On the phone for u-hail is absolutely terrible.

THEODORE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Excellent service ! We had to change the size of the UHaul to a smaller truck the day before pick-up.....no hassle, no problem. Thank you for making a very stressful move easy and calm. Your customer service is top-notch !

Ryan G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Give a discount

Daniel J. 
Évaluation :
5

The customer service was great

Kendrum R. 
Évaluation :
3

Pave the drop location for the vehicles

Thomas T. 
Évaluation :
2

Door said it was open but doors locked and no one to assist with return.

Dennis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adelle G. 
Évaluation :
1

No one was available at location to pickup order, had order incorrect, waited 45 mins to pick up truck

Lisa P. 
Évaluation :
4

I didn't go in building. A little hard to find.

Anna Mary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clardette R. 
Évaluation :
2

Need better customer service at the location in Calera,Al. The man was rude. Charged me twice. I was paying with a credit card but only wanted a crrta9n amount on it. He put the whole amount on it. So he had to void that out and I ended up paying cash for it. It took forever for the money to go back on the card. Then he didnt out the right amount on the receipt. He was very rude. He smelled like straight up pot. Very rude. I will never use that location. When I dropped off the uhaul in Mounds,ILL. There was a lady there that didn't know what to do. Said she would text me so I can get my deposit back. Never got a text and never heard back from her. When I called I didnt get a answer. So I still have not gotten a deposit back.

THERESA C. 
Évaluation :
1

Gravel or pavement not mud. I only used the trailer one day so I should have received a discount for returning it early so another customer could rent it. I have reacted twice in the last month to deliver things to my girls in Calera. With no discount I think I'll just rent a Penske truck the next time.

Rhett G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
2

Ensure the office looks open. Ensure the truck is clean in both the cabin and the storage bed area. Both were dirty. There was ash and dorito chips in the cab. I had to clean the cab because it was just filthy. I am unlikely to utilize u-haul again unless these issues can be eliminated. I've utilized u-haul in the past and this experience was less than enthusiastic. The vehicle, too, needs to be serviced. The truck shook a lot and should not shake like this. Again, I've utilized u-haul trucks in the past and none have done this.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne H. 
Évaluation :
4

Very friendly but too much stuff in a small location. He was helpful and very inviting but not the most professional. I had no problems with the drop off but I don't think I'd go to the location for anything else. Sorry

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quinta R. 
Évaluation :
5

There is nothing you could do to improve at this location! Very professional and great service! If you were to offer a free rental for a complaint, I would have to pass. When you get such a great service I believe that you should let them know. Please make sure you get a chance to let him know what a great job he is doing. I'm horrible with names but on my ticket it says sppogieb under u-haul signature. Have a great day and thanks for the chance to let you know how much great customer service means to me.

victorial L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan R. 
Évaluation :
3

Pick up location listed hours as open til 5PM on Saturday. Was closed at 2PM when I went to drop off.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
5

you guys should have the rental truck AT the location the customer requested.. had to drive 60 minutes out of my way to get truck at secondary location, but, the location in calera and the gentleman there made it much better. very nice and thorough, got me back on the road quickly and made up for the mishap of driving so far.. renewed my faith in uhaul again..

Ryan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

The lot was a sea of mud when we picked up the truck. The location was almost an hour away from where I requested the truck and the policy of not renting trailers, which is the rental I wanted, to lease, to drivers with soft top Jeeps was not explained and cost me several hundred dollars more than I would otherwise have had to spend. I will not be renting anything from U-Haul again.

Kevin D. 
Évaluation :
5

Nothing. Service was great! I needed the truck another day, all it took was a phone call.

Sue W. 
Évaluation :
2

Drop off location was scheduled and advertised as open on the time and day of drop off but when we arrived, the doors were locked and lights out. Three other customers stood puzzled with me.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tre W. 
Évaluation :
2

Reserved truck at Pelham first. Sent crew but no truck. Was rerouted to Calera, waited 25 minutes for manager to show up. Turned truck in before 10:30 Sunday am, but was billed an extra day and truck logged in at 12:55 pm. I do not appreciate the over billing. Was also told I would get a $50 credit for no truck available. So I was billed -$172 at one location and billed again at Calera location for an extra day. Someone is mistaken or someone is taking advantage of me

Steven C. 
Évaluation :
2

The Owner said he had an severe family emergency, but instead of contacting me he took the time to change his status with Uhaul as closed. I had to go to another Uhaul dealer next door who had his personal cell number. Uhaul headquarters didn't or wouldn't help me contact the Owner. All they wanted me to go 20 miles away to get another Uhaul. I couldn't because time of the essence. Also, I WASN'T giving the '$50 guarantee' from Uhaul headquarters.

Johnny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby S. 
Évaluation :
1

The woman didn't seem to know what she was doing. She was rude and swore a lot. She even stated that she wasn't technically at work so she didn't want to be doing it. Overall it was a bad experience.

Lea L. 
Évaluation :
1

Was unaware my uhaul location for pickup was changed until that morning when I received a text notification. I had to pickup from another city, only to get there and the location NOT be open! I waited nearly 45 mins for the rep to get there. Made phone call after phone call, transferred to “a supervisor” nearly 6 times. I was so frustrated!

dimetria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Y. 
Évaluation :
5

Anthony was 5-star! He was involved from the get go to ensure that there was a simple and very easy transition from rental yard to the back of my truck! Kudos to Anthony!!!

Daimon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Non les évaluations ont été soumises pour cet établissement.

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