Customer Reviews for Calfornia Complete Carcare
(Concessionnaire U-Haul dans le voisinage)

169 évaluations

22576 MacArthur Blvd Unit 295   California, MD 20619

(301) 737-0396

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 5/23/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 737-0396

22576 MacArthur Blvd Unit 295
California, MD 20619

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 5/23/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

Went above and beyond to be helpful!

Kristin M. 
Évaluation :
5

We were in and out of this place so quick I didn't even have to stop I just slowed down. No really it was very fast and painless and excellent service and they our trailer very quickly

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleveland B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregg F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Clean the store. Other than excellent service!!

LISA N. 
Évaluation :
1

Representative at this location was arrogant and disrespectful. If there was an opportunity for me to rent with another competitor I would of left He tried to implement regulations that I had never heard of or not been required in the last 4 rentals of uhaul equipment in the last year. He choose to insinuate a hypocratic altitude, while discriminate against our knowledge in tow equipment to include but not limited to the tow vehicle, towed equipment, towed vehicle, tow laws & regulations. In all of our previous rentals of multiple vehicle transport trailers and tow dollys we have never been asked or required to do, answer or defend ourselves as this location bombarded us with.

ALFRED G. 
Évaluation :
3

Don't charge me for a fuel cost when i disputed it and I don't deserve to pay it

MICHELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA F. 
Évaluation :
2

Not enough space confused on drop off

KYLEDWAYNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami K. 
Évaluation :
3

The unit was dirty on the exterior and needed washed.

JOHN S. 
Évaluation :
1

So, I actually had a reservation at another location. But the equipment was not at the original location. So I had to leave and go to another.

Thomas C. 
Évaluation :
3

Key drop for uhaul indistinguishable from mechanic drop box. was on hold 10 minutes to he sure I was putting truck key in proper place.

Michael G. 
Évaluation :
3

It certainly isn't this locations fault, but I experienced a failure during my trip where the fender fell off completely only to be held on by the electrical wire to the light.

Mark E. 
Évaluation :
1

COVID , workers hands were extremely dirty. No mask.

Kyara F. 
Évaluation :
5

The U-Haul associate at the drop off point was pleasant and helpful.

David W. 
Évaluation :
5

Easy to use; nice truck, well equipped, and nice ramps. I highly recommend using the California location. No changes needed.

James B. 
Évaluation :
3

Helpful and worked out well. Thank you.

William F E. 
Évaluation :
3

This location wasnt so much a uhaul location as much as it was a title location that did some uhaul services. it was a little out of my way but had the trailer i wanted. The employee that set me up was very helpful and nice but its clear this locations focus isnt uhaul.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE H. 
Évaluation :
1

I got charged a after hours drop off fee, even though we returned it online. This is the location we were told to leave it at. Uhaul needs to improve their system and make it standard fee. I will be calling uhaul later and complaining. The whole system needs to be improved.

KRISTINAANN F. 
Évaluation :
5

The process is very convenient using the online reservation.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron T. 
Évaluation :
3

I reserved a truck for 10/10 to pick up in the Brandywine location to than receive a call the day before to tell me the truck won't be there I have to go to California Md which was an hour away. I had movers and everything waiting on me I had to pay double price for the inconvenience because of uhaul I will never ever use them again!!!

latia B. 
Évaluation :
5

Really friendly and great customer service, felt like family.

collins M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D. 
Évaluation :
5

Good customer service

JASON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla M. 
Évaluation :
5

This location quickly processed the return and I received final email promptly.

Donald B. 
Évaluation :
3

Too expensive. Then charged an extra day. Please call me 410-610-6378

Max E. 
Évaluation :
4

Well I was told one pick up location in the beginning and the day of it switch to two separate locations. One for the tow trailer and one 40 mi away to pick up the truck. I was not satisfied with that part of it.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
5

Customer service is what counts for me and the gentleman that checked me in well exceeded that. Great Job!

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
1

I was told to look up the drop off to see what was closest and when I arrived, unloaded and went to return the equipment I had to take it to 3 different spots to before returning. Then was told I was over the mileage. Apparently something was wrong because I never went sightseeing with that rig. I would never rent or recommend UHaul again!

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornell L. 
Évaluation :
4

Spacious room to turn around and park trailer. Got charged extra fee because I dropped off my trailer after hours. This fee needs to be communicated ahead of time. If it could be avoided by online check-in that needs to be explained as well.

Aaron M. 
Évaluation :
5

A+ Service, My entire experience was excellent. The truck was clean and ran perfectly! The guy in charge was super friendly and was very helpful. I would recomend this place to all my friends!

Edward F. 
Évaluation :
1

I will never rent a uhaul from there again

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne A. 
Évaluation :
5

I had excellent service

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
1

Both the owner, manager and two mechanics were not wearing Protective face coverings during my entire interaction with this facility. The waiting area was dirty and obviously hasn't been wiped down for a very long time. The owner was polite But U-Haul has once again been unsuccessful in my rental from a selected location. This one was by far the worst having to drive to two separate locations to finally rent the truck. U-Haul did offer a credit for my inconveniences but I felt like I had to haggle for compensation. I will most likely be looking for other companies to use in the future. Thank you for allowing me to leave a review.

CHARLES S. 
Évaluation :
3

Be sure to check tires for proper air one tire was very low on air had I not did a walk around n tire check possible blow out. Additionally I was quoted 40 dollars bill came to 60. Pls explain overage I bought back same day.

derek I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
5

N/a

joseph B. 
Évaluation :
5

Everything was handled very timely and professionally. Communications were excellent.

Holly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xiao W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

It was so easy and there was zero stress. I'm a first time renter and I was nervous. These guys are 100 % down home and awesome!!!

Jacqueline C. 
Évaluation :
3

The person wasn't wearing a facemask. So, his claim that the truck has been clean in view of COVID was in doubt. I sprayed the truck to be sure. I shouldn't have to do it. I have an issue with the U-Hall website. It was very confusing. I created an account and entered all my information to save time as was suggested. But when I went to check out the truck, the guy said the information wasn't there. We have to enter the information once again. It was frustrating.

Asif D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

calvin M. 
Évaluation :
5

I had stellar service 5 stars from me the guy we got the Uhaul from was amazing from the beginning to the end extremely helpful showed us how to use the Uhaul app he was so kind and down to earth I would recommend everyone and anyone I know moving thank you so much

SIMEON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe T. 
Évaluation :
5

It was a great experience

CHRISTINE H. 
Évaluation :
5

Nothing your location and the employee who helped me met and exceeded my expectations by giving excellent professional and quick accurate service even with almost no notice both on the phone and in person. I will be recommending this location to anyone I know in need of these services

joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
3

I had reserved a dolly but when I picked up the truck I was told they were out of them. This really made moving a challenge. Not sure why it let me reserve one if there wasn't going to be one available.

raymond S. 
Évaluation :
3

It would be nice to know the process for online check out before hand. We had already locked the truck and dropped the key in the drop box before we knew we had to take pictures.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Great customer experience very friendly and very helpful.

MATTHEW W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colton P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

I was charged twice. Once by the pickup location and once by the drop off location.

Lyndee H. 
Évaluation :
5

Trailer lights stopped working during my trip and I got pulled over by the police for not having working lights on the trailer. I'm thinking the connection for the lights stopped working due to the rain storm we were having, but not sure. Still got pulled over though. Trailer otherwise functioned well.

jacob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando H. 
Évaluation :
1

Clean the trucks before they are given to a customer. Never approach the customer outside with no mask on without introducing yourself at least. And don't charge for two days rental when extended, even though we were told there was no extra charges. Worst place ever!

Jair S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Absolute worst experience with uhaul EVER. Won't use UHAUL again. Made call to complain to UHAUL cust service BEFORE this location and cust service rep wasted my time and breath. Second agent Absolutely ASSURED me I would NOT have to have my non public DL scanned into your “secure” - yeah right system. Too bad the MacAurthur locale is UHAUL. They were decent. Won't use UHAUL ever again if I can help it.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

I rated as excellent because the service was great. I will say though the inside of the trailer had grease in it. The exterior was well maintained though and overall had a great experience with this location.

jason B. 
Évaluation :
3

Online service was annoying. I requested a truck at a location fairly near to me, but then got an email stating that my rental was updated and now could be picked up in another county. Unacceptable. Online service should be more reliable.

Kimberly M. 
Évaluation :
5

All is good

Austin A. 
Évaluation :
4

The drop-off site was well-organized and their drop-off procedure made things very simple.

Norma B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
2

Customer service sucked. He said that the tire indicator was not working right and he checked all tires but in Virginia we had a flat tire stuck there for over two hours thank God I got the road side assistance. The back of the vehicle was full of hay when I got it the cab stunk bad but apon return I totally disinfected the cab .one last thing was the vehicle had a governor on it which I really didn't care for made it really hard to pass other vehicles.

Marilyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitzi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREG C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William G. 
Non reviews have been submitted for this location.

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