The. Rental process was fast and easy with the emails sent to my mobile device. The service was fast and thorough. The after hours return website was also easy but froze when asking me to take a picture of the return location.
Ted G.
Customer Reviews for Calfornia Complete Carcare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Drop off completed in les than 15 minutes.
William R.Staff was helpful but grumpy
Sharon or Nick F.Interior gauge lights didn't work consistently. I was told the military discount would be applied when I returned the truck if I returned it by a certain time. I returned it by that time (1:00 pm) when the person that could enter the discount was supposed to be there and he wasn't, so I didn't receive the discount.
Joseph K.Difficult to find, front door isn't well marked. No one manning the front desk and call bell didn't work. Yelling didn't work either. Went around to the side door to get someone's attention, then got yelled at for using the employee entrance and was accused of not hitting the call button hard enough. The gentleman helping me was short with me through the check in process.
Jason T.Courteous staff that made pickup and drop off a breeze.
Greg P.The uhaul rep at the location I rented the truck has always been helpful when I rent a truck. In the past few years I be rented a truck from him a few times. I want to say that all the other locations do not answer their phones. When they do, there is no professionalism at all. Or there are no tricks available. The location on in St Andrew never answered their phone. Every time I drive by they never have any trucks. Regardless, the gentleman at tue MacArthur address should be recognized. Ty
Michael C.Better customer service needed at this location
MICHAEL T.The ONLY frustration was picking up the vehicle after hours. It took about 30-40min for processing. I was not aware phone calls would need to be made etc. If it was communicated in the emails that get sent out when you register, that would eliminate a lot of frustration.
Rachael C.The app does not seem to present the mileage out. Half way through the day I wanted to see how many miles I'd driven so far. I looked for the contract, but couldn't find it at that time. While I was driving, I looked at the app and didn't see the mileage there. I wonder if it coulld be added?
James K.You app has a problems. You needs to fix soon. It's good feature and a tools if it's work
Waqar Q.I didn't really see the drop off location. An employee just happened to be outside.
Stephen H.Uhaul has gone down hill. The employee that works at the location is a good person. Very helpful. But that's it. This is not the first time that uhaul has jerked me around. The trucks are in bad shape. No AC. I'm just so glad they found me a truck.
Michael C.Customer service was fantastic - thank so much!
Karen P.Easy check in and check out. No issues with equipment
Richard M.The customer service was friendly. I would highly recommend this location
Demetrius R.The gentleman that assisted me with at original pickup location went over and above to insure that we got a Uhaul trailer when someone didn't turn their trailer in on time. Thank you sir.....you saved the day!
Kathy G.Fast checkout. Plenty of room to park the trailer. Trouble free.
Mark C.Very friendly and helpful
Mark M.Went during business hours, and no one there, and they did not answer phones. Had to call UHAUL main number to get new instructions. Wasted an hour of my time.
Chris F.Attendant was super helpful
Mark M.Truck was there as booked, however none of the moving supplies (blankets, appliance dolly, etc.) were available on site.
Michael S.only one person is working so we had to wait, he should have some help
nilda R.You charged me for driving from a location I did not pick Andrew U-Haul movers canceled the day of my move
John B.AWESOME
michiel S.Not enough room to back the trailer up at dropoff I asked for help and the employee acted like it was an inconvenience for him. He came out to help but his approach was unprofessional.
Lester Q.Had to pick up equipment at different location
Anni C.I was unable to return check in . I tried 4 times. Every time I tried to upload picture, it would return to the beginning.i tried to call and the wait time was 20 minutes. I asked for a return call. I recieved 4 return calls , asking me to hold for next available agent. Then it would say that there was a wait time and ask if I would want a call back. I never was able to talk to anyone. I was charged a 20 return fee.
David I.Le service a été excellent.
EDUARDO C.They did the job quickly and eddiciently.
DANIEL R.The gas level was correct and I was charged anyways. A simple phone call would've been appreciated.
HEIDI M.Tires were low on air. No tie down chains were on the trailer.
mark L.I think it's ridiculous that U-Haul charges a $20 fee for returning the vehicle after hours! There is nothing the employee does extra to warrant this fee that he/she would already have to do if the vehicle was returned during open hours!
PATRICIA M.Remove your airport rd Hollywood MD as a uhaul location. They are hot garbage. Refused to do an inspection an inspection for me and would secure a trailer for me.
JEREMY M.The gentleman was kind, professional and super helpful!
CATHERINE Y.The uhaul truck was not cleaned. Dog hair all over the cabin and there was no gas at all. Customer is horrible. I reserved a 26' on September 10 and checked my reservation two days before to find out they changed my truck to a 20' without calling me. So I called and they gave me a different location to pick one up and it was guaranteed. Only to receive a call later saying I had to go 40 miles away from my home to pick one up. But was also told they would transfer one closer. That never happened and I had to drive a total of 80 miles round trip just to pick one up. This is the 3rd time in 6 weeks this has happened. A reservation is made 2-3 weeks in advance and it always gets changed and you don't know about it. I don't think I'll use uhaul again because this has been an absolute nightmare dealing with the unorganization and overcharging
Richard S.Rental was not clean. I did the online check out and check in, documented everything with pictures and notes. I was still charged for a cleaning, and when I contacted the rental site I was advised that the online information is never viewed and any statement advising a call from UHaul for a charge dispute was not actually going to happen. They did promise to credit the cleaning charge back to my card.
McKenna D.Staff at this location was very helpful getting me set up! Merci!
JAMES S.My service was top-notch. I made a last-minute change that was accommodated with no problems. I was thoroughly briefed on towing the trailer I rented, and had no problems at all during my 2600-mile tow across the country. The trailer itself was exactly what I needed and it was a pleasure to tow - stable, with no swaying, and very steady during some windy conditions.
john B.