Went during business hours, and no one there, and they did not answer phones. Had to call UHAUL main number to get new instructions. Wasted an hour of my time.Chris F.
Customer Reviews for Calfornia Complete Carcare
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
California, MD 20619
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 2h pm
- Dim : 10h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Attendant was super helpfulMark M.
Le client n'a pas laissé de commentaire.Scott S.
Truck was there as booked, however none of the moving supplies (blankets, appliance dolly, etc.) were available on site.Michael S.
Le client n'a pas laissé de commentaire.Joseph B.
only one person is working so we had to wait, he should have some helpnilda R.
Le client n'a pas laissé de commentaire.Dita C.
You charged me for driving from a location I did not pick Andrew U-Haul movers canceled the day of my moveJohn B.
Le client n'a pas laissé de commentaire.Jackie N.
Le client n'a pas laissé de commentaire.JASON A.
Le client n'a pas laissé de commentaire.gregg F.
Le client n'a pas laissé de commentaire.Amanda P.
Le client n'a pas laissé de commentaire.Bil C.
Le client n'a pas laissé de commentaire.GINGER C.
Not enough room to back the trailer up at dropoff I asked for help and the employee acted like it was an inconvenience for him. He came out to help but his approach was unprofessional.Lester Q.
Le client n'a pas laissé de commentaire.KATHY Y.
Had to pick up equipment at different locationAnni C.
I was unable to return check in . I tried 4 times. Every time I tried to upload picture, it would return to the beginning.i tried to call and the wait time was 20 minutes. I asked for a return call. I recieved 4 return calls , asking me to hold for next available agent. Then it would say that there was a wait time and ask if I would want a call back. I never was able to talk to anyone. I was charged a 20 return fee.David I.
Le service a été excellent.EDUARDO C.
They did the job quickly and eddiciently.DANIEL R.
Le client n'a pas laissé de commentaire.CHRISTOPHERT H.
Le client n'a pas laissé de commentaire.Randall A.
Le client n'a pas laissé de commentaire.SCOTT W.
The gas level was correct and I was charged anyways. A simple phone call would've been appreciated.HEIDI M.
Tires were low on air. No tie down chains were on the trailer.mark L.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Diana C.
Le client n'a pas laissé de commentaire.Robert D.
I think it's ridiculous that U-Haul charges a $20 fee for returning the vehicle after hours! There is nothing the employee does extra to warrant this fee that he/she would already have to do if the vehicle was returned during open hours!PATRICIA M.
Le client n'a pas laissé de commentaire.pete D.
Le client n'a pas laissé de commentaire.BRANDON T.
Remove your airport rd Hollywood MD as a uhaul location. They are hot garbage. Refused to do an inspection an inspection for me and would secure a trailer for me.JEREMY M.
Le client n'a pas laissé de commentaire.henry J.
Le client n'a pas laissé de commentaire.Ryan A.
The gentleman was kind, professional and super helpful!CATHERINE Y.
The uhaul truck was not cleaned. Dog hair all over the cabin and there was no gas at all. Customer is horrible. I reserved a 26' on September 10 and checked my reservation two days before to find out they changed my truck to a 20' without calling me. So I called and they gave me a different location to pick one up and it was guaranteed. Only to receive a call later saying I had to go 40 miles away from my home to pick one up. But was also told they would transfer one closer. That never happened and I had to drive a total of 80 miles round trip just to pick one up. This is the 3rd time in 6 weeks this has happened. A reservation is made 2-3 weeks in advance and it always gets changed and you don't know about it. I don't think I'll use uhaul again because this has been an absolute nightmare dealing with the unorganization and overchargingRichard S.
Le client n'a pas laissé de commentaire.THOMAS J.
Rental was not clean. I did the online check out and check in, documented everything with pictures and notes. I was still charged for a cleaning, and when I contacted the rental site I was advised that the online information is never viewed and any statement advising a call from UHaul for a charge dispute was not actually going to happen. They did promise to credit the cleaning charge back to my card.McKenna D.
Staff at this location was very helpful getting me set up! Merci!JAMES S.
My service was top-notch. I made a last-minute change that was accommodated with no problems. I was thoroughly briefed on towing the trailer I rented, and had no problems at all during my 2600-mile tow across the country. The trailer itself was exactly what I needed and it was a pleasure to tow - stable, with no swaying, and very steady during some windy conditions.john B.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.DUANE C.
Le client n'a pas laissé de commentaire.ERIN M.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Keith J.
Le client n'a pas laissé de commentaire.JOE Q.
Le client n'a pas laissé de commentaire.Samuel C.
Le client n'a pas laissé de commentaire.RYAN H.
There isn't anything i can think of. Donald was very professional and took care of everything.EDWARDE B.
Le client n'a pas laissé de commentaire.Mark G.
The customer service was excellent. The office is just a bit run downALYSSA Z.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.TAMI K.
Trailer wiring not grounded properly. Kept blowing fuses. The 4th uhaul I've rented the past month. First problem I've had. Ended up traveling with lights disconnected.Myra S.
Le client n'a pas laissé de commentaire.Kirsten S.
Le client n'a pas laissé de commentaire.TODD H.
Location was a bit hard to find and the drop off was a bit confusing. Great customer service and easy drop off after it was figured out.Matthew S.
Le client n'a pas laissé de commentaire.GREG G.
The location was great, however the contactless check in was absolutely terrible. From not being about to change the alternate contact information to not abiding by Texas drivers license auto extend for military members. Took me about 45 mins to get through the process. Will not be doing this againColette B.
Le client n'a pas laissé de commentaire.Paul E.
Went above and beyond to be helpful!Kristin M.
We were in and out of this place so quick I didn't even have to stop I just slowed down. No really it was very fast and painless and excellent service and they our trailer very quicklyROBERT B.
Le client n'a pas laissé de commentaire.Cleveland B.
Le client n'a pas laissé de commentaire.RICHARD N.
Le client n'a pas laissé de commentaire.gregg F.
Le client n'a pas laissé de commentaire.Kevin L.
Clean the store. Other than excellent service!!LISA N.
Representative at this location was arrogant and disrespectful. If there was an opportunity for me to rent with another competitor I would of left He tried to implement regulations that I had never heard of or not been required in the last 4 rentals of uhaul equipment in the last year. He choose to insinuate a hypocratic altitude, while discriminate against our knowledge in tow equipment to include but not limited to the tow vehicle, towed equipment, towed vehicle, tow laws & regulations. In all of our previous rentals of multiple vehicle transport trailers and tow dollys we have never been asked or required to do, answer or defend ourselves as this location bombarded us with.ALFRED G.
Don't charge me for a fuel cost when i disputed it and I don't deserve to pay itMICHELLE D.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.TERESA F.
Not enough space confused on drop offKYLEDWAYNE K.
Le client n'a pas laissé de commentaire.Tami K.
The unit was dirty on the exterior and needed washed.JOHN S.
So, I actually had a reservation at another location. But the equipment was not at the original location. So I had to leave and go to another.Thomas C.
Key drop for uhaul indistinguishable from mechanic drop box. was on hold 10 minutes to he sure I was putting truck key in proper place.Michael G.
It certainly isn't this locations fault, but I experienced a failure during my trip where the fender fell off completely only to be held on by the electrical wire to the light.Mark E.
COVID , workers hands were extremely dirty. No mask.Kyara F.
The U-Haul associate at the drop off point was pleasant and helpful.David W.
Easy to use; nice truck, well equipped, and nice ramps. I highly recommend using the California location. No changes needed.James B.
Helpful and worked out well. Thank you.William F E.
This location wasnt so much a uhaul location as much as it was a title location that did some uhaul services. it was a little out of my way but had the trailer i wanted. The employee that set me up was very helpful and nice but its clear this locations focus isnt uhaul.Robert W.
Le client n'a pas laissé de commentaire.Don R.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.LAWRENCE H.
I got charged a after hours drop off fee, even though we returned it online. This is the location we were told to leave it at. Uhaul needs to improve their system and make it standard fee. I will be calling uhaul later and complaining. The whole system needs to be improved.KRISTINAANN F.
The process is very convenient using the online reservation.David F.
Le client n'a pas laissé de commentaire.aaron T.
I reserved a truck for 10/10 to pick up in the Brandywine location to than receive a call the day before to tell me the truck won't be there I have to go to California Md which was an hour away. I had movers and everything waiting on me I had to pay double price for the inconvenience because of uhaul I will never ever use them again!!!latia B.
Really friendly and great customer service, felt like family.collins M.
Le client n'a pas laissé de commentaire.Brenda D.
Good customer serviceJASON H.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.Karla M.
This location quickly processed the return and I received final email promptly.Donald B.
Too expensive. Then charged an extra day. Please call me 410-610-6378Max E.
Well I was told one pick up location in the beginning and the day of it switch to two separate locations. One for the tow trailer and one 40 mi away to pick up the truck. I was not satisfied with that part of it.Ronald B.