Nice people with great customer service
Tristan S
Customer Reviews for Calhouns Busy B's Boothtique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location was a retail store and I would not have ever figured out the place was a U Haul place unless i received the email directing me to it. The people here were helpful here in letting me know my contract only allowed for 111 miles which was the reason for the additional charge. Neither of the pick up locations ever mentioned that.
neal bQuicker check out
Louise PHonestly, the staff was top notch and needs no improvement.
COLE LThe truck I got would not start, the key would not even turn in the ignition switch, unless you aggressively twisted the steering wheel back and forth. Apparently there was some issue with the locking mechanism in the steering wheel. The check engine light was on, which I did notify the person at the location, but was told they were aware of it. Of course this truck had 121k + miles on it. We had to leave it running the entire time we were using it because we were afraid we would not be able to get it started.
Teresa RThe manager was very helpful and friendly. The truck was very clean. I give 5 stars!
Thomas BThe location did not check in the truck from the previous days rental which delayed them being able to check the truck out to me. I was supposed to be able to use my phone to complete the process but due to the location failing to do their part I could not. I was delayed over an hour past my reservation time due to poorly trained and unorganized staff at this location.
Elizabeth AHad several calls an messages saying rental was late, was returned before drop off time ,
Kerry MI still got charged $78 even tho I was broked down for over an hour because the starter went out
Autumn MWas quoted one price but ended up with a higher price.
David NI had a very good experience... thank you!
Ronald SGreat, staff. I highly recomend.
Al FThe staff are the friendliest people, they were quick and very helpful
Rebecca STruck was dirty in the cab and the box. Great friendly location
Brian LWe dropped off truck after hours. No interaction with personnel and no problems with this drop off.
Laurie BDealer was extremely poor with customer service and ability to execute the contract. Could not find the truck as they were that fouled up. Waited 1 hour to get checked out, had 4 movers at $50 / hour doing nothing...... Very expensive
Allison MHad the equipment I needed at the time I needed it. Thank you! I will be back again.
Frank DThey asked me if I paid with a credit card because they didn't wish to check me in right then. After being told that as long as I returned the unit with a 1/4 tank of gas, which the dash indicator showed 1/4 tank of gas, I was then charged $47 for what might have been 2-4 gallons of gas. So I returned the unit thinking I had done what the lady at Bestway said to do only to get hit with a $47 surcharge. I should have known better than to trust the "we will check it in at our convenience spiel.
Kevin CThe staff is very friendly. I love the shop located inside the office. I found some good buys!!
Sharon Pfast and easy
Leonard MThe lady there was trying the best! Even though was almost time to close
JULIO AMore smiles 😄
Edward PThe lady who rented us tue uhaul was awesome
Elizabeth CI still haven’t gotten my $100 deposit back
Neil OThe equipment was not usable. I rented a set of hand trucks and had to drag the new refrigerator in and wh en I return them and told them about the hand truck they just laughed at it and didn't try to make it right.
DEARIL SThe staff at this location was exceptional and very friendly, No problems whatsoever. I would highly recommend this location to anyone, and will rent from them again in the future if ever needed.
David SThe team was great, they made the experience a pleasure
Jimmy MThe vehicle was full of dog hair or cat hair or some kind of animal hair I did tell the person they cleaned it a little bit still it was bad I was sneezing did not go back to this location went to Penske the next time it was that bad
Roberto AEasy pickup and quick
David ANo hand truck was available even though I had reserved one. Otherwise everything from check in to dropoff went very well.
Kevin CYou already spend $120 renting a truck and they only have half a tank of gas in it so you have to go and spend another $40-$50 to go fill it up to use it.
Kaleigh SThey are always so helpful even when everything seems to go wrong at other locations picking up a truck! They have been amazing!
Melanie LThere were roaches inside the Uhaul. It was disgusting and even though I didn't want to place my belongings in this uhaul due to the roaches I felt that I didn't have a choice. This should be inspected before it is rented out to people.
Chris BThe cab of the truck was fine. It was clean, and had 7/8 of a tank of gas. The problem was that the rear storage part of the truck smelled like chainsaw oil. In addition to this the floor of the storage area had chainsaw oil on it. We were prepared to load the truck, but it took my husband two hours to apply something to soak up the oil on the floor. This caused us to leave 3 hours late. We used the truck to move my son into a dorm. So cleaning the truck made us late for our hotel check in. In addition, the smell of the oil was so strong we were afraid it would make fabric and bedding smell so we moved all his clothing and bedding into our two cars. This caused an additional problem because we had to stay in a hotel overnight. There had been break ins in the area so we were advised not to leave anything in our cars. His dorm move in time was the following day, so we had to move everything in our cars into the hotel room that evening and then move it back the next morning. The original plan was to padlock everything into the U-Haul, but because of the chainsaw oil and its' smell that changed. We were able to accomplish the move, and the truck was reliable. In the future please check your truck for oily residue and strong smells.
Ashley BWhen you make a agreement in front of witnesses whether a verbal contract or written you should hold up to your end of the contract instead of just saying what you assume, and then we get hit with a ginormous charge, now it's going to have to be something we have to go through all the legal measures to correct.. this is a 100 % bad business and will be advertised that way, one very disappointed customer
ZACH BVery different experience dropping the truck than picking it up. The person was very friendly, made sure everything was fine with me. I watched her assist the person in front of me as she explained the whole process and gave her paperwork for the glove box. I had received nothing when I picked up our truck the previous day from the other location in Dallas, GA.
Michele TStaff was very friendly and helpful and worked with me to change my reservation to accommodate a change in my plans
Stephen SGood truck and trailer rental
Bryan WGreat service overall.
tadia fTruck was dirty when we picked it up, the lady had a good attitude when we were handing out money over for rental. When it came time to take the truck back, a different lady was checking us back in had a bad attitude, misquoted our refund to us, didn't even apologize or explain what the charges entailed. The truck isn't safe to drive, it shakes and sounds like the u-joint is going out on it and when we told her what was going on with the truck, she didn't seem to care, only cared about being able to get it rented back out as soon as possible.
Amber PSame thing
Vince AEvery thing was great, no complaints
Katrina BCustomer service was awesome. We did have to return it where we picked up which was out of the way
stacy hTrying to charge for 2 day rental returned same day paid for 1 day now trying to charge 2. Told me to drop it off in lot that was all they needed now wanting to charge another day 🤬😡
Jason BThey were very respectful and courteous. They were excellent. They listened to my concerns about my trip and the truck. A call was made for service on the truck. I felt very well cared for.
Donna Tthe original location I was supposed to pick up from Wasn't open and I had to change my reservation. This ended up causing me to lose a day on my rental. It was a huge inconvenience and then I even had to take the rental back to a different location that I had originally scheduled.
STEPHEN B