Customer Reviews for California Convenience
(Concessionnaire U-Haul dans le voisinage)

185 évaluations

203 Colborne St   London, ON N6B2S3

(519) 472-1308

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 10h pm
  • Dim : 9h am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(519) 472-1308

203 Colborne St
London, ON N6B2S3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 10h pm
  • Dim : 9h am à 9h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck was clean the only issue I had was squealing brakes when I put them on. Overall it handled well and all the lights are working

JODIAARON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Subhanwita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabatino C. 
Évaluation :
1

This was a bad experience. Super sketchy pick up location, 4 of 6 furniture pads were soaked, the bumper was dented and the representative just said don't worry about it.

IANROBERT D. 
Évaluation :
1

The drivers door didn't work The gas tank was over half empty The location itself was overrun with crackheads I had the cam for 1 hour and it cost me 50 $This was the worst rental experience I've ever had, and my last with UHaul

Martin M. 
Évaluation :
5

The whole rental process was quick and professional. This was my first time going through California convenience and I would recommend this location.

JODIAARON D. 
Évaluation :
3

Uhaul personnel didn't seem to care about me rather the other customers in the store.

JOHNA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kinneth A. 
Évaluation :
2

There was offensive tagging on the side of the truck. The truck had garbage in it and I do not trust that the truck had been properly wiped down from the last rental. This was concerning.

Heather D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry B. 
Évaluation :
1

Not given any paperwork, truck was on empty, had to buy gas asap, then charged 50 $for gas when truck was returned! Said repeatedly that I was not prepared to drive an hour farther north to return truck, and was not certain of being able to get a ride back to London, yet drop off was still set as Owen Sound! And was charged extra when had to bring truck back to London!

MICHAELF R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONIQUED H. 
Évaluation :
1

Training is much needed

BLESSEDHARRISON N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meredith M. 
Évaluation :
3

Improve Nothing, you're giving us what we want.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph M. 
Évaluation :
1

The shop keeper is lies, I made reservations online I did not select safe move , when he started to enter my license he selected safe move and without giving me receipt he ask me we have stop printing receipts. Therefore I couldn't find out what he has made changes to my booking . I believe this type of cheating dont suites your type of company. I hope some action must be taken this location . Merci

omer S. 
Évaluation :
5

Quick service, no hassle. Smooth process overall.

Joey G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
2

The gentleman didn't wear a mask

ANDREWJOHN T. 
Évaluation :
5

I was suprised to see that this location only had 3 stars given that it is merely a convenience store. However after struggling with the UHaul app, we decided to go inside and see if they could help. They were fantastic. Very friendly, quick with solutions and had on our way both at pick-up and drop-off. I would definitely recommend this location for anyone who needs the trucks that they can supply. their one drawback might be space, but even here they seem to have enough for even the medium sized trucks.

James J. 
Évaluation :
3

Please do not give less than a full tank of gas because it's impossible to figure it out to bring it to the odd levels. It's almost a scam. Another one is retrofit all your vehicles with back up Cameras it's not expensive and it will enhance safety multifold

Rakesh B. 
Évaluation :
4

Check-in and out was fast.

DAVIDANDRES A. 
Évaluation :
1

The location had none of the equipment I ordered so I had to drive to the Clark road location. Completely defeats the purpose of me choosing a pickup location.

DAVIDMATTHEW M. 
Évaluation :
1

Terrible customer service. Bad communication. Lazy employees. Will never use this location again for U-haul. The employee working at pick up was better than the employee working at drop off. The drop off employee was not friendly at all and very rude to us. Both employees seemed distracted and disinterested in the U-haul side of the business. I would probably avoid U-haul altogether after this experience. Running a U-haul business out of a convenient store is probably not a good idea.

Daniel M. 
Évaluation :
1

Truck was not even ready for pick up on time. Should show some respect to customers thats all i wanna say. Work on customer service please

Jaskirat S. 
Évaluation :
1

I didn't receive my deposit and no one is answering me about it I'm very frustrated

Justin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
1

The truck had a dirty interior (I have pictures), dirt, food, sand... and didnt smell very fresh. I was very disappointed in this rental

Jonathon S. 
Évaluation :
4

Good job

JOLENEMARIE J. 
Évaluation :
3

I booked for a different location but was switched two days before obtaining rental to a different location. Original location told me I could pick up at 7:30 but other location didn't open till 8:00....they failed to tell me that detail.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNISF S. 
Évaluation :
5

They pickup and drop off was very quick and convenient. I would rent here again.

WILLIAMA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nitilaksh A. 
Évaluation :
3

not sure, if I would recommend. trucks parked far too close to each other but ..I would probably say it was okay

Phillip W. 
Évaluation :
3

If a particular equipment is confirmed as part of the rental, then I'd expect it to be available. I had reserved an appliance dolly but it was not available at the pick up location

VALEPURAM G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KERRYC F. 
Évaluation :
1

The people that run this location are as crooked as they the guys running it tried to double charge me for my rental if uhaul was smart they would cancel the contract with these people

jesse J. 
Évaluation :
1

The first gentleman who I dealt with when picking up the vehicle was very kind and helpful and made the process go very smoothly. The vehicle was clean. The gentleman I dropped the vehicle off to was very rude and disrespectful. I would not recommend UHaul based on the experience I had today.

HAYLEYMORGAN M. 
Évaluation :
1

The following is to file a formal complaint about your services. My drop-off location was indicated on my contract as 107 mount pleasant London. To my biggest surprise when I got there I was told that location was not certified for any returns. I was then told to return it to the location from which I picked it up (1100 commissioners rd E London). When I got there I found it closed on Sunday's. So I called customer services who informed me that I had to drop it off at the Colborne location. Once I got there I was charged for extra mileage. This is absolutely absurd!!!! Not only did the pick up procedure take over 40 minutes for them to figure out the process but in top of it I was given wrong information, made to drive around the city, trying to make it on time for 6pm but on top of it I was charged fir mileage. This has been an awful experience to put it mildly and for this reason I'm request a full refund.

MICHAEL E. 
Évaluation :
3

It was a good location but poor service

SARAHCATHERINE P. 
Évaluation :
5

The email had the wrong gas amount on it so I took a picture when I got the truck and had to show the attendant that I did fill it back up to the correct level. He was really understanding and apologized for the discrepancy. Great location and had no problems!

Andie T. 
Évaluation :
5

parking signs

William H. 
Évaluation :
3

Location is a convenience store, I had to wait

Chris D. 
Évaluation :
4

That rear interior of the truck was not that much clean!! But overall it was great!

Jashan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUCAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jashanpreet S. 
Évaluation :
3

While returning the truck, there was a person who at this location and he is very rude. He should learn treating customers properly.

Vikranth N. 
Évaluation :
3

Not friendly or communicative at all.

zanna S. 
Évaluation :
1

1- truck was not cleaned, used surgical glovers in the truck knowing we are in the middle of a pandemic 2- customer service was horrible employee was super rude and not helpful he called me a liar and claimed he will charge me cleaning fees even tho it was their responsibility to clean it in the first place 3- very poor experience

ZENALABDEN M. 
Évaluation :
1

Customer service was terrible

Dorit O. 
Évaluation :
2

Very officious. Perhaps they need to learn to treat customers with respect.

Meredith S. 
Évaluation :
1

Staff was rude and they did not explain anything at all.

Aren G. 
Évaluation :
2

I booked my U-Haul to be picked up from Springbank Drive and when I got there it was rented out to someone else. Then I was told to go to Colborne street to get another one. This location was much further away from my preferred pickup point. So I a nut shell I had to face alot of problems to get a truck i.e. loss of precious time and extra cost. On the basis of this I'm entitled for a discount for all I had to face on my moving day.

Muhammad Ali S. 
Évaluation :
1

The guy running this place was trying to enter my credit card number (for payment) thru his cell phone, which did not accept my card. Called the customer service number and they inputted my payment with no problem. He was chewed out by corporate for attempting to handle my file via his phone.

Carl N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
1

Very dissappointing ! They were not following any COVID-19 safety protocol. The store was very small & they made me wait while they served other customers that came in after me. At one point there were so many people in the store I walked out. The staff did not really explain anything. I will never go back !!!!

Ferruccio B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Perwaiz A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gretty D. 
Évaluation :
5

Nothing it was much faster and more efficient than normal

Paul C. 
Évaluation :
1

Windshield wipers were completely worn out and needed replacement The vehicle was below average driving condition.

Fred R. 
Évaluation :
1

Poor checkin experince. They did not have the dolly I booked online!

Gabriel J. 
Évaluation :
5

Great service

steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
2

I did an express check in the night before my rental, but it didn't help save time. The staff at the location had difficulty processing the rental for some reason.

David M. 
Évaluation :
1

Demanded a Credit Card, or outrageous security deposit with no consideration for my needs in my move. They didn't have the furniture dolly that I requested, or straps, or furniture pads.

Lanson B. 
Évaluation :
2

The location should be well experienced and the car should be well maintained and cleaned. They charged me extra amount due to the seller mistake and I should wait 5 business days for this refund. Not recommend

Ahmed S. 
Évaluation :
1

See other comment section.

Dorina S. 
Évaluation :
2

I'm not sure if my issue is with the location itself or uhaul in general. When I scheduled my vehicle I booked it for 8 hours. I was supposed to pick it up at 8am using the mobile check in. I arranged for a ride to the location for that time. Also I arranged for people to help me at 9am. When I got to the location for pickup I tried to login and got a message that my vehicle was not available for that type of check in and I would have to wait till 930. This cut my moving time down by an hour, my ride had to take me back to the location and I had to rearrange my help that I had booked. Once I was able to pickup the truck was covered in ice and I was made to scrape it off which ate into my already shortened time. Overall not a good start to a very busy day. I found the store owner to be less than helpful almost like I was an inconvenience for making him do more work. Overall a bad experience.

Brad N. 
Évaluation :
4

Give money back when the estimated cost is higher than what one paid When the truck was picked up

NATHAEL CURTIS M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ilgyu L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
5

Very good service. Pleasant people to deal with.

Ellen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
3

Winshield washer fluid was completely dry. This can be a serious safety issue in the winter time. There was a plastic fork in the cab. The pickup location did not have the furniture pads that I had ordered and the Uhaul app did not work at all for picking up the truck. I also attempted to use the website to pickup the vehicle and it also did not work, even with the assistance of customer service and live chat.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WON WOO C. 
Évaluation :
2

wasn't my original drop off location had to go here after my confirmed drop off location refused to take the truck.

Jordalyn M. 
Évaluation :
4

I filled everything out online to expedite the process, but when I got to the store, the attendant filled all the exact same thing which took more time.

Wilson V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
3

Agent is convenience store not knowledgeable about rental business. Advised vehicle needed wiper blade. Did not seem concerned. Generally I find that I get a ental truck once or twice a year. Uhaul agents arre not very knowledgeable or helpful. Only use because it is only choice for one way rental. Cost is expensive.

BILL S. 
Évaluation :
3

It took almost 20 minutes to collect the vehicle due to computer problems

Mark F. 
Évaluation :
3

Good location near downtown

Mario L. 
Évaluation :
5

From the second i contacted Uhaul here in London, i had excellent customer service ever. The man, named Tim, helped me book my uhaul online. Then i received a quick email where to return it. The man at that uhaul was fantastic! All was good with my rental. I would book again in a heartbeat. Thank you so much for making this move so smooth!!!!!

Shelley W. 
Évaluation :
2

Having pick up locations at small, neighborhood variety stores not a good idea when the young counter-people are unsure of how to do their job in a timely fashion. As well as serve the other customers

Michelle D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ibrahim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
1

- Truck was not cleaned - Blankets covered in dirt and leaves were just loose in the back or the truck - I didn't request blankets or any additional equipment - Ended up being charged for a dolly (didn't ask for, wasn't even in the truck) and blankets (didn't ask for, were dirty) I asked to have the charges changed and was told they couldn't do anything and I'd have to call U-Haul to get any charges changed

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paul C. 
Évaluation :
3

Very very disorganized rental location. I made the reservation on the phone for a truck for the whole day and told it would be 29,95 $ for the day and 0,50 $ per km. When I arrived I was told the rental was 29,95 $ and had to be back in 3hrs and it was 0,69 $ per km. To make matters even worse, when I returned the truck precisely 3 hrs later, they tried to charge me 59,95 $ for the 3hr rental saying that I had a two day rental. Absolutely ridiculous. Thankfully I was able to prove with my online reservation receipt that they were mistaken. For a nation wide company, I could not be more disappointed and unimpressed with the service and experience I had with Uhaul today.

jamie S. 
Évaluation :
5

Good customer service. Accomodating. Reviews on google were very misleading.

hamid S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tanner B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandre V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULMUAMEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baylee L. 
Non reviews have been submitted for this location.

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