Évaluations des clients California Truck

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de California Truck

Cote générale :

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Howard M.
Évaluation :

A++++++ service

HOWARD M.
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A++++ service

LAMAR A.
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Le client n'a pas laissé de commentaire.

Eric T.
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Le client n'a pas laissé de commentaire.

Victor S.
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Best u-haul location around, owner treats you respectfully and very promptly, Highly recommend to anyone

Randolph F.
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The phone app needs to be more simplified

Howard M.
Évaluation :

A+++++ service - great guy

Mark P.
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I have always used corporate locations for my rentals for decades, and I have used a couple of dealers when assisting others in using uhaul equipment. California truck is the most respectable and well managed dealer. I will avoid using the corporate location closest to my home and will solely use California truck from this point on. The check in/out is always seamless and prompt. I had issues with the corporate location to the point I was judged solely by my appearance and give the most unusable equipment due to the staff thinking I would steal it. I had such a terrible experience with that vehicle. It broke down and I had to repair it on the side of the road myself. California truck is my go to for uhaul equipment and services. Keep up the good work.

Mark P.
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Excellent service. No a problem. I'm in an sz out within minutes. The process of picking up and returning is so smooth. Excellent service location.

Victor S.
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This locación has the Best service around

Nazly A.
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When I arrived the truck I reserved was not there. At first I was given the choice to come back tomorrow, how is that possible when people take the day off to move, and have to have people there to help with the move? Then I was offered a smaller truck, which I took because I was desperate. My friends were waiting for me to return with the truck in order to start moving. When we got to our storage unit we realized that the truck did not have a ramp and we would be unable to move certain very heavy items (washer and dryer) without the ramp. I was very upset but had to make the best of it since there was no other choice at that point. The people that helped me with my move ended up hurting themselves because there was no ramp, and that was with smaller items we did not dare move the washer and dryer without a ramp. Days later I still need to move those items. I would like someone to contact me and offer me the truck with the ramp at no charge for 2 hours so that I can move these items and avoid further injury! Not happy at all!!!!! :(

Mark R.
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I was very pleased with the service I got.

Norris M.
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GET A BETTER LOCATION.

Hector B.
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I got moved 3 times because truck was not available and had to drive extra miles to pick up

Howard M.
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A+++++ service

BOBBY B.
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Le client n'a pas laissé de commentaire.

Jim P.
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I booked for a certain location n was sent to another location at when I was already there

Joseph C.
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Steve super guy kept his cool even tho computer was down and line out the door

Manuel R.
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Le client n'a pas laissé de commentaire.

Joe B.
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Awesome service! Thank you!

Victor S.
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this is one of the best locations to rent a trailer or truck, unlike the corporate locations that may treat you like garbage, this gentleman that runs this location has a very good attitude and is very prompt to assist you, Highly Recommend!

Robert C.
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Le client n'a pas laissé de commentaire.

Gerald S.
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Le client n'a pas laissé de commentaire.

Jessica H.
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Waited almost 20 minutes to get approved and to unlock truck.

Miguel T.
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Le client n'a pas laissé de commentaire.

Jay S.
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Staff was great. Drop off took 10 minutes!

Kyle E.
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Le client n'a pas laissé de commentaire.

Ivan M.
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This was by far the worst experience I ever had with your moving rental company. I was originally given a truck that I drove off with not knowing it was leaking gasoline. When I took the truck to fill up the gas poured all over the gasoline station. When I called to address my concerns your agent, Tina has the worst attitude. She actually demanded I get back in the truck and drive it back to pick up location. What a liability and what a disgrace for a company like Uhaul. I could avoid it: I will never possibly rent and/or do business with your organization again. I could have died in that truck if it had caught fire. I was given a second rental truck, but let me tell you that this will never erase the extraordinary poor experience, stress and dissatisfaction I endured thanks to Uhaul. I expect a full refund, a 100% refund; including the gas that I had to spend on filling up the second truck because it was on empty. Otherwise, I will be legal counsel seeking counsel. Ivan Marioni

Howard M.
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A++++ service

Jarrett R.
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Le client n'a pas laissé de commentaire.

Howard M.
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none needed

BRYAN T.
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Everything was great during this experience! Was able to drop off with Late Night drop off. Thank you.

Howard M.
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A++++ service

Erwin G.
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Le client n'a pas laissé de commentaire.

Larry H.
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The trucks were parked too close to each other and difficult to get out.

Andrew S.
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Le client n'a pas laissé de commentaire.

Angel Y.
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Uhual van was very dirty in the inside when I picked it up. Lots of dirt and leaves in the back

Gina A.
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Nothing. He was great. Got me hooked up & on my way quickly. Praise Jesus.

Faustino H.
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Keep reservations! My reservation was canceled and had to get a smaller one. Didn't finish the job. Have to rent another uhaul.

Joseph M.
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nothing

Liza M.
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Le client n'a pas laissé de commentaire.

Howard M.
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Le client n'a pas laissé de commentaire.

Eduardo L.
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Steve was very helpful, great example of customer service.

Jorge C.
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None

Gaurav K.
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Le client n'a pas laissé de commentaire.

Charlene S.
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Le client n'a pas laissé de commentaire.

Francisco P.
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Great customer service

Michael M.
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The staff was very helpful. Much different experience than the pick up location.

Teresa A.
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Le client n'a pas laissé de commentaire.

Jessica R.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Cecelia C.
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It was easy to pick up and return the moving truck. The man who assisted me [sorry, I didn't ask his name] was very friendly and had great customer service skills. I would HIGHLY recommend this location!!! Thank you - Cecelia

Steven K.
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excellent service

Howard M.
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Le client n'a pas laissé de commentaire.

Jack D.
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When I question the rate I was told to contact the service department.

Howard M.
Évaluation :

A++++ service

Dennis T.
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The Web App for returning the truck did not work for me at that location. Your App said could not find this location. Fortunately the owner instructed me to take a picture of the truck when i returned it.

Gregg B.
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Le client n'a pas laissé de commentaire.

John D.
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My previous experience way back in San Francisco wasn't too good. To my surprise, wow! Renting nowadays is no hassle! Thank you!

Benjamin B.
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What this location lacks in size, space, and design it makes up for in customer service. The guys here were very helpful for flagging down the entrance and providing some tips for attaching the trailer to the truck.

Tina A.
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The U-Haul tech was very knowledgeable good attitude. Smooth hook up and in hook

Meynardo A.
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Le client n'a pas laissé de commentaire.

Ronald J.
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Le client n'a pas laissé de commentaire.

Jeffrey R.
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I really liked the after-hours check in for equipment return. The website worked great. The location was run by a very helpful and curious gentleman.

sandy G.
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Le client n'a pas laissé de commentaire.

JESUS MACIAS G.
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Le client n'a pas laissé de commentaire.

DRAGON TOWING E.
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Le client n'a pas laissé de commentaire.

Carlos R.
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The morning of our move we showed up at the agreed upon place only to be told there was no truck. We had to delay our move by almost 2 hours in which I had to pay MOVERS that I had scheduled regardless of the delay. We had to get the truck in Fontana and return it there even though we are located in Upland thus adding MILEAGE to our trip that we did not agree to or plan for! I called that morning and was on hold for 42 min and then got hung up on during a transfer to a supervisor. All they did was delay our return time but we still brought the truck back that evening. I will not pay for all the mileage incurred to and from Fontana. Our original location was 5 min from our house. At the end of a very tiring day we had to drive all the way back to Fontana due to U haul not having the truck I reserved a head of time. This location had ONE employee on a Saturday morning the first weekend of the month (when many moves are happening) and a huge line delaying our move more.

Juan S.
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Le client n'a pas laissé de commentaire.

Raul C.
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Le client n'a pas laissé de commentaire.

Juan P.
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I was charged for an extra day after being assured that would not be an issue if the vehicle would be returned accordingly which it was. Emailed to advise of the situation which has not been rectified.

Adrian R.
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Le client n'a pas laissé de commentaire.

Antonio C.
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Le client n'a pas laissé de commentaire.

Gregory J.
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Best UHaul experience I've ever had. No line, fast service, easy return. Perfect.

EMMANUEL LOUIS S.
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Le client n'a pas laissé de commentaire.

trista B.
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Le client n'a pas laissé de commentaire.

Sebastian V.
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Steve was very courteous and profesional. Will come back for sure again.

Kellie C.
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Le client n'a pas laissé de commentaire.

Heriberto S.
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Le client n'a pas laissé de commentaire.

Enrique A.
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The equipment I requested as dolly's moving blankets and were not left in the truck i was nicely compensated just one thing to have a look into

Robin P.
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Le client n'a pas laissé de commentaire.

Jose I.
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Le client n'a pas laissé de commentaire.

KIRK E A.
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Le client n'a pas laissé de commentaire.

Bruce C.
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Le client n'a pas laissé de commentaire.

Luis M.
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Le client n'a pas laissé de commentaire.

Gilbert P.
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Le client n'a pas laissé de commentaire.

Robert C.
Évaluation :

Quick and easy

Celia R.
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Nice customer service

Manuel M.
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Fast and efficient

BILL M.
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We arrived late and the business was closed so we can't rate on clean, helpful personnel, or give recommendations. We locked the truck, put the keys in the drop and left. We were very thankful we could do that and not have to come back the next day and turn in the truck.

ARTURO R.
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Le client n'a pas laissé de commentaire.

grigor S.
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I was scheduled to pick up the uhaul from fontana, They couldn't sign me in, I was stuck in a dark scary street for 2 hours, i didn't make it to the building in the morning I got charged $250 because there is a window frame to move in. I was constantly on hold for a very long time, I'm very disappointed with the uhaul expierience.

Adolfo P.
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Le client n'a pas laissé de commentaire.

RANDY K.
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Can't improve! Steve was efficient when picking up and with the return. He was quick and I had no wait. This is the second time this month I have rented there and it has been a perfect experience both times!

John M.
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The gates closed before the posted 5pm time closing time and I was charged an extra day. The guy at counter said I could have just unhooked left the trailer sitting on the street in front of the place on Friday. Right!!! Just abandon a piece of equipment on the street in Fontana over the weekend that I am responsible for and is on my credit card. Bullshit way to make extra money off the customer. What a fucking rip off! I won't rent from this place again unless I am backed into a corner at gun point with a fucking knife to my throat.

RAAKESH H.
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very nice gentleman, was V pleasant on the phone and at rental

BASMA E.
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You changed the location 3 times.The location that I picked the trail from at last was not safe. There was a police swat next to it at 8:30 p.m I was scared. The whole area is not safe. The guy at UHAL who was helping told me why your receipt is only $ 14:95. It should be $ 45 .He took my receipt to check it, though he can check it through his computer in front of him. In all it was a very bad experience. Though I am a regular customer and this didn't happened with me before.

Erin M.
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Le client n'a pas laissé de commentaire.

linda I.
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Le client n'a pas laissé de commentaire.

Anthony L.
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The drop off location that was given to us was 9491 SIERRA AV FONTANA, CA 92335 and they were supposed to open at 8am. It was 830 and no one showed up. I wasted half of my day from work (since i work in Orange County 6-2p). I was not aware I could drop off at ANY uhaul location. The Sierra location never answered their call so i opted to call the uhaul on 15021 Whittram Ave. Fontana 92335 and they were able to help me right away! I arrived 10 minutes before closing (since i drove from orange county) and they were quick and friendly. I was out of their location in less than 5 minutes. I definitely will NOT be recommending the uhaul on Sierra but the one on Beech I will be.

Non reviews have been submitted for this location.

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