Évaluations des clients Calistoga Towing & Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Calistoga Towing & Auto Repair

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

karen B. le

Évaluation :

Don't make me go 50 miles to pick up equipment I ordered 10 miles from my home. Not Calistoga's fault, it is Uhaul scheduling that is a pain...

John C. le

Évaluation :

Very friendly, accommodating, went to extra effort to let us know they were closing early so we didn't miss pick up.

Gregory S. le

Évaluation :

After the run-around and inaccurate information given to me by the remote rental agent who would have sent me to Kelseyville for a truck that was already rented, the attitude might have been more, "Thank you for choosing us", instead of, "You're lucky to get a truck".

alan K. le

Évaluation :

Tires were bald and trailer was unfit to drive. Dealer said he could do nothing for me, except cancel the contract. I took trailer to my home and called U-Haul roadside assistance, which took 5 hours to arrive. I have been a frequent U-Haul customer. I was headed to LA, 6 hours away, so there is nothing I could do but wait for the repair. This is the worst U-Haul experience I have ever had. I will look elsewhere next time.

Maria S. le

Évaluation :

I am happy with the service, professional simple and easy

Margaret M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul S. le

Évaluation :

I picked up the truck on a Sunday after pre-aranging to do so when the agent was closed. There was a mileage discrepancy and no one to talk to however the agent settled to my satisfaction.

Joe A. le

Évaluation :

Reserved a truck for self check in. The keys were not in the lock box and the shop was closed. I found the owner around back after 30 minutes of looking for keys. The owner of the shop told me he was closed and waved me off, I kept trying to get his attention, annoyed he finally came to the door. After I explained my situation he told me he didn’t have any keys for me. Long story short he found the keys hanging on his key rack after 20 minutes of calling uhaul and him telling me he didn’t have a truck or keys for me (the truck was out in the lot and already checked into me via online). I also had reserved 3 packs of moving blankets and of course those were not in the truck so even if I had gotten the key via self serve lock box like I was supposed to I still would have had to inquire the shop owner for blankets. Thank goodness he was there since his shop was closed (this was before business hours) as the point of the self check in is to get the truck early before some of the shops even open. This whole ordeal delayed me over an hour, the whole point of my self early check in was to get an early start.

susana V. le

Évaluation :

Le client n'a pas laissé de commentaire.

CAROL L. le

Évaluation :

we had reserved a U-Haul at another location, and U-Haul came and confiscated it even though it was reserved, so we had to drive to another location, Calistoga, to get a different truck which fortunately they had.

CHRIS M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward D. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Well done...!!!

brien O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Virginia Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phillip D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOANNE R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vaughn H. le

Évaluation :

Service was very good! Everything went very well.

Barbara D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather D. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUPITA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mathew E. le

Évaluation :

We were not quite satisfied with our experience. We reserved out truck for healdsburg, as we are moving from there to Santa rosa. Calistoga is completely out of the way. When I called today, I got told that I was notified of the change, so I shouldn't complain. Uhm.. well, I got notified on Friday early afternoon (the day before) at which point it was too late to cancel, as we had taken time out of our work schedules and had asked friends to take time our of their day/plans to help us move, so that we can be out of our place. A truck could have easily been transported to healdsburg or a convenient location along the healdsburg/santa rosa route. Also, we would've accepted a 15' truck instead of a 20'. When we returned the rental, there were atleast 10 trucks just sitting there. Just not a great experience, as we had to spend more money and time on this than it should've been at our preferred location. It's not like we have a shit ton of $$ lying around.

james P. le

Évaluation :

Le client n'a pas laissé de commentaire.

nick L. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark B. le

Évaluation :

van was very dirty,Staff rude on check in and check out. Like they just did not care. Same happened on my last visit.

Jeff T. le

Évaluation :

Both site great overall!

alberto M. le

Évaluation :

Le client n'a pas laissé de commentaire.

John R. le

Évaluation :

Ray is the best of businessmen. He makes you want to return to do business with him again.

Jeff T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rick M. le

Évaluation :

Charged me $30 for a cleaning charge even thought the Uhaul Center I picked it up from gave me a dirty truck. I was a General Manager with U-Haul of Southern Oregon. We never treated customers this way.

Phillip D. le

Évaluation :

Le client n'a pas laissé de commentaire.